公开(公告)号：US20050021713A1

公开(公告)日：2005-01-27

申请号：US10817295

申请日：2004-04-05

Applicant: Andrew Dugan ,  Allen Holmes ,  Terence Robb ,  Ajay Deo ,  Sami Syed ,  Wendy Wong

Inventor： Andrew Dugan ,  Allen Holmes ,  Terence Robb ,  Ajay Deo ,  Sami Syed ,  Wendy Wong

IPC: H04M3/42 ,  H04M15/00 ,  H04Q3/00 ,  G06F15/173

CPC classification number: H04M15/90 ,  H04M3/42136 ,  H04M3/4228 ,  H04M15/00 ,  H04M2201/54 ,  H04M2203/052 ,  H04M2215/016 ,  H04Q3/0029 ,  H04Q3/0037

Abstract: In a telecommunications switching network having a resource complex including network switches, an intelligent service platform for providing intelligent call processing and service execution for call events received at the switches and requiring call processing services. A centralized administration system is provided that comprises a system for storing one or more reusable business objects that each encapsulate a distinct call-processing function, and any associated data required by the business object; a system for distributing selected business objects and associated data to selected nodes in the switching network based on pre-determined node configuration criteria; and, a system for activating the business objects in preparation for real-time use. A computing platform is provided within each node for executing those business objects required to perform a service in accordance with an event received at the network switch. Also within a node is a storage and retrieval system for sorting and retrieving selected objects and any associated data distributed by the administration system, and making them locally available to the computing platform when required to perform a service. An underlying location-independent communication system is provided to coordinate interaction of one or more business objects to perform the service in response to needs of the received event.

Abstract translation: 在具有包括网络交换机的资源复杂度的电信交换网络中，提供智能业务平台，用于为在交换机接收的呼叫事件提供智能呼叫处理和服务执行，并且需要呼叫处理服务。 提供了一种集中管理系统，其包括用于存储一个或多个可重用业务对象的系统，每个业务对象封装不同的呼叫处理功能，以及业务对象所需的任何相关数据; 用于基于预定的节点配置准则将所选业务对象和相关联的数据分发到所述交换网络中的所选节点的系统; 以及用于激活业务对象以准备实时使用的系统。 在每个节点内提供一个计算平台，用于根据在网络交换机接收到的事件执行执行服务所需的业务对象。 节点内还有一个存储和检索系统，用于对需要执行服务的计算平台进行排序和检索所选对象和由管理系统分发的任何关联数据，并使其在本地可用。 提供基础位置无关通信系统以协调一个或多个业务对象的交互以响应于接收到的事件的需要来执行服务。

公开(公告)号：US06804711B1

公开(公告)日：2004-10-12

申请号：US09420655

申请日：1999-10-19

Applicant: Andrew Dugan ,  Allen Holmes ,  Kelvin R. Porter ,  Terence A. Robb

Inventor： Andrew Dugan ,  Allen Holmes ,  Kelvin R. Porter ,  Terence A. Robb

IPC: G06F1300

CPC classification number: H04M15/90 ,  H04M3/42136 ,  H04M3/4228 ,  H04M15/00 ,  H04M2201/54 ,  H04M2203/052 ,  H04M2215/016 ,  H04Q3/0029 ,  H04Q3/0037

Abstract: A resource management system for an intelligent communications network having one or more distributed service nodes, each service node for providing services relating to an event received at a network resource associated with a service node. The system provides a look-ahead routing function enabling instantiation of service object instances at any service node in said intelligent network based on service types available at the service node in said network, an associated capability status indicating whether a requested service is available for instantiation at a service node and is currently active; and, a status of an execution environment capable of executing service object instances at each service node. Mechanisms are employed for instantiating service instances according to an implemented business strategy, e.g., load balancing.

