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    MULTI-PARTY CONVERSATION ANALYZER & LOGGER
    301.
    发明申请
    MULTI-PARTY CONVERSATION ANALYZER & LOGGER 审中-公开
    多方对话分析与记录

    公开(公告)号：US20150201069A1

    公开(公告)日：2015-07-16

    申请号：US14590219

    申请日：2015-01-06

    Applicant: Lee Weinstein

    Inventor： Lee Weinstein

    IPC: H04M3/22

    CPC classification number: H04M3/2281 ,  G10L15/08 ,  G10L15/22 ,  G10L15/26 ,  H04M1/271 ,  H04M3/2218 ,  H04M3/38 ,  H04M3/42221 ,  H04M3/493 ,  H04M3/4936 ,  H04M2201/40 ,  H04M2201/41

    Abstract: In one aspect, the present invention facilitates the investigation of networks of criminals, by gathering associations between phone numbers, the names of persons reached at those phone numbers, and voice print data. In another aspect the invention automatically detects phone calls from a prison where the voiceprint of the person called matches the voiceprint of a past inmate. In another aspect the invention detects identity scams in prisons, by monitoring for known voice characteristics of likely imposters on phone calls made by prisoners. In another aspect, the invention automatically does speech-to-text conversion of phone numbers spoken within a predetermined time of detecting data indicative of a three-way call event while monitoring a phone call from a prison inmate. In another aspect, the invention automatically thwarts attempts of prison inmates to use re-dialing services. In another aspect, the invention automatically tags audio data retrieved from a database, by steganographically encoding into the audio data the identity of the official retrieving the audio data.

    Abstract translation: 一方面，本发明有助于通过收集电话号码之间的联系，以那些电话号码达到的人的姓名和语音打印数据来调查犯罪分子的网络。 在另一方面，本发明自动检测来自监狱的电话呼叫，其中所呼叫的人的声纹符合过去囚犯的声纹。 在另一方面，本发明通过监视由囚犯打电话的可能的骗子的已知声音特征来检测监狱中的身份诈骗。 在另一方面，本发明在监视来自监狱囚犯的电话呼叫的同时，在检测指示三方通话事件的数据的预定时间内自动进行电话号码的语音到文本转换。 另一方面，本发明自动阻止监狱囚犯尝试使用再拨号服务。 在另一方面，本发明通过对从音频数据进行隐写编码的音频数据自动地标记从数据库检索的音频数据。

    Unknown speaker identification system
    302.
    发明授权
    Unknown speaker identification system 有权
    未知扬声器识别系统

    公开(公告)号：US09083808B2

    公开(公告)日：2015-07-14

    申请号：US14258162

    申请日：2014-04-22

    Applicant: GE Aviation Systems Limited

    Inventor： Jonathon David Penberthy ,  Lucas William Partridge

    IPC: H04B10/00 ,  H04M3/56 ,  G10L17/00

    CPC classification number: H04M3/568 ,  G10L17/005 ,  H04M3/56 ,  H04M2201/41

    Abstract: An apparatus for use in a verbal communication between a speaker and at least one listener, where the speaker and the at least one listener are spatially separate from each other, the apparatus provides the listener with a sensory output associated with the identity of the speaker, the apparatus including an identification device including a vibration sensor for detecting vibrations associated with speech of the speaker, is configured to store identification data representative of the identity of the speaker or the identification device, is associable with the identity of the speaker, and, in response to detecting vibrations, transmits an identification signal comprising or generated from the stored identification data, and a display device operable to receive the identification signal and to generate from the received identification signal a sensory output indicating the identity of either or both of the speaker and the identification device.

    Abstract translation: 一种用于扬声器和至少一个收听者之间的语音通信的装置，其中扬声器和至少一个收听者在空间上彼此分离，该设备向收听者提供与扬声器的身份相关联的感觉输出， 所述装置包括识别装置，其包括用于检测与扬声器的语音相关的振动的振动传感器，被配置为存储表示扬声器或识别装置的身份的识别数据，其与扬声器的身份相关联，并且在 响应于检测振动，发送包括或从存储的标识数据生成的识别信号，以及显示装置，其可操作以接收标识信号，并从接收到的标识信号生成表示扬声器和/ 识别装置。

    Evaluation of voice communications
    303.
    发明授权
    Evaluation of voice communications 有权
    语音通信评估

