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    Automated verification of a telephone number
    373.
    发明授权
    Automated verification of a telephone number 有权

    公开(公告)号：US09832643B2

    公开(公告)日：2017-11-28

    申请号：US15044166

    申请日：2016-02-16

    Applicant: WhatsApp Inc.

    Inventor： Richard J Russo

    IPC: H04W12/06 ,  H04W4/20 ,  H04M3/42 ,  H04M1/57

    CPC classification number: H04W12/06 ,  H04M1/57 ,  H04M3/42042 ,  H04M3/42068 ,  H04M2201/39 ,  H04M2203/1008 ,  H04M2203/6045 ,  H04M2203/6072 ,  H04W4/20

    Abstract: A system and method for automatically verifying a telephone number proffered by a user of an application. During registration or installation of the application, client software is installed on the user's mobile device (e.g., a smart phone, a tablet computer). One of a pool of telephone numbers for outgoing calls is selected, and a call is initiated to the proffered number by the system. The software executing on the user's device detects the incoming call, extracts caller identification data (i.e., the originating telephone number), formats a data communication (e.g., an http request) to include the data, and sends it to the system. The system receives the data communication and compares the data with the originating number. If they match, the user's telephone number is verified. The outgoing call from the system may be canceled before it rings at the device if the data communication is received in time.

    System And Method For Processing Call Data
    376.
    发明申请
    System And Method For Processing Call Data 有权
    用于处理呼叫数据的系统和方法

    公开(公告)号：US20160205249A1

    公开(公告)日：2016-07-14

    申请号：US15067101

    申请日：2016-03-10

    Applicant: Intellisist, Inc.

    Inventor： Gilad Odinak ,  Alastair Sutherland ,  William A. Tolhurst

    IPC: H04M3/51 ,  G10L15/26

    CPC classification number: H04M3/5166 ,  G10L15/26 ,  H04M3/51 ,  H04M3/5133 ,  H04M3/5183 ,  H04M3/5322 ,  H04M3/533 ,  H04M2201/38 ,  H04M2201/39 ,  H04M2201/40 ,  H04M2201/60 ,  H04M2203/306 ,  H04M2203/4536

    Abstract: A system and method for processing call data is provided. A call between a user and an agent is monitored. A selected script having a dialog grammar is received. The selected script is executed by converting at least a portion of the script into synthesized speech utterances and providing the synthesized speech utterances to the user. Speech utterances are received from the user in reply to each of the synthesized speech utterances from the script. Each received speech utterance is converted to text as a user message and a form is populated with the user messages. The user speech utterances and the form with the user messages are provided to the agent.

    Abstract translation: 提供了一种用于处理呼叫数据的系统和方法。 监视用户和代理之间的呼叫。 接收到具有对话语法的所选脚本。 所选择的脚本通过将脚本的至少一部分转换成合成语音语句并向用户提供合成语音话语来执行。 从用户接收到来自脚本的每个合成语音话语的语音话语。 每个接收到的语音话语被转换为文本作为用户消息，并且用用户消息填充表单。 将用户讲话话语和具有用户消息的表单提供给代理。

    AUTOMATED VERIFICATION OF A TELEPHONE NUMBER
    378.
    发明申请
    AUTOMATED VERIFICATION OF A TELEPHONE NUMBER 审中-公开
    自动验证电话号码

    公开(公告)号：US20160165446A1

    公开(公告)日：2016-06-09

    申请号：US15044166

    申请日：2016-02-16

    Applicant: WhatsApp Inc.

    Inventor： Richard J. Russo

    IPC: H04W12/06 ,  H04W4/20 ,  H04M3/42

    CPC classification number: H04W12/06 ,  H04M1/57 ,  H04M3/42042 ,  H04M3/42068 ,  H04M2201/39 ,  H04M2203/1008 ,  H04M2203/6045 ,  H04M2203/6072 ,  H04W4/20

    Abstract: A system and method for automatically verifying a telephone number proffered by a user of an application. During registration or installation of the application, client software is installed on the user's mobile device (e.g., a smart phone, a tablet computer). One of a pool of telephone numbers for outgoing calls is selected, and a call is initiated to the proffered number by the system. The software executing on the user's device detects the incoming call, extracts caller identification data (i.e., the originating telephone number), formats a data communication (e.g., an http request) to include the data, and sends it to the system. The system receives the data communication and compares the data with the originating number. If they match, the user's telephone number is verified. The outgoing call from the system may be canceled before it rings at the device if the data communication is received in time.

    Abstract translation: 一种用于自动验证由应用程序的用户提供的电话号码的系统和方法。 在注册或安装应用程序期间，客户端软件安装在用户的移动设备（例如，智能电话，平板电脑）上。 选择一个用于呼出呼叫的电话号码池之一，系统发起呼叫号码。 在用户设备上执行的软件检测来电，提取呼叫者识别数据（即始发电话号码），格式化数据通信（例如，http请求）以包括数据，并将其发送到系统。 系统接收数据通信并将数据与始发数进行比较。 如果匹配，则验证用户的电话号码。 如果在时间上接收到数据通信，则在系统振铃之前可能会取消来自系统的呼出。

    EDGE INJECTED SPEECH IN ELECTRONIC COMMUNICATIONS
    379.
    发明申请
    EDGE INJECTED SPEECH IN ELECTRONIC COMMUNICATIONS 有权
    EDGE在电子通讯中的注入言论

    公开(公告)号：US20160165045A1

    公开(公告)日：2016-06-09

    申请号：US14856033

    申请日：2015-09-16

    Applicant: United Services Automobile Association (USAA)

    Inventor： Vijay Jayapalan ,  Greg Yarbrough ,  Eric Smith

    IPC: H04M3/42 ,  G10L13/033 ,  G10L13/04 ,  H04M3/51

    CPC classification number: H04M3/5166 ,  G10L13/0335 ,  G10L13/043 ,  G10L2021/0135 ,  H04M3/42221 ,  H04M3/4936 ,  H04M3/5183 ,  H04M2201/39 ,  H04M2203/255 ,  H04M2203/306

    Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for receiving an input from an agent during a call with a caller where the input directs one or more processors to inject a recorded statement in the agent's voice into the call, and where the recorded statement in the agent's voice is stored in a computer-readable file. Obtaining the recorded statement in the agent's voice based on data associated with the input and in response to receiving the input. And causing the recorded statement in the agent's voice to be inserted into a media stream of the call.

    Abstract translation: 方法，系统和装置，包括在计算机存储介质上编码的计算机程序，用于在呼叫期间接收来自代理的输入，其中输入引导一个或多个处理器将代理人的语音中的记录语句注入呼叫 ，并且代理人语音中记录的语句存储在计算机可读文件中。 基于与输入相关联的数据并且响应于接收输入来获取代理人的语音中的记录语句。 并将代理人语音中的记录语句插入到该通话的媒体流中。

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