公开(公告)号：US20230066793A1

公开(公告)日：2023-03-02

申请号：US17984445

申请日：2022-11-10

Applicant: Ultratec, Inc.

Inventor： Christopher Engelke ,  Kevin R. Colwell ,  Robert M. Engelke

IPC: H04N5/278 ,  H04N21/488 ,  H04N21/439 ,  H04N21/239 ,  H04M11/00 ,  H04M3/42

Abstract: A system and method for facilitating communication between an assisted user (AU) and a hearing user (HU) includes receiving an HU voice signal as the AU and HU participate in a call using AU and HU communication devices, transcribing HU voice signal segments into verbatim caption segments, processing each verbatim caption segment to identify an intended communication (IC) intended by the HU upon uttering an associated one of the HU voice signal segments, for at least a portion of the HU voice signal segments (i) using an associated IC to generate an enhanced caption different than the associated verbatim caption, (ii) for each of a first subset of the HU voice signal segments, presenting the verbatim captions via the AU communication device display for consumption, and (iii) for each of a second subset of the HU voice signal segments, presenting enhanced captions via the AU communication device display for consumption.

公开(公告)号：US11570300B1

公开(公告)日：2023-01-31

申请号：US17484341

申请日：2021-09-24

Applicant: Ultratec, Inc.

Inventor： Robert M. Engelke ,  Kevin R. Colwell ,  Troy Vitek

IPC: H04M3/42 ,  H04M7/00 ,  H04M7/12 ,  H04M3/22

Abstract: A method of operating a captioned telephone comprising the steps of dialing a telephone number to a relay gateway, connecting to the gateway over a communication network, performing a test to assess communication network quality, based on the test results, setting up the captioned telephone to operate in at least one of a first mode and a second mode wherein each of the first and second modes is one of (i) a PSTN mode in which data is communicated between the captioned telephone and the relay gateway via analog transmission and (ii) an IP mode in which data is communicated between the captioned telephone and the relay gateway via the Internet.

公开(公告)号：US11368581B2

公开(公告)日：2022-06-21

申请号：US17018634

申请日：2020-09-11

Applicant: Ultratec, Inc.

Inventor： Robert M. Engelke ,  Kevin R. Colwell ,  Christopher Engelke

IPC: H04M3/42 ,  H04M1/247 ,  G10L25/48 ,  G10L15/22 ,  H04W4/06 ,  H04W4/16 ,  H04W4/12 ,  H04M1/72478 ,  H04M3/533 ,  G10L15/26 ,  G10L21/10 ,  H04M1/72433

Abstract: A method to transcribe communications includes obtaining an audio message from a first device during a voice communication session with a second device including a display screen, providing the message to a first speech recognition system to generate a first message transcript, providing the transcript to the second device for presentation on the screen, obtaining an indication that a transcript quality is below a threshold, providing, in response, the message to a second system to generate a second transcript while still providing it to the first system to generate the first transcript and providing the first transcript to the second device for presentation on the display screen, and in response to an event occurring that indicates the second transcript is to be provided to the second device instead of the first transcript, providing the second transcript to the second device for presentation on the screen instead of the first transcript.

公开(公告)号：US20220150352A1

公开(公告)日：2022-05-12

申请号：US17579458

申请日：2022-01-19

Applicant: Ultratec, Inc.

Inventor： Robert M. Engelke ,  Kevin R. Colwell ,  Troy D. Vitek

IPC: H04M3/42 ,  H04M1/247 ,  H04M1/253 ,  G10L15/26

Abstract: A communication system and method for displaying text captions corresponding to voice communications between an assisted user's mobile wireless device and a separate hearing user's device includes at least one communication component configured to enable the appliance to communicate with a relay, a display, and a processor operably coupled to the at least one communication component and the display. The processor is configured to enable the assisted user to establish an association between the appliance and the mobile device, receive text originating at the relay, the text corresponding to a transcript of the hearing user's voice signal originating at the hearing user's device, and cause text captions corresponding to the received text to be displayed on the display.

公开(公告)号：US11272047B1

公开(公告)日：2022-03-08

申请号：US17014763

申请日：2020-09-08

Applicant: Ultratec, Inc.

Inventor： Robert M. Engelke ,  Kevin R. Colwell ,  Troy D. Vitek

IPC: H04M1/247 ,  H04M3/42 ,  H04M3/51 ,  H04W4/90 ,  H04W4/16

Abstract: A system and method for use with an assisted user's communication device that includes a display. The method includes providing a user communication device including a processor that is programmed to perform the step of, upon disconnection of an emergency call to a hearing user in which a captioning service has provided text transcription of voice messages from the hearing user, maintaining a link to the captioning service for a predetermined period of time. The processor also is programmed to perform the step of recognizing the call as an emergency call upon placement of the call, and the captioning service is automatically initiated upon the processor performing that recognition.

公开(公告)号：US20220014622A1

公开(公告)日：2022-01-13

申请号：US17486053

申请日：2021-09-27

Applicant: Ultratec, Inc.

