公开(公告)号：WO2007098282A2

公开(公告)日：2007-08-30

申请号：PCT/US2007/005075

申请日：2007-02-27

Applicant: LEHMAN BROTHERS INC. ,  WU, Benjamin ,  O'CONNOR, Bridget, Elizabeth ,  GOPALKRISHNAN, Hari

Inventor： WU, Benjamin ,  O'CONNOR, Bridget, Elizabeth ,  GOPALKRISHNAN, Hari

IPC: G06F15/16

CPC classification number: H04L67/306 ,  H04L51/04 ,  H04L51/36 ,  H04L65/105 ,  H04L65/1069 ,  H04L67/28 ,  H04L67/2838 ,  H04M1/2473 ,  H04M1/27455 ,  H04M7/0045 ,  H04M2201/42

Abstract: A system includes a client device and a server including a communication module configured to be accessed by the client device through which a user of the client device connects to another user via one of a plurality of communication services connected to the server, wherein one of the plurality of communication services is telephony.

Abstract translation: 一种系统包括客户端设备和服务器，其包括被配置为由客户端设备访问的通信模块，通过该客户端设备，客户端设备的用户经由连接到服务器的多个通信服务中的一个连接到另一个用户，其中， 多个通信服务是电话。

公开(公告)号：WO2007060227A2

公开(公告)日：2007-05-31

申请号：PCT/EP2006/068913

申请日：2006-11-24

Applicant: Data Connection Limited ,  POLLITT, Alex

Inventor： POLLITT, Alex

IPC: H04M3/42 ,  H04M7/00

CPC classification number: H04M7/006 ,  H04L65/1006 ,  H04M1/2535 ,  H04M1/642 ,  H04M3/42017 ,  H04M3/42042 ,  H04M3/42059 ,  H04M3/4211 ,  H04M3/42348 ,  H04M3/42365 ,  H04M3/42374 ,  H04M3/4285 ,  H04M3/436 ,  H04M3/487 ,  H04M7/0024 ,  H04M7/129 ,  H04M2201/26 ,  H04M2201/42 ,  H04M2203/2011 ,  H04M2203/2072 ,  H04M2203/352 ,  H04M2203/353 ,  H04M2242/15

Abstract: This invention provides methods and apparatus for providing customised prior-to-answer and in-call media playback telephony services. The services allow for playback of customised media content to calling parties in the form of customised ringback tones, engaged tones, call holding, call transfer tones and other content such as pre-recorded announcements. The media content for playback is stored in equipment associated with subscribers and playback of the media content is originated from the subscriber equipment. The invention allows subscribers to give their telephony services a personal touch as they can choose different items of media content for playback to different calling parties. As the media content is stored on subscriber equipment local to subscribers, no additional network resources such as data storage and data processing facilities are required.

Abstract translation: 本发明提供了用于提供定制的先前回答和在呼叫媒体重放电话服务的方法和装置。 这些服务允许以定制的回铃音，被接听的音调，呼叫保持，呼叫转移音调和诸如预先记录的公告的其他内容的形式向主叫方回放定制的媒体内容。 用于回放的媒体内容被存储在与用户相关联的设备中，并且媒体内容的播放源自订户设备。 本发明允许用户向他们的电话服务提供个人触摸，因为他们可以选择不同的媒体内容项目来播放给不同的呼叫方。 由于媒体内容存储在用户本地的用户设备上，不需要额外的网络资源，如数据存储和数据处理设备。

公开(公告)号：WO2006054153A8

公开(公告)日：2006-12-14

申请号：PCT/IB2005003439

申请日：2005-11-16

Applicant: NOKIA CORP ,  NOKIA INC ,  EKHOLM ANNE ,  LEINONEN KATJA H ,  TUOMAINEN KIMMO T ,  KALLIOKULJU SATU ,  KUUSINEN JARMO ,  KOORT TIIU

