公开(公告)号：US09338287B1

公开(公告)日：2016-05-10

申请号：US13647942

申请日：2012-10-09

Applicant: WhatsApp Inc.

Inventor： Richard J. Russo

IPC: H04M3/42 ,  H04M1/57

CPC classification number: H04W12/06 ,  H04M1/57 ,  H04M3/42042 ,  H04M3/42068 ,  H04M2201/39 ,  H04M2203/1008 ,  H04M2203/6045 ,  H04M2203/6072 ,  H04W4/20

Abstract: A system and method for automatically verifying a telephone number proffered by a user of an application. During registration or installation of the application, client software is installed on the user's mobile device (e.g., a smart phone, a tablet computer). One of a pool of telephone numbers for outgoing calls is selected, and a call is initiated to the proffered number by the system. The software executing on the user's device detects the incoming call, extracts caller identification data (i.e., the originating telephone number), formats a data communication (e.g., an http request) to include the data, and sends it to the system. The system receives the data communication and compares the data with the originating number. If they match, the user's telephone number is verified. The outgoing call from the system may be canceled before it rings at the device if the data communication is received in time.

Abstract translation: 一种用于自动验证由应用程序的用户提供的电话号码的系统和方法。 在注册或安装应用程序期间，客户端软件安装在用户的移动设备（例如，智能电话，平板电脑）上。 选择一个用于呼出呼叫的电话号码池之一，系统发起呼叫号码。 在用户设备上执行的软件检测来电，提取呼叫者识别数据（即始发电话号码），格式化数据通信（例如，http请求）以包括数据，并将其发送到系统。 系统接收数据通信并将数据与始发数进行比较。 如果匹配，则验证用户的电话号码。 如果在时间上接收到数据通信，则在系统振铃之前可能会取消来自系统的呼出。

公开(公告)号：US20160110348A1

公开(公告)日：2016-04-21

申请号：US14878532

申请日：2015-10-08

Applicant: Alibek Issaev

Inventor： Alibek Issaev

IPC: G06F17/28 ,  G10L15/26 ,  H04M3/53 ,  H04L29/06 ,  H04L29/08 ,  G10L13/00 ,  H04L12/58

CPC classification number: G06F17/289 ,  G10L13/00 ,  G10L15/26 ,  H04L51/04 ,  H04L51/063 ,  H04L67/10 ,  H04L67/2823 ,  H04L67/42 ,  H04M3/42382 ,  H04M2201/39 ,  H04M2201/40 ,  H04M2242/12

Abstract: A computer based system and method for translation and communication of messages includes sending a message in a source language using a transmission protocol from a first client device to a second client device. The source language message is transmitted using a transmission protocol to a translation server for translating the message from the source language to a destination language by either the first or second client device. The message, in its destination language form, is displayed and stored. The translation server is either on-line or off-line. Text-to-voice and voice-to-text converters are used for conversion of original text messages to voice, or of original voice to text, for transmission to the second client device.

Abstract translation: 用于消息的转换和通信的基于计算机的系统和方法包括使用从第一客户端设备到第二客户端设备的传输协议以源语言发送消息。 源语言消息使用传输协议传送到翻译服务器，用于通过第一或第二客户端设备将消息从源语言转换为目的地语言。 以目的地语言形式显示和存储该消息。 翻译服务器是在线还是离线。 文本到语音和语音到文本转换器用于将原始文本消息转换为语音，或将原始语音转换为文本，以传输到第二客户端设备。

公开(公告)号：US09210262B1

公开(公告)日：2015-12-08

申请号：US14192091

申请日：2014-02-27

Applicant: Noble Systems Corporation

Inventor： Karl H. Koster ,  Edward G. Hodges, Jr.

