公开(公告)号：US20120207287A1

公开(公告)日：2012-08-16

申请号：US13448594

申请日：2012-04-17

Applicant: Peeyush Jaiswal ,  Naveen Narayan

Inventor： Peeyush Jaiswal ,  Naveen Narayan

IPC: H04M1/64

CPC classification number: H04M3/385 ,  H04M3/382 ,  H04M2201/16 ,  H04M2201/40

Abstract: A security method and system. The method includes receiving by a computing system, a telephone call from a user. The computing system comprises an existing password/passphrase and a pre-recorded voice sample associated with the user. The computing system prompts the user to enter a password/passphrase using speech. The computing system receives speech data comprising a first password/passphrase from the user. The computing system converts the speech data to text data. The computing system first compares the text data to the first password/passphrase and determines a match. The computing system compares the speech data to the pre-recorded voice sample to determine a result indicating whether a frequency spectrum associated with the speech data matches a frequency spectrum associated with the pre-recorded voice sample. The computing system transmits the result to the user.

Abstract translation: 一种安全方法和系统。 该方法包括由计算系统接收来自用户的电话呼叫。 计算系统包括与用户相关联的现有密码/密码短语和预先记录的语音样本。 计算系统提示用户使用语音输入密码/密码。 计算系统从用户接收包括第一密码/密码的语音数据。 计算系统将语音数据转换为文本数据。 计算系统首先将文本数据与第一个密码/密码短语进行比较，并确定匹配。 计算系统将语音数据与预先录制的语音样本进行比较，以确定指示与语音数据相关联的频谱是否与预先录制的语音样本相关联的频谱匹配的结果。 计算系统将结果发送给用户。

公开(公告)号：US08195752B2

公开(公告)日：2012-06-05

申请号：US12329479

申请日：2008-12-05

Applicant: Robert S. Hoblit

Inventor： Robert S. Hoblit

IPC: G06F15/16

CPC classification number: H04M3/53366 ,  G06Q30/00 ,  G06Q30/02 ,  H04L51/26 ,  H04M3/42314 ,  H04M3/533 ,  H04M2201/14 ,  H04M2201/16 ,  H04M2203/4554

Abstract: A system for scheduling and transmitting messages is disclosed. The system stores a plurality of audio files in an audio database, generates a schedule of queued messages via the plurality of audio files, transmits the queued messages based on the schedule, and reconfigures the schedule based on a user interaction delivering the queued messages in accordance with the reconfigured schedule. A scheduled plurality of messages can be transmitted in a clear and professional manner. Additionally, “ad hoc” messages can be incorporated into the schedule without significantly disrupting the other messages.

Abstract translation: 公开了一种用于调度和传送消息的系统。 该系统将多个音频文件存储在音频数据库中，经由多个音频文件产生排队消息的调度，基于该调度发送排队的消息，并且基于用户交互重新配置，该用户交互根据递送排队的消息 与重新配置的时间表。 可以以清晰和专业的方式传送预定的多个消息。 此外，“ad hoc”消息可以并入到进度表中，而不会明显地中断其他消息。

公开(公告)号：US20120057689A1

公开(公告)日：2012-03-08

申请号：US12876490

申请日：2010-09-07

Applicant: Daryl Joseph Martin

Inventor： Daryl Joseph Martin

IPC: H04M3/42

CPC classification number: H04M3/42195 ,  H04M3/48 ,  H04M2201/16 ,  H04M2242/08

Abstract: A method comprising establishing a first call between a first device having an associated first user and a second device having an associated second user. During the first call, the first device receives a second call from a third device having an associated third user. In response to receiving the second call, the first user is prompted with call-back options to respond to the second call. The call-back options can include ignore, accept, and auto-schedule a return call. In the event the auto-schedule a return call option is selected, an auto-schedule command is sent from the first device to a server. After the first call is terminated, the first user is prompted with calling options to call the third device in response to the first call terminating.

