公开(公告)号：US20020064267A1

公开(公告)日：2002-05-30

申请号：US09823938

申请日：2001-03-30

Inventor： Robert Martin ,  Cathy Tio

IPC: H04M003/42

CPC classification number: H04M3/42 ,  H04L2012/5618 ,  H04L2012/563 ,  H04M3/42127 ,  H04M3/42153 ,  H04M3/4217 ,  H04M3/4228 ,  H04M3/428 ,  H04M3/48 ,  H04M3/56 ,  H04M7/006 ,  H04M7/126 ,  H04M7/129 ,  H04M2201/54 ,  H04M2207/203 ,  H04Q3/0041 ,  H04Q3/0045 ,  H04Q3/0054 ,  H04Q2213/13003 ,  H04Q2213/1305 ,  H04Q2213/13091 ,  H04Q2213/13097 ,  H04Q2213/13102 ,  H04Q2213/13103 ,  H04Q2213/13106 ,  H04Q2213/1313 ,  H04Q2213/1315 ,  H04Q2213/13156 ,  H04Q2213/13175 ,  H04Q2213/13176 ,  H04Q2213/13204 ,  H04Q2213/1324 ,  H04Q2213/1329 ,  H04Q2213/13298 ,  H04Q2213/13345 ,  H04Q2213/13389 ,  H04Q2213/13405 ,  H04Q2213/13512

Abstract: The present invention relates to methods and system for providing telecommunications services, such as call waiting, three-way call, and automatic recall, utilizing a plurality of state machines. Logic specifications define a set of states for each state machine. Each state in turn defines at least one action to be performed in response to a signal received by the state machine. The logic specification for each state machine can be stored, for example, in a textual format in a mark up language, such as HTML, XML, or or other markup language. A compiled representation of the logic specification is generated. Further, a context object tracks a current state of the telecommunication service. The context object accesses the compiled representation in response to an event, e.g., a call progress event, in order to effect a state transition and/or perform an action with respect to the telecommunication service.

Abstract translation: 本发明涉及利用多台状态机提供诸如呼叫等待，三方通话和自动召回的电信业务的方法和系统。 逻辑规范定义了每个状态机的一组状态。 每个状态依次定义响应于状态机接收到的信号而执行的至少一个动作。 每个状态机的逻辑规范可以例如以标记语言（例如HTML，XML或其他标记语言）的文本格式存储。 生成逻辑规范的编译表示。 此外，上下文对象跟踪电信业务的当前状态。 响应于事件（例如，呼叫进行事件），上下文对象访问编译的表示，以便实现关于电信服务的状态转换和/或执行动作。

公开(公告)号：KR101833387B1

公开(公告)日：2018-02-28

申请号：KR1020137015828

申请日：2010-12-20

Applicant: 상하이 출러 (쿠텍) 인포메이션 테크놀로지 컴퍼니 리미티드

Inventor： 왕,쟈량 ,  장,칸 ,  자오,양 ,  시에,하이차오

IPC: H04M3/42

CPC classification number: H04M3/4931 ,  H04M1/274508 ,  H04M1/27455 ,  H04M1/274558 ,  H04M1/274583 ,  H04M3/44 ,  H04M2201/54 ,  H04M2242/15 ,  H04M2242/22 ,  H04M2250/60 ,  H04M2250/70 ,  H04W4/022 ,  H04W4/023 ,  H04W4/16

Abstract: 본발명에의한시스템및 방법은자동으로비즈니스및 서비스전화번호를다이얼링한다. 예시적인일 실시예에서는비즈니스다이얼링시스템을제공한다. 상기시스템에는다수의비즈니스객체를저장하도록구성된메모리를포함하는바, 상기비즈니스객체에는다수의비즈니스실체와대응되는전화번호가포함된다. 상기시스템에는또한키를탐지하도록구성되는사용자입력설비가포함된다. 상기시스템에는또한상기사용자입력설비및 상기메모리에연결되는프로세서가포함된다. 상기프로세서는탐지된키에의하여키 시퀀스와숫자시퀀스를생성하도록구성된다. 상기프로세서는진일보로상기메모리에서상기키 시퀀스와대응되는비즈니스객체를검색하도록구성된다. 상기시스템에는또한상기숫자시퀀스와상기비즈니스객체를디스플레이하도록구성되는디스플레이설비가포함된다. 상기사용자입력화면은진일보로상기비즈니스객체중에서비즈니스객체에대한선택또는다이얼링명령을탐지하도록구성된다. 상기프로세서는또한만일상기비즈니스객체의선택을탐지하면선택된비즈니스객체와관련된동작을실행하며; 또한만일상기다이얼링명령을탐지하면상기숫자시퀀스를전화번호로하여다이얼링을진행하도록구성된다.

