公开(公告)号：WO2012083518A1

公开(公告)日：2012-06-28

申请号：PCT/CN2010/080028

申请日：2010-12-20

Applicant: SHANGHAI HANXIANG INFORMATION TECHNOLOGY CO. LTD. ,  WANG, Jialiang ,  ZHANG, Kan ,  ZHAO, Yang ,  XIE, Haichao

Inventor： WANG, Jialiang ,  ZHANG, Kan ,  ZHAO, Yang ,  XIE, Haichao

IPC: H04M3/42

CPC classification number: H04M3/4931 ,  H04M1/274508 ,  H04M1/27455 ,  H04M1/274558 ,  H04M1/274583 ,  H04M3/44 ,  H04M2201/54 ,  H04M2242/15 ,  H04M2242/22 ,  H04M2250/60 ,  H04M2250/70 ,  H04W4/022 ,  H04W4/023 ,  H04W4/16

Abstract: Systems and methods consistent with the invention relate to automated business and service dialing. According to one exemplary embodiment, a business dialing system is disclosed. The system includes a memory configured to store a plurality of business objects containing phone numbers corresponding to a plurality of business entities. The system further includes a user input device configured to detect key presses. The system also includes a processor coupled to the user input device and the memory. The processor is configured to generate a key sequence and a number sequence based on the detected key presses. The processor is further configured to search the memory for business objects corresponding to the key sequence. The system further includes a display device configured to display the number sequence and the business objects. The user input interface is further configured to detect a selection of a business object, among the business objects, or a dial command. The processor is configured to perform an action associated with the selected business object if the selection of the business object is detected, and dial the number sequence as a phone number if the dial command is detected.

Abstract translation: 与本发明一致的系统和方法涉及自动商业和服务拨号。 根据一个示例性实施例，公开了一种商务拨号系统。 该系统包括被配置为存储包含对应于多个业务实体的电话号码的多个业务对象的存储器。 该系统还包括被配置为检测按键的用户输入装置。 该系统还包括耦合到用户输入设备和存储器的处理器。 处理器被配置为基于检测到的按键生成键序列和数字序列。 处理器还被配置为搜索对应于该键序列的业务对象的存储器。 该系统还包括被配置为显示数字序列和业务对象的显示设备。 用户输入接口还被配置为检测业务对象，业务对象中的选择或拨号命令。 如果检测到业务对象的选择，则处理器被配置为执行与所选择的业务对象相关联的动作，并且如果检测到拨号命令，则将该号码序列作为电话号码拨打。

公开(公告)号：WO2003007577A1

公开(公告)日：2003-01-23

申请号：PCT/CA2002/001069

申请日：2002-07-12

Applicant: MEDIATRIX TELECOM, INC. ,  TREMBLAY, Eric ,  CHAREST, Alexandre

Inventor： TREMBLAY, Eric ,  CHAREST, Alexandre

IPC: H04L29/08

CPC classification number: H04L65/1083 ,  H04L29/06027 ,  H04L65/1006 ,  H04L65/1069 ,  H04L65/1096 ,  H04L67/14 ,  H04L69/16 ,  H04M7/006 ,  H04M2201/54

Abstract: This invention concerns architecture for a SIP stack that enables the addition or removal of new services without this having any impact on the other part of the stack. The user agent class contains sessions, the session class contain transactions and service implementations, while the transaction class simply contains service implementations. The user-agent class is programmed to retrieve session service implementations from the application and to attach them to session instances. The session class is programmed to receive transaction service implementations from the application, via the user agent class and to attach them to transaction instances. The proposed architecture allows an application to simultaneously support more than one version of a specific service. Added benefits also include making the customization process of these services quite easy.

Abstract translation: 本发明涉及用于SIP堆栈的架构，其能够添加或移除新服务，而不会对堆栈的其他部分产生任何影响。 用户代理类包含会话，会话类包含事务和服务实现，而事务类只包含服务实现。 用户代理类被编程为从应用程序检索会话服务实现，并将它们附加到会话实例。 会话类被编程为通过用户代理类从应用程序接收事务服务实现，并将它们附加到事务实例。 所提出的架构允许应用程序同时支持多个版本的特定服务。 增加的好处还包括使这些服务的定制过程非常简单。