IPC: H04M1/64 ,  H04M3/493 ,  H04M3/51

CPC classification number: H04M3/4938 ,  G06F3/04817 ,  G06F3/04842 ,  G06Q10/06316 ,  G06Q40/02 ,  G10L15/08 ,  G10L15/30 ,  G10L2015/088 ,  H04M3/4936 ,  H04M3/5133 ,  H04M3/5158 ,  H04M3/5166 ,  H04M3/5175 ,  H04M3/5183 ,  H04M2201/39

Abstract: A speech analytics system (“SAS”) monitors speech from a remote party and agent to determine when text-based guidance information (“TBGI”) and a script control icon is to be provided to the agent. The agent may respond to a particular context with certain information, either by verbally informing the remote party or causing a prerecorded script to be played to the remote party. In one embodiment, the SAS monitors the agent's speech to ascertain if an expected speech response is provided by the agent within a first time period. If not, the SAS may cause another TBGI and script control icon to be presented to the agent, and again monitor the agent's speech to ascertain if an expected speech response is provided by the agent within a second time period. If the agent again fails to respond properly, then data may be written indicating a compliance failure.

Abstract translation: 语音分析系统（“SAS”）监视来自远程方和代理人的语音，以确定何时向代理提供基于文本的指导信息（“TBGI”）和脚本控制图标。 代理人可以通过口头通知对方或使预先记录的脚本被播放给远程方，以特定信息来响应特定上下文。 在一个实施例中，SAS监视代理人的语音以确定代理在第一时间段内是否提供期望的语音响应。 如果不是，则SAS可以将另一个TBGI和脚本控制图标呈现给代理，并且再次监视代理的语音以确定代理在第二时间段内是否提供期望的语音响应。 如果代理人再次无法正确响应，则可能会写入数据指示合规失败。

公开(公告)号：US09160848B2

公开(公告)日：2015-10-13

申请号：US13708515

申请日：2012-12-07

Applicant: LG ELECTRONICS INC.

Inventor： Taeho Kim ,  Hyungshin Park

IPC: H04M1/64 ,  H04M3/493

CPC classification number: H04M3/4936 ,  H04M1/64 ,  H04M3/537 ,  H04M2201/39 ,  H04M2201/40 ,  H04M2250/74

Abstract: To achieve the objects of the present invention, according to an aspect of the present invention, an electronic device is provided which includes a communication unit, an output unit, and a controller that connects a call received through the communication unit, performs an automatic conversation operation to conduct an automatic conversation with a calling party, and selectively performs one of a first operation to terminate the call and a second operation to generate recognition information on the automatic conversation and to output the recognition information based on the automatic conversation.

Abstract translation: 为了实现本发明的目的，根据本发明的一个方面，提供了一种电子设备，其包括通信单元，输出单元和连接通过通信单元接收的呼叫的控制器，执行自动会话 操作以进行与呼叫方的自动会话，并且选择性地执行终止呼叫的第一操作和用于生成关于自动会话的识别信息的第二操作中的一个，并且基于自动会话输出识别信息。

公开(公告)号：US20150110260A1

公开(公告)日：2015-04-23

申请号：US14060709

申请日：2013-10-23

Applicant: SugarCRM Inc.

Inventor： Matt Marum

IPC: H04M3/428

CPC classification number: H04M3/4285 ,  G10L13/043 ,  H04M1/645 ,  H04M3/5183 ,  H04M2201/39 ,  H04M2203/306

Abstract: Embodiments of the present invention provide a method, system and computer program product for CRM audio on hold. In an embodiment of the invention, a CRM audio on hold method includes identifying a caller associated with the telephone call received in a call processing gateway, selecting a record in a CRM application pertinent to the caller and inserting the selected record into a variable field of a template. The method also includes text-to-speech (TTS) processing the template into audio and returning the audio to the call processing gateway for playback to the caller while the caller is on hold.

Abstract translation: 本发明的实施例提供一种用于保持CRM音频的方法，系统和计算机程序产品。 在本发明的实施例中，CRM音频保持方法包括识别与在呼叫处理网关中接收的电话呼叫相关联的呼叫者，选择与呼叫者相关的CRM应用中的记录，并将所选择的记录插入到 一个模板 该方法还包括将模板处理成音频并将音频返回到呼叫处理网关的文本到语音（TTS），以在呼叫者处于保持状态时向呼叫者回放。

公开(公告)号：US08953757B2

公开(公告)日：2015-02-10

申请号：US13731699

申请日：2012-12-31

Applicant: Angel.com Incorporated

Inventor： Ahmed Tewfik Bouzid ,  David James Rennyson ,  Michael Jerry Saylor ,  Ashwini Swaroop Reddy Dulam ,  Jonathan Hotz

