公开(公告)号：JP2012239155A

公开(公告)日：2012-12-06

申请号：JP2012023855

申请日：2012-02-07

Applicant: Avaya Inc ,  アバイア インク.

Inventor： MISHRA AMIT ,  NARAYANAN SRINIVASAN ,  PAYSANKER ANAND

IPC: H04M3/56

CPC classification number: H04L1/1867 ,  G06F11/1443 ,  H04L12/1818 ,  H04L65/1069 ,  H04L65/403 ,  H04L65/80 ,  H04M3/567 ,  H04N7/15

Abstract: PROBLEM TO BE SOLVED: To provide a system for recovering failure during a conference.SOLUTION: The communication system according to the present invention has a first communication endpoint, a first MCU communicated with the first communication endpoint, and a second MCU communicated with the first MCU. The first MCU has a first memory for storing a conference setting for the first communication endpoint relating to a first conference, and a first processor communicated with the first memory executing a conference relating to the first communication endpoint according to the conference setting. The second MCU has a second memory for storing the conference setting for the first communication endpoint received from the first MCU, a second processor communicated with the second memory normalizing the conference setting and executing a second conference relating to the first communication endpoint according to the conference setting received from the first MCU.

Abstract translation: 要解决的问题：提供在会议期间恢复故障的系统。 解决方案：根据本发明的通信系统具有第一通信端点，与第一通信端点通信的第一MCU以及与第一MCU通信的第二MCU。 第一MCU具有用于存储与第一会议相关的第一通信端点的会议设置的第一存储器，以及根据会议设置与第一存储器进行通信的第一处理器，执行与第一通信端点有关的会议。 第二MCU具有用于存储从第一MCU接收到的第一通信端点的会议设置的第二存储器，与第二存储器进行通信的第二处理器，规范会议设置，并根据会议执行与第一通信端点有关的第二会议 从第一个MCU接收的设置。 版权所有（C）2013，JPO＆INPIT

公开(公告)号：JP2012068732A

公开(公告)日：2012-04-05

申请号：JP2010210957

申请日：2010-09-21

Applicant: Avaya Inc ,  アバイア インク.

Inventor： MICHAELIS PAUL ROLLER ,  DAVID S MOLLER

IPC: G06Q50/10 ,  G06Q30/02

Abstract: PROBLEM TO BE SOLVED: To provide a consumer with a product, in particular, software for a predetermined time.SOLUTION: A method for providing a consumer with a product for a predetermined time includes the steps of: (A) a retail server node receiving the detection of presence of the consumer in a shop; (B) the retail server node specifying the consumer; (C) the retail server node determining whether or not the consumer made any inquiry about the product in the past; (D) the retail server node extracting inquiry information for the inquiry in the past; and (E) the retail server node installing the product in a portable device of the consumer on the basis of the extracted inquiry information.

Abstract translation: 要解决的问题：为消费者提供特定的产品，特别是在预定时间内的软件。 解决方案：一种用于向消费者提供预定时间的产品的方法包括以下步骤：（A）零售服务器节点接收消费者在商店中的存在的检测; （B）指定消费者的零售服务器节点; （C）零售服务器节点确定消费者过去是否对产品进行查询; （D）零售服务器节点提取过去查询的查询信息; 和（E）基于所提取的查询信息将消费者的便携设备安装在零售服务器节点上。 版权所有（C）2012，JPO＆INPIT

公开(公告)号：JP2011227894A

公开(公告)日：2011-11-10

申请号：JP2011088798

申请日：2011-04-13

Applicant: Avaya Inc ,  アバイア インク.

Inventor： THURN DIN-TURRON ,  BIRGITTE GOEPPERT

IPC: G06F13/00

CPC classification number: H04L67/36 ,  G06Q10/10 ,  H04L65/403 ,  H04L67/14 ,  H04L67/142 ,  H04L67/22

Abstract: PROBLEM TO BE SOLVED: To provide a method and a system where a user can use a work product afterwards.SOLUTION: The method of this invention has (A) a step to trace the interaction between a user and an automated assistant in a communication session where the automated assistant is displayed in a graphical user interface managing the communication session, and the graphical user interface displays the automated assistant in the same manner as a participant, (B) a step to identify a work product created by the interaction, (C) a step to associate the work product with the user, and (D)a step to store the work product in a persistent communication session.