公开(公告)号：WO2017112464A1

公开(公告)日：2017-06-29

申请号：PCT/US2016/066427

申请日：2016-12-13

Applicant: MICROSOFT TECHNOLOGY LICENSING, LLC

Inventor： DUTTA, Amit Kumar ,  ANANTHANARAYANAN, Krishnan ,  GOPAL, Vishak ,  MATKOWSKI, Mieszko ,  SEKARAN, Mahendra

IPC: H04M3/436 ,  H04M3/527 ,  H04M3/42

CPC classification number: H04L47/783 ,  H04M3/42221 ,  H04M3/436 ,  H04M3/527 ,  H04M2201/54

Abstract: The customization of communication pipelines having multiple stages. For each stage, a set of agents is identified as available for adding to that stage. Furthermore, any stages that already have an agent assigned are identified. In response to receiving a user selection of an agent to be assigned to a particular stage that does not already have an agent assigned, the selected agent is assigned to the stage. An enforcement agent enforces that there be only one agent assigned at most to each stage. Assignments of agents are made per stage. This allows the functionality of the agent to be simplified more towards augmenting the functionality of the stage. Accordingly, the logic of the agent is simplified, thereby making it more likely that there will be a healthy quality of agents available to select from for each stage.

Abstract translation:

具有多个阶段的通信管道的定制。 对于每个阶段，一组代理被确定为可用于添加到该阶段。 此外，已确定已分配代理人的任何阶段都会被识别。 响应于接收到要分配给尚未分配代理的特定阶段的代理的用户选择，将所选代理分配给该阶段。 执法人员强制规定，每个阶段最多只能分配一名代理。 代理商的分配按每个阶段进行。 这使代理的功能更加简化，以增强舞台的功能。 因此，代理人的逻辑被简化了，从而更有可能在每个阶段都有可用的代理人的健康质量。

公开(公告)号：WO2004034273A2

公开(公告)日：2004-04-22

申请号：PCT/IL2003/000767

申请日：2003-09-25

Applicant: PERSONETA LTD. ,  LELCUK, Alon ,  MELLER, Michael ,  ROSENBACH, Abraham

Inventor： LELCUK, Alon ,  MELLER, Michael ,  ROSENBACH, Abraham

IPC: G06F15/173

CPC classification number: H04M3/2263 ,  H04L12/14 ,  H04L41/044 ,  H04L41/0823 ,  H04M3/4217 ,  H04M7/1205 ,  H04M2201/54 ,  H04Q3/0054

Abstract: A software-implemented, distributed service integration system which provides an open environment for the development of new services, and their integration with the existing network, with the integration being performed by the service integration system administrator, which is also responsible for the service development. Thus, the procedure of developing and integrating of new services is shorter and cheaper than is common in telephony service integration systems. An example of a new service which is integrated with the existing network infrastructure includes the development by the service developer of a sophisticated billing service that uses a carrier's billing infrastructure. The inventive system also provides, through a modifiable policy defined by the system administrator, service-level control of the packet flow both within the service integration system and between the service integration system and the communications network. The inventive system also provides visibility into the signaling process to services deployed on it, offering direct communication with different protocols such as IP, SS7 etc., by means of network adaptation components.

Abstract translation:

一个软件实现的分布式服务集成系统，为开发新服务提供了一个开放的环境，并与现有网络集成，集成由服务集成系统管理员执行， 也负责服务的开发。 因此，开发和整合新业务的程序比电话业务集成系统中常见的更短，更便宜。 与现有网络基础设施集成的新服务的一个例子包括服务开发商开发使用运营商计费基础设施的复杂计费服务。 本发明的系统还通过由系统管理员定义的可修改策略提供服务集成系统内以及服务集成系统和通信网络之间的分组流的服务级别控制。 本发明的系统还通过网络适配组件提供对部署在其上的服务的信令处理的可视性，提供与不同协议（例如IP，SS7等）的直接通信。

公开(公告)号：US09961012B2

公开(公告)日：2018-05-01

申请号：US14977082

申请日：2015-12-21

Applicant: Microsoft Technology Licensing, LLC

Inventor： Amit Kumar Dutta ,  Krishnan Ananthanarayanan ,  Vishak Gopal ,  Mieszko Matkowski ,  Mahendra Sekaran

IPC: G06F15/16 ,  H04L12/911

CPC classification number: H04L47/783 ,  H04M3/42221 ,  H04M3/436 ,  H04M3/527 ,  H04M2201/54

Abstract: The customization of a communication pipelines having multiple stages. For each stage, a set of agent(s) is/are identified as available for adding to that stage. Furthermore, any stages that already have an agent assigned are identified. In response to receiving a user selection of an agent to be assigned to a particular stage, that does not already have an agent assigned, the selected agent is assigned to the stage. An enforcement agent enforces that there be only one agent assigned at most to each stage. Assignments of agents are made per stage. This allows the functionality of the agent to be simplified more towards augmenting the functionality of the stage. Accordingly, the logic of the agent is simplified, thereby making it more likely that there will be a healthy quality of agents available to select from for each stage.