Inventor： EKHOLM ANNE ,  LEINONEN KATJA H ,  TUOMAINEN KIMMO T ,  KALLIOKULJU SATU ,  KUUSINEN JARMO ,  KOORT TIIU

IPC: G06F3/048 ,  H04M3/56 ,  H04M3/58

CPC classification number: H04M3/42 ,  G06F3/0488 ,  H04M1/72522 ,  H04M1/72552 ,  H04M1/72583 ,  H04M3/563 ,  H04M3/567 ,  H04M2201/42 ,  H04M2203/2044 ,  H04M2203/4536 ,  H04M2203/5009 ,  H04M2250/62

公开(公告)号：WO2005038597A3

公开(公告)日：2006-03-30

申请号：PCT/US2004033826

申请日：2004-10-14

Applicant: NAT INFORMATION SOLUTIONS COOP ,  ROBERTS BRENT ,  KUMAR ANAND R ,  FRANK MICHAEL A ,  BURKE ERIC ,  FRAME WILLIAM ,  MOORMAN REX ,  LOWMAN CHANNON O ,  SCHANER CONNIE L ,  KUNNANZ KELLEY C

Inventor： ROBERTS BRENT ,  KUMAR ANAND R ,  FRANK MICHAEL A ,  BURKE ERIC ,  FRAME WILLIAM ,  MOORMAN REX ,  LOWMAN CHANNON O ,  SCHANER CONNIE L ,  KUNNANZ KELLEY C

IPC: G06Q30/00 ,  H04M3/22 ,  H04M15/00 ,  G06Q20/00

CPC classification number: G06Q30/02 ,  H04M3/22 ,  H04M3/2245 ,  H04M15/00 ,  H04M15/44 ,  H04M15/745 ,  H04M2201/42 ,  H04M2215/0104 ,  H04M2215/0108 ,  H04M2215/0168 ,  H04M2215/0176

Abstract: A system (200) and method for providing customer care including a computer (102) and a graphical user interface or GUI on display (300). The system allows access to data.

Abstract translation: 一种用于在显示器（300）上提供包括计算机（102）和图形用户界面或GUI的客户关怀的系统（200）和方法。 该系统允许访问数据。

公开(公告)号：WO2005041086A1

公开(公告)日：2005-05-06

申请号：PCT/EP2004/052329

申请日：2004-09-27

Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION ,  IBM UNITED KINGDOM LIMITED ,  CURRAN, Darragh ,  DESMOND, Michael ,  HARRIGAN, Martin ,  JOHNSTON, Trevor ,  KUZUCU, Cenk ,  WALLACE, Mark, Ernest

Inventor： CURRAN, Darragh ,  DESMOND, Michael ,  HARRIGAN, Martin ,  JOHNSTON, Trevor ,  KUZUCU, Cenk ,  WALLACE, Mark, Ernest

IPC: G06F17/60

CPC classification number: H04M3/42382 ,  H04L12/1818 ,  H04L51/04 ,  H04M1/2478 ,  H04M1/2535 ,  H04M3/56 ,  H04M7/0045 ,  H04M7/1205 ,  H04M2201/42 ,  H04M2203/5063

Abstract: A system is provided comprising a plurality of instant messaging client applications (202, 207, 208, 209) communicating via a computer network (206) to send and receive messages in real time integrated with n-way teleconferencing capability via a telephone network (216). The system includes a plurality of instant messaging client applications (202, 207, 208, 209), an instant messaging server (204), and a teleconferencing server (210), all connected via a computer network (206). The teleconferencing server (210) enables n-way telephone connections via the telephone network (216). The n-way telephone connections are provided to telephone apparatus of at least some users of the instant messaging client applications who can visualise the teleconference via a graphical user interface (600) of the instant messaging client application.

