公开(公告)号：US09444934B2

公开(公告)日：2016-09-13

申请号：US14505111

申请日：2014-10-02

Applicant: Nedelco, Inc.

Inventor： Phillip C. Nelson ,  John Nelson ,  Gerald D. Warren

IPC: H04M3/493 ,  G09B21/00 ,  G10L15/26 ,  H04M3/42 ,  G10L15/22 ,  G10L17/00

CPC classification number: H04M3/4936 ,  G09B21/009 ,  G10L15/26 ,  G10L17/00 ,  G10L2015/227 ,  H04M3/42391 ,  H04M3/5183 ,  H04M2201/405 ,  H04M2201/41

Abstract: An illustrative method includes receiving, at a processor of a computing device, an audio voice signal of a first call participant during a first call, where the first call is a communication across a communication network. The method further includes determining an identity of the first call participant and determining a speech to text profile associated with the identity of the first call participant, where the speech to text profile includes at least one rule for transcribing a word in the audio voice signal into text. The method further includes generating a text output, where the text output is a transcribed version of a plurality of words identified in the audio voice signal of the first call participant. At least one of the plurality of words identified is identified using the at least one rule.

Abstract translation: 一种说明性方法包括在第一呼叫期间在计算设备的处理器处接收第一呼叫参与者的音频语音信号，其中第一呼叫是通过通信网络的通信。 该方法还包括确定第一呼叫参与者的身份，并确定与第一呼叫参与者的身份相关联的文本简档的语音，其中语音到文本简档包括用于将音频语音信号中的单词转录成至少一个规则 文本。 该方法还包括生成文本输出，其中文本输出是在第一呼叫参与者的音频语音信号中识别的多个单词的转录版本。 使用至少一个规则识别所识别的多个单词中的至少一个。

公开(公告)号：US09396182B2

公开(公告)日：2016-07-19

申请号：US14677666

申请日：2015-04-02

Applicant: ZipDX LLC

Inventor： David Frankel ,  Barry Slaughter Olsen

IPC: G06F17/20 ,  G06F17/28 ,  H04M3/56 ,  G10L15/00

CPC classification number: G06F17/28 ,  G10L15/005 ,  H04M3/568 ,  H04M2201/41 ,  H04M2242/12 ,  H04M2250/58

Abstract: The present invention relates to a new method and system for use of a multi-protocol conference bridge, and more specifically a new multi-language conference bridge system and method of use where different cues, such as an attenuated voice of an original non-interpreted speaker, is used to improve the flow of information over the system.

公开(公告)号：US09386146B2

公开(公告)日：2016-07-05

申请号：US14590159

申请日：2015-01-06

Applicant: Voice Analytics Technologies, LLC

Inventor： Jay Gainsboro ,  Lee Weinstein

IPC: H04M1/64 ,  H04M3/22 ,  H04M3/38 ,  G10L15/26 ,  H04M3/42 ,  H04M3/493 ,  G10L15/22 ,  H04M1/27 ,  G10L15/08 ,  H04M1/00

CPC classification number: H04M3/2281 ,  G10L15/08 ,  G10L15/22 ,  G10L15/26 ,  H04M1/271 ,  H04M3/2218 ,  H04M3/38 ,  H04M3/42221 ,  H04M3/493 ,  H04M3/4936 ,  H04M2201/40 ,  H04M2201/41

Abstract: In one aspect, the present invention facilitates the investigation of networks of criminals, by gathering associations between phone numbers, the names of persons reached at those phone numbers, and voice print data. In another aspect the invention automatically detects phone calls from a prison where the voiceprint of the person called matches the voiceprint of a past inmate. In another aspect the invention detects identity scams in prisons, by monitoring for known voice characteristics of likely imposters on phone calls made by prisoners. In another aspect, the invention automatically does speech-to-text conversion of phone numbers spoken within a predetermined time of detecting data indicative of a three-way call event while monitoring a phone call from a prison inmate. In another aspect, the invention automatically thwarts attempts of prison inmates to use re-dialing services. In another aspect, the invention automatically tags audio data retrieved from a database, by steganographically encoding into the audio data the identity of the official retrieving the audio data.

Abstract translation: 一方面，本发明有助于通过收集电话号码之间的联系，以那些电话号码达到的人的姓名和语音打印数据来调查犯罪分子的网络。 在另一方面，本发明自动检测来自监狱的电话呼叫，其中所呼叫的人的声纹符合过去囚犯的声纹。 在另一方面，本发明通过监视由囚犯打电话的可能的骗子的已知声音特征来检测监狱中的身份诈骗。 在另一方面，本发明在监视来自监狱囚犯的电话呼叫的同时，在检测指示三方通话事件的数据的预定时间内自动进行电话号码的语音到文本转换。 另一方面，本发明自动阻止监狱囚犯尝试使用再拨号服务。 在另一方面，本发明通过对从音频数据进行隐写编码的音频数据自动地标记从数据库检索的音频数据。

公开(公告)号：US09374463B2

公开(公告)日：2016-06-21

申请号：US14558066

申请日：2014-12-02

Applicant: AT&T Intellectual Property II, L.P.

