公开(公告)号：EP1131730A4

公开(公告)日：2002-11-20

申请号：EP99970754

申请日：1999-10-20

Applicant: DEO AJAY ,  WONG WENDY ,  WANG HENRY ,  SYED SAMI

Inventor： DEO AJAY ,  WONG WENDY ,  WANG HENRY ,  SYED SAMI

IPC: G06F13/00 ,  H04L12/24 ,  H04M3/00 ,  H04M3/42 ,  H04M15/00 ,  H04Q3/00 ,  H04Q3/545 ,  G06F17/30 ,  H04H1/00 ,  H04M3/54

CPC classification number: H04M15/90 ,  H04M3/42144 ,  H04M15/00 ,  H04M2201/54 ,  H04M2203/052 ,  H04M2207/12 ,  H04M2215/016 ,  H04Q3/0029

Abstract: System and methodology for providing real-time call processing services received at a switch (158) in an intelligent network having one or more service nodes (204) having originating switches for receiving a call event. The system includes a platform-independent communication system for enabling communication between object instances executing at service nodes (204) in the intelligent network. An operating system agent object (204) instance executing in an execution environment associated with an originating switch communicates call origination information corresponding to a call event received at the switch to one or more object instances executing in an execution environment provided at a service node (204) in the network; the object instances including a line object instance for maintaining the state of a communications line associated with a call origination, and, a service object implementing methods for performing a service according to a customer request.

公开(公告)号：EP1123618A1

公开(公告)日：2001-08-16

申请号：EP99955114.6

申请日：1999-10-20

Applicant: Dugan, Andrew ,  Holmes, Allen ,  Robb, Terrence ,  Wong, Wendy ,  Fischer, Kenneth ,  Syed, Sami

Inventor： Dugan, Andrew ,  Holmes, Allen ,  Robb, Terrence ,  Wong, Wendy ,  Fischer, Kenneth ,  Syed, Sami

IPC: H04M3/42

CPC classification number: H04M15/90 ,  H04M3/42144 ,  H04M15/00 ,  H04M2201/54 ,  H04M2203/052 ,  H04M2207/12 ,  H04M2215/016 ,  H04Q3/0029

Abstract: A telecommunications switching network or Intelligent Network Architecture (170) includes a novel central administration (500) and Resource Complex (180) for administering and tracking service resources to a plurality of nodes (204) capable of telecommunications service processing.

公开(公告)号：EP1079586A2

公开(公告)日：2001-02-28

申请号：EP00306925.9

申请日：2000-08-14

Applicant: Siemens Information and Communication Networks Inc.

Inventor： Tran, Thanh ,  Nguyen, Hung B. ,  Kull, Frederick

IPC: H04M3/22

CPC classification number: H04M3/2254 ,  H04M3/42314 ,  H04M3/533 ,  H04M2201/42 ,  H04M2201/54

Abstract: A communication network 100 and an associated network manager server 102 include one or more instances of a first object type 122 and one or more instances of a second object type 124. The first object type 122 is associated with a first product of the communication network such as a PBX and the second object type 124 is associated with a second product of the network such as a phone mail product. The network includes a first local module 120a for configuring each instance of the first object type 122 and a second local module 120b for configuring each instance of the second object type 124. A network management server 102 of the network 100 includes a product specific coordinator 106. The product specific coordinator 106 includes means 108a for coordinating configuration activities among each instance of the first object type 122 via the first local module 120a and means 108b for coordinating configuration activities among each instance of the second object type 124 via the second local module 120b. The network 100 further includes a network coordinator 104 adapted for configuring each instance of a network object 126, such as a person object that includes a PBX component and a phone mail component. The network object 126 includes a first component associated with the first object type 122 and a second component associated with the second object type 124. The communication network 100 further includes a network management client 110 that includes a graphical user interface adapted for enabling a user to invoke the network management server 102.

