公开(公告)号：WO98035326A1

公开(公告)日：1998-08-13

申请号：PCT/US1998/002152

申请日：1998-02-05

IPC: G06F17/30 ,  G06F13/00 ,  G06Q10/10 ,  H04L12/58 ,  H04M3/42 ,  H04M3/51 ,  H04M3/53 ,  H04M7/00 ,  H04N7/14 ,  H04N7/15 ,  G08B5/22 ,  G06F17/00 ,  G06F17/60

CPC classification number: H04N7/15 ,  G06Q10/107 ,  H04L51/14 ,  H04M3/42059 ,  H04M3/42323 ,  H04M3/5183 ,  H04M3/5307 ,  H04M7/0054 ,  H04M7/128 ,  H04M2201/50 ,  H04M2242/22 ,  H04N7/148

Abstract: A system for routing electronic mails to one of a plurality of support persons (122, 124) in a processing center (100) is disclosed. Each person has a skill set that is suitable for responding to a certain type of e-mails. The system comprises an e-mail server (102) for receiving the e-mail from a sender, an information extractor (204) for extracting relevant information from the e-mail, and a router (116) for routing the e-mail. The system contains a database (114) for storing information related to all persons who can answer e-mails. The system also contains a server (112) for storing the history of all activities in the system. The router (116) can make routing decisions and perform load-balancing and alert functions based on the information stored in the database (114) and the server (130).

Abstract translation: 公开了一种用于将电子邮件路由到处理中心（100）中的多个支持人员（122,124）之一的系统。 每个人都有一个适合某种类型的电子邮件的技能。 该系统包括用于从发送者接收电子邮件的电子邮件服务器（102），用于从电子邮件中提取相关信息的信息提取器（204）和用于路由电子邮件的路由器（116）。 该系统包含用于存储与能够回答电子邮件的所有人有关的信息的数据库（114）。 该系统还包括用于存储系统中所有活动的历史的服务器（112）。 路由器（116）可以基于存储在数据库（114）和服务器（130）中的信息进行路由决定并执行负载平衡和警报功能。

公开(公告)号：WO1997024826A2

公开(公告)日：1997-07-10

申请号：PCT/GB1996003099

申请日：1996-12-13

Applicant: NORTHERN TELECOM LIMITED ,  DOWNING, Anthony, Harold ,  JONES, David, Richard ,  LAYCOCK, John

Inventor： NORTHERN TELECOM LIMITED

IPC: H04L00/00

CPC classification number: H04L29/06 ,  G06Q20/32 ,  H04L67/42 ,  H04L69/329 ,  H04M1/57 ,  H04M3/493 ,  H04M3/4938 ,  H04M7/12 ,  H04M11/066 ,  H04M11/085 ,  H04M2201/50 ,  H04N21/4622 ,  H04N21/488 ,  H04N21/6118 ,  H04N21/6137 ,  H04N21/6187 ,  H04Q1/45

Abstract: An arrangement for providing interactive services between a service provider (100) and a subscriber. A subscriber telephone terminal (120) recevies display data over a telephone network (101, 102, 103) from the service provider (100). A graphics device (130) couples to terminal (120) for processing the display data and generating a video signal for display on a subscriber's display device (150). Terminal (120) also has a telephone keypad and a response generator for enabling a subscriber to generate responses for conveying back over the telephone network to service provider (100). Display data may be transported as modem tones, and subscriber responses as DTMF tones.

Abstract translation: 一种用于在服务提供商（100）和用户之间提供交互式服务的装置。 用户电话终端（120）通过电话网络（101,102,103）从服务提供商（100）接收显示数据。 图形装置（130）耦合到端子（120），用于处理显示数据并产生用于在用户显示装置（150）上显示的视频信号。 终端（120）还具有电话键盘和响应发生器，用于使用户能够产生用于通过电话网络传送回服务提供商（100）的响应。 显示数据可以作为调制解调器音调传输，用户响应作为DTMF音调传送。

公开(公告)号：EP2557778B1

公开(公告)日：2016-06-15

申请号：EP10857185.2

申请日：2010-12-07

Applicant: ZTE Corporation

Inventor： HUANG, Lianfang ,  LIU, Yang

IPC: H04N7/15 ,  H04M3/42

CPC classification number: H04N7/141 ,  H04M3/42204 ,  H04M3/42221 ,  H04M2201/50 ,  H04N7/147

公开(公告)号：EP1492304B1

公开(公告)日：2015-11-04

申请号：EP04253671.4

申请日：2004-06-18

Applicant: Ericsson AB

Inventor： Punj, Arun ,  Hill, Peter D. ,  Huber, Richard E.

