公开(公告)号：US10084920B1

公开(公告)日：2018-09-25

申请号：US14605915

申请日：2015-01-26

Applicant: Voice Analytics Technologies, LLC

Inventor： Jay Gainsboro ,  Lee Weinstein

IPC: H04M1/64 ,  H04M3/56 ,  H04M3/42 ,  H04M11/00

CPC classification number: G10L25/63 ,  G10L15/1807 ,  G10L17/00 ,  G10L21/12 ,  H04M3/2281 ,  H04M3/42221 ,  H04M3/568 ,  H04M2201/41

Abstract: A multi-party conversation analyzer and logger uses a variety of techniques including spectrographic voice analysis, absolute loudness measurements, directional microphones, and telephonic directional separation to determine the number of parties who take part in a conversation, and segment the conversation by speaking party. In one aspect, the invention monitors telephone conversations in real time to detect conditions of interest (for instance, calls to non-allowed parties or calls of a prohibited nature from prison inmates). In another aspect, automated prosody measurement algorithms are used in conjunction with speaker segmentation to extract emotional content of the speech of participants within a particular conversation, and speaker interactions and emotions are displayed in graphical form. A conversation database is generated which contains conversation recordings, and derived data such as transcription text, derived emotions, alert conditions, and correctness probabilities associated with derived data. Investigative tools allow flexible queries of the conversation database.

公开(公告)号：US20180190296A1

公开(公告)日：2018-07-05

申请号：US15825151

申请日：2017-11-29

Applicant: Verint Americas Inc.

Inventor： Jamie Richard Williams ,  Robert John Barnes ,  Ian Linsdell ,  Scott M. Bluman

IPC: G10L17/06 ,  H04M3/51 ,  G10L17/04 ,  G10L25/51 ,  H04M3/493 ,  G10L17/00 ,  H04M3/42

CPC classification number: G10L17/06 ,  G10L17/005 ,  G10L17/04 ,  G10L25/51 ,  H04M3/42221 ,  H04M3/4936 ,  H04M3/5166 ,  H04M2201/41 ,  H04M2203/551 ,  H04M2203/6045 ,  H04M2203/6054

Abstract: Systems and methods for analyzing digital recordings of the human voice in order to find characteristics unique to an individual. A biometrics engine may use an analytics service in a contact center to supply audio streams based on configured rules and providers for biometric detection. The analytics service may provide call audio data and attributes to connected engines based on a provider-set of selection rules. The connected providers send call audio data and attributes through the analytics service. The engines are notified when a new call is available for processing and can then retrieve chunks of audio data and call attributes by polling an analytics service interface. A mathematical model of the human vocal tract in the call audio data is created and/or matched against existing models. The result is analogous to a fingerprint, i.e., a pattern unique to an individual to within some level of probability.

公开(公告)号：US10003688B1

公开(公告)日：2018-06-19

申请号：US15891712

申请日：2018-02-08

Applicant: Capital One Services, LLC

Inventor： Austin Walters ,  Jeremy Goodsitt ,  Fardin Abdi Taghi Abad

IPC: H04M3/42 ,  G10L17/26 ,  G10L17/00 ,  G10L25/30

CPC classification number: H04M3/42042 ,  G10L17/00 ,  G10L17/005 ,  G10L17/26 ,  G10L25/06 ,  G10L25/27 ,  G10L25/30 ,  G10L25/51 ,  H04M2201/41 ,  H04M2203/556 ,  H04M2203/6045

Abstract: Systems for caller identification and authentication may include an authentication server. The authentication server may be configured to receive audio data including speech of a plurality of telephone calls, use audio data for at least a subset of the plurality of telephone calls to populate a plurality of word clusters each associated with a specific demographic, and/or use audio data for at least one of the plurality of telephone calls to identify the telephone caller making the telephone call based on determining a most similar word cluster of the plurality of word clusters to the audio data of the caller.