Abstract translation: 一种用于具有一个或多个分布式服务节点的智能通信网络的资源管理系统，每个服务节点用于提供与在与服务节点相关联的网络资源处接收的事件相关的服务。 该系统提供了一种预先路由功能，其基于在所述网络中的服务节点处可用的服务类型，在所述智能网络中的任何服务节点处实现服务对象实例的实例化，相关联的能力状态指示所请求的服务是否可用于实例化 服务节点并且当前是活动的; 以及能够在每个服务节点执行服务对象实例的执行环境的状态。 根据实施的业务策略（例如负载均衡），采用机制来实例化服务实例。

公开(公告)号：US06788649B1

公开(公告)日：2004-09-07

申请号：US09420657

申请日：1999-10-19

Applicant: Andrew Dugan ,  David McDyson ,  Sami Syed

Inventor： Andrew Dugan ,  David McDyson ,  Sami Syed

IPC: H04L1256

CPC classification number: H04M15/90 ,  H04L12/4641 ,  H04L2012/5621 ,  H04L2012/563 ,  H04M3/42136 ,  H04M15/00 ,  H04M2201/54 ,  H04M2203/052 ,  H04M2215/016 ,  H04Q3/0029 ,  H04Q3/0037 ,  H04Q11/0478

Abstract: An intelligent network implementing processes and apparatus for supporting ATM/Vnet services. The intelligent network comprises the ability to receive an ATM VNET call at an ATM switch associated with a service node of the intelligent network, translate the dialed VNET number and then extend the call to a correct termination. Prior to the outdial, source address and subscription validation, destination address screening, source address screening and VNET number translation are performed. In one embodiment, assuming that the VNET call is an ATM to ATM call, no number translation is required. In placing Vnet/ATM calls, the network does all resource allocation, e.g., bandwidth reservation and allocation. The resource specification in the ATM setup message (e.g., bandwidth) is validated against the customer's subscription versus the current network utilization.

Abstract translation: 实现支持ATM / Vnet服务的过程和设备的智能网络。 智能网络包括在与智能网络的服务节点相关联的ATM交换机处接收ATM VNET呼叫的能力，翻译所拨的VNET号码，然后将呼叫扩展到正确的终端。 在过时，源地址和订阅验证之前，执行目的地地址筛选，源地址筛选和VNET号码转换。 在一个实施例中，假设VNET呼叫是ATM到ATM呼叫，不需要号码转换。 在进行Vnet / ATM呼叫时，网络执行所有资源分配，例如带宽预留和分配。 ATM设置消息中的资源规范（例如带宽）根据客户的订阅与当前的网络利用率进行验证。

公开(公告)号：US06779030B1

公开(公告)日：2004-08-17

申请号：US10040320

申请日：2002-01-04

Applicant: Andrew Dugan ,  Allen M. Holmes ,  Terence A. Robb ,  Ajay P. Deo ,  Sami Syed ,  Wendy T. Wong

Inventor： Andrew Dugan ,  Allen M. Holmes ,  Terence A. Robb ,  Ajay P. Deo ,  Sami Syed ,  Wendy T. Wong

IPC: G06F1300

CPC classification number: H04M15/90 ,  H04M3/42136 ,  H04M3/4228 ,  H04M15/00 ,  H04M2201/54 ,  H04M2203/052 ,  H04M2215/016 ,  H04Q3/0029 ,  H04Q3/0037

Abstract: In a telecommunications switching network having a resource complex including network switches, an intelligent service platform for providing intelligent call processing and service execution for call events received at the switches and requiring call processing services. A centralized administration system is provided that comprises a system for storing one or more reusable business objects that each encapsulate a distinct call processing function, and any associated data required by the business object; a system for distributing selected business objects and associated data to selected nodes in the switching network based on pre-determined node configuration criteria; and, a system for activating the business objects in preparation for real-time use. A computing platform is provided within each node for executing those business objects required to perform a service in accordance with an event received at the network switch. Also within a node is a storage and retrieval system for sorting and retrieving selected objects and any associated data distributed by the administration system, and making them locally available to the computing platform when required to perform a service. An underlying location-independent communication system is provided to coordinate interaction of one or more business objects to perform the service in response to needs of the received event.