Abstract translation: 一种方法，包括在具有相关联的第一用户的第一设备和具有相关联的第二用户的第二设备之间建立第一呼叫。 在第一呼叫期间，第一设备从具有相关联的第三用户的第三设备接收第二呼叫。 响应于接收到第二呼叫，第一用户被提示具有回叫选项以响应第二呼叫。 回调选项可以包括忽略，接受和自动调度返回调用。 在选择自动调度返回呼叫选项的情况下，将自动调度命令从第一个设备发送到服务器。 第一个呼叫终止后，响应于第一个呼叫终止，第一个用户被提示与呼叫选项呼叫第三个设备。

公开(公告)号：US20110235798A1

公开(公告)日：2011-09-29

申请号：US12731994

申请日：2010-03-25

Applicant: Rouba Ibrahim ,  Patrick Tendick

Inventor： Rouba Ibrahim ,  Patrick Tendick

IPC: H04M3/00

CPC classification number: H04M3/5238 ,  H04M2201/12 ,  H04M2201/16

Abstract: A method is provided for the production produce accurate waiting time estimates based on at least one of (i) a queue arrival rate and (ii) estimated queue length. In a first embodiment of the present invention, the waiting time for a caller is determined on the basis of a queue arrival rate. In a second embodiment of the present invention, the waiting time for a caller is determined on the basis of a queue length estimate. The queue length estimate is a prediction of the size of the queue at a given time instant.

Abstract translation: 提供了一种用于生产的方法，其基于（i）队列到达速率和（ii）估计的队列长度中的至少一个来产生准确的等待时间估计。 在本发明的第一实施例中，基于队列到达速率确定呼叫者的等待时间。 在本发明的第二实施例中，基于队列长度估计来确定呼叫者的等待时间。 队列长度估计是对给定时刻队列大小的预测。

公开(公告)号：US07949713B2

公开(公告)日：2011-05-24

申请号：US10485068

申请日：2003-02-13

Applicant: Eiichi Naito ,  Jun Ozawa

Inventor： Eiichi Naito ,  Jun Ozawa

IPC: G06F15/16 ,  G09G5/00

CPC classification number: H04M3/54 ,  H04M3/42 ,  H04M3/42102 ,  H04M3/4211 ,  H04M3/42365 ,  H04M3/436 ,  H04M3/46 ,  H04M3/487 ,  H04M3/4872 ,  H04M2201/16 ,  H04M2203/2016 ,  H04M2203/2072 ,  H04M2207/18 ,  H04M2242/30 ,  H04W8/18

Abstract: In order to achieve secure provision of appropriate information according to the status of a plurality of terminal apparatuses, a status detecting section detects the status of a cellular mobile phone, and the like, and a communication destination apparatus determining section selects a terminal apparatus with which communication can be established and at which received information can be presented according to the priority for transmission of the provided information. A content DB retrieves information to be provided. A server communication section transmits retrieved provided information to the selected terminal apparatus. With such a structure, the provided information is presented at another terminal apparatus when a terminal apparatus having a high priority is impossible to establish communication or is unsuitable for presentation of the provided information. Thus, provision of information is securely achieved.

Abstract translation: 为了根据多个终端装置的状态实现适当信息的安全提供，状态检测部分检测蜂窝移动电话的状态等，并且通信目的地设备确定部分选择终端设备 可以建立通信，并且可以根据提供的信息的传输的优先级来呈现所接收的信息。 内容DB检索要提供的信息。 服务器通信部分将检索到的提供的信息发送到所选择的终端设备。 通过这样的结构，当具有高优先级的终端设备不可能建立通信或者不适合呈现所提供的信息时，在另一个终端设备处呈现提供的信息。 因此，可靠地实现信息的提供。

公开(公告)号：US20100158239A1

公开(公告)日：2010-06-24

申请号：US12339988

申请日：2008-12-19

Applicant: Nikolay Anisimov ,  Yevgeniy Petrovykh ,  Mark Scott

Inventor： Nikolay Anisimov ,  Yevgeniy Petrovykh ,  Mark Scott

IPC: H04M3/00 ,  G06N5/02 ,  G06F15/16

CPC classification number: H04M3/5191 ,  G06Q10/067 ,  H04M3/51 ,  H04M3/5175 ,  H04M3/5183 ,  H04M3/5232 ,  H04M2201/16

