公开(公告)号：EP1340346A4

公开(公告)日：2005-05-25

申请号：EP01994007

申请日：2001-11-05

Applicant: IP BLUE LLC

Inventor： WHITE TERENCE ,  SULLIVAN DAVID ,  ARCESE AURELIO ,  JAMIESON JOHN

IPC: H04L12/58 ,  H04L29/06 ,  H04M1/253 ,  H04M3/42 ,  H04M3/54 ,  H04M7/00

CPC classification number: H04L65/1069 ,  H04L29/06027 ,  H04L51/04 ,  H04L65/604 ,  H04M1/2535 ,  H04M3/42 ,  H04M3/42221 ,  H04M3/42314 ,  H04M3/54 ,  H04M7/006 ,  H04M2201/42

Abstract: A configurable computer telephony application that supports multiple lines of data/voice communication with terminals (5-10) operating in heterogeneous packet and circuit switched networks. The application includes a graphical interface (100a). Telecommunication commands (100) are processed and converted into messages, and data is input to perform a plurality of call processing and data management services.

公开(公告)号：EP1156650A3

公开(公告)日：2004-08-25

申请号：EP01111279.4

申请日：2001-05-16

Applicant: AT&T WIRELESS SERVICES, INC.

Inventor： Kanefsky, Steven T.

IPC: H04M3/493 ,  H04M1/247

CPC classification number: H04M1/72561 ,  H04L67/04 ,  H04L67/28 ,  H04L67/2819 ,  H04M3/4938 ,  H04M7/0036 ,  H04M2201/42 ,  H04M2203/105 ,  H04M2207/18 ,  H04W4/02

Abstract: Various techniques for searching information are provided using a wireless server and wireless device, such as an Internet-ready cellular phone. As a consumer navigates about a menu displayed at the wireless device, i.e. issues various navigation instructions, the wireless server can receive one or more search parameters from the wireless device. A search operation based on the one or more search parameters can then be performed and the wireless device can then navigate about an existing menu or generate a second menu based on the search.

Abstract translation: 使用无线服务器和无线设备（诸如可上网的蜂窝电话）来提供用于搜索信息的各种技术。 当消费者关于在无线设备处显示的菜单导航时，即发出各种导航指令时，无线服务器可以从无线设备接收一个或多个搜索参数。 然后可以执行基于一个或多个搜索参数的搜索操作，并且无线设备然后可以在现有菜单周围导航或基于搜索生成第二菜单。

公开(公告)号：EP1391105A1

公开(公告)日：2004-02-25

申请号：EP02725843.3

申请日：2002-04-30

Applicant: Octave Communications, Inc.

Inventor： GRANDGENT, Charles, M. ,  DELIMAN, Candace ,  HARVEY, Dean, E. ,  JACKSON, Brandon

IPC: H04M7/00

CPC classification number: G06F11/2005 ,  G06F11/2007 ,  G06F11/2035 ,  G06F11/2048 ,  H04M3/12 ,  H04M3/42153 ,  H04M3/56 ,  H04M3/562 ,  H04M3/563 ,  H04M3/565 ,  H04M2201/38 ,  H04M2201/40 ,  H04M2201/42 ,  H04M2203/5063 ,  H04M2207/18 ,  H04M2207/20

Abstract: In a preferred embodiment, the system of the present invention comprises two or more bridge servers (30); one or more conferencing servers (50), each of which is configured to communicate with at least one of said bridge servers; and a transaction server, in communication with each transaction server. The transaction server is configured to manage conferencing resources among the conferencing servers. Each conferencing server is preferably configured to monitor bridge status for each bridge assigned to it and to provide bridge status information to the transaction server. The transaction server and conferencing servers are preferably further configured such that bridge servers assigned to a first conferencing server are subsequently assigned to a second conferencing server by the transaction server if the first conferencing server fails.