Inventor： Gustavo De Los Reyes ,  Sanjay Macwan

IPC: G10L17/02 ,  H04M3/493 ,  G10L17/00 ,  H04M3/22 ,  H04M3/42

CPC classification number: H04M3/2281 ,  G10L17/00 ,  G10L17/005 ,  G10L17/02 ,  G10L17/06 ,  H04M3/2218 ,  H04M3/42221 ,  H04M3/4936 ,  H04M2201/41

Abstract: Disclosed are systems, methods, and computer readable media for tracking a person of interest. The method embodiment comprises identifying a person of interest, capturing a voiceprint of the person of interest, comparing a received voiceprint of a caller with the voiceprint of the person of interest, and tracking the caller if the voiceprint of the caller is a substantial match to the voiceprint of the person of interest.

公开(公告)号：US09300790B2

公开(公告)日：2016-03-29

申请号：US11475541

申请日：2006-06-26

Applicant: Jay Loring Gainsboro ,  Lee Davis Weinstein

Inventor： Jay Loring Gainsboro ,  Lee Davis Weinstein

IPC: H04M1/64 ,  H04M3/22 ,  G10L17/00 ,  H04M1/56

CPC classification number: G10L25/63 ,  G10L15/1807 ,  G10L17/00 ,  G10L21/12 ,  H04M3/2281 ,  H04M2201/41

Abstract: A multi-party conversation analyzer and logger uses a variety of techniques including spectrographic voice analysis, absolute loudness measurements, directional microphones, and telephonic directional separation to determine the number of parties who take part in a conversation, and segment the conversation by speaking party. In one aspect, the invention monitors telephone conversations in real time to detect conditions of interest (for instance, calls to non-allowed parties or calls of a prohibited nature from prison inmates). In another aspect, automated prosody measurement algorithms are used in conjunction with speaker segmentation to extract emotional content of the speech of participants within a particular conversation, and speaker interactions and emotions are displayed in graphical form. A conversation database is generated which contains conversation recordings, and derived data such as transcription text, derived emotions, alert conditions, and correctness probabilities associated with derived data. Investigative tools allow flexible queries of the conversation database.

Abstract translation: 多方会话分析器和记录器使用各种技术，包括光谱语音分析，绝对响度测量，定向麦克风和电话方向分离，以确定参与对话的各方数量，并通过会话分割对话。 一方面，本发明实时监控电话对话以检测感兴趣的情况（例如，对不允许的当事人的呼叫或被监禁的囚犯的被禁止的呼叫）。 在另一方面，自动化韵律测量算法与说话者分割结合使用以提取特定对话内的参与者的言语的情感内容，并且以图形形式显示说话人的交互和情绪。 生成会话数据库，其中包含会话记录，以及衍生数据，如转录文本，派生情绪，警报条件以及与派生数据相关联的正确性概率。 调查工具允许会话数据库的灵活查询。

公开(公告)号：US09240013B2

公开(公告)日：2016-01-19

申请号：US14733765

申请日：2015-06-08

Applicant: III HOLDINGS 1, LLC

Inventor： Chin H. Khor ,  Marcel Leyva ,  Vernon Marshall

IPC: H04M1/64 ,  G06Q30/00 ,  G10L25/48

CPC classification number: H04M3/5175 ,  G06Q30/016 ,  G06Q30/02 ,  G10L17/00 ,  G10L17/02 ,  G10L17/26 ,  G10L25/48 ,  G10L25/63 ,  H04M3/2281 ,  H04M3/51 ,  H04M2201/18 ,  H04M2201/40 ,  H04M2201/41 ,  H04M2203/301 ,  H04M2203/401

Abstract: One-to-many comparisons of callers' words and/or voice prints with known words and/or voice prints to identify any substantial matches between them. When a customer communicates with a particular entity, such as a customer service center, the system makes a recording of the real-time call including both the customer's and agent's voices. The system segments the recording to extract different words, such as words of anger. The system may also segment at least a portion of the customer's voice to create a tone profile, and it formats the segmented words and tone profiles for network transmission to a server. The server compares the customer's words and/or tone profiles with multiple known words and/or tone profiles stored on a database to determine any substantial matches. The identification of any matches may be used for a variety of purposes, such as providing representative feedback or customer follow-up.

公开(公告)号：US20150334112A1

公开(公告)日：2015-11-19

申请号：US14805334

申请日：2015-07-21

Applicant: INTERACTIONS LLC

Inventor： Brian M. Novack ,  Daniel Larry Madsen ,  Timothy R. Thompson

IPC: H04L29/06 ,  G06Q20/40 ,  H04M7/00

CPC classification number: H04L63/0861 ,  G06F21/32 ,  G06Q20/40145 ,  H04M3/38 ,  H04M7/006 ,  H04M7/0078 ,  H04M2201/41 ,  H04M2203/6045 ,  H04W12/02 ,  H04W12/06 ,  H04W12/08

Abstract: A request from a party is received by a receiver from a remote system. The request from the party is received when the party attempts to obtain a service using the remote system. A selective determination is made to request, over a network, authentication of the party by a remote biometric system. A request is sent to the remote system for the party to provide a biometric sample responsive to determining to request authentication of the party. The service is provided contingent upon authentication of the party by the remote biometric system.