Abstract translation: 在具有包括网络交换机的资源复杂度的电信交换网络中，提供智能业务平台，用于为在交换机接收的呼叫事件提供智能呼叫处理和服务执行，并且需要呼叫处理服务。 提供了一种集中管理系统，其包括用于存储一个或多个可重用业务对象的系统，每个业务对象封装不同的呼叫处理功能，以及业务对象所需的任何相关数据; 用于基于预定的节点配置准则将所选业务对象和相关联的数据分发到所述交换网络中的所选节点的系统; 以及用于激活业务对象以准备实时使用的系统。 在每个节点内提供一个计算平台，用于根据在网络交换机接收到的事件执行执行服务所需的业务对象。 节点内还有一个存储和检索系统，用于对需要执行服务的计算平台进行排序和检索所选对象和由管理系统分发的任何关联数据，并使其在本地可用。 提供基础位置无关通信系统以协调一个或多个业务对象的交互以响应于接收到的事件的需要来执行服务。

公开(公告)号：US20040005046A1

公开(公告)日：2004-01-08

申请号：US10613879

申请日：2003-07-03

Applicant: WorldCom, Inc.

Inventor： Ajay P. Deo ,  Kelvin R. Porter ,  Henry Wang

IPC: H04M007/00

CPC classification number: H04M15/00 ,  H04M3/42136 ,  H04M3/4228 ,  H04M15/90 ,  H04M2201/54 ,  H04M2203/052 ,  H04M2207/12 ,  H04M2215/016 ,  H04Q3/0029 ,  H04Q3/0037

Abstract: System and methodology for providing real-time call processing services received at a switch in an intelligent network having one or more service nodes having originating switches for receiving a call event. The system includes a platform-independent communication system for enabling communication between object instances executing at service nodes in the intelligent network. An operating system agent object instance executing in an execution environment associated with an originating switch communicates call origination information corresponding to a call event received at the switch to one or more object instances executing in an execution environment provided at a service node in the network; the object instances including a line object instance for maintaining the state of a communications line associated with a call origination, and, a service object implementing methods for performing a service according to a customer request. A first database storage device accessible by the service object provides call routing information according to a customer's subscription. A second database storage device is accessible by the service object to provide a corresponding terminating switch location address at a node in the network for the call based on the retrieved call routing information. The platform-independent communication system communicates call routing commands between the service object and at least the line object instance, for enabling call connection between originating and terminating switches independent of their location in the network.

Abstract translation: 用于提供在具有一个或多个具有用于接收呼叫事件的起始交换机的服务节点的智能网络中的交换机处接收的实时呼叫处理服务的系统和方法。 该系统包括平台无关的通信系统，用于实现在智能网络中的服务节点处执行的对象实例之间的通信。 在与始发交换机相关联的执行环境中执行的操作系统代理对象实例将与在交换机处接收到的呼叫事件相对应的呼叫发起信息传送到在网络中的服务节点处提供的执行环境中执行的一个或多个对象实例; 所述对象实例包括用于维护与呼叫发起相关联的通信线路的状态的线路对象实例，以及实现根据客户请求执行服务的方法的服务对象。 可由服务对象访问的第一数据库存储设备根据客户的订阅提供呼叫路由信息。 第二数据库存储设备可由服务对象访问，以基于所检索的呼叫路由信息在呼叫的网络中的节点处提供对应的终止交换机位置地址。 独立于平台的通信系统在服务对象和至少线路对象实例之间传送呼叫路由命令，用于在始发和终止交换机之间启用独立于网络中的位置的呼叫连接。