Abstract translation: 根据本发明的系统和方法自动拨打商业和服务电话号码。 示例性实施例提供了一种商业拨号系统。 该系统包括配置成存储多个业务对象的存储器，其中业务对象包括多个商业实体和对应的电话号码。 该系统还包括被配置为检测密钥的用户输入设施。 该系统还包括用户输入设施和耦合到存储器的处理器。 处理器被配置为通过检测到的密钥来生成密钥序列和数字序列。 处理器进一步被配置成检索与存储器中的密钥序列相对应的商业对象。 该系统还包括配置为显示数字序列和业务对象的显示设施。 用户输入屏幕进一步被配置为检测业务对象中的业务对象的选择或拨号命令。 如果处理器检测到业务对象的选择，则处理器还执行与所选业务对象相关联的动作; 另外，如果检测到拨号命令，则使用该号码序列作为电话号码执行拨号。

公开(公告)号：KR101824308B1

公开(公告)日：2018-01-31

申请号：KR1020157009310

申请日：2013-09-12

Applicant: 그린에덴 유.에스. 홀딩스 II, 엘엘씨

Inventor： 마카곤,페트르 ,  세이코,비아체슬라프 ,  추에쇼프,겐나디 ,  자코프,비아체슬라프

IPC: H04M3/51 ,  G06Q10/06 ,  H04M3/523

CPC classification number: H04M3/5175 ,  G06F9/45558 ,  G06F2009/4557 ,  G06F2009/45575 ,  G06Q10/0631 ,  H04M3/51 ,  H04M3/523 ,  H04M3/5232 ,  H04M3/5233 ,  H04M2201/42 ,  H04M2201/54 ,  H04M2203/355 ,  H04M2203/402 ,  H04M2203/408

Abstract: 본발명은컨택센터를위한라우팅로직을구성하는방법에관한것으로, 각각의라우팅템플릿이해당라우팅템플릿의하나이상의파라미터를정의하는메타데이터와연관된복수의라우팅템플릿을표시하는단계; 상기표시된템플릿중 하나의선택을수신하는단계; 컨택센터로의입력포인트를식별하여수신하는단계; 상기선택된템플릿의하나이상의파라미터를표시하는단계; 상기표시된파라미터중 하나의사용자입력값을수신하는단계; 및상기표시된파라미터중의하나및 상기식별된입력포인트와결부하여상기사용자입력값을저장하는단계를포함한다. 상기저장된사용자입력값은상기입력포인트에도달하는특정상호작용을라우팅하기위해검색될수 있다.

Abstract translation: 本发明涉及一种配置联络中心的路由逻辑的方法，包括：显示多个路由模板，每个路由模板与定义相应路由模板的一个或多个参数的元数据相关联; 接收对所显示模板之一的选择; 识别并接收联络中心的输入点; 显示所选模板的一个或多个参数; 接收所显示参数之一的用户输入值; 并且将用户输入值与所显示的参数中的一个和所识别的输入点相关联地存储。 存储的用户输入值可以被检索以路由到达输入点的特定交互。

公开(公告)号：JP5812304B2

公开(公告)日：2015-11-11

申请号：JP2013544997

申请日：2010-12-20

Applicant: シャンハイ・シュール・(クーテック)・インフォメーション・テクノロジー・カンパニー・リミテッド ,  SHANGHAI CHULE (COOTEK) INFORMATION TECHNOLOGY CO, LTD.

