公开(公告)号：WO2003102822A1

公开(公告)日：2003-12-11

申请号：PCT/US2003/017239

申请日：2003-06-02

Applicant: RIGHTNOW TECHNOLOGIES, INC.

Inventor： WARNER, Doug ,  MYER, Mike ,  ABSHIRE, Tom

IPC: G06F17/30

CPC classification number: H04M3/493 ,  H04M3/2218 ,  H04M3/36 ,  H04M3/4936 ,  H04M3/5166 ,  H04M2201/12 ,  H04M2201/16 ,  H04M2203/355 ,  H04M2203/551 ,  Y10S707/99942 ,  Y10S707/99943

Abstract: A system, method, and computer program product for dynamically adapting selections in an automatic phone support system is described. The invention may integrate a dynamic knowledge base of responses with the menu selections [306] on an automatic phone system or other response system to present the most frequently used items earlier in the option list [308], or otherwise order options [314] and information. Call data may be captured from single callers or historical ensembles of callers. An automatically generated similarity relationship may be used to initialize the system without historical call data, based on textual similarity or other techniques [310]. Prioritization of options [316] provides a more enjoyable, efficient experience for callers without increasing administrative overhead.

Abstract translation: 描述了用于在自动电话支持系统中动态地适应选择的系统，方法和计算机程序产品。 本发明可以将响应的动态知识库与自动电话系统或其他响应系统上的菜单选择[306]集成，以便在选项列表[308]中提供最常用的项目，或以其他方式订购选项[314]和 信息。 呼叫数据可以从单个呼叫者或呼叫者的历史集合中获取。 可以使用自动生成的相似关系来初始化没有历史呼叫数据的系统，基于文本相似性或其他技术[310]。 选项[316]的优先级为呼叫者提供了更加愉快，有效的体验，而不增加管理开销。

公开(公告)号：WO2003069881A1

公开(公告)日：2003-08-21

申请号：PCT/JP2003/001513

申请日：2003-02-13

Applicant: 松下電器産業株式会社 ,  内藤 栄一 ,  小澤 順

Inventor： 内藤 栄一 ,  小澤 順

IPC: H04M3/46

CPC classification number: H04M3/54 ,  H04M3/42 ,  H04M3/42102 ,  H04M3/4211 ,  H04M3/42365 ,  H04M3/436 ,  H04M3/46 ,  H04M3/487 ,  H04M3/4872 ,  H04M2201/16 ,  H04M2203/2016 ,  H04M2203/2072 ,  H04M2207/18 ,  H04M2242/30 ,  H04W8/18

Abstract: In order to reliably receive the appropriate provision of information according to the conditions of a plurality of terminal apparatuses, a state determining part determines the states of a mobile telephone and the like, and a communication destination device deciding part decides the communication in order of decreasing transmission precedence of provided information and also decides a terminal device that is able to provide received information. A content DB retrieves information to be provided, and a server communication part transmits the retrieved information to the decided terminal device. In this way, for example, when a terminal device of a higher precedence is in a state unable to make communication or is not suitable for displaying provided information, another terminal device is used to present the provided information, whereby the provision of information can be reliably received.

Abstract translation: 为了根据多个终端装置的条件可靠地接收适当的信息提供，状态确定部分确定移动电话的状态等，并且通信目的地装置决定部分按照递减的顺序来决定通信 提供的信息的传输优先级，并且还决定能够提供接收到的信息的终端设备。 内容DB检索要提供的信息，并且服务器通信部分将所检索的信息发送到所决定的终端设备。 以这种方式，例如，当较高优先级的终端设备处于不能进行通信或不适合显示提供的信息的状态时，使用另一终端设备呈现所提供的信息，由此提供信息可以是 可靠收到

公开(公告)号：WO2017004768A1

公开(公告)日：2017-01-12

申请号：PCT/CN2015/083347

申请日：2015-07-05

Applicant: MOTOROLA SOLUTIONS, INC.