公开(公告)号：US20030023444A1

公开(公告)日：2003-01-30

申请号：US09387195

申请日：1999-08-31

Inventor： VICKI ST. JOHN

IPC: G10L011/00

CPC classification number: H04M3/493 ,  G10L2015/228 ,  H04M1/271 ,  H04M1/72561 ,  H04M3/382 ,  H04M3/5307 ,  H04M7/006 ,  H04M2201/40 ,  H04M2201/54 ,  H04M2201/60 ,  H04M2203/2061

Abstract: A system, method and article of manufacture are provided for recognizing voice commands for manipulating data on the Internet. Data is provided on a website. Voice signals are received from a user who is accessing the website, which are interpreted to determine navigation commands. Selected data of the website is output based on the navigation commands. In one embodiment of the present invention, the data includes a voice-activated application. The user may be allowed to access the website from either a computer or a telephone, or both. A language may be determined from the voice signals and the voice signals interpreted in the language being spoken by the user.

Abstract translation: 提供了一种用于识别用于操纵因特网上的数据的语音命令的系统，方法和制造。 数据在网站上提供。 从访问该网站的用户接收语音信号，该用户被解释为确定导航命令。 基于导航命令输出网站的选定数据。 在本发明的一个实施例中，数据包括语音激活应用。 可以允许用户从计算机或电话或两者都访问该网站。 可以根据用户所说的语言解释的语音信号和语音信号来确定语言。

公开(公告)号：US5694558A

公开(公告)日：1997-12-02

申请号：US682396

申请日：1996-07-17

Applicant: Randall B. Sparks ,  Lori Meiskey ,  Hans Brunner

Inventor： Randall B. Sparks ,  Lori Meiskey ,  Hans Brunner

IPC: G06F9/44 ,  H04M3/493 ,  G06F3/00 ,  G06F3/16

CPC classification number: G06F9/4443 ,  H04M3/493 ,  H04M2201/54 ,  H04M2203/355 ,  Y10S715/978

Abstract: A method and system for processing a user dialogue using dialogue-state objects. The method and system are implemented using an interactive computer system. The interactive computer system includes a dialogue manager and application control logic. The method includes the step of providing a plurality of objects encapsulating dialogue data and dialogue procedures associated with dialogue-states. The method next includes the step of providing a pointer. The pointer identifies a first object as a current object. The method further includes the step of receiving an input signal. The method also includes the step of processing the input signal. The method finally includes the step of updating the pointer based on the step of processing such that the pointer identifies a second object as the current object.

Abstract translation: 一种用于使用对话状态对象来处理用户对话的方法和系统。 该方法和系统使用交互式计算机系统来实现。 交互式计算机系统包括对话管理器和应用控制逻辑。 该方法包括提供封装与对话状态相关联的对话数据和对话过程的多个对象的步骤。 该方法接下来包括提供指针的步骤。 指针将第一个对象标识为当前对象。 该方法还包括接收输入信号的步骤。 该方法还包括处理输入信号的步骤。 该方法最终包括基于处理的步骤来更新指针的步骤，使得指针将第二对象标识为当前对象。

公开(公告)号：EP2656599B1

公开(公告)日：2016-06-08

申请号：EP10861014.8

申请日：2010-12-20

Applicant: Shanghai Chule (Cootek) Information Technology Co., Ltd.

Inventor： WANG, Jialiang ,  ZHANG, Kan ,  ZHAO, Yang ,  XIE, Haichao

IPC: H04M3/42 ,  H04M1/725 ,  H04M1/2745 ,  H04M3/44 ,  H04W4/16

CPC classification number: H04M3/4931 ,  H04M1/274508 ,  H04M1/27455 ,  H04M1/274558 ,  H04M1/274583 ,  H04M3/44 ,  H04M2201/54 ,  H04M2242/15 ,  H04M2242/22 ,  H04M2250/60 ,  H04M2250/70 ,  H04W4/022 ,  H04W4/023 ,  H04W4/16

