公开(公告)号：KR1020030095610A

公开(公告)日：2003-12-24

申请号：KR1020020032896

申请日：2002-06-12

Applicant: 이창원

Inventor： 이창원

IPC: H04B1/40

CPC classification number: H04M1/72569 ,  H04M1/72566 ,  H04M2201/39

Abstract: PURPOSE: A wireless terminal capable of converting an output signal according to an input condition is provided to confirm a caller or contents when alarming a message or a schedule although a user does not operate the wireless terminal. CONSTITUTION: A memory(11) stores information provided from the outside or inputted by a user. A wireless transmission and reception device(20) transmits and receives a wireless signal. An output conversion program(17) converts an output form of certain information provided through the memory(11) or the wireless transmission and reception device(20). An input and output device(30) outputs information converted by the output conversion program(17). If a predetermined service providing condition is achieved, a control unit(15) operates the output conversion program(17) to convert the output form of information provided through the memory(11) or the wireless transmission and reception device(20). The control unit(15) outputs converted information through the input and output device(30).

Abstract translation: 目的：提供一种能够根据输入条件转换输出信号的无线终端，用于当用户不操作无线终端时，对消息或时间表进行警报时确认主叫方或内容。 构成：存储器（11）存储从外部提供或由用户输入的信息。 无线发送和接收设备（20）发送和接收无线信号。 输出转换程序（17）转换通过存储器（11）或无线发送和接收装置（20）提供的某些信息的输出形式。 输入输出装置（30）输出由输出转换程序（17）转换的信息。 如果实现了预定的服务提供条件，则控制单元（15）操作输出转换程序（17）以转换通过存储器（11）或无线发送和接收装置（20）提供的信息的输出形式。 控制单元（15）通过输入输出装置（30）输出转换后的信息。

公开(公告)号：KR1020000008727A

公开(公告)日：2000-02-15

申请号：KR1019980028672

申请日：1998-07-15

Applicant: 주식회사 케이티

Inventor： 신의섭 ,  송치양 ,  정진봉

IPC: H04L12/28

CPC classification number: H04L51/22 ,  G06Q50/32 ,  H04L51/066 ,  H04M1/7255 ,  H04M3/533 ,  H04M2201/39

Abstract: PURPOSE: E-mail service system and method enable a user to transmit/receive an E-mail provided in an internet mail server, etc. by using a telephone. CONSTITUTION: An automatic response system(103, ARS) provides a voice information message to a user when a telephone(101) connection is set with the user. A mapping part(104) performs a mapping process about the user's identity information inputted by digits through the ARS for authenticating the user. A voice recognizer(105) recognizes the user's voice relating to an E-mail receiver's information and an order inputted through the ARS. A voice converter(108) converts the voice message inputted by the user through the ARS to a voice file. According to the mapping result in the mapping part, an E-mail storing part receives the converted voice file from the converter and stores it. Also, the storing part detects the message which is stored by the user's request inputted through the voice recognizer, and transmits it. A voice regenerator(109) receives the voice file from the E-mail storing part and regenerates it in voice. Thereby, many users including physically handicapped persons can use E-mail services very conveniently.

Abstract translation: 目的：电子邮件服务系统和方法使得用户能够通过使用电话来发送/接收在因特网邮件服务器等中提供的电子邮件。 构成：当与用户设置电话（101）连接时，自动响应系统（103，ARS）向用户提供语音信息消息。 映射部分（104）通过用于认证用户的ARS执行关于用数字输入的用户身份信息的映射处理。 语音识别器（105）识别与电子邮件接收者的信息有关的用户声音以及通过ARS输入的命令。 语音转换器（108）将用户通过ARS输入的语音消息转换成语音文件。 根据映射部分的映射结果，电子邮件存储部分从转换器接收转换后的语音文件并将其存储。 此外，存储部检测由用户通过语音识别器输入的请求存储的消息，并发送。 语音再生器（109）从电子邮件存储部分接收语音文件，并以语音重新生成。 因此，包括身体残疾人在内的许多用户可以非常方便地使用电子邮件服务。

公开(公告)号：US12112755B2

公开(公告)日：2024-10-08

申请号：US17940732

申请日：2022-09-08

Applicant: GOOGLE LLC

Inventor： Asaf Aharoni ,  Eyal Segalis ,  Yaniv Leviathan

IPC: G10L15/22 ,  H04M3/51

CPC classification number: G10L15/222 ,  H04M3/5158 ,  H04M2201/39 ,  H04M2201/40

Abstract: Methods, systems, and apparatus for an automated calling system are disclosed. Some implementations are directed to using a bot to initiate telephone calls and conduct telephone conversations with a user. The bot may be interrupted while providing synthesized speech during the telephone call. The interruption can be classified into one of multiple disparate interruption types, and the bot can react to the interruption based on the interruption type. Some implementations are directed to determining that a first user is placed on hold by a second user during a telephone conversation, and maintaining the telephone call in an active state in response to determining the first user hung up the telephone call. The first user can be notified when the second user rejoins the call, and a bot associated with the first user can notify the first user that the second user has rejoined the telephone call.