    公开(公告)号：US09053707B2

    公开(公告)日：2015-06-09

    申请号：US13085162

    申请日：2011-04-12

    Applicant: Chin H. Khor ,  Marcel Leyva ,  Vernon Marshall

    Inventor： Chin H. Khor ,  Marcel Leyva ,  Vernon Marshall

    IPC: H04M1/64 ,  G10L17/26 ,  G06Q30/02 ,  G10L17/00 ,  H04M3/22 ,  H04M3/51

    CPC classification number: H04M3/5175 ,  G06Q30/016 ,  G06Q30/02 ,  G10L17/00 ,  G10L17/02 ,  G10L17/26 ,  G10L25/48 ,  G10L25/63 ,  H04M3/2281 ,  H04M3/51 ,  H04M2201/18 ,  H04M2201/40 ,  H04M2201/41 ,  H04M2203/301 ,  H04M2203/401

    Abstract: One-to-many comparisons of callers' words and/or voice prints with known words and/or voice prints to identify any substantial matches between them. When a customer communicates with a particular entity, such as a customer service center, the system makes a recording of the real-time call including both the customer's and agent's voices. The system segments the recording to extract different words, such as words of anger. The system may also segment at least a portion of the customer's voice to create a tone profile, and it formats the segmented words and tone profiles for network transmission to a server. The server compares the customer's words and/or tone profiles with multiple known words and/or tone profiles stored on a database to determine any substantial matches. The identification of any matches may be used for a variety of purposes, such as providing representative feedback or customer follow-up.

    Abstract translation: 一对多呼叫者的单词和/或语音打印与已知的单词和/或语音打印进行比较，以识别它们之间的任何实质的匹配。 当客户与特定实体（例如客户服务中心）通信时，系统记录实时呼叫，包括客户和代理人的声音。 系统分割录音以提取不同的单词，如愤怒的话。 该系统还可以划分客户语音的至少一部分以创建音调简档，并且将用于网络传输的分段单词和音调配置文件格式化成服务器。 服务器将客户的单词和/或音调配置文件与存储在数据库上的多个已知单词和/或音调配置文件进行比较，以确定任何实质的匹配。 任何比赛的识别可以用于各种目的，例如提供代表性反馈或客户跟进。

    Caller authentication system
    305.
    发明授权
    Caller authentication system 有权
    来电认证系统

    公开(公告)号：US09036793B2

    公开(公告)日：2015-05-19

    申请号：US14336855

    申请日：2014-07-21

    Applicant: AT&T Intellectual Property I, L.P.

    Inventor： David L. Dunmire ,  Jeff P. Clark ,  Brian M. Novack

    IPC: H04M1/64 ,  H04M3/42 ,  G10L17/02 ,  H04L29/06

    CPC classification number: H04M3/42059 ,  G10L17/02 ,  H04L63/0861 ,  H04M2201/405 ,  H04M2201/41 ,  H04M2203/60

    Abstract: A disclosed method of authenticating a telephone caller includes receiving an authentication request for the telephone caller that includes a voice recording of the caller and household information indicative of a household, creating a first voice pattern based on the voice recording of the caller, retrieving a second voice pattern using at least some of the household information, comparing the two voice patterns, and transmitting information indicative of the results of the comparison. The transmitted information may include information that the telephone caller is authenticated, is not authenticated, or that the comparison results were inconclusive. The method may include monitoring telephone calls with the household, and if it is determined that a voice on at least some of the telephone calls is associated with the household, creating the second voice pattern based on the voice, and associating the second voice pattern to the household. The method may further include disassociating the second voice pattern from the household if it is determined that a change of household has occurred.

    Abstract translation: 公开的认证电话呼叫者的方法包括：接收对包括呼叫者的语音记录和指示家庭的家庭信息的电话呼叫者的认证请求，基于呼叫者的语音记录创建第一语音模式，检索第二个 使用至少一些家庭信息的语音模式，比较两种语音模式，以及发送指示比较结果的信息。 所发送的信息可以包括电话呼叫者被认证，未认证的信息，或者比较结果不确定。 该方法可以包括监视与家庭的电话呼叫，并且如果确定至少一些电话呼叫中的语音与家庭相关联，则基于语音创建第二语音模式，并将第二语音模式与 家庭。 如果确定已经发生家庭变更，该方法还可以包括将第二语音模式与家庭分离。

    Systems and methods for detecting a call anomaly using biometric identification
    306.
    发明授权
    Systems and methods for detecting a call anomaly using biometric identification 有权
    使用生物特征识别来检测呼叫异常的系统和方法

    公开(公告)号：US09020114B2

    公开(公告)日：2015-04-28

    申请号：US11603960

    申请日：2006-11-22

    Applicant: John S. Hogg, Jr.

    Inventor： John S. Hogg, Jr.