IPC: H04M11/00 ,  H04M3/42 ,  H04M3/493

CPC classification number: H04W4/18 ,  G06Q30/0631 ,  H04M3/42153 ,  H04M3/42178 ,  H04M3/42204 ,  H04M3/4936 ,  H04M2201/39 ,  H04M2201/40 ,  H04M2203/252 ,  H04M2203/253 ,  H04M2203/355 ,  H04M2250/74 ,  H04W4/60

Abstract: Usage data associated with a user of a telephonic device is accessed by a remote learning engine. A service or a product is identified by the remote learning engine based on the accessed usage data. A recommended voice bundle application is determined by the remote learning engine. A recommendation associated with the recommended voice bundle application is transmitted to the telephonic device. The recommendation is presented to the user through voice communications. One or more input parameters associated with the recommended voice bundle application is collected by the telephonic device. The user through voice communications has accepted the recommendation determining is determined. In response to determining that the user has accepted the recommendation, the one or more input parameters to the recommended voice bundle application are loaded by the telephonic device, and the recommended voice bundle application is executed by the telephonic device.

Abstract translation: 与电话设备的用户相关联的使用数据由远程学习引擎访问。 基于所访问的使用数据，远程学习引擎识别服务或产品。 推荐的语音包应用程序由远程学习引擎确定。 与推荐的语音包应用相关联的推荐被传送到电话设备。 该建议通过语音通信呈现给用户。 与推荐的语音包应用相关联的一个或多个输入参数由电话设备收集。 通过语音通信的用户已接受确定的推荐确定。 响应于确定用户已经接受推荐，由推荐的语音包应用的一个或多个输入参数由电话设备加载，并且推荐的语音包应用由电话设备执行。

公开(公告)号：US20150024796A1

公开(公告)日：2015-01-22

申请号：US14485433

申请日：2014-09-12

Applicant: Huawei Technologies Co., Ltd.

Inventor： Lei Wang ,  Weiguang Kong ,  Shunan Fan ,  Wenmei Gao ,  Xiaoqiang Lv

IPC: H04L29/06 ,  H04W4/18

CPC classification number: H04L65/1096 ,  G06F17/30861 ,  G10L13/00 ,  G10L13/047 ,  H04L65/4084 ,  H04L65/4092 ,  H04L65/605 ,  H04M3/00 ,  H04M3/42382 ,  H04M2201/39 ,  H04M2201/60 ,  H04W4/18

Abstract: Embodiments of the present invention disclose a method for a mobile terminal to process text, a related device, and a system. The text processing method for a mobile terminal includes: sending a request message, which carries text information and start-processing position information, to a cloud application platform, where the text information includes at least one of or any combination of text to be processed, an obtaining address of the text to be processed, and an identifier of the text to be processed; and when or after receiving a response message, which is returned by the cloud application platform, of the request message, receiving and playing an audio stream from the cloud application platform. The technical solutions provided in the present invention can satisfy a requirement of a user for “listening to” text on a mobile terminal.

Abstract translation: 本发明的实施例公开了一种用于移动终端处理文本，相关设备和系统的方法。 用于移动终端的文本处理方法包括：向云应用平台发送携带文本信息和开始处理位置信息的请求消息，其中文本信息包括要处理的文本中的至少一个或任何组合， 要处理的文本的获取地址以及要处理的文本的标识符; 以及当从云应用平台接收到响应消息的时候或之后，接收和播放来自云应用平台的音频流的请求消息。 本发明提供的技术方案可以满足用户在移动终端上“收听”文本的要求。

公开(公告)号：US08831208B2

公开(公告)日：2014-09-09

申请号：US13242695

申请日：2011-09-23

Applicant: David Suendermann ,  Jackson Liscombe ,  Jonathan Bloom ,  Grace Li ,  Roberto Pieraccini

Inventor： David Suendermann ,  Jackson Liscombe ,  Jonathan Bloom ,  Grace Li ,  Roberto Pieraccini

IPC: H04M3/00

CPC classification number: H04M3/4936 ,  H04M3/5166 ,  H04M2201/39 ,  H04M2201/40 ,  H04M2203/355

Abstract: A dialog manager for a spoken dialog system. A decision module selects a path from a plurality of alternative paths for a given call, wherein each path implements one of a plurality of strategies for a call flow. A weighting module weights the path selection decision and is connected to a probability estimator for estimating the probability value that a given one of the plurality of paths is the best-performing path.

