公开(公告)号：US09628627B2

公开(公告)日：2017-04-18

申请号：US14590287

申请日：2015-01-06

Applicant: AT&T Intellectual Property I, L.P.

Inventor： Venson M. Shaw

IPC: H04M11/00 ,  H04M3/533 ,  H04M3/42

CPC classification number: H04M3/53333 ,  H04M3/42 ,  H04M11/00 ,  H04M2201/22 ,  H04M2203/253

Abstract: A method of managing visual voice mail in a multi-screen environment. The method includes receiving voice mail messages in a server, creating a state machine for each message, pushing a visual voice mail notification to at least three devices, receiving an action command from one of the three devices and updating the state machine responsive to the receiving step.

公开(公告)号：US20170104876A1

公开(公告)日：2017-04-13

申请号：US15388471

申请日：2016-12-22

Applicant: Contact Solutions, LLC

Inventor： Michael HIBBARD ,  James J. DELLOSTRITTO

IPC: H04M3/523 ,  H04L29/06 ,  H04M3/51

CPC classification number: H04M3/523 ,  H04L65/1083 ,  H04M3/5141 ,  H04M3/5191 ,  H04M3/52 ,  H04M2201/22 ,  H04M2203/404 ,  H04M2203/551 ,  H04M2203/558

Abstract: A system and method for asynchronous conversation routing and tracing that allows a client and agent to connect and reconnect to one another over a discontinuous engagement. The system and method facilitate this by allowing multiple methods of communication between the client and agent, including live communications and out-of-band communications. All communications between a client and agent are tied to a client case accessible by the agent, and the client case can include context and environmental data to further assist the agent or to route a customer service call to an appropriate agent. At any time, the client or agent can send out-of-band messages to one another to advance the customer service process, or the client or agent can seek to re-establish live communication with each other. This provides the client with a consistent point of contact not easily supportable with phone based call centers where support is single-threaded.

公开(公告)号：US20160357749A1

公开(公告)日：2016-12-08

申请号：US14730708

申请日：2015-06-04

Applicant: International Business Machines Corporation

Inventor： Si Bin Fan ,  Peng Hui Jiang ,  Hua Wang ,  Jia Zou

IPC: G06F17/30

CPC classification number: G06Q10/10 ,  H04M3/42221 ,  H04M2201/22 ,  H04M2203/301

Abstract: Embodiments of the present invention provide systems, methods, and program products for associating keywords from communication content with communication participants. Embodiments of the present invention can be used to associate communication metadata based, at least in part on one or more keywords extracted from communication content. Embodiments of the present invention can be used to improve message communications by identifying participants, not known to a user, by some other identifier (such as a keyword) based, at least in part, on communication content.

Abstract translation: 本发明的实施例提供用于将来自通信内容的关键词与通信参与者相关联的系统，方法和程序产品。 至少部分地基于从通信内容中提取的一个或多个关键字，本发明的实施例可用于关联通信元数据。 本发明的实施例可以用于至少部分地基于通信内容的一些其他标识符（诸如关键字）来识别用户不知道的参与者来改善消息通信。

公开(公告)号：US20160266732A1

公开(公告)日：2016-09-15

申请号：US15063934

申请日：2016-03-08

Applicant: Yoshikazu GYOBU

Inventor： Yoshikazu GYOBU

IPC: G06F3/0481 ,  H04N7/15 ,  H04L29/06

CPC classification number: H04L65/403 ,  H04L65/1069 ,  H04L65/1089 ,  H04L65/4015 ,  H04L65/601 ,  H04M3/567 ,  H04M7/0027 ,  H04M2201/22 ,  H04M2203/554 ,  H04N7/15

Abstract: A transmission system includes a first information processing apparatus and a second information processing apparatus. The first information processing apparatus includes: a material transmitter that uploads material data to a third information processing apparatus; an operation acquiring unit that acquires an operation by a user and outputs operation information indicating the acquired operation; and a transmission side controller that causes a transmission side display unit to display the material data and changes how the material data is displayed in accordance with the operation by the user. The second information processing apparatus includes: a material receiver that downloads the material data from the third information processing apparatus; and a reception side controller that causes a reception side display unit to display the downloaded material data and changes how the material data is displayed in accordance with the operation information acquired by the first information processing apparatus.

Abstract translation: 传输系统包括第一信息处理设备和第二信息处理设备。 第一信息处理装置包括：材料发送器，其将材料数据上传到第三信息处理装置; 操作获取单元，其获取用户的操作并输出指示获取的操作的操作信息; 以及发送侧控制器，其使得发送侧显示单元根据用户的操作显示材料数据并改变材料数据的显示方式。 第二信息处理设备包括：从第三信息处理设备下载材料数据的素材接收器; 以及接收侧控制器，其使接收侧显示单元根据由第一信息处理设备获取的操作信息显示下载的素材数据并改变材料数据的显示方式。

公开(公告)号：US20150350449A1

公开(公告)日：2015-12-03

申请号：US14822629

申请日：2015-08-10

Applicant: VONAGE NETWORK, LLC

Inventor： Tzahi EFRATI ,  Gavin MACOMBER ,  Anthony RUSSO

IPC: H04M3/56 ,  H04L29/06

CPC classification number: H04M3/56 ,  H04L65/1069 ,  H04L65/1096 ,  H04L65/80 ,  H04M3/42 ,  H04M3/48 ,  H04M2201/22

Abstract: Systems and methods performed by an IP telephony system are designed to determine when two parties to a recently terminated telephony communication are simultaneously calling each other in an attempt to re-establish a telephony communication. When the IP telephony system determines that this situation is occurring, the IP telephony system acts to connect the two parties, rather than have both of them see their new call setup attempt fail because the other party's telephony device is indicated to be busy.