Abstract: Systems and methods consistent with the invention relate to automated business and service dialing. According to one exemplary embodiment, a business dialing system is disclosed. The system includes a memory configured to store a plurality of business objects containing phone numbers corresponding to a plurality of business entities. The system further includes a user input device configured to detect key presses. The system also includes a processor coupled to the user input device and the memory. The processor is configured to generate a key sequence and a number sequence based on the detected key presses. The processor is further configured to search the memory for business objects corresponding to the key sequence. The system further includes a display device configured to display the number sequence and the business objects. The user input interface is further configured to detect a selection of a business object, among the business objects, or a dial command. The processor is configured to perform an action associated with the selected business object if the selection of the business object is detected, and dial the number sequence as a phone number if the dial command is detected.

公开(公告)号：EP2895953A1

公开(公告)日：2015-07-22

申请号：EP13836676.0

申请日：2013-09-12

Applicant: Greeneden U.S. Holdings II, LLC

Inventor： ZHAKOV, Vyacheslav ,  MAKAGON, Petr ,  RISTOCK, Herbert, Willi Artur

IPC: G06F9/44 ,  G06F11/30

CPC classification number: H04M3/5175 ,  G06F9/45558 ,  G06F2009/4557 ,  G06F2009/45575 ,  G06Q10/0631 ,  H04M3/51 ,  H04M3/523 ,  H04M3/5232 ,  H04M3/5233 ,  H04M2201/42 ,  H04M2201/54 ,  H04M2203/355 ,  H04M2203/402 ,  H04M2203/408

Abstract: A system and method for monitoring deployment states of a contact center. A processor migrates a state of the contact center from a first deployment state to a second deployment state. The processor records the steps in migrating from the first deployment state to the second deployment state, and stores the recorded steps in association with metadata describing the second deployment state. The processor monitors health of the second state, and takes an action for moving the state of the contact center to a healthy state in response to determining that the second deployment state is unhealthy. The migrating may be based on detecting a condition relating to operation of the contact center. The processor dynamically adjusts at least one hardware or software resource for the contact center based on the detected condition for migrating the state of the contact center from the first to the second deployment state.

Abstract translation: 用于监视联络中心的部署状态的系统和方法。 处理器将联络中心的状态从第一部署状态迁移到第二部署状态。 处理器记录从第一部署状态迁移到第二部署状态的步骤，并将记录的步骤与描述第二部署状态的元数据相关联地存储。 处理器监视第二状态的健康状况，并且响应于确定第二部署状态是不正常的而采取将联络中心的状态移动到健康状态的动作。 迁移可以基于检测与联络中心的操作有关的条件。 处理器基于用于将联络中心的状态从第一部署状态迁移到第二部署状态的检测条件，动态地调整用于联络中心的至少一个硬件或软件资源。

公开(公告)号：EP1123618A4

公开(公告)日：2003-04-16

申请号：EP99955114

申请日：1999-10-20

Applicant: DUGAN ANDREW ,  HOLMES ALLEN ,  ROBB TERRENCE ,  WONG WENDY ,  FISCHER KENNETH ,  SYED SAMI ,  DEO AJAY

Inventor： DUGAN ANDREW ,  HOLMES ALLEN ,  ROBB TERRENCE ,  WONG WENDY ,  FISCHER KENNETH ,  SYED SAMI ,  DEO AJAY

IPC: G06F13/00 ,  H04L12/24 ,  H04M3/00 ,  H04M3/42 ,  H04M15/00 ,  H04Q3/00 ,  H04Q3/545

CPC classification number: H04M15/90 ,  H04M3/42144 ,  H04M15/00 ,  H04M2201/54 ,  H04M2203/052 ,  H04M2207/12 ,  H04M2215/016 ,  H04Q3/0029

Abstract: A telecommunications switching network or Intelligent Network Architecture (170) includes a novel central administration (500) and Resource Complex (180) for administering and tracking service resources to a plurality of nodes (204) capable of telecommunications service processing.