公开(公告)号：US09888383B2

公开(公告)日：2018-02-06

申请号：US15144313

申请日：2016-05-02

Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION

Inventor： Michael Bender ,  David E. Nachman ,  Michael P. Shute

IPC: H04W12/08 ,  H04W12/06 ,  H04W4/02 ,  G06F21/31 ,  G06F21/62

CPC classification number: H04W12/06 ,  G06F21/31 ,  G06F21/316 ,  G06F21/32 ,  G06F21/6218 ,  G06F2221/2103 ,  H04L9/3271 ,  H04L63/0861 ,  H04L63/107 ,  H04L63/108 ,  H04M2201/41 ,  H04W4/02 ,  H04W12/08

Abstract: An approach is provided for authenticating a user. A request to authenticate the user is received. Historical data that includes social media interactions that specify a person authorized to access the device and geolocations of the person is polled. A question is generated to be relevant to a social media interaction and/or a geolocation included in the historical data. A digital representation of a voice of the user who provided an answer to the question is received. The voice of the user is verified as matching a voice of the person authorized to access the device. The answer is determined to be correct. Based on the matching voices and the answer being correct, the user is authenticated and access to the device by the user is granted.

公开(公告)号：US09888110B2

公开(公告)日：2018-02-06

申请号：US15414592

申请日：2017-01-24

Applicant: Cyara Solutions Pty Ltd.

Inventor： Alok Kulkarni

IPC: G10L17/04 ,  H04M3/22 ,  H04M3/527 ,  H04M3/28 ,  H04M3/51 ,  G10L17/22 ,  G10L17/02

CPC classification number: H04M3/2227 ,  G10L17/00 ,  G10L17/02 ,  G10L17/04 ,  G10L17/22 ,  H04M3/2218 ,  H04M3/28 ,  H04M3/323 ,  H04M3/5175 ,  H04M3/5183 ,  H04M3/527 ,  H04M2201/41 ,  H04M2203/6054

Abstract: A system for automated adaptation and improvement of speaker authentication in a voice biometric system environment, comprising a speech sample collector, a target selector, a voice analyzer, a voice data modifier, and a call flow creator. The speech sample collector retrieves speech samples from a database of enrolled participants in a speaker authentication system. The target selector selects target users that will be used to test the speaker authentication system. The voice analyzer extracts a speech component data set from each of the speech samples. The call flow creator creates a plurality of call flows for testing the speaker authentication system, each call flow being either an impostor call flow or a legitimate call flow. The call flows created by the call flow creator are used to test the speaker authentication system.

公开(公告)号：US09870776B2

公开(公告)日：2018-01-16

申请号：US14988884

申请日：2016-01-06

Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION

Inventor： Peeyush Jaiswal ,  Naveen Narayan

IPC: H04M1/64 ,  G10L17/00 ,  H04M3/42 ,  H04M3/51 ,  H04M3/493 ,  G10L21/0272 ,  G10L17/02 ,  G10L17/08 ,  G10L17/14

CPC classification number: G10L17/00 ,  G10L17/005 ,  G10L17/02 ,  G10L17/08 ,  G10L17/14 ,  G10L21/0272 ,  H04M3/42221 ,  H04M3/4936 ,  H04M3/5166 ,  H04M3/5175 ,  H04M2201/41

Abstract: A method and system for using conversational biometrics and speaker identification and/or verification to filter voice streams during mixed mode communication. The method includes receiving an audio stream of a communication between participants. Additionally, the method includes filtering the audio stream of the communication into separate audio streams, one for each of the participants. Each of the separate audio streams contains portions of the communication attributable to a respective participant. Furthermore, the method includes outputting the separate audio streams to a storage system.

公开(公告)号：US09860377B1

公开(公告)日：2018-01-02

申请号：US15397010

申请日：2017-01-03

Applicant: West Corporation

Inventor： Blake John Roux ,  Craig A. Webster

IPC: H04M1/64 ,  H04M3/493 ,  H04M3/42

CPC classification number: H04M3/493 ,  H04L67/306 ,  H04M3/42068 ,  H04M3/42153 ,  H04M2201/41 ,  H04M2203/255 ,  H04M2203/558

Abstract: A method and apparatus of applying user profile information to a customized application are disclosed. One example method of operation may include receiving an inquiry message or call from a user device, identifying and authorizing the user from inquiry message information received from the inquiry message, retrieving a user profile comprising at least one user preference, applying the at least one user preference to a user call processing application, and transmitting menu options to the user device based on the applied at least user preference.