Abstract: In a contact center, a system for processing communication events has an interaction server for managing events waiting to be routed, a routing server for routing the events, a rules engine, and a gateway server executing rules invocation logic and interacting with the rules engine. The interaction server tracks incoming events, initiates and sends a routing request to the routing server, including a special routing object, for each event that requires conformance to business rules, the routing server, executing the routing object, sends an execution request to the gateway server, which upon receipt of the request prepares a business object model (BOM), being a set of facts upon which the rules engine executes rules appropriate to the facts, resulting in routing direction for the routing server to route the event.

Abstract translation: 在联络中心，用于处理通信事件的系统具有用于管理等待被路由的事件的交互服务器，用于路由事件的路由服务器，规则引擎和执行规则调用逻辑并与规则引擎交互的网关服务器。 交互服务器跟踪传入事件，启动并向路由服务器发送路由请求，包括特定路由对象，对于需要符合业务规则的每个事件，路由服务器执行路由对象，向网关发送执行请求 服务器，其在接收到请求时准备业务对象模型（BOM），其是规则引擎执行适合于事实的规则的一组事实，导致路由服务器路由事件的路由方向。

公开(公告)号：US20100098232A1

公开(公告)日：2010-04-22

申请号：US12647270

申请日：2009-12-24

Applicant: Lingyan Wu ,  Yuan Bao ,  Guojun Xu ,  Haoyu Wang ,  Shanyang Ke ,  Sichen Wang ,  Ruinan Sun

Inventor： Lingyan Wu ,  Yuan Bao ,  Guojun Xu ,  Haoyu Wang ,  Shanyang Ke ,  Sichen Wang ,  Ruinan Sun

IPC: H04M3/42

CPC classification number: H04M7/129 ,  H04M3/42017 ,  H04M3/42059 ,  H04M3/42102 ,  H04M2201/16

Abstract: A method, system and apparatus for implementing a Multimedia Ring Back Tone (MRBT) service are provided. The method includes: receiving a call request originated by a calling terminal; parsing a tone playing policy specifying whether to play a caller tone or a callee tone or whether to filter a tone; performing caller tone media negotiation or callee tone media negotiation, or performing no tone negotiation according to the parsing result; and playing the caller tone or the callee tone to the caller, or playing no tone. With the technical solution of the present invention, the caller tone service can be implemented in the IMS domain. Whether a caller tone or a callee tone is played to the caller is determined according to a preset policy. Furthermore, the tone filtering service is also implemented. This gives a user freedom in experiencing the MRBT service.

Abstract translation: 提供了一种用于实现多媒体回铃音（MRBT）服务的方法，系统和装置。 该方法包括：接收由主叫终端发起的呼叫请求; 解析音调播放策略，指定是播放呼叫者音调还是被呼叫者音调，还是过滤音调; 执行呼叫者音调媒体协商或被叫音调媒体协商，或根据解析结果不执行音调协商; 并向呼叫者播放呼叫者语音或被呼叫方，或者不播音。 利用本发明的技术方案，可以在IMS域中实现呼叫者语音业务。 根据预设策略确定是否向主叫方播放来电铃声或被呼叫者。 此外，还实现了音调滤波服务。 这为用户提供了体验MRBT服务的自由。

公开(公告)号：US20090232294A1

公开(公告)日：2009-09-17

申请号：US12355602

申请日：2009-01-16

Applicant: Qiaobing XIE ,  S. James P. Spottiswoode

Inventor： Qiaobing XIE ,  S. James P. Spottiswoode

IPC: H04M3/00

CPC classification number: H04M3/5232 ,  H04M3/42068 ,  H04M3/42187 ,  H04M3/5233 ,  H04M3/5235 ,  H04M2201/12 ,  H04M2201/16 ,  H04M2201/18 ,  H04M2201/36