IPC: H04M3/56 ,  H04M7/00 ,  H04L29/06 ,  H04M7/12

CPC classification number: H04L65/103 ,  H04L29/06027 ,  H04L65/1006 ,  H04L65/104 ,  H04L65/1043 ,  H04L65/1069 ,  H04L65/403 ,  H04M3/567 ,  H04M3/568 ,  H04M7/006 ,  H04M7/1205 ,  H04M2201/50 ,  H04M2207/203

公开(公告)号：EP2621152B1

公开(公告)日：2015-10-14

申请号：EP13163615.1

申请日：2005-04-08

Applicant: Lenovo Innovations Limited (Hong Kong)

Inventor： Futami, Toshiyuki

IPC: H04M1/65 ,  H04M1/247 ,  H04M1/725

CPC classification number: H04M1/72547 ,  H04M1/64 ,  H04M1/663 ,  H04M1/72544 ,  H04M1/72552 ,  H04M1/72555 ,  H04M1/72563 ,  H04M1/72569 ,  H04M3/50 ,  H04M7/12 ,  H04M2201/50 ,  H04M2203/4581 ,  H04M2250/12 ,  H04M2250/52 ,  H04N1/00307 ,  H04N1/00381 ,  H04N2201/0084

公开(公告)号：EP2899957A1

公开(公告)日：2015-07-29

申请号：EP14199866.6

申请日：2014-12-22

Applicant: PHONETICA LAB S.R.L.

Inventor： Durante, Marco ,  Durante, Giuseppe ,  Trevisi, Raoul

IPC: H04M3/22 ,  H04M3/523 ,  H04M3/51 ,  H04M7/00

CPC classification number: H04N7/141 ,  H04M3/2218 ,  H04M3/5183 ,  H04M3/5191 ,  H04M3/523 ,  H04M3/5231 ,  H04M7/006 ,  H04M2201/50

Abstract: A communication system particularly for managing voice, video and data services between the station of an operator and the station of a user, the system comprising:
- at least one device (1, 1a, 1b) controlled by the operator to receive telephone calls forwarded by a call routing center (2); and
- at least one unit (3, 3a, 3b) that is controlled by the user and is provided with means for entering and displaying information and generating telephone calls;

the at least one device (1, 1a, 1b) comprising furthermore:
- means for disabling the audio component of a telephone call generated by the at least one unit (3, 3a, 3b) and
- means for establishing with the at least one unit (3, 3a, 3b) a video call, the video call being associated uniquely with the telephone call.

Abstract translation: 一种通信系统，特别是用于管理运营商的站点和用户站之间的语音，视频和数据业务，所述系统包括：至少一个设备（1,1a，1b），由操作者控制以接收转移的电话呼叫 通过呼叫路由中心（2）; 以及至少一个由用户控制的单元（3,3a，3b），并且设置有用于输入和显示信息和产生电话呼叫的装置; 所述至少一个设备（1,1a，1b）还包括： - 用于禁用由所述至少一个单元（3,3a，3b）生成的电话呼叫的音频分量的装置，以及 - 用于建立所述至少一个 单元（3,3a，3b）视频呼叫，视频呼叫与电话呼叫唯一地相关联。

公开(公告)号：EP2870745A1

公开(公告)日：2015-05-13

申请号：EP13737921.0

申请日：2013-06-28

Applicant: Cisco Technology, Inc.

Inventor： RAMALINGAM, Kanagarethinam ,  GIRISHA, Bellur Srinivasa

IPC: H04M3/46 ,  H04M3/436 ,  H04M3/42

CPC classification number: H04M3/46 ,  H04M3/42187 ,  H04M3/436 ,  H04M2201/50 ,  H04M2203/2044

Abstract: In an example embodiment, when an incoming video call associated with a hunt list is received, the call is first routed to recipients in the hunt list who are capable of receiving a video call. After the call is routed to recipients in the hunt list who are capable of receiving a video call, the call is routed to recipients in the hunt list who are incapable of receiving a video call.

