公开(公告)号：US20200159550A1

公开(公告)日：2020-05-21

申请号：US16196404

申请日：2018-11-20

Applicant: Express Scripts Strategic Development, Inc.

Inventor： Christopher M. Myers

IPC: G06F9/451 ,  G06F3/16 ,  H04M3/493 ,  H04M7/00 ,  G06F11/36

Abstract: A system for integrating a telephone system and a computing system includes an interactive voice response (IVR) platform configured to: obtain a command based on an audio input from a user, determine a web application that corresponds to the command, determine a goal in the web application associated with the command, and obtain information indicating a shortest user interface path to the goal. The system includes a cobrowse client configured to receive a document object model (DOM) of a current state of the web application from a cobrowse session. The IVR platform is configured to, based on the DOM, determine a next user interface action along the shortest user interface path and generate a voice prompt for the user based on the next user interface action. The cobrowse client is configured to receive an updated DOM in response to execution by the user of the next user interface action.

公开(公告)号：US20200159315A1

公开(公告)日：2020-05-21

申请号：US16196588

申请日：2018-11-20

Applicant: Express Scripts Strategic Development, Inc.

Inventor： Christopher M. Myers

IPC: G06F3/01 ,  G06F11/34 ,  G06F9/451

Abstract: A computer system for improving a user interface (UI) is disclosed. The system includes a reinforcement module that obtains (i) a shortest path to a goal in the UI and (ii) user interaction experiments; a distance module that determines a reinforcement distance for each page of the UI based on the user interaction experiments; and a step analysis module that determines a count of times that user interaction experiments indicate a deviation from each step of the shortest path. The determination is based on the determined reinforcement distance for the page of the UI associated with the step. The reinforcement module is configured to, in response to determining that a step requires reinforcement, generate a reinforcement for the step. Generating the reinforcement includes at least one of generating a prompt for an action associated with the step and altering a UI element associated with the step.