Abstract translation: IP电话系统执行的系统和方法被设计为确定最近终止的电话通信的两方当前是否正在相互呼叫以尝试重新建立电话通信。 当IP电话系统确定发生这种情况时，IP电话系统用于连接双方，而不是让他们看到他们的新呼叫建立尝试失败，因为对方的电话设备被指示为忙。

公开(公告)号：US20150127713A1

公开(公告)日：2015-05-07

申请号：US14594948

申请日：2015-01-12

Applicant: Huawei Technologies Co., Ltd.

Inventor： Lijun Feng

IPC: H04L29/08

CPC classification number: H04L67/10 ,  H04L67/32 ,  H04M3/5125 ,  H04M3/5133 ,  H04M2201/22 ,  H04M2203/252 ,  H04M2203/554

Abstract: A cloud agent processing method, device, and system. In the present disclosure, an agent server may generate an agent function operating request; send the agent function operating request to an agent call center; receive, after the agent call center processes the agent function operating request, an agent function processing result sent by the agent call center; if the agent function processing result is successful, set a function state of the agent server, and send a state setting indication to an agent terminal. In the technical solutions, function association and state synchronization between the agent terminal and the agent server are implemented only using the agent terminal, which avoids limited device options caused by tight coupling between an agent phone and the agent call center, and further avoids high implementation costs and subsequent high maintenance costs.

Abstract translation: 云代理处理方法，设备和系统。 在本公开中，代理服务器可以生成代理功能操作请求; 向代理呼叫中心发送代理功能操作请求; 接收，代理呼叫中心处理代理功能操作请求后，由代理呼叫中心发送代理功能处理结果; 如果代理功能处理结果成功，则设置代理服务器的功能状态，并向代理终端发送状态设置指示。 在技​​术方案中，代理终端和代理服务器之间的功能关联和状态同步仅使用代理终端实现，避免了代理电话与代理呼叫中心之间紧密耦合造成的有限设备选项，进一步避免了高执行 成本和后续的高维护成本。

公开(公告)号：US20120203538A1

公开(公告)日：2012-08-09

申请号：US13021314

申请日：2011-02-04

Applicant: Rokas Tamosevicius ,  Tim Carr ,  Elia Noris ,  Vlad Eminovici

Inventor： Rokas Tamosevicius ,  Tim Carr ,  Elia Noris ,  Vlad Eminovici

IPC: H04M3/42 ,  G06F17/28

CPC classification number: H04L12/1822 ,  H04L12/1827 ,  H04L65/1006 ,  H04L65/1053 ,  H04L65/4038 ,  H04M3/56 ,  H04M2201/22 ,  H04M2203/5009 ,  H04M2203/5081

Abstract: Techniques for announcing conference attendance changes in multiple languages and in a minimally disruptive form are described. An embodiment may include batching announcement events for a time period. The time period may be specific, or may be determined by the length of an ongoing announcement. At the end of the batching time, an announcement of the batched events may be streamed to the conference participants. Multiple batched events may be summarized into one announcement. Multiple access points to a conference may be provided, where each access point provides announcements in a different language. Other embodiments are described and claimed.

Abstract translation: 描述用于以多种语言和以最小程度的破坏形式宣布会议出席率变化的技术。 一个实施例可以包括一段时间的批处理通知事件。 该时间段可以是具体的，或者可以由正在进行的公告的长度确定。 在批处理时间结束时，批量事件的通知可能会被传送到会议参与者。 多个批次事件可以归结为一个公告。 可以提供对会议的多个接入点，其中每个接入点以不同的语言提供通知。 描述和要求保护其他实施例。

公开(公告)号：US20110201316A1

公开(公告)日：2011-08-18

申请号：US12860268

申请日：2010-08-20

Applicant: Aihua QIAN ,  Feng CHEN

Inventor： Aihua QIAN ,  Feng CHEN

IPC: H04M3/42

CPC classification number: H04M3/42017 ,  H04M3/42153 ,  H04M2201/22

Abstract: The invention relates to a method for setting a CRBT, including: initiating a call to a called terminal and receiving a CRBT sent from a CBC, by a calling terminal in a communication network; during the process of playing the CRBT or the communication process or after the call is ended, authenticating the calling terminal by the communication network in response to a CRBT setting request message sent by the calling terminal or the called terminal actively or upon an inquiry, so as to judge whether the calling terminal activated a CRBT service; if it is judged that the calling terminal has not activated a CRBT service, sending, by the communication network, a CRBT service activation message to the calling terminal to instruct the calling terminal to subscribe the CRBT service, and then subscribing, by the calling terminal, the CRBT service through a response to the message; and if it is judged the calling terminal already activated the CRBT service, or the CRBT service is activated by the calling terminal responding to the CRBT service activation message, instructing, by the communication network, the CBC to set a CRBT same as or similar to or associated with the CRBT received by the calling terminal into a CRBT library for the calling terminal.

