公开(公告)号：US09881617B2

公开(公告)日：2018-01-30

申请号：US15254326

申请日：2016-09-01

Applicant: Verint Systems Ltd.

Inventor： Oana Sidi ,  Ron Wein

IPC: G10L15/26 ,  G10L17/06 ,  G10L17/02 ,  G10L17/16 ,  G10L15/02 ,  G10L17/04 ,  G10L25/78 ,  H04M3/51 ,  G10L15/00

CPC classification number: G10L17/06 ,  G10L15/02 ,  G10L15/26 ,  G10L17/02 ,  G10L17/04 ,  G10L17/16 ,  G10L25/78 ,  G10L2015/025 ,  H04M3/5175 ,  H04M2201/41 ,  H04M2203/303

Abstract: In a method of diarization of audio data, audio data is segmented into a plurality of utterances. Each utterance is represented as an utterance model representative of a plurality of feature vectors. The utterance models are clustered. A plurality of speaker models are constructed from the clustered utterance models. A hidden Markov model is constructed of the plurality of speaker models. A sequence of identified speaker models is decoded.

公开(公告)号：US20170374193A1

公开(公告)日：2017-12-28

申请号：US15683404

申请日：2017-08-22

Applicant: Global Tel*Link Corporation

Inventor： Stephen Lee HODGE

IPC: H04M3/38 ,  H04L12/28 ,  H04L29/06 ,  H04M1/67 ,  H04M1/673 ,  H04M1/677 ,  H04M3/22 ,  H04M17/00 ,  H04M7/12 ,  H04M3/42 ,  G10L15/08 ,  H04W28/18 ,  H04W12/06 ,  H04W12/08 ,  H04W12/10

CPC classification number: H04M3/382 ,  G10L15/08 ,  G10L15/083 ,  G10L2015/088 ,  H04L12/28 ,  H04L63/083 ,  H04L63/0861 ,  H04L63/126 ,  H04M1/67 ,  H04M1/673 ,  H04M1/677 ,  H04M3/2218 ,  H04M3/2281 ,  H04M3/38 ,  H04M3/385 ,  H04M3/4211 ,  H04M3/42221 ,  H04M7/1295 ,  H04M17/305 ,  H04M2201/40 ,  H04M2201/41 ,  H04M2203/6054 ,  H04M2242/12 ,  H04W12/06 ,  H04W12/08 ,  H04W12/10 ,  H04W28/18

Abstract: A secure telephone call management system is provided for authenticating users of a telephone system in an institutional facility. Authentication of the users of the telephone call management system is accomplished by using a personal identification number, biometric means, and/or radio frequency means. The secure telephone call management system includes accounting software capable of limiting access to the system based on funds in a user's account, and includes management software capable of implementing widespread or local changes to the system. The system monitors a conversation in the telephone call to detect a presence of a first characteristic in audio of the conversation, and terminates the telephone call if the first characteristic does not match a second characteristic of biometric information of a user or a called party.

公开(公告)号：US20170318461A1

公开(公告)日：2017-11-02

申请号：US15144313

申请日：2016-05-02

Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION

Inventor： Michael Bender ,  David E. Nachman ,  Michael P. Shute

IPC: H04W12/06 ,  G06F21/31 ,  G06F21/62 ,  H04W4/02

CPC classification number: H04W12/06 ,  G06F21/31 ,  G06F21/316 ,  G06F21/32 ,  G06F21/6218 ,  G06F2221/2103 ,  H04L9/3271 ,  H04L63/0861 ,  H04L63/107 ,  H04L63/108 ,  H04M2201/41 ,  H04W4/02 ,  H04W12/08

Abstract: An approach is provided for authenticating a user. A request to authenticate the user is received. Historical data that includes social media interactions that specify a person authorized to access the device and geolocations of the person is polled. A question is generated to be relevant to a social media interaction and/or a geolocation included in the historical data. A digital representation of a voice of the user who provided an answer to the question is received. The voice of the user is verified as matching a voice of the person authorized to access the device. The answer is determined to be correct. Based on the matching voices and the answer being correct, the user is authenticated and access to the device by the user is granted.