Inventor： FEI, Xun ,  CHEN, Dajun ,  TIAN, Yong ,  WANG, Hongxia

IPC: H04M3/42

CPC classification number: H04M3/42102 ,  H04M1/274508 ,  H04M1/274516 ,  H04M3/08 ,  H04M3/42 ,  H04M3/42382 ,  H04M3/436 ,  H04M2201/16 ,  H04M2201/18 ,  H04M2201/36 ,  H04M2203/558 ,  H04M2242/22

Abstract: A method and apparatus for detecting a stale number. A stale number detection device obtains a call number, a call number contact creation date, and a call number issue date for the call number. The stale number detection device determines that a stale number state exists when the call number issue date is later than the call number contact creation date. The stale number detection device generates a stale number notification based on the stale number state.

Abstract translation: 一种用于检测陈旧数字的方法和装置。 陈旧号码检测装置获取呼叫号码，呼叫号码联系人创建日期和呼叫号码的呼叫号码发布日期。 当呼叫号码发行日期晚于呼叫号码联系人创建日期时，陈旧号码检测装置确定存在陈旧号码状态。 陈旧号码检测装置根据陈旧号码状态生成陈旧号码通知。

公开(公告)号：WO2015180442A1

公开(公告)日：2015-12-03

申请号：PCT/CN2014/092831

申请日：2014-12-02

Applicant: 中兴通讯股份有限公司

Inventor： 关春 ,  朱广亮 ,  哈景楠

IPC: H04W4/00

CPC classification number: H04W4/00 ,  H04L65/00 ,  H04L65/1006 ,  H04L65/1069 ,  H04L65/1096 ,  H04M3/42017 ,  H04M3/42059 ,  H04M3/42102 ,  H04M7/129 ,  H04M2201/16

Abstract: 本发明实施例公开了一种彩铃业务实现系统、装置及方法，其中，彩铃业务实现系统，包括：第一服务器和第二服务器，其中，上述第一服务器，设置为响应主叫终端的呼叫，接续被叫终端；以及触发上述第二服务器向上述主叫终端播放彩铃；上述第二服务器，设置为响应上述第一服务器的触发，向上述主叫终端播放彩铃。通过本发明实施例，提高了彩铃业务的安全性，降低了网络部署成本。

公开(公告)号：WO2015150767A1

公开(公告)日：2015-10-08

申请号：PCT/GB2015/050969

申请日：2015-03-30

Applicant: EVOLVED INTELLIGENCE LIMITED

Inventor： JONES, Nick

IPC: H04M3/54 ,  H04M3/22

CPC classification number: H04M3/54 ,  G06Q20/305 ,  G06Q20/382 ,  G06Q20/425 ,  H04M3/2281 ,  H04M2201/16 ,  H04M2201/18

Abstract: There is provided a method of detecting whether a first fixed-line telephone number has an active call forwarding condition, the method comprising monitoring the signals received in the set up of a telephone call to the first fixed-line telephone number; and detecting whether the first fixed-line telephone number has an active call forwarding condition based on the timing of signals received in the set up of the telephone call to the first fixed-line telephone number and/or the sequence in which signals are received in the set up of the telephone call to the first fixed-line telephone number.

Abstract translation: 提供一种检测第一固定电话号码是否具有有效呼叫转移条件的方法，所述方法包括：监视在第一固定电话号码的电话呼叫建立中接收到的信号; 以及基于在对第一固定电话号码的电话呼叫的建立中接收到的信号的定时和/或其中接收信号的序列来检测第一固定电话号码是否具有有效呼叫转移条件 建立了第一个固定电话号码的电话。

公开(公告)号：WO2012031363A1

公开(公告)日：2012-03-15

申请号：PCT/CA2011/050541

申请日：2011-09-07

Applicant: RESEARCH IN MOTION LIMITED ,  MARTIN, Daryl Joseph

Inventor： MARTIN, Daryl Joseph

IPC: H04M3/42 ,  H04W4/16 ,  H04L12/66

CPC classification number: H04L12/66 ,  H04M3/42195 ,  H04M3/48 ,  H04M2201/16 ,  H04M2203/2011 ,  H04M2242/08 ,  H04W4/16 ,  H04W88/06