Abstract translation: 要解决的问题：提供一种用户以后可以使用工作产品的方法和系统。 解决方案：本发明的方法具有（A）在管理通信会话的图形用户界面中显示自动助理的通信会话中跟踪用户与自动助理之间的交互的步骤，以及图形 用户界面以与参与者相同的方式显示自动助理，（B）识别通过交互创建的工作产品的步骤，（C）将工作产品与用户相关联的步骤，以及（D） 将工作产品存储在持续的通信会话中。 版权所有（C）2012，JPO＆INPIT

公开(公告)号：JP2011100444A

公开(公告)日：2011-05-19

申请号：JP2010216937

申请日：2010-09-28

Applicant: Avaya Inc ,  アバイア インク.

Inventor： SAMBHAR ANKUR

IPC: G06Q50/00 ,  G06F13/00 ,  G06Q10/00

CPC classification number: H04L12/1822 ,  G06Q10/1095 ,  H04L12/1827 ,  H04L12/1831 ,  H04M3/42221 ,  H04M3/42365 ,  H04M3/563 ,  H04M2203/357 ,  H04M2203/5081

Abstract: PROBLEM TO BE SOLVED: To provide a virtual meeting attending system that improves a function of a meeting.
SOLUTION: The method includes (A) a step of specifying a virtual meeting attending device that operates for meeting participants, (B) a step of recognizing one of topics of the discussion of a trigger event and agenda to which a tag is attached, and (C) a step of executing at least one of the following substeps: (C1) a substep of recording part of the meeting, (C2) a substep of taking notes, (C3) a substep of responding to an operation item, (C4) a substep of executing contribution recorded in advance, and (C5) a substep of patching the meeting participants to the meeting on demand. The substep has a substep in which the meeting participants contribute to the meeting in real time based on the (B) step.
COPYRIGHT: (C)2011,JPO&INPIT

Abstract translation: 要解决的问题：提供提高会议功能的虚拟会议参加系统。 解决方案：该方法包括：（A）指定为会议参与者操作的虚拟会议参与设备的步骤，（B）识别关于触发事件的讨论的主题之一和标签所在的议程的步骤 （C）执行以下子步骤中的至少一个子步骤的步骤：（C1）记录会议部分的子步骤，（C2）记录子步骤，（C3）响应操作项目的子步骤 ，（C4）预先记录的贡献子步骤，（C5）按需分配会议参加者的子步骤。 子步骤有一个子步骤，会议参与者根据（B）步骤实时地为会议做出贡献。 版权所有（C）2011，JPO＆INPIT

公开(公告)号：JP2011045057A

公开(公告)日：2011-03-03

申请号：JP2010181537

申请日：2010-08-16

Applicant: Avaya Inc ,  アバイア インク.

Inventor： BALASAYGUN MEHMET C ,  KILLIAN MICHAEL J

IPC: H04M11/00 ,  G06F17/30

CPC classification number: G06Q30/02

Abstract: PROBLEM TO BE SOLVED: To provide a method for improving the possibility of connection, in a communication environment. SOLUTION: The method includes the steps of (A) collecting information from an information source by an information collection module, the information source including one of a blog, a discussion forum, a social networking site, a microblog, and a website; (B) executing any one of conversation analysis, pattern analysis, content analysis, utilization pattern analysis, input type analysis, time-associated analysis, past analysis or statistical analysis of the collected information; and (C) estimating an appropriate contact modality. COPYRIGHT: (C)2011,JPO&INPIT

Abstract translation: 要解决的问题：提供在通信环境中提高连接可能性的方法。 解决方案：该方法包括以下步骤：（A）通过信息收集模块从信息源收集信息，信息源包括博客，论坛，社交网站，微博和网站之一 ; （B）执行会话分析，模式分析，内容分析，利用模式分析，输入类型分析，时间相关分析，收集信息的过去分析或统计分析中的任一项; 和（C）估计适当的接触方式。 版权所有（C）2011，JPO＆INPIT

公开(公告)号：JP2011041251A

公开(公告)日：2011-02-24

申请号：JP2010109862

申请日：2010-05-12

Applicant: Avaya Inc ,  アバイア インク.

