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    Main apparatus, and method of distributing and regulating control signal
    321.
    发明专利
    Main apparatus, and method of distributing and regulating control signal 有权
    主要装置和分配和调节控制信号的方法

    公开(公告)号：JP2009290751A

    公开(公告)日：2009-12-10

    申请号：JP2008143362

    申请日：2008-05-30

    Applicant: Toshiba Corp ,  株式会社東芝

    Inventor： NAKAI HIDEAKI

    IPC: H04M3/00 ,  H04M3/42 ,  H04Q3/58

    CPC classification number: H04Q3/64 ,  H04L65/80 ,  H04M2201/38 ,  H04M2203/2044 ,  H04Q2213/13164 ,  H04Q2213/13166 ,  H04Q2213/13204 ,  H04Q2213/13348 ,  H04Q2213/13389

    Abstract: PROBLEM TO BE SOLVED: To provide main apparatus capable of continuing to provide users with services concerning call transmission and reception without regulating the services even in the event of system congestions and of contributing to quick recovery from the congestion state to a steady state.
    SOLUTION: A button telephone set T1 belongs to a group which is registered such that a line 1 is used when a congestion level in main apparatus 1 is equal to or higher than a given level, that is, the main apparatus 1 is in a congestion state, as a result of monitoring of congestion state of the main apparatus 1. The monitoring is performed by a congestion state monitoring unit 14. When a call is transmitted by the button telephone set T1 using the line 1, a call control processing unit 13 transmits a control signal required for a LED control only to the telephone set T1 and suspends the transmission of the control signal to button telephone sets T2 and T3 belonging to the same group.
    COPYRIGHT: (C)2010,JPO&INPIT

    Abstract translation: 要解决的问题：为了提供能够继续向用户提供关于呼叫发送和接收的服务的主设备，而不管系统拥塞的情况下是否调节服务，并且有助于从拥塞状态快速恢复到稳定状态 。 解决方案：按钮电话机T1属于被注册的组，使得当主设备1中的拥塞级别等于或高于给定级别时，即使用线路1，即主设备1是 作为监视主设备1的拥塞状态的结果，由拥塞状态监视单元14执行监视。当通过按钮电话机T1使用线路1发送呼叫时，呼叫控制 处理单元13仅向电话机T1发送LED控制所需的控制信号，并且将控制信号的发送暂停到属于同一组的按钮电话机T2和T3。 版权所有（C）2010，JPO＆INPIT

    Service interface for telephone communication
    324.
    发明专利
    Service interface for telephone communication 审中-公开

    公开(公告)号：JP2009515484A

    公开(公告)日：2009-04-09

    申请号：JP2008540104

    申请日：2006-11-06

    Applicant: エーシーケー ベンチャーズ ホールディングス エルエルシー

    Inventor： ハリー ビー． カーグマン ,  ジョシュア エー． ストリッコン

    IPC: H04M11/00 ,  G06F13/00 ,  H04M3/493

    CPC classification number: H04M3/4936 ,  H04M3/4938 ,  H04M7/0036 ,  H04M2201/38 ,  H04M2203/1058 ,  H04M2207/20 ,  H04W4/12 ,  H04W4/14 ,  H04W4/16 ,  H04W12/06

    Abstract: During a telephone call between a telephone user and an interactive response system, the user is enabled to use only his voice and key presses on a numeric keypad of his telephone to interactively specify information that can be used to control delivery of content to a visual display of, or a storage medium accessible by, a target telephone which may be a land-line phone, a mobile phone, or some other device acting as a telecommunications device. The target telephone has a visual display or a memory to display or store the delivered content, which may include ringtones, text messages, games, wallpapers, ring-back tones, video clips, web pages, applications, or links to information. The user is enabled to engage in an interaction with the response system that is representative of an interaction between the user and a server connected to the Internet. On behalf of the user, a separate interaction is conducted with the server through the Internet based on the representative interaction. Information is received that can be used to identify the user and the target device. Based on the received information, user authentication information is transmitted to the user, the authentication information is received from the user, and the user is allowed to access a service.

    Device and method to enhance call center support for mobile communications devices
    325.
    发明专利
    Device and method to enhance call center support for mobile communications devices 审中-公开
    用于增强移动通信设备的呼叫中心支持的设备和方法

    公开(公告)号：JP2007110713A

    公开(公告)日：2007-04-26

    申请号：JP2006274655

    申请日：2006-10-06

    Applicant: Agere Systems Inc ,  アギア システムズ インコーポレーテッド

    Inventor： LANDSCHAFT ASSAF ,  WOHLSTADTER GAL ,  WOHLSTADTER GIL

    IPC: H04B7/26 ,  H04M3/51 ,  H04Q7/38

    CPC classification number: H04M7/0039 ,  G06F3/1454 ,  H04M3/5133 ,  H04M7/009 ,  H04M2201/38 ,  H04M2207/18

    Abstract: PROBLEM TO BE SOLVED: To provide a device and a method to enhance call center support for mobile communications devices. SOLUTION: The method for providing the call center support to a mobile communications device includes (1) a step of establishing voice and data connectivity between a mobile communications device having a visual display and a call center communications device having a visual display; and (2) a step of causing an entirety of an image appearing on the visual display of the mobile communications device to be replicated on the visual display of the call center communications device. COPYRIGHT: (C)2007,JPO&INPIT

    Abstract translation: 要解决的问题：提供一种用于增强移动通信设备的呼叫中心支持的设备和方法。 用于向移动通信设备提供呼叫中心支持的方法包括：（1）在具有视觉显示的移动通信设备和具有视觉显示的呼叫中心通信设备之间建立语音和数据连接的步骤; 以及（2）使呼叫中心通信装置的视觉显示器上复制出现在移动通信装置的视觉显示器上的图像的整体的步骤。 版权所有（C）2007，JPO＆INPIT