Abstract: A method (600) comprising establishing a first call between a first device having an associated first user and a second device having an associated second user (602). During the first call, the first device receives a second call from a third device having an associated third user (604). In response to receiving the second call, the first user is prompted with call-back options to respond to the second call (606). The call-back options can include ignore, accept, and auto-schedule a return call. In the event the auto-schedule a return call option is selected, an auto-schedule command is sent from the first device to a server (614). After the first call is terminated (618), the first user is prompted with calling options to call the third device in response to the first call terminating (620).

Abstract translation: 一种方法（600），包括在具有相关联的第一用户的第一设备和具有相关联的第二用户的第二设备之间建立第一呼叫（602）。 在第一呼叫期间，第一设备从具有相关联的第三用户的第三设备接收第二呼叫（604）。 响应于接收到第二呼叫，第一用户被提示具有回叫选项以响应第二呼叫（606）。 回调选项可以包括忽略，接受和自动调度返回调用。 在选择自动调度返回呼叫选项的情况下，自动调度命令从第一设备发送到服务器（614）。 在第一呼叫被终止（618）之后，响应于第一呼叫终止（620），第一用户被提示与呼叫选项呼叫第三设备。

公开(公告)号：WO2010080323A2

公开(公告)日：2010-07-15

申请号：PCT/US2009/067441

申请日：2009-12-10

Applicant: GENESYS TELECOMMUNICATIONS LABORATORIES, INC. ,  ANISIMOV, Nikolay ,  SCOTT, Mark ,  PETROVYKH, Yevgeniy

Inventor： ANISIMOV, Nikolay ,  SCOTT, Mark ,  PETROVYKH, Yevgeniy

IPC: H04M3/00 ,  G06N5/02 ,  G06F15/16

CPC classification number: H04M3/5191 ,  G06Q10/067 ,  H04M3/51 ,  H04M3/5175 ,  H04M3/5183 ,  H04M3/5232 ,  H04M2201/16

Abstract: In a contact center, a system for processing communication events has an interaction server for managing events waiting to be routed, a routing server for routing the events, a rules engine, and a gateway server executing rules invocation logic and interacting with the rules engine. The interaction server tracks incoming events, initiates and sends a routing request to the routing server, including a special routing object, for each event that requires conformance to business rules, the routing server, executing the routing object, sends an execution request to the gateway server, which upon receipt of the request prepares a business object model (BOM), being a set of facts upon which the rules engine executes rules appropriate to the facts, resulting in routing direction for the routing server to route the event.

Abstract translation: 在联络中心中，用于处理通信事件的系统具有用于管理等待被路由的事件的交互服务器，用于路由事件的路由服务器，规则引擎以及执行规则调用的网关服务器 逻辑和与规则引擎交互。 交互服务器跟踪传入事件，发起并向路由服务器发送路由请求，包括特殊路由对象，用于要求符合业务规则的每个事件，路由服务器执行路由对象，向网关发送执行请求 服务器，它在收到请求时准备一个业务对象模型（BOM），这是一组事实，规则引擎根据这些事实执行适合事实的规则，从而导致路由服务器路由事件的路由方向。

公开(公告)号：WO99046918A1

公开(公告)日：1999-09-16

申请号：PCT/EP1999/001012

申请日：1999-02-18

IPC: H04M3/50 ,  H04M3/527

CPC classification number: H04M3/527 ,  H04M2201/16 ,  H04M2201/40

Abstract: A method and apparatus for communication by means of an electronic call assistant which is able to operate in at least either a background mode or in a foreground mode wherein: the electronic call assistant is arranged to arrange waiting tasks in a priority list in accordance with a priority sequence; and the foreground mode comprises at least a guiding mode which is entered by the electronic call assistant as soon as a user has switched the electronic call assistant from its background to its foreground mode and in which the electronic call assistant controls carrying out the waiting tasks in accordance with the priority sequence of the waiting tasks in the priority list.