Inventor： DAS KARUNAKARAN KUMARA ,  RAVI TILAK ,  SANTOS CURTIS

IPC: H04W84/12

CPC classification number: H04L12/4625 ,  H04L41/0213 ,  H04L41/082 ,  H04W88/085 ,  H04W88/12

Abstract: PROBLEM TO BE SOLVED: To provide a network architecture separating a data plane from a control plane.
SOLUTION: In a first network device (ND) having only a first data plane portion, a method includes the following steps. An incoming data packet is received at a port of the first ND. It includes (A) the step of determining a first current network interface (CNI) used by the first ND port based on data in the data packet, (B) the step of uploading the first CNI on a remote wireless controller, and (C) the step of receiving update information to the first CNI after uploading the first CNI. The remote wireless controller executes a first control plane function for the first ND. The update information is provided by the remote wireless controller.
COPYRIGHT: (C)2011,JPO&INPIT

Abstract translation: 要解决的问题：提供将数据平面与控制平面分开的网络架构。 解决方案：在仅具有第一数据平面部分的第一网络设备（ND）中，一种方法包括以下步骤。 在第一ND的端口处接收输入数据分组。 它包括（A）基于数据分组中的数据确定第一ND端口使用的第一当前网络接口（CNI）的步骤，（B）在远程无线控制器上上载第一CNI的步骤，和（C ）在上传第一个CNI后接收第一个CNI的更新信息的步骤。 远程无线控制器执行第一个ND的第一个控制平面功能。 更新信息由远程无线控制器提供。 版权所有（C）2011，JPO＆INPIT

公开(公告)号：JP2011041248A

公开(公告)日：2011-02-24

申请号：JP2010074595

申请日：2010-03-29

Applicant: Avaya Inc ,  アバイア インク.

Inventor： GEPPERT BIRGIT ,  ROESSLER FRANK

IPC: G06F3/048 ,  H04M3/523 ,  G06F3/14 ,  H04L12/24 ,  H04L29/02 ,  H04M11/00

CPC classification number: H04L51/36 ,  G06F3/04817 ,  G06F3/04842 ,  G06F3/0486 ,  G06Q10/10 ,  H04L12/1822 ,  H04L51/04 ,  H04L51/046 ,  H04L65/1069 ,  H04L65/403 ,  H04M1/247 ,  H04M1/274508 ,  H04M1/27455 ,  H04M3/42068 ,  H04M3/42161 ,  H04M3/42221 ,  H04M3/42289 ,  H04M3/563 ,  H04M3/564 ,  H04M2201/42 ,  H04M2203/5027 ,  H04M2250/22 ,  H04M2250/62 ,  H04W4/206

Abstract: PROBLEM TO BE SOLVED: To provide a method of managing communication inside a contact center by a computer. SOLUTION: The method includes: (A) a step of presenting a set of connected graphical elements to a call center agent through a graphical user interface, wherein the set of the connected graphical elements indicating the structure of a communication session including the call center agent and a call center caller; (B) a step of receiving input in order to operate the graphical element from the call center agent through the graphic user interface; and (C) a step of executing an action on the basis of the input. COPYRIGHT: (C)2011,JPO&INPIT

Abstract translation: 要解决的问题：提供一种通过计算机管理联络中心内的通信的方法。 解决方案：该方法包括：（A）通过图形用户界面向呼叫中心代理呈现一组连接的图形元素的步骤，其中所述连接图形元素的集合指示通信会话的结构，包括 呼叫中心代理和呼叫中心呼叫者; （B）接收输入以便通过图形用户界面从呼叫中心代理操作图形元素的步骤; 和（C）基于输入执行动作的步骤。 版权所有（C）2011，JPO＆INPIT

公开(公告)号：JP2011041245A

公开(公告)日：2011-02-24

申请号：JP2010074021

申请日：2010-03-29

Applicant: Avaya Inc ,  アバイア インク.

Inventor： GOPALAKRISHNA MOHANA KRISHNAN

IPC: H04Q3/58 ,  H04M3/00 ,  H04M3/42

CPC classification number: H04Q3/66 ,  H04M3/2263

Abstract: PROBLEM TO BE SOLVED: To provide a method that enables a user to administer a dialing plan.
SOLUTION: A PBX (Private Branch eXchange) or any other type of telephone exchange analyzes a dialing plan that it uses and then makes a recommendation for the dialing plan. In order to analyze the dialing plan, the PBX considers the usage characteristics of number-consuming objects which include the telephone numbers associated with the dialing plan. The PBX then identifies, for possible deletion, a list of inactive or underutilized objects such as unused telephone numbers. In some embodiments, the PBX also predicts the future availability of telephone numbers based on the usage characteristics that are part of analysis results. In at least some of those embodiments, the PBX is able to construct a dialing plan tree and identify a revised dialing plan.
COPYRIGHT: (C)2011,JPO&INPIT

Abstract translation: 要解决的问题：提供使用户能够管理拨号计划的方法。

解决方案：PBX（私人交换机）或任何其他类型的电话交换机分析其使用的拨号计划，然后对拨号计划做出建议。 为了分析拨号计划，集团电话考虑了数字消费对象的使用特征，包括与拨号计划相关联的电话号码。 PBX然后识别出可能的删除列表，这些列表是不活动或未充分利用的对象，例如未使用的电话号码。 在一些实施例中，PBX还基于作为分析结果的一部分的使用特征来预测电话号码的将来可用性。 在这些实施例中的至少一些中，PBX能够构建拨号计划树并且识别修改的拨号计划。 版权所有（C）2011，JPO＆INPIT

公开(公告)号：JP2011010280A

公开(公告)日：2011-01-13

申请号：JP2010109861

申请日：2010-05-12

Applicant: Avaya Inc ,  アバイア インク.