公开(公告)号：EP1379061A2

公开(公告)日：2004-01-07

申请号：EP03253638.5

申请日：2003-06-09

Applicant: Research In Motion Limited

Inventor： Vander Veen, Raymond P. ,  Lazaridis, Mihal

IPC: H04M1/65 ,  H04M3/533

CPC classification number: H04M1/7255 ,  H04M3/53333 ,  H04M3/53358 ,  H04M3/537 ,  H04M2201/42 ,  H04M2203/256 ,  H04M2203/4509 ,  H04M2203/4536 ,  H04M2250/02 ,  H04W4/12 ,  H04W88/02 ,  H04W88/184

Abstract: Voicemail notification messaging for mobile communication devices is disclosed. Voicemail notification messages corresponding to voicemail messages are received through a wireless receiver of the mobile device and voicemail message header lines corresponding to them are displayed in a message list. The mobile device (202) receives the voicemail notification messages from several different voicemail systems (302) for consolidating voicemail message processing using a single common user interface. Preferably, the mobile device provides a graphical user interface (GUI) for the end-user with visual objects corresponding to PLAY, REWIND, FAST FORWARD, SKIP BACK, SKIP FORWARD, as examples, which provides for transparency of voicemail system-specific commands. Advantageously, each voicemail notification message includes voicemail message summary information, such as a calling party identifier, a message time stamp, and message length, for use in providing voicemail message header information in the message list. In addition, each voicemail notification message includes voicemail message retrieval/processing information, such as a voicemail access telephone number, a voicemail message identification number, and voicemail message processing commands, for use in providing the system interface transparency.

Abstract translation: 公开了用于移动通信设备的语音邮件通知消息。 通过移动设备的无线接收器接收与语音邮件消息相对应的语音邮件通知消息，并且将对应于它们的语音邮件消息标题行显示在消息列表中。 移动设备（202）从几个不同的语音邮件系统（302）接收语音邮件通知消息，用于使用单个公共用户界面合并语音邮件消息处理。 优选地，移动设备为最终用户提供与PLAY，REWIND，FAST FORWARD，SKIP BACK，SKIP FORWARD对应的视觉对象的图形用户界面（GUI），作为示例，其提供语音邮件系统特定命令的透明度。 有利地，每个语音邮件通知消息包括用于在消息列表中提供语音邮件消息头信息的语音邮件消息摘要信息，诸如呼叫方标识符，消息时间戳和消息长度。 此外，每个语音邮件通知消息包括用于提供系统接口透明度的语音邮件消息检索/处理信息，例如语音邮件接入电话号码，语音邮件消息标识号和语音邮件消息处理命令。

公开(公告)号：EP1102461A3

公开(公告)日：2003-08-06

申请号：EP00310119.3

申请日：2000-11-15

Applicant: Avaya Technology Corp.

Inventor： Kuter, Joseph W. ,  Bruson, Gordon R.

IPC: H04M3/533 ,  H04M1/65

CPC classification number: H04M3/53333 ,  H04M3/53366 ,  H04M2201/42 ,  H04M2203/303

Abstract: A voice message is bookmarked by marking the voice message with a bookmark in a bookmark location. The voice message is accessed at the bookmark location by selecting the bookmark.

公开(公告)号：EP1145154A1

公开(公告)日：2001-10-17

申请号：EP99956744.9

申请日：1999-10-26

Applicant: Genesys Telecommunications Laboratories, Inc.

Inventor： BECK, Christopher, Clemmett, Macleod ,  BERKE, Jonathan, Michael ,  JOHNSTONE, Joel, A. ,  MITCHELL, Robin, Marie ,  POWERS, James, Karl ,  SIDELL, Mark, Franklin ,  KNUFF, Charles, Dazler

IPC: G06F17/30

CPC classification number: H04L65/1043 ,  G06Q10/06 ,  H04L29/06 ,  H04L29/06027 ,  H04L65/1026 ,  H04L65/103 ,  H04L65/1036 ,  H04L65/104 ,  H04L65/1069 ,  H04L65/4007 ,  H04L67/00 ,  H04L69/329 ,  H04M3/2218 ,  H04M3/42221 ,  H04M3/42323 ,  H04M3/51 ,  H04M3/5166 ,  H04M3/5175 ,  H04M3/5183 ,  H04M3/5191 ,  H04M3/5231 ,  H04M7/12 ,  H04M2201/38 ,  H04M2201/40 ,  H04M2201/42 ,  H04M2201/60 ,  H04M2203/404 ,  Y10S707/99931

Abstract: An Interaction Object Model (IOM) interface to a data repository includes objects representing files in the data repository; standardized information about each file [255], the information associated in the IOM with each object, and an updating interface [253] communicating with the data repository [263], keeping objects conformal with the files in the data repository. An interaction interface to system function modules requiring data associated with the files in the data repository is provided, wherein through the interaction interface the system function modules are enabled to retrieve required data from the IOM without accessing the data files in the data repository directly. A principle use is in a multimedia call center, storing text and non-text transactions of the call center.