Abstract translation: 来自远程系统的接收者接收到来自一方的请求。 当方尝试使用远程系统获取服务时，收到该方的请求。 选择性地确定通过远程生物测定系统通过网络请求该方的认证。 向远程系统发送请求，以便该方响应于确定请求对方的认证来提供生物特征样本。 该服务是根据远程生物识别系统对该方的认证而提供的。

公开(公告)号：US20150288810A1

公开(公告)日：2015-10-08

申请号：US14743041

申请日：2015-06-18

Applicant: GLOBAL TEL*LINK CORP.

Inventor： Stephen Lee HODGE

IPC: H04M3/22 ,  H04M3/38 ,  H04M1/673 ,  H04M1/67

CPC classification number: H04M3/382 ,  G10L15/08 ,  G10L15/083 ,  G10L2015/088 ,  H04L12/28 ,  H04L63/083 ,  H04L63/0861 ,  H04L63/126 ,  H04M1/67 ,  H04M1/673 ,  H04M1/677 ,  H04M3/2218 ,  H04M3/2281 ,  H04M3/38 ,  H04M3/385 ,  H04M3/4211 ,  H04M3/42221 ,  H04M7/1295 ,  H04M17/305 ,  H04M2201/40 ,  H04M2201/41 ,  H04M2203/6054 ,  H04M2242/12 ,  H04W12/06 ,  H04W12/08 ,  H04W12/10 ,  H04W28/18

Abstract: A secure telephone call management system is provided for authenticating users of a telephone system in an institutional facility. Authentication of the users of the telephone call management system is accomplished by using a personal identification number, biometric means, and/or radio frequency means. The secure telephone call management system includes accounting software capable of limiting access to the system based on funds in a user's account, and includes management software capable of implementing widespread or local changes to the system. The system monitors a conversation in the telephone call to detect a presence of a first characteristic in audio of the conversation, and terminates the telephone call if the first characteristic does not match a second characteristic of biometric information of a user or a called party.

Abstract translation: 提供安全电话呼叫管理系统，用于在机构设施中验证电话系统的用户。 电话呼叫管理系统的用户的认证是通过使用个人识别号码，生物测定装置和/或射频装置来实现的。 安全电话呼叫管理系统包括能够基于用户帐户中的资金限制对系统的访问的会计软件，并且包括能够对系统进行广泛或本地改变的管理软件。 系统监视电话呼叫中的对话以检测会话音频中的第一特征的存在，如果第一特征与用户或被叫方的生物特征信息的第二特征不匹配，则终止电话呼叫。

公开(公告)号：US20150271321A1

公开(公告)日：2015-09-24

申请号：US14590159

申请日：2015-01-06

Applicant: Jay Gainsboro ,  Lee Weinstein

Inventor： Jay Gainsboro ,  Lee Weinstein

IPC: H04M3/22

CPC classification number: H04M3/2281 ,  G10L15/08 ,  G10L15/22 ,  G10L15/26 ,  H04M1/271 ,  H04M3/2218 ,  H04M3/38 ,  H04M3/42221 ,  H04M3/493 ,  H04M3/4936 ,  H04M2201/40 ,  H04M2201/41

Abstract: In one aspect, the present invention facilitates the investigation of networks of criminals, by gathering associations between phone numbers, the names of persons reached at those phone numbers, and voice print data. In another aspect the invention automatically detects phone calls from a prison where the voiceprint of the person called matches the voiceprint of a past inmate. In another aspect the invention detects identity scams in prisons, by monitoring for known voice characteristics of likely imposters on phone calls made by prisoners. In another aspect, the invention automatically does speech-to-text conversion of phone numbers spoken within a predetermined time of detecting data indicative of a three-way call event while monitoring a phone call from a prison inmate. In another aspect, the invention automatically thwarts attempts of prison inmates to use re-dialing services. In another aspect, the invention automatically tags audio data retrieved from a database, by steganographically encoding into the audio data the identity of the official retrieving the audio data.

公开(公告)号：US09088647B2

公开(公告)日：2015-07-21

申请号：US14508287

申请日：2014-10-07

Applicant: Samsung Electronics Co., Ltd.

Inventor： Harshit Mathur ,  Mayank Kumar Gururani

IPC: H04M1/64 ,  H04M3/42 ,  H04M3/493

CPC classification number: H04M3/42042 ,  H04M1/271 ,  H04M3/4931 ,  H04M3/4936 ,  H04M2201/41

Abstract: A method and a system for updating contact information in an electronic device include capturing a voice of a caller to generate a voice signature. The method includes determining presence of the voice signature in the electronic device. The method includes updating contact information of the caller based on the voice signature.

Abstract translation: 一种用于更新电子设备中的联系人信息的方法和系统包括捕获呼叫者的语音以产生语音签名。 该方法包括确定电子设备中语音签名的存在。 该方法包括基于语音签名来更新呼叫者的联系人信息。