Abstract: Methods and systems are provided for routing callers to agents in a call-center routing environment. An exemplary method includes identifying caller data for at least one caller in a queue of callers, and skipping a caller at the front of the queue of callers for another caller based on the identified caller data. The caller data may include one or both of demographic data and psychographic data. Skipping the caller may be further based on comparing caller data with agent data associated with an agent via a pattern matching algorithm such as a correlation algorithm. In one example, if the caller at the front of the queue has been skipped a predetermined number of times the caller at the front is the next routed (and cannot be skipped again).

Abstract translation: 提供了方法和系统，用于将呼叫者路由到呼叫中心路由环境中的代理。 示例性方法包括识别呼叫者队列中的至少一个呼叫者的呼叫者数据，以及基于所识别的呼叫者数据，在呼叫者队列的前面跳过另一个呼叫者的呼叫者。 呼叫者数据可以包括人口统计数据和心理数据中的一个或两个。 跳过呼叫者可以进一步基于通过诸如相关算法的模式匹配算法来比较呼叫者数据与与代理相关联的代理数据。 在一个示例中，如果已经跳过队列前面的呼叫者预定次数，则前面的呼叫者是下次路由（并且不能再跳过）。

公开(公告)号：US07577239B1

公开(公告)日：2009-08-18

申请号：US11125323

申请日：2005-05-10

Applicant: Choon B. Shim ,  Dongwook Shin

Inventor： Choon B. Shim ,  Dongwook Shin

IPC: H04M1/64

CPC classification number: H04M3/533 ,  H04M3/436 ,  H04M2201/12 ,  H04M2201/14 ,  H04M2201/16

Abstract: A system and method track short term and long term intervals to assess whether a voice message source is a likely source of voice spam. Upon detection of a spamming threshold, calls from the source are blocked until detection that a sufficient time interval has elapsed without generation of messages.

Abstract translation: 系统和方法跟踪短期和长期间隔，以评估语音消息源是否是语音垃圾邮件的可能来源。 在检测到垃圾邮件的阈值后，阻止来自源的呼叫，直到检测到已经过去了足够的时间间隔而不产生消息。

公开(公告)号：US20090190744A1

公开(公告)日：2009-07-30

申请号：US12331195

申请日：2008-12-09

Applicant: Qiaobing Xie ,  S. James P. Spottiswoode

Inventor： Qiaobing Xie ,  S. James P. Spottiswoode

IPC: H04M3/00

CPC classification number: H04M3/5232 ,  H04M3/42068 ,  H04M2201/16 ,  H04M2201/18

Abstract: Methods and systems are provided for routing callers to agents in a call-center routing environment. An exemplary method includes pooling incoming callers, and causing a caller from the pool of callers to be routed. The caller may be routed from the pool of callers to an agent, placed in another pool of callers, or placed in a queue of callers. The caller data may include demographic or psychographic data. The caller may be routed from the pool of callers based on comparing the caller data with agent data associated with an agent via a pattern matching algorithm and/or computer model for predicting a caller-agent pair outcome. Additionally, if a caller is held beyond a hold threshold (e.g., a time, “cost” function, or the like) the caller may be routed to the next available agent.

Abstract translation: 提供了方法和系统，用于将呼叫者路由到呼叫中心路由环境中的代理。 一个示例性的方法包括汇集来话呼叫者，并且使来自呼叫者池的呼叫者被路由。 呼叫者可以从呼叫者池路由到代理，放置在另一个呼叫者池中，或者被放置在呼叫者的队列中。 呼叫者数据可以包括人口统计学或心理学数据。 呼叫者可以基于通过模式匹配算法和/或计算机模型比较呼叫者数据与与代理相关联的代理数据，从呼叫者池路由，用于预测呼叫者 - 代理对结果。 此外，如果呼叫者被保持超过保持阈值（例如，时间，“成本”功能等），则呼叫者可以被路由到下一个可用代理。