Abstract:
모바일 디바이스의 사용자를 계속해서 인증하기 위한 장치, 시스템, 및 방법이 개시된다. 모바일 디바이스는 사용자 인터페이스, 트랜시버, 마이크로폰, 및 프로세서를 포함한다. 프로세서는 미리정의된 주기적 단위 또는 랜덤한 단위로 음성 스니핏들을 획득함으로써 호 동안 마이크로폰으로부터의 사용자의 음성을 계속해서 샘플링힌다. 프로세서는 또한, 마이크로폰으로부터의 샘플링된 음성을 저장된 음성에 비교하여 유효 사용자를 인증하고, 샘플링된 음성이 유효 사용자에 대해 저장된 음성에 일치하는 경우 모바일 디바이스의 기능이 계속된다. 반면에, 샘플링된 음성이 유효 사용자에 대해 저장된 음성에 일치하지 않는 경우 모바일 디바이스의 기능이 록킹된다.
Abstract:
A conference proceeding apparatus a conference proceeding method for advancing a conference are provided. The conference proceeding apparatus includes an interface configured to receive an input, a display configured to display subjects of a conference in response to the interface receiving an input to start the conference, and a voice recognizer configured to recognize voices of participants of the conference. The conference proceeding apparatus further includes a voice-text converter configured to convert the recognized voices into texts, and a controller configured to register, in a record of the conference, the converted texts corresponding to the subjects.
Abstract:
The invention provides a computer-implemented method of handling a telephone call, comprising monitoring a conversation between an agent and a customer on a telephone line as part of the telephone call to extract the audio signal therefrom. Real-time voice analytics are performed on the extracted audio signal while the telephone call is in progress. The results from the voice analytics are then passed to a computer-telephony integration system responsible for the call for use by the computer-telephony integration system for determining future handling of the call.
Abstract:
The invention relates to a method of authentication to gain access to a multi-modal application, receiving a multimodal markup language document for the multi-modal application that, when rendered, queries a user for a user identifier and for audio of the user's voice, rendering the multimodal markup language document to query the user for the user identifier and the audio of the user's voice, receiving user input comprising the user identifier and the audio of the user's voice, sending the user identifier and the audio of the user's voice to a server hosting the multi-modal application, and selectively receiving access to the multi-modal application program.