Abstract:
This document discusses, among other things, limiting contact to a networked contact center that is a host to multiple tenants. In an example embodiment, a communication is received by a networked contact center. In determining whether to allow the communication to reach contact center resources, a contact rate value may be examined. The contact rate value may represent an allowable quantity of contact within a time interval. For some example embodiments, a determination of whether the network contact center is to accept or reject the communication is made based on the contact rate value.
Abstract:
A method for providing multicast service by a base station in a wireless communication system and a system implementing the method are provided. The method includes receiving one or more multicast service request messages including downlink channel state information from one or more mobile stations, determining the number of mobile stations which have requested a multicast service, determining a modulation and coding scheme (MCS) based on a mobile station, which has transmitted a lowest channel quality information, among the one or more mobile stations when the determined number of mobile stations exceeds a preset value, and providing the multicast service through a tth frame by applying the determined MCS. Accordingly, the multicast service is provided by taking a channel state into consideration to improve the utilization of wireless resources.
Abstract:
An apparatus for provisioning content in an intuitive-associative manner comprising: a data receiver, for receiving data identifying a transmission source from a user, a matcher, associated with the data receiver, for matching at least one relevant item transmitted in the source at a time frame of the receiving with at least one content item, and a provisioner, associated with the matcher, for provisioning selected content items of the content items to the user.
Abstract:
A test system for testing a pair of telecommunications access networks, e.g. as part of transfer engineering. The system comprises a test head for connection, via an access arrangement, to first and second access networks. In a first phase, the access arrangement is arranged to connect the test head to the first access network for sending a first request from the tester to, for example, a CLI server via the first access network. The first request comprises a parameter associated with a user line. The tester is arranged to receive in response to the first request a first identifier from the server. In a second phase, the access arrangement is arranged to connect the test head to the second access network for sending a second request from the test head through the second access network to, for example, a CLI server. The second request also comprises the parameter. The tester is arranged to receive, in response to the second request, a second identifier from the target server and is arranged to carry out a comparison operation involving the first and second identifiers received in response to the two requests. A mismatch can indicate a fault or misconnection in either access network or a problem with network configuration data.
Abstract:
Systems and methods for voicemail filtering and transcription are described herein. According to various embodiments, an integrated communication system performs filtering and transcription of voicemail messages ("voicemails") and forwards the voicemails via email to a user's email-capable device. Filtering includes generating a priority flag based on a word search of the voicemail. The integrated communication system further performs a rough transcription of the voicemail, either automatically or on demand as specified by the user. According to embodiments, the rough transcription is entered as text in an email that is sent to the user. In an embodiment, a user may request a refined transcription of the voicemail by pressing a button on the user's device. In an embodiment, the rough transcription is replaced by the refined transcription in the original email and the original is marked "unread" in the user's email inbox on the user's device.
Abstract:
The invention relates to a system and method of establishing a telephone connection between an A-subscriber device and a B-subscriber device in a telephone system is proposed. The method involves receiving a first approval signal from a first approval device before establishing the telephone connection. The first approval signal signals the approval of a user of the A-subscriber device to establish the telephone connection with the B-subscriber device. Also, a second approval signal is received from a second approval device before establishing the telephone connection. The second approval signal signals the approval of a user of the B-subscriber device to establish the telephone connection with the A-subscriber device. In the proposed method, the telephone connection is established between the A-subscriber device and the B-subscriber device only after receiving the first approval signal and the second approval signal.
Abstract:
The invention relates to a method and system for restricting access to an electronic message system. The electronic message system comprises a server system capable of transmitting an electronic message from a first user device to one or more second user devices. The method involves receiving an electronic message from the first user device and providing the electronic message or a portion thereof to one or more of the second user devices. Spam notification signals may be received for the electronic message or the portion thereof from one or more of the second user devices. The method involves restricting access to the server system for the (user of the) first user device in response to receiving said one or more spam notification signals.
Abstract:
A method (10) and system (200) for associating a user profile (39) to Caller ID signal can include a processor (202) that is controlled under an operating system allowing multiple profiles. The processor extract (12) Caller ID information from a Caller ID signal, associate (14) at least a portion of the Caller ID information with at least a predetermined profile stored on the wireless communication device, and enable (16) access to the predetermined profile only when the portion of the Caller ID information is associated with the predetermined profile stored on the wireless communication device. The method can store (18) separate profiles on the wireless communication device for each Caller ID or for each predetermined set of Caller IDs or store separate multiple profiles for each Caller ID or set of Caller IDs and further enable user selection among the multiple profiles.
Abstract:
A method for regulating a call placement rate (CPR) of an autodialer (AD) (100) includes: measuring a time delay between a first event and a second event; and, adjusting the CPR of the AD (100) in response to the measured time delay.