Inventor： Robert M. Engelke ,  Kevin R. Colwell ,  Christopher Engelke

IPC: H04M3/42 ,  H04M1/247 ,  G10L15/183 ,  G10L25/60 ,  G10L15/26 ,  H04M1/72433 ,  H04M1/72478

Abstract: A captioning relay for captioning hearing user (HU) voice signals comprising a plurality of separate captioning resources and a captioning administrator module that receives HU voice signal segments corresponding to a plurality of separate ongoing calls between HUs and AUs and provides the voice signal segments in a first in, first out order to the captioning resources, the administrator module providing each voice signal segment from each call to any one of the captioning resources to be captioned without regard to which captioning resource captioned prior voice signal segments generated during the call and, the administrator module further receiving caption segments back from the captioning resources and providing those captioning segments to AU devices associated with the calls that generated corresponding HU voice signal segments, and wherein the number of captioning resources is less than the number of ongoing calls.

公开(公告)号：US11201957B2

公开(公告)日：2021-12-14

申请号：US16569165

申请日：2019-09-12

Applicant: Ultratec, Inc.

Inventor： Christopher R. Engelke ,  Kevin R. Colwell ,  Troy Vitek

IPC: H04M3/42 ,  H04M1/72412 ,  H04M1/247

Abstract: A text-assisted telephony system for use by an assisted user while communicating with a hearing user via a hearing user's phone device. The system includes first and second assisted user's communication devices, each including a processor, a microphone, a speaker, a display and a communication component. One processor is programmed to establish a voice call with the hearing user's phone device. One processor is programmed to establish a communication link with the other processor. Each processor is programmed to generate an alert indicating when an incoming call is received and to enable an assisted user to answer the call and, upon one of the devices being used to answer a call, that device receiving text captions from a remote relay corresponding to a hearing user's voice signal and presenting the text captions to the assisted user via the device display.

公开(公告)号：US20210266473A1

公开(公告)日：2021-08-26

申请号：US17180702

申请日：2021-02-19

Applicant: Ultratec, Inc.

Inventor： Christopher Engelke ,  Kevin R. Colwell ,  Robert M. Engelke

IPC: H04N5/278 ,  H04N21/488 ,  H04N21/239 ,  H04N21/439

Abstract: A system and method for facilitating communication between an assisted user (AU) and a hearing user (HU) includes receiving an HU voice signal as the AU and HU participate in a call using AU and HU communication devices, transcribing HU voice signal segments into verbatim caption segments, processing each verbatim caption segment to identify an intended communication (IC) intended by the HU upon uttering an associated one of the HU voice signal segments, for at least a portion of the HU voice signal segments (i) using an associated IC to generate an enhanced caption different than the associated verbatim caption, (ii) for each of a first subset of the HU voice signal segments, presenting the verbatim captions via the AU communication device display for consumption, and (iii) for each of a second subset of the HU voice signal segments, presenting enhanced captions via the AU communication device display for consumption.

公开(公告)号：US11070669B2

公开(公告)日：2021-07-20

申请号：US16531991

申请日：2019-08-05

Applicant: ULTRATEC, INC.

Inventor： Robert M. Engelke ,  Kevin R. Colwell ,  Troy Vitek

IPC: H04M11/00 ,  H04M3/42 ,  H04M1/247 ,  H04L29/08 ,  H04R25/00 ,  H04M1/2757 ,  G06F3/16

Abstract: A method for maintaining contact information in a hearing impaired assisted user's communication device includes the steps of (a) providing a web site for altering assisted user contact information, (b) linking a proxy device to the web site, (c) receiving an identifier associated with the assisted user's device via the proxy device, (d) identifying an assisted user's device via the received identifier, (e) enabling the proxy device to be used to modify contact information for the assisted user associated with the received identifier, (f) starting a timer to time out a sync timeout period, (g) during the sync timeout period, receiving an indication via the assisted user's device confirming a desire to update the assisted user's contact information, (h) updating the assisted user's contact information, and (i) at the end of the timeout period, ceasing an indication that updated data is ready to be used from the assisted user's device.

公开(公告)号：US10771604B1

公开(公告)日：2020-09-08

申请号：US16732894

申请日：2020-01-02

Applicant: Ultratec, Inc.

Inventor： Robert M. Engelke ,  Kevin R. Colwell ,  Troy D. Vitek

IPC: H04M1/247 ,  H04M3/51 ,  H04M3/42 ,  H04W4/16 ,  H04W4/90

Abstract: A system and method for use with an assisted user's communication device that includes a display. The method includes providing a user communication device including a processor that is programmed to perform the step of, upon disconnection of an emergency call to a hearing user in which a captioning service has provided text transcription of voice messages from the hearing user, maintaining a link to the captioning service for a predetermined period of time. The processor also is programmed to perform the step of recognizing the call as an emergency call upon placement of the call, and the captioning service is automatically initiated upon the processor performing that recognition.