Abstract translation: 通信网络100和相关联的网络管理器服务器102包括第一对象类型122和第二对象类型124的一个或多个实例的一个或多个实例。第一对象类型122与通信网络的第一个产品相关联， 作为PBX，并且第二对象类型124与诸如电话邮件产品的网络的第二产品相关联。 网络包括用于配置第一对象类型122的每个实例的第一本地模块120a和用于配置第二对象类型124的每个实例的第二本地模块120b。网络100的网络管理服务器102包括产品特定协调器106 产品特定协调器106包括用于经由第一本地模块120a协调第一对象类型122的每个实例之间的配置活动的装置108a和用于经由第二本地模块120b协调第二对象类型124的每个实例之间的配置活动的装置108b 。 网络100还包括适于配置网络对象126的每个实例的网络协调器104，诸如包括PBX组件和电话邮件组件的人物对象。 网络对象126包括与第一对象类型122相关联的第一组件和与第二对象类型124相关联的第二组件。通信网络100还包括网络管理客户端110，其包括图形用户界面，其适于使用户能够 调用网络管理服务器102.

公开(公告)号：US09325699B2

公开(公告)日：2016-04-26

申请号：US13928066

申请日：2013-06-26

Applicant: Vonage America Inc.

Inventor： Mabrouk Aboughanaima ,  Chakrapani Gorrepati ,  Deepak Ottur ,  John Erickson

IPC: G06F17/30 ,  H04L29/06 ,  H04M3/38 ,  H04M7/00

CPC classification number: H04L63/083 ,  H04L63/0281 ,  H04L63/08 ,  H04L63/0884 ,  H04M3/38 ,  H04M7/0012 ,  H04M2201/54 ,  H04M2207/30

Abstract: A method and apparatus for routing Application Programming Interface (API) calls from a partner entity to a telephony service provider (TSP) network are provided herein. In some embodiments, a method for routing API calls may include receiving a first message including an API call and a partner API key used to authenticate the partner entity on the TSP network to access a partner API layer disposed on the TSP network, extracting the partner API key from the first message, performing an authentication process to authenticate an identity of the partner entity using at least the extracted partner API key, and routing the first message based on results of the authentication process. In some embodiments, the first message is routed to the partner API layer disposed on the TSP network when the identity of the partner entity is authenticated.

Abstract translation: 本文提供了一种用于将来自伙伴实体的应用编程接口（API）呼叫路由到电话服务提供商（TSP）网络的方法和装置。 在一些实施例中，用于路由API调用的方法可以包括接收包括API调用的第一消息和用于认证TSP网络上的伙伴实体的伙伴API密钥以访问设置在TSP网络上的伙伴API层，提取伙伴 API密钥，执行认证过程以使用至少所提取的伙伴API密钥来验证对方实体的身份，以及基于认证过程的结果来路由第一消息。 在一些实施例中，当伙伴实体的身份被认证时，第一消息被路由到设置在TSP网络上的伙伴API层。

公开(公告)号：US20150055771A1

公开(公告)日：2015-02-26

申请号：US14465218

申请日：2014-08-21

Applicant: BSJD, LLC

Inventor： Joseph Dauteuil ,  Stuart Groom

IPC: H04M3/42 ,  G06F17/30

CPC classification number: H04M3/42314 ,  G06F17/30598 ,  G06F17/30864 ,  H04M3/22 ,  H04M3/42161 ,  H04M3/5175 ,  H04M2201/38 ,  H04M2201/54

Abstract: A system and method for mapping a private branch exchange is provided whereby a visual representation of a private branch exchange is graphically displayed. Once the PBX is mapped, a user can then make changes to the connections and other data in the branch exchange and save those changes such that the PBX will then follow the edited structure.

Abstract translation: 提供用于映射专用小交换机的系统和方法，由此图形地显示专用小交换机的视觉表示。 一旦PBX被映射，用户可以对分支交换中的连接和其他数据进行更改，并保存这些更改，使得集团电话随后将遵循编辑的结构。

公开(公告)号：US08942369B2

公开(公告)日：2015-01-27

申请号：US13407138

申请日：2012-02-28

Applicant: Kenneth D. Tuchman ,  Bruce A. Sharpe ,  Henry D. Truong ,  David Blatherwick

Inventor： Kenneth D. Tuchman ,  Bruce A. Sharpe ,  Henry D. Truong ,  David Blatherwick

IPC: H04M3/00

CPC classification number: H04L41/22 ,  G06F3/0482 ,  G06F3/04842 ,  G06F3/0485 ,  H04M3/5141 ,  H04M3/523 ,  H04M2201/38 ,  H04M2201/42 ,  H04M2201/54 ,  H04M2203/2038 ,  H04M2203/252 ,  H04M2203/408

Abstract: A service center receives a command from a remote device over a network, where the service center provides support services to users on products on behalf clients. Based on the command, a context element of a route sequence map associated with a user of the remote device is identified, where the identified context element is one of context elements of the route sequence map in a hierarchical structure. Each context element having one or more property values specifying at least one of an action to be performed by the service center and a link to one or more child context elements. It is determined whether the identified context element is an action context element or a navigation context element based on one or more property values associated with the identified context element. If so, an action specified by the identified context is performed.