公开(公告)号：US20170264739A1

公开(公告)日：2017-09-14

申请号：US15256293

申请日：2016-09-02

Applicant: CenturyLink Intellectual Property LLC

Inventor： Stephen R. Smith

IPC: H04M3/22 ,  G10L15/08

CPC classification number: H04M3/2281 ,  G10L25/51 ,  H04M3/42221 ,  H04M2201/41

Abstract: Novel tools and techniques might provide for implementing call monitoring, and, in particular embodiments, to methods, systems, apparatuses, and computer software for implementing self-learning corrections facility call monitoring. In some embodiments, a method might comprise an automated call monitor monitoring a voice or video call between a call participant and a prison inmate, and analyzing at least one of conversation content of the call, voice characteristics of the call participant and/or the prison inmate, and/or (for video calls) body language of the parties to the call, to determine whether the conversation content, voice characteristics, and/or body language are indicative of impermissible content and/or impermissible conduct (i.e., indicative of past, present, and/or future criminal behavior or acts, and the like). The automated call monitor might flag calls that present such indications of impermissible content and/or conduct, for review by corrections facility personnel, and might self-learn based on input by such personnel.

公开(公告)号：US20170201623A1

公开(公告)日：2017-07-13

申请号：US15469442

申请日：2017-03-24

Applicant: Securus Technologies, Inc.

Inventor： Luke Keiser ,  Scott Passe ,  Krishna Balantrapu ,  Alexander Noland ,  Jamie Nicole Wade

IPC: H04M3/436 ,  H04M3/42

CPC classification number: H04M3/436 ,  H04L63/029 ,  H04L63/08 ,  H04M3/2281 ,  H04M3/42059 ,  H04M3/42221 ,  H04M3/42374 ,  H04M3/4365 ,  H04M3/4931 ,  H04M7/003 ,  H04M15/8005 ,  H04M15/8083 ,  H04M2201/40 ,  H04M2201/41 ,  H04M2203/6045 ,  H04M2203/6054 ,  H04M2250/22 ,  H04M2250/52

Abstract: Systems and methods for inbound calls to controlled-environment facility resident media and/or communications devices may receive, via the device, data associated with the resident operating the device. Authentication of the resident operating the device may be verified as associated with an address identifier of the device and it may be confirmed that an inbound calling non-resident is associated with the address identifier. A notification of the inbound call may then be sent to the device, and the same or other data associated with the resident operating the device may be received, via the device. Authentication of the resident operating the device as a resident as associated with an address identifier may be re-verified using the same or other data and the call connected as a result of the verification, confirmation and/or re-verification.

公开(公告)号：US09654625B1

公开(公告)日：2017-05-16

申请号：US14732826

申请日：2015-06-08

Applicant: Tech-Friends Ltd.

Inventor： Levi Yitzchak Orbach

IPC: H04M1/64 ,  H04M3/42 ,  H04M3/493 ,  H04M3/38

CPC classification number: H04M3/42221 ,  H04M3/385 ,  H04M3/4936 ,  H04M2201/41 ,  H04M2203/6045

Abstract: A computerized system comprising: (a) a compliance server adapted to receive an audio feed of a telephone conversation; (b) an identification module adapted to compare said audio feed to a database of voice prints and identify participants in said telephone conversation; and (c) an analysis module adapted to ascertain a subject of said telephone conversation.

公开(公告)号：US20170118339A1

公开(公告)日：2017-04-27

申请号：US15286657

申请日：2016-10-06

Applicant: Verint Systems Ltd.

Inventor： Joseph Watson ,  Christopher J. Jeffs ,  Oren Stern ,  Galia Zacay ,  Omer Ziv

IPC: H04M3/51 ,  H04M3/42

CPC classification number: H04M3/5175 ,  G06Q10/0631 ,  H04M3/42221 ,  H04M3/5133 ,  H04M3/5183 ,  H04M2201/41 ,  H04M2201/60 ,  H04M2203/401 ,  H04M2203/556

Abstract: A method of evaluating scripts in an interpersonal communication includes monitoring a customer service interaction. At least one portion of a script is identified. At least one script requirement is determined. A determination is made whether the at least one portion of the script meets the at least one script requirement. An alert is generated indicative of a non-compliant script.