Abstract translation: 提供了一种系统，其包括经由计算机网络（206）进行通信的多个即时通讯客户端应用程序（202,207,208,209），以通过电话网络（216）实时地发送和接收与n路电话会议能力集成的消息 ）。 该系统包括多个通过计算机网络（206）连接的即时通讯客户端应用程序（202,207,208,209），即时消息服务器（204）和电话会议服务器（210）。 电话会议服务器（210）通过电话网络（216）实现n路电话连接。 n路电话连接被提供给可以通过即时消息客户端应用的图形用户界面（600）可视化电话会议的即时消息接发客户端应用的至少一些用户的电话设备。

公开(公告)号：WO2004088956A1

公开(公告)日：2004-10-14

申请号：PCT/AU2004/000414

申请日：2004-03-31

Applicant: IDT SYSTEMS PTY LTD ,  DANIELS, Barry ,  PICKNELL, David ,  ROGERS, Martin

Inventor： DANIELS, Barry ,  PICKNELL, David ,  ROGERS, Martin

IPC: H04M1/00

CPC classification number: H04M1/2473 ,  H04L67/28 ,  H04L67/2823 ,  H04L69/08 ,  H04L69/329 ,  H04M3/2218 ,  H04M3/36 ,  H04M3/42127 ,  H04M3/42323 ,  H04M2201/42

Abstract: A system for accessing central office (16) services comprising a soft button module (13) adapted to receive and store a plurality of commands in any one or more of a plurality of central office formats, with the commands representing telecommunication operations available at a central office (16), an interpretation module (15) adapted to receive and store a conversion means which is able to read any one of the commands the interpretation module receives from the soft button module and convert it to an application format, an application module (14) adapted to receive a command from the interpretation module (15), and a transmitter script module (18) adapted to store transmitter device commands for at least one transmitter device.

Abstract translation: 一种用于访问中心局（16）服务的系统，包括适于以多个中心局格式中的任何一个或多个中心局格式接收和存储多个命令的软按钮模块（13），其中所述命令表示在中央可用的电信操作 办公室（16），解释模块（15），其适于接收和存储能够读取解释模块从软按钮模块接收的任何命令并将其转换为应用格式的转换装置，应用模块（ 14），其适于从所述解释模块（15）接收命令;以及发射机脚本模块（18），其适于存储用于至少一个发射机设备的发射机设备命令。

公开(公告)号：WO2003096709A2

公开(公告)日：2003-11-20

申请号：PCT/US2003/014195

申请日：2003-05-07

Applicant: TELTIER TECHNOLOGIES, INC. ,  BHATIA, Randeep ,  JOHANSSON, Hans ,  LOBO, Jorge ,  SHARMA, Sharad

Inventor： BHATIA, Randeep ,  JOHANSSON, Hans ,  LOBO, Jorge ,  SHARMA, Sharad

IPC: H04Q

CPC classification number: H04M3/42374 ,  H04M3/42093 ,  H04M3/4211 ,  H04M3/42365 ,  H04M3/436 ,  H04M2201/40 ,  H04M2201/42 ,  H04M2203/1008 ,  H04M2203/2011 ,  H04M2207/18

Abstract: A system (2) and related method for supporting non-intrusive and effective voice communication among mobile users in which voice calls between mobile users are managed based on callee availability, caller-callee relationships, and non-intrusive information exchange, including interactive exchange at the time of call setup but prior to the call being answered. Callee availability can be based on callee device status, calendar activities, location, past behavior and other factors. The caller-callee relationships specify whether the callee is available, unavailable or on restricted availability relative to the caller. The interactive exchange can be implemented using voice and/or text/graphic displays on caller and callee mobile device. Callees are provided with options for handling the call. Callers are provided with information regarding the callee's current and future availability and willingness to receive a voice call from the caller, thus maximizing the chance of caller reaching the callee on every voice call.

Abstract translation: 一种用于在移动用户之间支持非侵入式和有效的语音通信的系统（2）和相关方法，其中移动用户之间的语音呼叫基于被呼叫者可用性，呼叫者被叫关系和非侵入信息交换来管理，包括交互式交换 呼叫建立的时间，但在呼叫被应答之前。 被提供的可用性可以基于被调用设备状态，日历活动，位置，过去行为和其他因素。 来电者被调用者关系指定被叫方是否可用，不可用或相对于呼叫者的受限可用性。 可以使用来电者和被叫移动设备上的语音和/或文本/图形显示实现交互式交换。 客房提供处理电话的选项。 呼叫者被提供有关被叫方当前和将来的可用性以及从主叫方接收语音呼叫的意愿的信息，从而最大化呼叫者在每个语音呼叫上到达被叫者的机会。