公开(公告)号：US20140282968A1

公开(公告)日：2014-09-18

申请号：US13928066

申请日：2013-06-26

Applicant: VONAGE NETWORK LLC

Inventor： MABROUK ABOUGHANAIMA ,  CHAKRAPANI GORREPATI ,  DEEPAK OTTUR ,  JOHN ERICKSON

IPC: H04L29/06

CPC classification number: H04L63/083 ,  H04L63/0281 ,  H04L63/08 ,  H04L63/0884 ,  H04M3/38 ,  H04M7/0012 ,  H04M2201/54 ,  H04M2207/30

Abstract: A method and apparatus for routing Application Programming Interface (API) calls from a partner entity to a telephony service provider (TSP) network are provided herein. In some embodiments, a method for routing API calls may include receiving a first message including an API call and a partner API key used to authenticate the partner entity on the TSP network to access a partner API layer disposed on the TSP network, extracting the partner API key from the first message, performing an authentication process to authenticate an identity of the partner entity using at least the extracted partner API key, and routing the first message based on results of the authentication process. In some embodiments, the first message is routed to the partner API layer disposed on the TSP network when the identity of the partner entity is authenticated.

公开(公告)号：US20130223614A1

公开(公告)日：2013-08-29

申请号：US13407138

申请日：2012-02-28

Applicant: Kenneth D. Tuchman ,  Bruce A. Sharpe ,  Henry D. Truong ,  David Blatherwick

Inventor： Kenneth D. Tuchman ,  Bruce A. Sharpe ,  Henry D. Truong ,  David Blatherwick

IPC: H04M3/00

CPC classification number: H04L41/22 ,  G06F3/0482 ,  G06F3/04842 ,  G06F3/0485 ,  H04M3/5141 ,  H04M3/523 ,  H04M2201/38 ,  H04M2201/42 ,  H04M2201/54 ,  H04M2203/2038 ,  H04M2203/252 ,  H04M2203/408

Abstract: A service center receives a command from a remote device over a network, where the service center provides support services to users on products on behalf clients. Based on the command, a context element of a route sequence map associated with a user of the remote device is identified, where the identified context element is one of context elements of the route sequence map in a hierarchical structure. Each context element having one or more property values specifying at least one of an action to be performed by the service center and a link to one or more child context elements. It is determined whether the identified context element is an action context element or a navigation context element based on one or more property values associated with the identified context element. If so, an action specified by the identified context is performed.

Abstract translation: 服务中心通过网络从远程设备接收命令，服务中心为用户代表客户端的产品提供支持服务。 基于该命令，识别与远程设备的用户相关联的路由序列映射的上下文元素，其中所标识的上下文元素是分层结构中的路由序列映射的上下文元素之一。 每个上下文元素具有一个或多个属性值，其指定要由服务中心执行的动作中的至少一个以及指向一个或多个子上下文元素的链接。 基于与所识别的上下文元素相关联的一个或多个属性值来确定所识别的上下文元素是动作上下文元素还是导航上下文元素。 如果是，则执行由所识别的上下文指定的动作。

公开(公告)号：US20090285375A1

公开(公告)日：2009-11-19

申请号：US12119554

申请日：2008-05-13

Applicant: Shiri Kremer-Davidson ,  Alan Hartman ,  Mila Keren ,  Dmitri Pikus

Inventor： Shiri Kremer-Davidson ,  Alan Hartman ,  Mila Keren ,  Dmitri Pikus

IPC: H04M3/42

CPC classification number: H04M3/42136 ,  G06F8/24 ,  G06F8/34 ,  G06F17/3089 ,  H04L65/1016 ,  H04M7/006 ,  H04M2201/54

Abstract: A method of telephone call management in process of service development that allows a user to model and create telephone call management schemes independent of telecommunications protocols and network layer details. The method of the invention operates by creating an abstract model of a telephone call life-cycle that is converted, using a set of communication threads, into executable code. Models in accordance with the method of the invention are constructed using an Integrated Development Environment (IDE) for creating and developing telecom services that embodies the Telecom Service Domain Specific Language (TS-DSL) which is implemented as a Unified Modeling Language (UML) extension for the telecom domain. By this method, individuals without specialized knowledge of telecom related software programming and protocols can successfully design and implement telecom services that manages calls. The ease of implementation of the method also reduces design time and, therefore, time to market of the finished product.