Abstract translation: 本发明涉及一种用于设置CRBT的方法，包括：通过呼叫终端在通信网络中发起对被叫终端的呼叫并接收从CBC发送的CRBT; 在播放CRBT或通信过程或者在呼叫结束之后，响应于主叫终端或被叫终端主动或经查询发送的CRBT设置请求消息，通信网络对主叫终端进行认证，所以 判断主叫终端是否启动了CRBT服务; 如果判断主叫终端尚未激活CRBT业务，则由通信网络向主叫终端发送CRBT业务激活消息，指示主叫终端订购CRBT业务，然后由主叫终端 ，CRBT服务通过响应消息; 并且如果判断主叫终端已经激活了CRBT服务，或者CRBT服务被主叫终端响应CRBT服务激活消息激活，则由通信网络指示CBC将CRBT设置为等于或类似于 或者与主叫终端接收到用于主叫终端的CRBT库的CRBT相关联。

公开(公告)号：US20090241037A1

公开(公告)日：2009-09-24

申请号：US12344473

申请日：2008-12-27

Applicant: Arn Hyndman

Inventor： Arn Hyndman

IPC: G06F3/048

CPC classification number: H04L65/4015 ,  H04L67/38 ,  H04M3/42221 ,  H04M2201/22 ,  H04M2203/301

Abstract: A virtual environment server records and broadcasts a Uniform Resource Locator (URL), browser state information, and optionally clipping parameters, that are to be associated with a three dimensional (3D) surface in a virtual environment. When a user's Avatar encounters the 3D surface in the virtual environment, the client obtains the URL and browser state information, and obtains the web content using a standard web browser. The web content is stored into an off-screen buffer. The content from the off-screen buffer is then rendered locally as a texture map onto the 3D surface of the virtual environment. Whenever one of the users interacts with the web content, a new URL and new browser state information is used to obtain the updated web content in the same way. The new URL and new browser state information is also passed from the client to the server, so that the server may update the URL and new browser state information in each of the other clients associated with each of the other users.

Abstract translation: 虚拟环境服务器在虚拟环境中记录和广播要与三维（3D）表面相关联的统一资源定位符（URL），浏览器状态信息和可选的剪切参数。 当用户的头像在虚拟环境中遇到3D表面时，客户端获取URL和浏览器状态信息，并使用标准Web浏览器获取Web内容。 网页内容存储在屏幕外缓冲区中。 然后，来自屏幕外缓冲器的内容在本地被渲染为虚拟环境的3D表面上的纹理贴图。 每当一个用户与网页内容进行交互时，都会使用新的URL和新的浏览器状态信息来以相同的方式获取更新的Web内容。 新的URL和新的浏览器状态信息也从客户端传递到服务器，使得服务器可以更新与每个其他用户相关联的每个其他客户端中的URL和新的浏览器状态信息。

公开(公告)号：US07512421B2

公开(公告)日：2009-03-31

申请号：US10582890

申请日：2003-11-19

Applicant: Sok-Bom Kim ,  Seong-Yil Kwon

Inventor： Sok-Bom Kim ,  Seong-Yil Kwon

IPC: H04B1/38 ,  H04M3/42

CPC classification number: H04M3/42153 ,  H04M3/42017 ,  H04M3/42068 ,  H04M2201/22 ,  H04M2207/18

Abstract: A caller may set his telephone's substitute ringback tone to be identical to that of the receiver or to that of a third party. Further, a caller may provide a substitute ringback tone to another recipient as a present. A substitute ringback tone playing server in the system checks whether there is a certain key input or key input stream from the caller requesting of bringing substitute ringback tone of the called party. Responding to the request, a bringing server sets the substitute ringback tone code of the caller stored in a playing control server as that of the called party. A user interface server allows a user to select a substitute ringback tone among multiple tones stored in a database to give to another person as a present.

Abstract translation: 呼叫者可以将其电话的替换回铃音设置为与接收者或第三方的相反。 此外，呼叫者可以向另一接收者提供替代回铃音作为存在。 系统中的替代回铃音播放服务器检查是否存在来自呼叫者的某个键输入或键输入流，请求带来被叫方的替代回铃音。 响应该请求，带带服务器将存储在播放控制服务器中的呼叫者的替代回铃音代码设置为被叫方。 用户接口服务器允许用户选择存储在数据库中的多个音调之间的替代回铃音，以给予另一人作为存在。