公开(公告)号：WO02060109A3

公开(公告)日：2003-04-10

申请号：PCT/US0201984

申请日：2002-01-23

Applicant: FELKEY MARK A ,  WEST TYLER J ,  DIEMER SUSAN O ,  MARCELLIN MICHAEL E ,  SABATINI DIANE L ,  MASON ELAINE S ,  BRAVERMAN DAVID K ,  BOYER PATRICIA A

Inventor： FELKEY MARK A ,  WEST TYLER J ,  DIEMER SUSAN O ,  MARCELLIN MICHAEL E ,  SABATINI DIANE L ,  MASON ELAINE S ,  BRAVERMAN DAVID K ,  BOYER PATRICIA A

IPC: G06Q10/00 ,  G06Q30/00 ,  H04L29/06 ,  H04L29/08 ,  H04M3/493 ,  H04M3/51 ,  H04M15/00 ,  G06F11/00

CPC classification number: H04M15/745 ,  G06Q10/087 ,  G06Q30/02 ,  G06Q30/06 ,  G06Q30/0601 ,  G06Q30/0613 ,  G06Q30/0625 ,  G06Q30/0633 ,  G06Q30/0641 ,  H04L29/06 ,  H04L67/02 ,  H04L67/16 ,  H04L67/36 ,  H04L67/42 ,  H04L69/329 ,  H04M3/493 ,  H04M3/5191 ,  H04M15/00 ,  H04M15/46 ,  H04M15/49 ,  H04M15/51 ,  H04M15/805 ,  H04M2201/42 ,  H04M2215/0108 ,  H04M2215/0176 ,  H04M2215/46 ,  H04M2215/54 ,  H04M2215/56 ,  H04M2215/7457

Abstract: A system and method for procuring and servicing telecommunications offerings on-line, including a server (312). The server including a server program configured to transmit data for generating a customer GUI (544a) on a computer, the customer GUI including a telecommunications offerings region, including a voice telecommunications offerings sub-region for providing access to voice telecommunications offerings, an Internet telecommunications offering sub-region for providing access to Internet telecommunications (302a), and a mobile telecommunications offering sub-region for providing access to mobile telecommunications offerings. The server program further configured to generate a back office GUI on a back office computer, the back office (530) GUI including a search region located in a central portion thereof and including a search for dropdown list, a search criteria sub-region, and reset and search buttons (506d). The back office GUI also including a tab region located in an upper portion thereof and including log off, user home, manage agents, customer home, shop, and cart tabs.

Abstract translation: 一种用于在线采购和维护电信产品的系统和方法，包括服务器（312）。 所述服务器包括被配置为在计算机上发送用于生成客户GUI（544a）的数据的服务器程序，所述客户GUI包括电信产品区域，所述电信产品区域包括用于提供语音电信产品的接入的语音电信产品子区域， 提供用于提供对互联网电信（302a）的访问的子区域以及用于提供对移动电信产品的接入的移动电信提供子区域。 服务器程序还被配置为在后台计算机上生成后台GUI，后台（530）GUI包括位于其中央部分的搜索区域，并且包括搜索下拉列表，搜索准则子区域和 复位和搜索按钮（506d）。 后台GUI还包括位于其上部的标签区域，包括注销，用户家庭，管理代理，客户家庭，商店和购物车选项卡。

公开(公告)号：WO2002069325A1

公开(公告)日：2002-09-06

申请号：PCT/US2002/006133

申请日：2002-02-26

Applicant: STARTOUCH INTERNATIONAL, LTD. ,  ROHWER, Elizabeth, A.

Inventor： ROHWER, Elizabeth, A.

IPC: G10L17/00

CPC classification number: H04M7/006 ,  G10L15/22 ,  G10L15/30 ,  H04M2201/41 ,  H04M2201/42

Abstract: Human speech is transported through a voice and data converged Internet network to recognize its content, verify the ifentity of the speaker, or to verify the content of a spoken phrase by utilizing the Internet protocol to transmit voice packets. The voice data (4) entered is processed and transmitted in the same way as Internet data packets over converged voice and data IP networks. A voice-enabled application isends a message (5), which is decoded by the speech API (2) and the appriopriate control and synchronization information is issued (7) to the data preparation module (9) and to the speech engine (3). Standard voice over IP includes a speech compression algorithm and the use of RTP (Real Time Protocol), enabling additional processing of the human voice anywhere in the network to perform speaker verification, with or without the knowledge of the speaker.