公开(公告)号：US09860355B2

公开(公告)日：2018-01-02

申请号：US14948416

申请日：2015-11-23

Applicant: International Business Machines Corporation

Inventor： Ramakrishna J. Gorthi ,  Chandrajit G. Joshi ,  Romil J. Shah

IPC: G10L21/00 ,  H04M1/64 ,  G10L17/00 ,  H04M1/656 ,  G10L17/16 ,  H04M1/57

CPC classification number: H04M1/645 ,  G10L15/26 ,  G10L17/00 ,  G10L17/005 ,  G10L17/02 ,  G10L17/06 ,  G10L17/16 ,  G10L17/22 ,  G10L25/51 ,  H04M1/274508 ,  H04M1/573 ,  H04M1/656 ,  H04M1/72519 ,  H04M3/42025 ,  H04M3/42059 ,  H04M3/42102 ,  H04M3/42221 ,  H04M3/42357 ,  H04M2201/40 ,  H04M2201/41 ,  H04M2250/60 ,  H04M2250/68 ,  H04M2250/74

Abstract: A computer detects a connected voice or video call between participants and records a brief media sample. Speech recognition is utilized to determine when the call is connected as well as to transcribe the content of the audio portion of the media sample. The recorded media sample and transcribed content is associated with the connected voice or video call such that a user may reference it at a later point. The computer additionally suggests creating or editing contact information associated with the participants of the connected voice or video call based on the transcribed content.

公开(公告)号：US09858931B2

公开(公告)日：2018-01-02

申请号：US15161342

申请日：2016-05-23

Applicant: Verint Americas Inc.

Inventor： Jamie Richard Williams ,  Robert John Barnes ,  Ian Linsdell ,  Scott M. Bluman

IPC: G10L15/00 ,  G10L17/06 ,  H04M3/493 ,  G10L17/00 ,  G10L17/04 ,  G10L25/51 ,  H04M3/51 ,  H04M3/42

CPC classification number: G10L17/06 ,  G10L17/005 ,  G10L17/04 ,  G10L25/51 ,  H04M3/42221 ,  H04M3/4936 ,  H04M3/5166 ,  H04M2201/41 ,  H04M2203/551 ,  H04M2203/6045 ,  H04M2203/6054

Abstract: Systems and methods for analyzing digital recordings of the human voice in order to find characteristics unique to an individual. A biometrics engine may use an analytics service in a contact center to supply audio streams based on configured rules and providers for biometric detection. The analytics service may provide call audio data and attributes to connected engines based on a provider-set of selection rules. The connected providers send call audio data and attributes through the analytics service. The engines are notified when a new call is available for processing and can then retrieve chunks of audio data and call attributes by polling an analytics service interface. A mathematical model of the human vocal tract in the call audio data is created and/or matched against existing models. The result is analogous to a fingerprint, i.e., a pattern unique to an individual to within some level of probability.

公开(公告)号：US09847996B1

公开(公告)日：2017-12-19

申请号：US14880432

申请日：2015-10-12

Applicant: West Corporation

Inventor： Andrea Whitmore ,  Aaron Scott Fisher ,  Steven John Schanbacher ,  Andrew Lawrence Groothuis ,  Jacob Ginsburg ,  Gerald Thomas Annin ,  Pamela J. Jacobs

IPC: H04L29/06 ,  G10L15/08

CPC classification number: H04L63/0861 ,  G06F21/32 ,  G06F21/554 ,  G10L15/083 ,  H04M1/271 ,  H04M3/4936 ,  H04M2201/41 ,  H04M2203/6045 ,  H04M2203/6054

Abstract: A system, method, and computer readable medium that facilitate user authentication via voice biometrics in a network system featuring interactive voice response system access is provided. The voice biometric authentication mechanisms alleviate identity theft occurring via specific interactive voice response transactions. A voice biometrics authentication system interfaces with an interactive network platform and may be hosted by a third party provider of voice biometric technologies.