公开(公告)号：EP2621153A1

公开(公告)日：2013-07-31

申请号：EP13163824.9

申请日：2005-04-08

Applicant: NEC Corporation

Inventor： Futami, Toshiyuki

IPC: H04M1/65 ,  H04M1/247 ,  H04M1/725

CPC classification number: H04M1/72547 ,  H04M1/64 ,  H04M1/663 ,  H04M1/72544 ,  H04M1/72552 ,  H04M1/72555 ,  H04M1/72563 ,  H04M1/72569 ,  H04M3/50 ,  H04M7/12 ,  H04M2201/50 ,  H04M2203/4581 ,  H04M2250/12 ,  H04M2250/52 ,  H04N1/00307 ,  H04N1/00381 ,  H04N2201/0084

Abstract: A portable terminal with a telephone or radio communication function, a call response message transmitting method and a server for, when the user cannot answer an incoming call, enabling the user of the portable terminal to inform the caller of his/ her situation that does not allow him/ her to answer the call. A portable terminal comprises a storage for storing information on different types of messages each being associated with an image in a prescribed pose or gesture and a camera section for shooting an image when a call is received. The portable terminal recognizes the pose or gesture from an image shot by the camera section, and selecting a message corresponding to the recognized pose or gesture from the storage, and transmits the selected message to a calling terminal.

Abstract translation: 具有电话或无线电通信功能的便携式终端，呼叫响应消息发送方法和服务器，用于当用户不能应答呼入时，使便携式终端的用户能够通知呼叫者他/她的情况不会 允许他/她接听电话。 便携式终端包括用于存储关于不同类型的消息的信息的存储器，每个消息都以规定的姿势或手势与图像相关联，以及用于在接收到呼叫时拍摄图像的相机部分。 便携式终端从照相机部分拍摄的图像中识别姿势或手势，并从存储器中选择对应于识别的姿势或手势的消息，并将所选择的消息发送到主叫终端。

公开(公告)号：EP2501129A1

公开(公告)日：2012-09-19

申请号：EP10835455.6

申请日：2010-11-30

Applicant: Huawei Technologies Co., Ltd.

Inventor： CHEN, Zhonghua

IPC: H04N7/15

CPC classification number: H04M3/5141 ,  H04L12/1818 ,  H04L12/1827 ,  H04L65/4015 ,  H04L65/403 ,  H04L65/605 ,  H04M3/5183 ,  H04M2201/50 ,  H04N7/15

Abstract: An implementation method, apparatus and system for Computer-Supported Telecommunications Applications (CSTA) are disclosed by the present invention. The method includes that a Soft Automatic Call Distribution (SoftACD) receives a conference operation request issued by a Computer Telephony Integration (CTI) server, wherein the conference operation request carries conference picture parameter; according to the conference picture parameter, the SoftACD executes a multi-media operation of a multi-picture at a multi-media conference. Adopting the method, the apparatus or the system of the present invention, it is possible, at the same time of or after creating the multi-media conference, to display videos, background audios, texts and images, or define video output, or implement video recording and other multi-media functions at the multi-media conference.

Abstract translation: 本发明公开了一种计算机支持电信应用（CSTA）的实现方法，装置和系统。 该方法包括：软自动呼叫分配（SoftACD）接收由计算机电话集成（CTI）服务器发出的会议操作请求，其中会议操作请求携带会议图像参数; 根据会议画面参数，SoftACD在多媒体会议中执行多画面的多媒体操作。 采用本发明的方法，装置或系统，在创建多媒体会议之后或之后的同时，可以显示视频，背景音频，文本和图像，或定义视频输出，或实现 视频录像等多媒体功能的多媒体会议。

公开(公告)号：EP2131613B1

公开(公告)日：2012-04-04

申请号：EP08839043.0

申请日：2008-10-08

Applicant: Huawei Technologies Co., Ltd.

Inventor： ZHU, Haopeng ,  LIU, Jianmin ,  ZHENG, Yichu ,  SUN, Yu ,  WANG, Haoyu ,  WU, Lingyan

IPC: H04W4/00

CPC classification number: H04L65/1016 ,  H04L65/1043 ,  H04M3/42017 ,  H04M7/006 ,  H04M7/123 ,  H04M2201/50

Abstract: A method, a multimedia network gateway control device and an application server for implementing intercommunication of color ring back tone are provided. When the user of the circuit switched domain initiates a call to the user of multimedia ring back tone in the multimedia subsystem, the multimedia ring back tone service is triggered. The method includes the following steps: receiving the signal sent by the multimedia ring back tone application server (201), the signal including the information of the video ring back tone; if determining to play the video ring back tone to the calling terminal, informing the mobile services switching center to connect the calling terminal (202). The multimedia gateway control device includes: the receiving unit, the determining unit, and the informing unit. The multimedia ring back tone application server includes: the receiving unit, the determining unit, and the adding or connecting unit. The problem of playing the video ring back tone when the user of Circuit Switched domain calls the user of IMS domain at that time of network intercommunication is resolved.