Inventor： ATREYA VIVEK L ,  ANKAIAH SHASHI H ,  CHOUDHARY SEEMANT ,  DAS KARUNAKARAN KUMARA ,  SHANKAR UDAYA N

IPC: H04W76/04 ,  H04W92/24

CPC classification number: H04L12/4679 ,  H04L12/4633 ,  H04L45/02 ,  H04L2212/00 ,  H04W8/08

Abstract: PROBLEM TO BE SOLVED: To provide a mechanism for enabling smooth, seamless, and reliable connectivity to wireless devices in a unified network.SOLUTION: A system supports roaming of mobile units across mobility switches. A given mobile unit can retain its IP address in both intra-subnet and inter-subnet roaming scenarios. The given mobile unit also retains its membership to a mobility VLAN to which it had been assigned, even during roaming. Embodiments include a framework for wireless switches to advertise VLANs they support to peer wireless switches in the mobility domain, and to advertise their capability to act as VLAN servers for those VLANs. Embodiments support VLAN membership management capabilities that allow access points and peer wireless switches to request wireless switches to add VLANs to the tunnels they share.

Abstract translation: 要解决的问题：提供一种能够在统一网络中实现平滑，无缝和可靠地连接到无线设备的机制。解决方案：系统支持跨越移动交换机的移动单元的漫游。 给定的移动单元可以在子网内和子网间漫游场景中保留其IP地址。 即使在漫游期间，给定的移动单元也保留其分配给它的移动VLAN的成员资格。 实施例包括用于无线交换机向移动性域中的对等无线交换机通告VLAN的框架，并且宣布其作为这些VLAN的VLAN服务器的能力。 实施例支持VLAN成员资格管理功能，允许接入点和对等无线交换机请求无线交换机向其共享隧道添加VLAN。

公开(公告)号：JP2010288264A

公开(公告)日：2010-12-24

申请号：JP2010074187

申请日：2010-03-29

Applicant: Avaya Inc ,  アバイア インク.

Inventor： BALASAYGUN MEHMET ,  KILLIAN MICHAEL J

IPC: H04M3/533 ,  G10L15/00 ,  G10L17/00

CPC classification number: H04M3/533 ,  G10L17/00 ,  H04M3/42042 ,  H04M3/42059 ,  H04M2201/41 ,  H04M2203/301

Abstract: PROBLEM TO BE SOLVED: To enhance defects of a voice messaging system of the prior arts. SOLUTION: Voice analysis of a subscriber's greeting is used to assist with determining a true identity of a caller. When a greeting is recorded by the subscriber (e.g., the subscriber speaks their voice as part of their default greeting, or a custom greeting for a voice mail system), the system analyzes the greeting and create a voice signature or voiceprint of the greeting. This voiceprint information is saved in the system and associated with the subscriber. When a subscriber changes their greeting that was previously analyzed to create a voiceprint, the messaging system optionally analyzes the newly recorded greeting to create a new voiceprint for the subscriber, with the system saving the new voiceprint in the system for future recognition tasks. This voiceprint is then used to identify the true identity of a caller that leaves a voice message. COPYRIGHT: (C)2011,JPO&INPIT

Abstract translation: 要解决的问题：为了增强现有技术的语音消息系统的缺陷。

解决方案：用户的问候语的语音分析用于协助确定呼叫者的真实身份。 当用户记录问候语（例如，用户将其语音作为其默认问候语的一部分或语音邮件系统的自定义问候语）时，系统分析问候语并创建问候语的语音签名或声纹。 这个声纹信息被保存在系统中并与用户相关联。 当用户改变先前分析的问候语以创建声纹时，消息收发系统可选地分析新记录的问候语，以为用户创建新的声纹，系统将新的声纹保存在系统中用于将来的识别任务。 然后，该声纹用于标识留下语音消息的呼叫者的真实身份。 版权所有（C）2011，JPO＆INPIT