Abstract translation: 服务中心通过网络从远程设备接收命令，服务中心为用户代表客户端的产品提供支持服务。 基于该命令，识别与远程设备的用户相关联的路由序列映射的上下文元素，其中所标识的上下文元素是分层结构中的路由序列映射的上下文元素之一。 每个上下文元素具有一个或多个属性值，其指定要由服务中心执行的动作中的至少一个以及指向一个或多个子上下文元素的链接。 基于与所识别的上下文元素相关联的一个或多个属性值来确定所识别的上下文元素是动作上下文元素还是导航上下文元素。 如果是，则执行由所识别的上下文指定的动作。

公开(公告)号：US07496053B1

公开(公告)日：2009-02-24

申请号：US11287548

申请日：2005-11-23

Applicant: Aaron W. Seabaugh ,  Brian R. James ,  Joaquin Jares ,  Martin H. Rosalin

Inventor： Aaron W. Seabaugh ,  Brian R. James ,  Joaquin Jares ,  Martin H. Rosalin

IPC: H04L12/28

CPC classification number: H04M3/51 ,  G06F8/38 ,  H04M7/0024 ,  H04M2201/42 ,  H04M2201/54 ,  H04M2203/253

Abstract: A system and method for the rapid and visual web-based development of web-based customer service applications which render rich graphical user interfaces emulating the controls common to traditional desktop applications is disclosed. The rich user interface applications are comprised of scripting languages built with standard browser-based protocols and thus do not require the installation of any additional client-side or proprietary software applications. Not only is the user able to work on a rich user interface web application, but this application then allows the user to create, or develop, another web-based rich-thin-client application using visual programming tools.

Abstract translation: 公开了一种用于基于Web的客户服务应用程序的快速和可视化网络开发的系统和方法，其呈现模拟传统桌面应用程序通用控件的丰富图形用户界面。 丰富的用户界面应用程序由基于标准浏览器协议构建的脚本语言组成，因此不需要安装任何其他客户端或专有软件应用程序。 用户不仅可以在丰富的用户界面Web应用程序上工作，而且此应用程序允许用户使用可视化编程工具创建或开发另一个基于Web的富客户端应用程序。

公开(公告)号：US07216350B2

公开(公告)日：2007-05-08

申请号：US09823940

申请日：2001-03-30

Applicant: Robert Martin ,  Jared Dubin ,  Jeff Williamson ,  Cathy Tio

Inventor： Robert Martin ,  Jared Dubin ,  Jeff Williamson ,  Cathy Tio

IPC: G06F9/44 ,  G06F15/16

CPC classification number: H04M3/42 ,  H04L2012/5618 ,  H04L2012/563 ,  H04M3/42127 ,  H04M3/42153 ,  H04M3/4217 ,  H04M3/4228 ,  H04M3/428 ,  H04M3/48 ,  H04M3/56 ,  H04M7/006 ,  H04M7/126 ,  H04M7/129 ,  H04M2201/54 ,  H04M2207/203 ,  H04Q3/0041 ,  H04Q3/0045 ,  H04Q3/0054 ,  H04Q2213/13003 ,  H04Q2213/1305 ,  H04Q2213/13091 ,  H04Q2213/13097 ,  H04Q2213/13102 ,  H04Q2213/13103 ,  H04Q2213/13106 ,  H04Q2213/1313 ,  H04Q2213/1315 ,  H04Q2213/13156 ,  H04Q2213/13175 ,  H04Q2213/13176 ,  H04Q2213/13204 ,  H04Q2213/1324 ,  H04Q2213/1329 ,  H04Q2213/13298 ,  H04Q2213/13345 ,  H04Q2213/13389 ,  H04Q2213/13405 ,  H04Q2213/13512

Abstract: Improved methods and apparatus for telecommunications call service and call feature processing utilize a compiled representation of a textual description in a mark-up language of operations describing a telecommunication service is generated. Objects access this compiled representation, in response to events occurring with respect to a telecommunication service, in order to cause operations represented in the compiled representation to be executed.