公开(公告)号：US09621698B2

公开(公告)日：2017-04-11

申请号：US15189895

申请日：2016-06-22

Applicant: International Business Machines Corporation

Inventor： Jonathan F. Brunn ,  Jessica W. Forrester ,  Stephen C. Hess ,  Jeffrey R. Hoy

IPC: H04M1/56 ,  H04M15/08 ,  H04M1/27 ,  H04M3/42 ,  G06F17/30 ,  H04L29/06 ,  G10L15/08 ,  H04L29/08 ,  H04M1/2745 ,  H04M1/57 ,  G06F3/0482 ,  G10L17/08 ,  G10L17/00 ,  G06Q50/00

CPC classification number: H04M1/271 ,  G06F3/0482 ,  G06F17/30477 ,  G06F17/3053 ,  G06F17/30864 ,  G06F17/30979 ,  G06Q50/01 ,  G10L15/08 ,  G10L17/00 ,  G10L17/005 ,  G10L17/08 ,  H04L65/1069 ,  H04L67/12 ,  H04M1/274508 ,  H04M1/274533 ,  H04M1/575 ,  H04M3/42042 ,  H04M2201/41

Abstract: Arrangements described herein include identifying a voice communication session established between a first communication device and a second communication device and, based on the voice communication session established between the first communication device and the second communication device, identifying a plurality of contacts who potentially may be the second user. A list including at least a name of each of the plurality of contacts who potentially may be the second user is presented to a first user using the first communication device.

公开(公告)号：US09614841B2

公开(公告)日：2017-04-04

申请号：US14805334

申请日：2015-07-21

Applicant: INTERACTIONS LLC

Inventor： Brian M. Novack ,  Daniel Larry Madsen ,  Timothy R. Thompson

IPC: H04M1/66 ,  H04L29/06 ,  H04M7/00 ,  G06Q20/40 ,  G06F21/32 ,  H04M3/38 ,  H04W12/06 ,  H04W12/02 ,  H04W12/08

CPC classification number: H04L63/0861 ,  G06F21/32 ,  G06Q20/40145 ,  H04M3/38 ,  H04M7/006 ,  H04M7/0078 ,  H04M2201/41 ,  H04M2203/6045 ,  H04W12/02 ,  H04W12/06 ,  H04W12/08

Abstract: A request from a party is received by a receiver from a remote system. The request from the party is received when the party attempts to obtain a service using the remote system. A selective determination is made to request, over a network, authentication of the party by a remote biometric system. A request is sent to the remote system for the party to provide a biometric sample responsive to determining to request authentication of the party. The service is provided contingent upon authentication of the party by the remote biometric system.

公开(公告)号：US20170094053A1

公开(公告)日：2017-03-30

申请号：US15372793

申请日：2016-12-08

Applicant: Securus Technologies, Inc.

Inventor： John S. Hogg, JR.

IPC: H04M3/22 ,  H04M3/42 ,  H04M3/58

CPC classification number: H04M3/2281 ,  H04M1/68 ,  H04M3/2218 ,  H04M3/38 ,  H04M3/42221 ,  H04M3/42348 ,  H04M3/42357 ,  H04M3/58 ,  H04M2201/41 ,  H04M2203/6054

Abstract: Embodiments of the present invention are directed generally to use of biometric identification during a call for detecting an anomaly occurring in the call, such as a change in the parties participating on the call. Communication between parties of a call is monitored and biometric identification is performed using the communication. According to one exemplary embodiment, biometric prints, such as voice prints, face prints, etc., are obtained for parties that are authorized to participate on a call. The call is then monitored and biometric data (e.g., audio, video, etc.) captured from communication during the call is compared with the biometric prints of the authorized parties to detect changes in the parties participating on the call, such as a new, unauthorized party joining the call. Thus, a call processing system can detect anomalies occurring during monitored calls, such as three-way calling, a handoff of a call, etc.