Abstract translation: 通过语音和数据融合的互联网网络传输人类语音，以识别其内容，验证说话者的真实性，或者通过利用因特网协议传输语音数据包来验证口头短语的内容。 输入的语音数据（4）以与互联网数据包相同的方式通过融合的语音和数据IP网络进行处理和传输。 支持语音的应用程序发出消息（5），该消息由语音API（2）解码，向数据准备模块（9）和语音引擎（3）发出适当的控制和同步信息（7） 。 标准IP语音包括语音压缩算法和RTP（实时协议）的使用，能够在或不用说话者的知识的情况下在网络中的任何地方进行人声的附加处理来执行说话者验证。

公开(公告)号：WO0250724A2

公开(公告)日：2002-06-27

申请号：PCT/CA0101750

申请日：2001-12-07

Applicant: NORTEL NETWORKS LTD ,  BELL CANADA

Inventor： THOMPSON CHRISTOPHER ,  BEATON BRIAN F ,  GROSSNER CLIFFORD P ,  LIVERSIDGE DOUGLAS E ,  ROMANIUK ROMAN ,  SMITH COLIN D R ,  ZDRALEK JAMES F ,  BOUCHARD JEAN J ,  FORTIER STEPHANE F ,  MERCIER DENIS ,  WILLIAMS L LLOYD

IPC: G06F3/033 ,  G06F3/048 ,  G06Q10/10 ,  H04L12/18 ,  H04L12/58 ,  H04L29/06 ,  H04L29/08 ,  H04M3/56 ,  H04M7/00 ,  G06F17/60

CPC classification number: H04L29/06 ,  G06F3/0481 ,  G06Q10/10 ,  H04L12/1813 ,  H04L51/00 ,  H04L51/04 ,  H04L67/14 ,  H04L67/24 ,  H04L67/306 ,  H04L67/36 ,  H04L69/329 ,  H04M3/42374 ,  H04M3/567 ,  H04M7/003 ,  H04M2201/42 ,  H04M2203/5018 ,  H04M2203/5063 ,  H04M2207/20

Abstract: A system and a method for facilitating collaboration between members of a geographically dispersed team are disclosed. The system comprises a collaboration services suite and a graphical user interface. A collaboration services suite is adapted to support a plurality of integrated telecommunications services accessed by geographically dispersed team members using a virtual team environment (VTE) client that generates a graphical user interface (GUI) for each of the respective team members. Communications sessions are automatically set up by the collaboration services suite in response to request messages generated by the (VTE) client when a team member initiates a communications session request using the (GUI). Team members require no knowledge of another team member's communications device address in order to initiate a communications session. The collaboration services suite includes a (VTE) server that communicates with the (VTE) clients, a presence engine that collects and maintains a status of communications devices specified in a current profile of the team member; and, a call server for handling setup and control of a voice component of each communications session completed.

Abstract translation: 公开了一种促进地理分散团队成员之间协作的系统和方法。 该系统包括协作服务套件和图形用户界面。 协作服务套件适用于使用虚拟团队环境（VTE）客户端支持由地理上分散的团队成员访问的多个综合电信服务，虚拟团队环境（VTE）客户端为每个相应团队成员生成图形用户界面（GUI）。 当团队成员使用（GUI）启动通信会话请求时，响应于（VTE）客户端生成的请求消息，协作服务套件自动设置通信会话。 团队成员不需要知道另一个团队成员的通信设备地址，以启动通信会话。 协作服务套件包括与（VTE）客户端进行通信的（VTE）服务器，一个存在引擎，用于收集和维护当前配置文件中指定的通信设备的状态; 以及用于处理每个通信会话的语音分量的建立和控制的呼叫服务器。