Abstract translation: 用于电话呼叫服务和呼叫特征处理的改进的方法和装置利用描述电信服务的操作的标记语言的文本描述的编译表示。 响应于相对于电信服务发生的事件，对象访问该编译表示，以便导致编译表示中所表示的操作被执行。

公开(公告)号：US07209964B2

公开(公告)日：2007-04-24

申请号：US10817295

申请日：2004-04-05

Applicant: Andrew Dugan ,  Allen M. Holmes ,  Terence A. Robb ,  Ajay P. Deo ,  Sami Syed ,  Wendy T. Wong

Inventor： Andrew Dugan ,  Allen M. Holmes ,  Terence A. Robb ,  Ajay P. Deo ,  Sami Syed ,  Wendy T. Wong

IPC: G06F15/173

CPC classification number: H04M15/90 ,  H04M3/42136 ,  H04M3/4228 ,  H04M15/00 ,  H04M2201/54 ,  H04M2203/052 ,  H04M2215/016 ,  H04Q3/0029 ,  H04Q3/0037

Abstract: In a telecommunications switching network having a resource complex including network switches, an intelligent service platform for providing intelligent call processing and service execution for call events received at the switches and requiring call processing services. A centralized administration system is provided that comprises a system for storing one or more reusable business objects that each encapsulate a distinct call-processing function, and any associated data required by the business object; a system for distributing selected business objects and associated data to selected nodes in the switching network based on pre-determined node configuration criteria; and, a system for activating the business objects in preparation for real-time use. A computing platform is provided within each node for executing those business objects required to perform a service in accordance with an event received at the network switch. Also within a node is a storage and retrieval system for sorting and retrieving selected objects and any associated data distributed by the administration system, and making them locally available to the computing platform when required to perform a service. An underlying location-independent communication system is provided to coordinate interaction of one or more business objects to perform the service in response to needs of the received event.

Abstract translation: 在具有包括网络交换机的资源复杂度的电信交换网络中，提供智能业务平台，用于为在交换机接收的呼叫事件提供智能呼叫处理和服务执行，并且需要呼叫处理服务。 提供了一种集中管理系统，其包括用于存储一个或多个可重用业务对象的系统，每个业务对象封装不同的呼叫处理功能，以及业务对象所需的任何相关数据; 用于基于预定的节点配置准则将所选业务对象和相关联的数据分发到所述交换网络中的所选节点的系统; 以及用于激活业务对象以准备实时使用的系统。 在每个节点内提供一个计算平台，用于根据在网络交换机接收到的事件执行执行服务所需的业务对象。 节点内还有一个存储和检索系统，用于对需要执行服务的计算平台进行排序和检索所选对象和由管理系统分发的任何关联数据，并使其在本地可用。 提供基础位置无关通信系统以协调一个或多个业务对象的交互以响应于接收到的事件的需要来执行服务。

公开(公告)号：US20060165223A1

公开(公告)日：2006-07-27

申请号：US11354068

申请日：2006-02-15

Applicant: Andrew Dugan ,  Allen Holmes ,  Kelvin Porter ,  Terence Robb

Inventor： Andrew Dugan ,  Allen Holmes ,  Kelvin Porter ,  Terence Robb

IPC: H04M3/22

CPC classification number: H04M15/90 ,  H04M3/2263 ,  H04M3/42136 ,  H04M3/4228 ,  H04M15/00 ,  H04M2201/54 ,  H04M2203/052 ,  H04M2207/12 ,  H04M2215/016 ,  H04Q3/0029 ,  H04Q3/0037 ,  H04Q3/0058

Abstract: A resource management system for an intelligent communications network having one or more distributed service nodes, each service node for providing services relating to an event received at a network resource associated with a service node. The system comprising a first processing tier comprising one or more local execution environments located at a node, each execution environment including a mechanism for instantiating one or more service objects capable of performing event services at a first local execution environment, and, for generating status information relating to executing service objects; and, a second processing tier associated with a service node and including a system processor for tracking status and availability of service objects and local execution environments. Upon receipt of service requests, the system processor communicates with the first processing tier for receiving the status information and initiating service object instantiation in the one or more local execution environments in the first processing tier at the node based upon the status and availability information of the requested service object.