Abstract translation: 一种在服务开发过程中进行电话呼叫管理的方法，其允许用户独立于电信协议和网络层细节来建立和创建电话呼叫管理方案。 本发明的方法通过创建使用一组通信线程转换成可执行代码的电话呼叫生命周期的抽象模型来操作。 根据本发明的方法的模型是使用集成开发环境（IDE）构建的，用于创建和开发电信服务，该电信服务体现了实现为统一建模语言（UML）扩展的电信服务域特定语言（TS-DSL） 为电信领域。 通过这种方式，没有电信相关软件编程和协议专业知识的人员可以成功地设计和实施管理呼叫的电信业务。 该方法的易于实施还减少了设计时间，并因此缩短了成品的上市时间。

公开(公告)号：US20090207986A1

公开(公告)日：2009-08-20

申请号：US12378200

申请日：2009-02-12

Applicant: Florian Buzin ,  Barbara Mauve

Inventor： Florian Buzin ,  Barbara Mauve

IPC: H04M11/00

CPC classification number: H04M11/007 ,  H04M2201/42 ,  H04M2201/54 ,  H04M2203/1016

Abstract: A telecommunications system simplifies programming of telephone systems and expands such programming to include possibilities in addition to the required functionality for producing communications between subscribers. A user interface is provided for simple programming of functions and modules according to the modular principle. The most varied terminals can be controlled by way of the telephone as a control device using this interface.

Abstract translation: 电信系统简化了电话系统的编程，并且扩展了这样的编程以便除了用于在用户之间产生通信所需的功能之外还包括可能性。 提供了一个用户界面，用于根据模块化原理对功能和模块进行简单编程。 最多变化的终端可以通过电话作为使用该接口的控制设备进行控制。

公开(公告)号：US20020085696A1

公开(公告)日：2002-07-04

申请号：US09823940

申请日：2001-03-30

Inventor： Robert Martin ,  Jared Dubin ,  Jeff Williamson ,  Cathy Tio

IPC: H04M003/42

CPC classification number: H04M3/42 ,  H04L2012/5618 ,  H04L2012/563 ,  H04M3/42127 ,  H04M3/42153 ,  H04M3/4217 ,  H04M3/4228 ,  H04M3/428 ,  H04M3/48 ,  H04M3/56 ,  H04M7/006 ,  H04M7/126 ,  H04M7/129 ,  H04M2201/54 ,  H04M2207/203 ,  H04Q3/0041 ,  H04Q3/0045 ,  H04Q3/0054 ,  H04Q2213/13003 ,  H04Q2213/1305 ,  H04Q2213/13091 ,  H04Q2213/13097 ,  H04Q2213/13102 ,  H04Q2213/13103 ,  H04Q2213/13106 ,  H04Q2213/1313 ,  H04Q2213/1315 ,  H04Q2213/13156 ,  H04Q2213/13175 ,  H04Q2213/13176 ,  H04Q2213/13204 ,  H04Q2213/1324 ,  H04Q2213/1329 ,  H04Q2213/13298 ,  H04Q2213/13345 ,  H04Q2213/13389 ,  H04Q2213/13405 ,  H04Q2213/13512

Abstract: Improved methods and apparatus for telecommunications call service and call feature processing utilize a compiled representation of a textual description in a mark-up language of operations describing a telecommunication service is generated. Objects, hereinafter referred to as context objects, access this compiled representation, in response to events occurring with respect to a telecommunication service in order to effect the execution of the operations.

Abstract translation: 用于电话呼叫服务和呼叫特征处理的改进的方法和装置利用描述电信服务的操作的标记语言的文本描述的编译表示。 以下称为上下文对象的对象响应于相对于电信服务发生的事件而访问该编译表示，以便实现操作的执行。