公开(公告)号：EP1113631A2

公开(公告)日：2001-07-04

申请号：EP00128139.3

申请日：2000-12-22

Applicant: AT&T Corp.

Inventor： Kung, Fen-Chung ,  Russell, Jesse Eugene ,  Sankalia, Anish ,  Walker, Hopeton

IPC: H04L12/58 ,  H04M3/533 ,  H04M3/537

CPC classification number: H04M3/5307 ,  H04L51/24 ,  H04L51/36 ,  H04M3/42289 ,  H04M3/53333 ,  H04M3/5335 ,  H04M3/537 ,  H04M3/567 ,  H04M7/006 ,  H04M2201/36 ,  H04M2201/40 ,  H04M2201/42 ,  H04M2201/60 ,  H04M2203/301 ,  H04M2203/4536 ,  H04M2203/4545

Abstract: A multimedia messaging service is provided for use in a powerful, facilities-based, end-to-end Internet Protocol (IP) based network infrastructure that guarantees voice, data and video communication reliability and security to users for an integrated telephone, television and data network. The IP network multimedia messaging service provides an any-media messaging service to its users. The IP network user may send and receive mail messages in a variety of formats such as e-mail (text), voice mail (audio), or multimedia video mail (audio and video). A Graphical User Interface (GUI) is provided as one means for retrieving a user's stored mail messages. The GUI provides the user with a single means for identifying and accessing all the various types of mail messages which are stored and awaiting review; whether the mail message is in e-mail, voice-mail, or multimedia video mail format. Further, the system may provide the user control of the type of media by which the stored mail messages are to be retrieved and reviewed, regardless of the type of media used to create and store the message. For example, if a user has an e-mail message they can instruct the IP network multimedia message service to transform the text of the e-mail message into an audio message using voice synthesis. Similarly, if a user has an audio voice-mail message the system can transform the audio into a text (e-mail) message using voice recognition. The multimedia messaging service of the present invention may also enable a user to sort and/or prioritize mail messages based on a variety of user specified criteria such as the senders identity, subject matter, date sent, priority specified by the sender, etc. The multimedia messaging service may include a multimedia message forwarding feature which enables the user to specify a remote location to which message waiting notification will be automatically forward and from which the user may instantaneously review the message in whatever media the user selects. The multimedia messaging service may enable the user to store the messages on their own equipment, e.g., within a PC or a Broadband Residential Gateway (BRG), or to archive the message within the system for a fee. The multimedia messaging service may also be equipped with a simple user friendly message waiting indicator for each IP address and a one touch multimedia messaging service message retrieval feature activation.

Abstract translation: 提供了多媒体消息服务，用于强大的基于设施的基于端到端的基于互联网协议（IP）的网络基础设施，保证语音，数据和视频通信的可靠性和安全性，为用户提供集成电话，电视和数据 网络。 IP网络多媒体消息服务向其用户提供任何媒体消息传递服务。 IP网络用户可以以各种格式（例如电子邮件（文本），语音邮件（音频）或多媒体视频邮件（音频和视频））发送和接收邮件消息。 提供图形用户界面（GUI）作为检索用户存储的邮件消息的一种手段。 GUI向用户提供用于识别和访问存储并等待审查的所有各种类型的邮件消息的单一手段; 电子邮件是否是电子邮件，语音邮件或多媒体视频邮件格式。 此外，无论用于创建和存储消息的媒体的类型如何，系统可以提供对要存储的邮件消息要被检索和审查的媒体类型的用户控制。 例如，如果用户具有电子邮件消息，则他们可以指示IP网络多媒体消息服务使用语音合成将电子邮件消息的文本转换成音频消息。 类似地，如果用户具有音频语音邮件消息，则系统可以使用语音识别将音频转换成文本（电子邮件）消息。 本发明的多媒体消息服务还可以使得用户可以基于各种用户指定的标准（例如发送者身份，主题，发送日期，由发送者指定的优先级等）对邮件消息进行排序和/或优先排序。 多媒体消息传送服务可以包括多媒体消息转发功能，其使得用户能够指定消息等待通知将自动转发到的远程位置，用户可以从该用户在任何用户选择的任何媒体上立即查看该消息。 多媒体消息传送服务可以使得用户能够将消息存储在其自己的设备上，例如在PC或宽带住宅网关（BRG）内，或将系统内的消息存档收费。 多媒体消息服务还可以配备有用于每个IP地址的简单的用户友好的消息等待指示符和一键式多媒体消息服务消息检索特征激活。