Abstract translation: 一个口语对话系统的对话管理器。 决策模块从给定呼叫的多个替代路径中选择路径，其中每个路径实现呼叫流的多个策略之一。 加权模块对路径选择决定进行加权，并且连接到概率估计器，用于估计多个路径中的给定一个路径是最佳执行路径的概率值。

公开(公告)号：US20140133482A1

公开(公告)日：2014-05-15

申请号：US14158281

申请日：2014-01-17

Applicant: Twilio, Inc.

Inventor： Jeffrey G. Lawson ,  John Wolthuis ,  Evan Cooke

IPC: H04L29/12

CPC classification number: H04M7/0033 ,  G06F9/505 ,  G06F9/5077 ,  G06F9/5083 ,  H04L47/125 ,  H04L61/2564 ,  H04L65/1016 ,  H04L67/10 ,  H04L67/1008 ,  H04M1/2473 ,  H04M3/36 ,  H04M3/367 ,  H04M3/42323 ,  H04M3/51 ,  H04M3/5158 ,  H04M3/523 ,  H04M3/5235 ,  H04M7/006 ,  H04M15/34 ,  H04M2201/39 ,  H04M2201/40 ,  Y02D10/22 ,  Y02D10/36

Abstract: A method and system for operating a multitenancy telephony system including a call queue that stores call requests received from a plurality of users; an expandable and contractible telephony resource cluster that establishes call sessions for call requests; a analysis system that calculates capacity requirements of the system; a resource allocator that manages the scaling and operation of the telephony resource cluster; and a plurality of telephony network channels that are used as telephony communication channels for call sessions.

Abstract translation: 一种用于操作多租话电话系统的方法和系统，包括存储从多个用户接收的呼叫请求的呼叫队列; 可扩展和可收缩的电话资源集群，其建立呼叫请求的呼叫会话; 计算系统容量要求的分析系统; 管理电话资源集群的扩展和操作的资源分配器; 以及用作呼叫会话的电话通信信道的多个电话网络信道。

公开(公告)号：US20140108010A1

公开(公告)日：2014-04-17

申请号：US13650034

申请日：2012-10-11

Applicant: INTERMEC IP CORP.

Inventor： Paul Maltseff ,  Roger Byford ,  Jim Logan

IPC: G10L15/04 ,  G10L15/26 ,  G06K9/34

CPC classification number: G06F3/167 ,  G09B5/06 ,  G09B5/062 ,  G10L13/00 ,  G10L2015/223 ,  H04M3/4936 ,  H04M2201/39

Abstract: A voice-enabled document system facilitates execution of service delivery operations by eliminating the need for manual or visual interaction during information retrieval by an operator. Access to voice-enabled documents can facilitate operations for mobile vendors, on-site or field-service repairs, medical service providers, food service providers, and the like. Service providers can access the voice-enabled documents by using a client device to retrieve the document, display it on a screen, and, via voice commands initiate playback of selected audio files containing information derived from text data objects selected from the document. Data structures that are components of a voice-enabled document include audio playback files and a logical association that links the audio playback files to user-selectable fields, and to a set of voice commands.

Abstract translation: 支持语音的文档系统通过在操作者的信息检索期间消除对手动或视觉交互的需要来促进服务传送操作的执行。 访问支持语音的文档可以促进移动供应商，现场维修，现场服务维修，医疗服务提供商，食品服务提供商等的操作。 服务提供商可以通过使用客户端设备来检索文档，将其显示在屏幕上，并且通过语音命令启动包含从文档中选择的文本数据对象导出的信息的所选音频文件的播放。 作为支持语音的文档的组件的数据结构包括音频回放文件和将音频回放文件链接到用户可选择的字段以及一组语音命令的逻辑关联。