    IPC: H04M3/00 ,  H04M3/22 ,  H04M3/38 ,  H04M1/68 ,  H04M3/58

    CPC classification number: H04M3/2281 ,  H04M1/68 ,  H04M3/2218 ,  H04M3/38 ,  H04M3/42221 ,  H04M3/42348 ,  H04M3/42357 ,  H04M3/58 ,  H04M2201/41 ,  H04M2203/6054

    Abstract: Embodiments of the present invention are directed generally to use of biometric identification during a call for detecting an anomaly occurring in the call, such as a change in the parties participating on the call. Communication between parties of a call is monitored and biometric identification is performed using the communication. According to one exemplary embodiment, biometric prints, such as voice prints, face prints, etc., are obtained for parties that are authorized to participate on a call. The call is then monitored and biometric data (e.g., audio, video, etc.) captured from communication during the call is compared with the biometric prints of the authorized parties to detect changes in the parties participating on the call, such as a new, unauthorized party joining the call. Thus, a call processing system can detect anomalies occurring during monitored calls, such as three-way calling, a handoff of a call, etc.

    Abstract translation: 本发明的实施例一般涉及在呼叫期间使用生物特征识别来检测呼叫中发生的异常，例如参与呼叫的各方的变化。 监视呼叫各方之间的通信，并使用通信进行生物特征识别。 根据一个示例性实施例，获得了被授权参与呼叫的各方的生物特征打印，例如语音打印，面部打印等。 然后监听呼叫，并将在呼叫期间从通信捕获的生物特征数据（例如，音频，视频等）与授权方的生物特征照片进行比较，以检测参与呼叫的各方的变化，诸如新的， 未经授权的方加入电话。 因此，呼叫处理系统可以检测监视呼叫期间发生的异常，例如三方通话，呼叫切换等。

    TRANSPARENT VOICE REGISTRATION AND VERIFICATION METHOD AND SYSTEM
    307.
    发明申请
    TRANSPARENT VOICE REGISTRATION AND VERIFICATION METHOD AND SYSTEM 有权
    透明语音注册和验证方法与系统

    公开(公告)号：US20150055764A1

    公开(公告)日：2015-02-26

    申请号：US14526933

    申请日：2014-10-29

    Applicant: AT&T INTELLECTUAL PROPERTY I, L.P.

    Inventor： Mazin GILBERT

    IPC: H04M3/493 ,  G10L17/14

    CPC classification number: H04M3/4936 ,  G10L17/04 ,  G10L17/14 ,  H04M3/385 ,  H04M3/42221 ,  H04M3/51 ,  H04M2201/36 ,  H04M2201/41 ,  H04M2203/6045

    Abstract: A method includes receiving a communication from a party at a voice response system and capturing speech spoken by the party during the communication. Then a processor creates a voice model of the party, the voice model being created by processing the speech, without notifying the party. The voice model is then stored to provide voice verification during a subsequent communication.

    Abstract translation: 一种方法包括从语音响应系统中的一方接收通信，并且在通信期间捕获由该方通话的语音。 然后，处理器创建该方的语音模型，该语音模型是通过处理该语音而创建的，而不通知该方。 然后存储语音模型以在随后的通信期间提供语音验证。

    CALLER IDENTIFICATION FOR MISSED CALLS
    310.
    发明申请
    CALLER IDENTIFICATION FOR MISSED CALLS 有权
    错误呼叫的呼叫者识别

    公开(公告)号：US20140349620A1

    公开(公告)日：2014-11-27

    申请号：US14455490

    申请日：2014-08-08

    Applicant: Motorola Mobility LLC

    Inventor： Mark R. Lemke ,  Ramy S. Ayoub

    IPC: H04M3/42 ,  H04M3/537

    CPC classification number: H04M3/42059 ,  H04M3/42195 ,  H04M3/436 ,  H04M3/53 ,  H04M3/537 ,  H04M2201/41

    Abstract: Methods and devices are provided for identifying a caller after receiving a missed call from a calling device that is not associated with the caller. An exemplary method involves obtaining an audio message from the caller, recognizing the caller as being a first contact of the called individual by matching an audio sample associated with the first contact to at least a portion of the audio message, and graphically indicating an association between the first contact and the missed call after recognizing the first contact as the caller.

    Abstract translation: 提供方法和设备用于在从呼叫设备接收到未与呼叫者相关联的未接来电之后识别呼叫者。 一种示例性方法包括从呼叫者获得音频消息，通过将与第一联系人相关联的音频样本与音频消息的至少一部分相匹配来识别呼叫者为被叫人的第一联系人，并以图形方式指示 识别第一个联系人作为来电者后的第一个联系人和未接来电。

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