公开(公告)号：EP1017214A2

公开(公告)日：2000-07-05

申请号：EP99310512.1

申请日：1999-12-23

Applicant: Nortel Networks Corporation

Inventor： Cruickshank, Brian ,  Brennan, Paul Michael ,  Lumsden, John Eric

IPC: H04M3/50 ,  H04M3/533

CPC classification number: H04M3/537 ,  H04M3/53325 ,  H04M7/0027 ,  H04M7/0057 ,  H04M7/1235 ,  H04M7/128 ,  H04M2201/42

Abstract: The invention provides a method, apparatus and system for providing an addressee of a stored message with a graphical notification associated with a source of the stored message. In general terms, a communications device of the addressee is presented with the graphical notification in the form of an information signal which relates the stored message to at least one graphical image associated with the source of the stored message.

Abstract translation: 本发明提供一种方法，设备和系统，用于向存储消息的收件人提供与存储消息的来源相关联的图形通知。 一般而言，收件人的通信设备以信息信号的形式呈现图形通知，该信息信号将所存储的消息与与所存储的消息的来源相关联的至少一个图形图像相关联。

公开(公告)号：EP0685955A3

公开(公告)日：2000-03-08

申请号：EP95303501.1

申请日：1995-05-24

Applicant: AT&T Corp.

Inventor： Marantz, Lyn R. ,  Tuomenoksa, Mark Logan

IPC: H04M3/42 ,  H04Q3/545 ,  G06F3/00

CPC classification number: H04M3/493 ,  H04M2201/42

Abstract: With only an understanding of the functionality to be provided by a service, one can quickly and easily develop or create such a service by, in accordance with the principles of the invention, selecting and arranging instantiations of predetermined "pictures", e.g., icons, into a multilevel outline which generally specifies the service logic of the desired service. Each picture represents a "service building block", e.g., a high level process part and its customizable attributes, and for each instantiation of a picture in the multilevel outline there exists a corresponding instantiation of a service building block. The operation of the instantiations of the service building blocks are customizable in response to attributes supplied by the service creator. A service development system arranges instantiations of the service building blocks, in response to the operations on the pictures, to develop a program that implements the service logic as specified by the multilevel outline. The display of the graphical multilevel outline may be expanded or collapsed by the service creator for viewing convenience without affecting the service logic or attributes of the corresponding service.

公开(公告)号：EP0774853A3

公开(公告)日：1999-03-24

申请号：EP96116616.2

申请日：1996-10-16

Applicant: MICROSOFT CORPORATION

Inventor： Fawcet, Phillip E.

IPC: H04M3/50 ,  G06F9/00

CPC classification number: H04M3/493 ,  G06F3/167 ,  H04M3/42382 ,  H04M3/51 ,  H04M7/0036 ,  H04M2201/38 ,  H04M2201/42 ,  H04M2203/254 ,  H04M2203/355 ,  Y10S707/916 ,  Y10S707/956 ,  Y10S707/99945

Abstract: An interactive voice response menu for computer software support which typically presents voice queries to a user is graphically displayed on a user computer. The interactive voice response menu is graphically displayed using a hierarchical paradigm scheme which is created based on statistics gathered from known user problem and is updated continuously when additional user problems are discovered. The user navigates through the graphical interactive voice response menu hierarchical scheme choosing more and more specific queries with the user computer to help diagnose the user's software problem. Also, when the user visits selected levels in the hierarchical scheme, diagnostic applications are launched automatically on the user computer which gather data for use in diagnosing the user's computer software problem.

Abstract translation: 计算机软件支持交互式语音应答菜单通常呈现语音查询用户以图形方式显示在用户计算机上。 交互式语音响应菜单使用分层模式方案所有这一切是基于已知用户的麻烦收集的统计数据创建，并在附加的用户发现问题是不断更新的图形方式显示。 当用户浏览图形交互式语音响应菜单分层方案选择与用户计算机越来越多的具体问题，以帮助诊断用户问题的软件。 因此，当用户访问选择了分层方案的水平，诊断应用程序会自动其中用于收集数据诊断用户的电脑软件故障在用户计算机上启动。