Inventor： ワン,ジァリャン ,  ツァン,カン ,  ツァオ,ヤン ,  シー,ハイチャオ

IPC: G06Q50/32 ,  H04M1/00 ,  H04M1/2745

CPC classification number: H04M3/4931 ,  H04M1/274508 ,  H04M1/27455 ,  H04M1/274558 ,  H04M1/274583 ,  H04M3/44 ,  H04W4/022 ,  H04W4/023 ,  H04W4/16 ,  H04M2201/54 ,  H04M2242/15 ,  H04M2242/22 ,  H04M2250/60 ,  H04M2250/70

公开(公告)号：JP2006502493A

公开(公告)日：2006-01-19

申请号：JP2004542759

申请日：2003-09-25

Applicant: パーソネータ エルティーディー

Inventor： マイケル メラー ,  アロン レルクック ,  エイブラハム ローゼンバッハ

IPC: G06F9/48 ,  H04L12/24 ,  H04M3/42 ,  H04Q3/00

CPC classification number: H04M3/2263 ,  H04L12/14 ,  H04L41/044 ,  H04L41/0823 ,  H04M3/4217 ,  H04M7/1205 ,  H04M2201/54 ,  H04Q3/0054

Abstract: 新しいサービスを開発して既存のネットワークにそれらを統合するためのオープンな環境を提供する、ソフトウェアによって実施される分散型のサービス統合システムであって、統合は、サービスの開発の責務も負うサービス統合システムの管理者によって実行される。 従って、新しいサービスの開発及び統合の手順が、電話サービス統合システムにおける一般的な手順よりも短くかつ安価である。 既存のネットワークインフラストラクチャに統合される新しいサービスの例として、通信業者の課金インフラストラクチャを使用する高度な課金サービスをサービス開発者が開発することが挙げられる。 また、本発明のシステムでは、システム管理者によって定義される修正可能なポリシーを通じて、サービス統合システムの中と、サービス統合システム及び通信ネットワークの間と、の両方においてパケットの流れがサービスレベルで制御される。 本発明のシステムでは、システム上に配置されるサービスへのシグナリングプロセスの可視性も提供され、ネットワーク適合化コンポーネントによってＩＰやＳＳ７などのさまざまなプロトコルと直接通信することができる。

公开(公告)号：EP2820834A1

公开(公告)日：2015-01-07

申请号：EP13754894.7

申请日：2013-02-28

Applicant: Teletech Holdings Inc.

Inventor： TUCHMAN, Kenneth D. ,  SHARPE, Bruce A. ,  TRUONG, Henry D. ,  BLATHERWICK, David

IPC: H04M3/523

CPC classification number: H04L41/22 ,  G06F3/0482 ,  G06F3/04842 ,  G06F3/0485 ,  H04M3/5141 ,  H04M3/523 ,  H04M2201/38 ,  H04M2201/42 ,  H04M2201/54 ,  H04M2203/2038 ,  H04M2203/252 ,  H04M2203/408

Abstract: A service center receives a command from a remote device over a network, where the service center provides support services to users on products on behalf clients. Based on the command, a context element of a route sequence map associated with a user of the remote device is identified, where the identified context element is one of context elements of the route sequence map in a hierarchical structure. Each context element having one or more property values specifying at least one of an action to be performed by the service center and a link to one or more child context elements. It is determined whether the identified context element is an action context element or a navigation context element based on one or more property values associated with the identified context element. If so, an action specified by the identified context is performed.

Abstract translation: 一种电子设备显示的图形表示，每一个对应于第一用户的路线序列图的上下文元件的第一行。 路线图序列包括在分层结构中组织上下文元素，具有一个或多个指定propertyValues行动每个上下文元件由服务器或在分层结构中的一个或多个子上下文元素的链接来执行。 响应于来自所述第一行的选择的第一图形表示的，具有至少第一图形表示的第一标识符（ID）的第一消息是反式mitted到服务器。 从服务器响应于所述第一消息，所述第二消息包括数据识别路线序列地图的上下文元件的第二行接收的第二消息。 第二行显示为子行的第一行。

公开(公告)号：EP1157529A4

公开(公告)日：2002-10-30

申请号：EP99953248

申请日：1999-10-20

Applicant: DUGAN ANDREW ,  ROBB TERRENCE ,  HOLMES ALLEN ,  DEO AJAY

Inventor： DUGAN ANDREW ,  ROBB TERRENCE ,  HOLMES ALLEN ,  DEO AJAY

IPC: G06F13/00 ,  H04L12/24 ,  H04M3/00 ,  H04M3/42 ,  H04M15/00 ,  H04Q3/00 ,  H04Q3/545 ,  G06F11/30 ,  G06F15/16 ,  H04L12/00 ,  H04M7/00