    Method for notifying call rejection message
    326.
    发明专利
    Method for notifying call rejection message 审中-公开
    通知呼叫拒绝信息的方法

    公开(公告)号：JP2007096449A

    公开(公告)日：2007-04-12

    申请号：JP2005279910

    申请日：2005-09-27

    Applicant: Oki Electric Ind Co Ltd ,  沖電気工業株式会社

    Inventor： TAKAGI KAZUYUKI

    IPC: H04M1/663 ,  H04M3/42

    CPC classification number: H04M3/436 ,  H04M2201/38 ,  H04M2203/651

    Abstract: PROBLEM TO BE SOLVED: To provide a method for notifying a call rejection message capable of providing proper information to a calling user when a called party cannot reply an incoming call. SOLUTION: A called telephone terminal stores a plurality of notice messages used for call rejections as data, accepts the selection of any notice message among the notice messages upon the receipt of a call signal, transmits a message signal denoting the one notice message to a calling telephone terminal, and when the calling telephone terminal receives the message signal, a display apparatus displays the notice message denoted by the received message signal. COPYRIGHT: (C)2007,JPO&INPIT

    Abstract translation: 要解决的问题：提供一种当被叫方不能应答来电时通知呼叫拒绝消息能够向主叫用户提供适当信息的方法。 呼叫电话终端存储用于呼叫拒绝的多个通知消息作为数据，在接收到呼叫信号时接受通知消息中的任何通知消息的选择，发送表示一个通知消息的消息信号 到主叫电话终端，当主叫电话终端接收到消息信号时，显示装置显示由接收的消息信号表示的通知消息。 版权所有（C）2007，JPO＆INPIT

    Computer and telephony integration
    328.
    发明专利
    Computer and telephony integration 审中-公开
    计算机与电话整合

    公开(公告)号：JP2006109471A

    公开(公告)日：2006-04-20

    申请号：JP2005286303

    申请日：2005-09-30

    Applicant: Avaya Technology Corp ,  アバイア テクノロジー コーポレーション

    Inventor： ERHART GEORGE W ,  SKIBA DAVID J ,  KRISHNASWAMY VENKATESH ,  SETHI RAVI ,  MATULA VALENTINE C

    IPC: H04M3/51

    CPC classification number: H04M3/523 ,  H04M3/42059 ,  H04M3/42323 ,  H04M3/5183 ,  H04M3/5237 ,  H04M2201/38

    Abstract: PROBLEM TO BE SOLVED: To provide a method for coordinating the presentation of speech signals and screen images to a receiver of a call, without some of the costs, disadvantages, and limitations of techniques in the prior art.
    SOLUTION: The illustrative embodiment of the present invention builds upon the infrastructure of the Session Initiation Protocol (or "SIP") to distribute and transfer calls to agents who are associated with a call center or contact center system. A server-based system is used in conjunction with call distribution based on the SIP to replace some desktop and agent computer/telephony integration arrangements, thereby providing first-party call control. Customer-related information is embedded in the call transfer itself; as a result, the display of the customer-related information occurs at an agent's telecommunications terminal at the same time the call arrives.
    COPYRIGHT: (C)2006,JPO&NCIPI

    Abstract translation: 要解决的问题：提供一种用于协调语音信号和屏幕图像呈现给呼叫的接收机的方法，而不需要现有技术中的一些成本，缺点和技术限制。 解决方案：本发明的说明性实施例建立在会话发起协议（或“SIP”）的基础设施上，以将呼叫分发和转移到与呼叫中心或联络中心系统相关联的代理。 基于服务器的系统与基于SIP的呼叫分配结合使用，以替代一些桌面和代理计算机/电话集成布置，从而提供第一方呼叫控制。 客户相关信息嵌入到呼叫转移本身; 结果，在呼叫到达的同时，客户相关信息的显示发生在代理的电信终端。 版权所有（C）2006，JPO＆NCIPI

    手話通訳システムおよび手話通訳方法
    330.
    发明专利
    手話通訳システムおよび手話通訳方法 审中-公开

    公开(公告)号：JPWO2004028161A1

    公开(公告)日：2006-01-19

    申请号：JP2004537564

    申请日：2003-09-16

    Applicant: 株式会社ギンガネット

    Inventor： 猿橋　望 ,  望 猿橋

    IPC: H04N7/14 ,  A61F11/04 ,  H04M3/42 ,  H04M3/56 ,  H04N5/44 ,  H04N7/15

    CPC classification number: H04M3/567 ,  H04M3/4211 ,  H04M3/563 ,  H04M2201/38 ,  H04M2201/50 ,  H04M2203/2061 ,  H04N7/147 ,  H04N7/15

    Abstract: 聾唖者と非聾唖者と手話通訳者とが事前に協議してMCUを予約する必要がなく、緊急時にも対応可能な手話通訳システムおよび手話通訳方法を提供する。手話通訳システム(100)は聾唖者端末(300)と非聾唖者端末(310)と手話通訳者端末(320)とを接続する機能と、各端末から受信した映像・音声信号を合成して各端末に送信する機能とを有し、聾唖者と非聾唖者の間で手話通訳を介したテレビ電話対談サービスを提供する。制御装置(180)は手話通訳者の選定情報と端末番号と受付可否を示すフラグが登録された手話通訳者登録テーブル(182)を備え、聾唖者または非聾唖者からの呼出により呼出元が指定した選定条件に該当する受付可能な手話通訳者が選択され、当該手話通訳者端末と呼出先端末とを呼出して自動接続する。また、対談中に説明の難しい用語を登録してテロップ表示する機能を備える。

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