Abstract translation: 一种通过电子呼叫助理进行通信的方法和装置，其能够至少在后台模式或前台模式中操作，其中：电子呼叫助理被安排为按照 优先顺序; 并且前景模式至少包括由用户将电子呼叫助理从其背景切换到其前台模式时由电子呼叫助理输入的引导模式，并且其中电子呼叫助手控制执行等待任务 根据优先级列表中的等待任务的优先级顺序。

公开(公告)号：WO1994017642A1

公开(公告)日：1994-08-04

申请号：PCT/FI1994000034

申请日：1994-01-25

Applicant: NOKIA TELECOMMUNICATIONS OY ,  TÖYRYLÄ, Hannu

Inventor： NOKIA TELECOMMUNICATIONS OY

IPC: H04Q07/04

CPC classification number: H04W84/08 ,  H04M3/566 ,  H04M2201/16 ,  H04W4/10 ,  H04W76/45

Abstract: A method, a base station (TA1, TA2) for a mobile telephone system and mobile exchange (1) for assigning in a mobile exchange (1) speech items requested by subscribers (A, B, C, D) belonging to the same group call group substantially simultaneously through interfaces to the mobile exchange (1), in which method a subscriber (A, B, C, D) belonging to a group call group and wishing to speak requests a speech item through an interface to the mobile exchange. To avoid problems caused by concurrent requests for a speech transmission turn from two subscribers, the following steps are taken: upon detection of a request for a speech item (101) from a subscriber (A, B, C, D), priority data (B', C') specific to the request for a speech item and including a priority is generated, and the mobile exchange (1) switches the speech signal transmitted by that subscriber whose request for a speech item has priority data (B') of the highest priority for the other subscribers to hear.

Abstract translation: 一种方法，用于移动电话系统的基站（TA1，TA2）和用于在移动交换中分配的移动交换机（1）（1）属于同一组的订户（A，B，C，D）请求的语音项目 呼叫组基本上同时通过与移动交换机（1）的接口，其中属于组呼电话组并且希望通过移动交换机的接口的用户（A，B，C，D）请求语音项目。 为了避免来自两个用户的语音传输转换的并发请求引起的问题，采取以下步骤：在从用户（A，B，C，D）检测到对语音项目（101）的请求时，优先级数据 B'，C'），并且移动交换机（1）切换该用户发送的语音信号，该请求对语音项目的请求具有优先级数据（B'） 其他用户听到的最高优先级。

公开(公告)号：US20180152559A1

公开(公告)日：2018-05-31

申请号：US15811704

申请日：2017-11-14

Applicant: Deutsche Telekom AG

Inventor： Bert Kaufmann ,  Henriette Jehnert ,  Gero Niemeyer ,  Franz Weisenburger

IPC: H04M3/48 ,  H04M3/42 ,  H04M3/424

CPC classification number: H04M3/48 ,  H04L12/1822 ,  H04L51/046 ,  H04M3/42195 ,  H04M3/42382 ,  H04M3/424 ,  H04M3/51 ,  H04M2201/16 ,  H04M2203/152 ,  H04M2203/2072 ,  H04M2203/651 ,  H04M2203/652

Abstract: A method for establishing a temporally following voice connection of a user of a call center facility to the call center facility after a temporally preceding voice connection of the user to the call center facility has been established and has ended, wherein the temporally following voice connection relates to the temporally preceding voice connection, includes: in a first step, the temporally preceding voice connection between the user and the call center facility is established; in a second step that follows the first step, the temporally preceding voice connection is ended; in a third step that follows the second step, a text-oriented message is transmitted to the user, wherein the text-oriented message indicates the possibility of establishing the temporally following voice connection that relates to the temporally preceding voice connection; and in a fourth step that follows the third step, the temporally following voice connection is established.