CPC classification number: H04M15/90 ,  H04M3/42144 ,  H04M15/00 ,  H04M2201/54 ,  H04M2203/052 ,  H04M2207/12 ,  H04M2215/016 ,  H04Q3/0029

Abstract: A method and apparatus for deploying and activating services in a communications network (202). In the context of a communications network (202) that deploys service functionality by distributing managed software objects to the service processing nodes (204), the present invention relates to selectively dispensing managed objects from a repository (230) and coordinating the instantaneous activation or deactivation of services through the communications network (202). Furthermore, where a managed object service creation environment (228) is coupled to the communications network (202), the method and apparatus of the present invention provides security, back-up, and version control of managed objects and other network data stored in the repository (230).

公开(公告)号：EP1145538A2

公开(公告)日：2001-10-17

申请号：EP99929089.3

申请日：1999-05-03

Applicant: SIEMENS AKTIENGESELLSCHAFT

Inventor： HIRSCH, Lucian ,  SCHMIDBAUER, Alfred

IPC: H04M17/00

CPC classification number: H04M3/2263 ,  H04M2201/54

Abstract: According to the invention, state information is transmitted between an agent (AG) of a management level (B, C) and at least one manager (MA1, MA2) of a next higher management level (A, B). A request message (staAS) is sent by the manager (MA1, MA2) to the agent (AG) for executing information matching. State information regarding deviations from a normal state are checked by the agent (AG) and changes in state information are sent to the manager (MA1, MA2) in one or several successive messages (staCN). Information matching is conducted only when changes in state information exist so that deviations from normal state are informed to the manager. Consequently, all state information regardless of whether said information has changed or not is not automatically transmitted to the manager. This results in reduced information flow between the agent and the manager and represents a considerable gain for the manager especially in the case of a plurality of managed objects.

公开(公告)号：EP1131730A1

公开(公告)日：2001-09-12

申请号：EP99970754.0

申请日：1999-10-20

Applicant: Deo, Ajay ,  Wong, Wendy ,  Wang, Henry ,  Syed, Sami

Inventor： Deo, Ajay ,  Wong, Wendy ,  Wang, Henry ,  Syed, Sami

IPC: G06F13/00 ,  G06F17/30 ,  H04M15/00 ,  H04M3/54 ,  H04M3/42 ,  H04H1/00

CPC classification number: H04M15/90 ,  H04M3/42144 ,  H04M15/00 ,  H04M2201/54 ,  H04M2203/052 ,  H04M2207/12 ,  H04M2215/016 ,  H04Q3/0029

Abstract: System and methodology for providing real-time call processing services received at a switch (158) in an intelligent network having one or more service nodes (204) having originating switches for receiving a call event. The system includes a platform-independent communication system for enabling communication between object instances executing at service nodes (204) in the intelligent network. An operating system agent object (204) instance executing in an execution environment associated with an originating switch communicates call origination information corresponding to a call event received at the switch to one or more object instances executing in an execution environment provided at a service node (204) in the network; the object instances including a line object instance for maintaining the state of a communications line associated with a call origination, and, a service object implementing methods for performing a service according to a customer request.

公开(公告)号：EP0865704A1

公开(公告)日：1998-09-23

申请号：EP96941268.0

申请日：1996-11-27

Applicant: TELEFONAKTIEBOLAGET L M ERICSSON (publ)

Inventor： KOISTINEN, Jari, Tapani ,  WENNMYR, Einar ,  CHUNG, Eui, Suk

IPC: G06F9 ,  H04M3 ,  H04Q3

CPC classification number: H04M3/42 ,  H04M2201/54 ,  H04Q3/0029 ,  H04Q2213/13502 ,  H04Q2213/13503 ,  H04Q2213/13535

Abstract: An object oriented system platform for a telecommunication system that provides subscriber services includes an upper layer containing applications in the form of base and supplementary functions providing base and supplementary services. This layer is implemented with base objects (202) and extension objects (204, 206, 208). The base objects are object types implementing functions which may need extension in the future, each object type being designed for a particular task which can be performed with a minimum of coordination with other base objects. The extension objects are object types implementing extension functions which form extensions to the base functions and make it possible to add new services and modify and extend existing services without changing the software of a system that has already been implemented and supplied.