公开(公告)号：US20240331068A1

公开(公告)日：2024-10-03

申请号：US18216420

申请日：2023-06-29

Applicant: STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY

Inventor： Aaron Williams ,  Joseph Harr ,  Scott T. Christensen ,  Ryan M. Gross

IPC: G06Q50/16 ,  G06N3/045 ,  G06N3/09 ,  G06Q10/1093 ,  G06Q30/0601 ,  H04M3/493

CPC classification number: G06Q50/163 ,  G06N3/045 ,  G06N3/09 ,  G06Q10/1097 ,  G06Q30/0611 ,  G06Q30/0617 ,  H04M3/4936 ,  H04M2201/39

Abstract: A computer system for flood monitoring and remediation service provider notification, the computer system may include one or more processors configured to: detect a flood event in a structure, transmit information associated with the structure and a prompt for a flood remediation service quote to a machine learning (ML) chatbot to cause the ML chatbot to request flood cleanup from one or more remediation service providers, receive cost estimates from the one or more remediation service providers, receive schedule availability from the one or more remediation service providers, receive, from the ML chatbot, the cost estimates and the schedule availability, and communicate the cost estimates and/or the schedule availability to a user associated with the structure.

公开(公告)号：US20240064234A1

公开(公告)日：2024-02-22

申请号：US18239724

申请日：2023-08-29

Applicant: GOOGLE LLC

Inventor： Yuval Baror ,  Michael Andrew Goodman ,  Praveen Krishnakumar

IPC: H04M3/436 ,  H04M3/42 ,  G10L15/22 ,  H04M3/51 ,  H04M3/428 ,  H04M3/493

CPC classification number: H04M3/436 ,  H04M3/42059 ,  G10L15/22 ,  H04M3/5158 ,  H04M3/42042 ,  H04M3/5166 ,  H04M3/4283 ,  H04M3/4936 ,  H04M3/5183 ,  H04M2201/39

Abstract: Implementations are directed to using an assistant to initiate automated telephone calls with entities. Some implementations identify an item of interest, identify a group of entities associated with the item, and initiate the calls with the entities. During a given call with a given entity, the assistant can request a status update regarding the item, and determine a temporal delay before initiating another call with the given entity to request a further status update regarding the item based on information received responsive to the request. Other implementations receive a request to perform an action on behalf of a user, identify a group of entities that can perform the action, and initiate a given call with a given entity. During the given call, the assistant can initiate an additional call with an additional entity, and generate notification(s), for the user, based on result(s) of the given call and/or the additional call.

公开(公告)号：US20230402029A1

公开(公告)日：2023-12-14

申请号：US18238231

申请日：2023-08-25

Applicant: Rovi Guides, Inc.

Inventor： Vikram Makam Gupta ,  Prateek Varshney ,  Madhusudhan Seetharam ,  Ashish Kumar Srivastava ,  Harshith Kumar Gejjegondanahally Sreekanth

IPC: G10L13/08 ,  H04W68/00 ,  G10L13/033 ,  G06F40/205 ,  G06F40/279 ,  G10L13/00 ,  H04M1/72433

CPC classification number: G10L13/08 ,  H04W68/005 ,  G10L13/033 ,  G06F40/205 ,  G06F40/279 ,  G10L13/00 ,  H04M1/72433 ,  H04M2201/39 ,  H04M1/72442

Abstract: Systems and methods for providing notifications without breaking media immersion. A notification delivery application receives notification data while a media device provides a media asset. In response to receiving the notification data while the media device provides the media asset, the notification delivery application generates a voice model based on a voice detected in the media asset. The notification delivery application converts the notification data to synthesized speech using the voice model and generates, by the media device, the synthesized speech for output at an appropriate point in the media asset based on contextual features of the media asset.

公开(公告)号：US11758042B2

公开(公告)日：2023-09-12

申请号：US17252434

申请日：2018-07-17

Applicant: Google LLC

Inventor： Ahmet Onur Tekdas ,  Raunaq Shah ,  Deniz Binay ,  Tianyu Wang ,  Okan Kolak

IPC: H04M3/42 ,  G10L15/22 ,  G10L13/027

CPC classification number: H04M3/42042 ,  G10L13/027 ,  G10L15/22 ,  H04M3/4211 ,  H04M2201/39

Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for indicating callers for incoming voice calls to a shared device among multiple users. The methods, systems, and apparatus include actions receiving an incoming voice call, determining a calling number and a called number from the incoming voice call, identifying a user account that corresponds to the called number, determining a contact name for the calling number based on contact entries for the user account, and providing the audible contact name for output to the device speaker.

公开(公告)号：US20230262166A1

公开(公告)日：2023-08-17

申请号：US17651482

申请日：2022-02-17

Applicant: LENOVO (SINGAPORE) PTE.LTD

Inventor： Lindsay Nelson ,  Sathish Kumar Ganesan ,  Matthew Fardig ,  Dane Hixson

IPC: H04M3/51 ,  H04M3/523

CPC classification number: H04M3/5166 ,  H04M3/5235 ,  H04M2201/39

Abstract: A phone tree traversal system includes an input device configured to receive a user call request, a memory, and one or more processors. The one or more processors analyze the user call request to identify an entity to call and an objective of the call, and obtain a map of a phone tree utilized by an automated call receiving system of the entity. The phone tree includes at least one node with multiple path segments that branch from the node, and each node includes a respective prompt. The one or more processors determine a route along the map to an endpoint of the phone tree associated with the objective. During the call, the one or more processors navigate the phone tree to reach the endpoint by submitting information in response to the respective prompt at each node along the route that is determined.

公开(公告)号：US11700330B2

公开(公告)日：2023-07-11

申请号：US17148058

申请日：2021-01-13

Applicant: Capital One Services, LLC

Inventor： Srikanth Reddy Sheshaiahgari ,  Jignesh Rangwala ,  Lee Adcock ,  Vamsi Kavuri ,  Muthukumaran Vembuli ,  Mehulkumar Jayantilal Garnara ,  Soumyajit Ray ,  Vincent Pham

IPC: H04M3/51 ,  H04L51/046 ,  H04M3/42 ,  H04L51/08 ,  G10L15/22 ,  G06F40/58 ,  G10L13/00 ,  G10L15/26

CPC classification number: H04M3/5183 ,  G06F40/58 ,  G10L13/00 ,  G10L15/22 ,  G10L15/26 ,  H04L51/046 ,  H04L51/08 ,  H04M3/42059 ,  H04M2201/39 ,  H04M2203/404 ,  H04M2242/12

Abstract: At least some embodiments, a system includes a memory, and a processor configured to convert an audio stream of a speech of a customer during a customer call session into customer-originated text. The customer-originated text is displayed in a first chat interface. A request from a first call center agent is sent to a second call center agent via the first chat interface to interact with the customer during the customer call session and displayed in a second chat interface. The second agent is allowed to participate in the customer call session when the second call center agent accepts the request from the first call center agent. First agent-originated text and second agent-originated text during the customer call session is merged to form a combined agent-originated text and synthesized to computer-generated agent speech having a voice of a computer-generated agent based on the combined agent-originated text communicated to the customer over the voice channel.

公开(公告)号：US20180124241A1

公开(公告)日：2018-05-03

申请号：US15338268

申请日：2016-10-28

Applicant: Microsoft Technology Licensing, LLC

Inventor： Deepak Vijaywargi ,  Yicheng Tao ,  Shashank Singh ,  Mikhail Birman

IPC: H04M3/51 ,  H04M3/42 ,  H04M3/523

CPC classification number: H04M3/5166 ,  H04M3/42042 ,  H04M3/5191 ,  H04M3/5237 ,  H04M2201/39 ,  H04M2201/40

Abstract: Techniques and technologies for caller assistance systems are described. In at least some embodiments, a system comprises: a processing component; and a caller assistance engine configured to receive a request from a calling device; select a menu execution path associated with the request, the menu execution path defining one or more operations to be performed to achieve an intent of the request; execute the menu execution path including execute the one or more operations to be performed to achieve the intent of the request; determine whether the intent of the request has been achieved; and when the intent of the request has been achieved, connect the calling device with the intent of the request or provide an alert to the calling device that the intent of the request has been achieved.