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    Caller identification apparatus, caller identification method, and recording medium on which caller identification program has been stored
    81.
    发明授权
    Caller identification apparatus, caller identification method, and recording medium on which caller identification program has been stored 有权

    公开(公告)号：US09860373B2

    公开(公告)日：2018-01-02

    申请号：US15319237

    申请日：2015-06-12

    Applicant: NEC Corporation

    Inventor： Tomoki Murakami

    IPC: H04M1/64 ,  H04M3/42 ,  G10L17/06 ,  G10L17/22 ,  G10L17/02

    CPC classification number: H04M3/42059 ,  G10L17/00 ,  G10L17/02 ,  G10L17/06 ,  G10L17/22 ,  H04M3/42221 ,  H04M11/04 ,  H04M2201/18 ,  H04M2201/405 ,  H04M2203/6027 ,  H04M2203/6045

    Abstract: A caller identification apparatus, in order to make, with higher precision, a sharp distinction between a call from a fraud and a call from a person who is not a fraud, comprises a storage means and a voice characteristic analysis means. The storage means stores both a white list with which first voice characteristic information, which is the voice characteristic information of closely related persons of a call recipient, is registered and a black list with which second voice characteristic information, which is the voice characteristic information of frauds, is registered. The voice characteristic analysis means acquires the voice data of a call, obtains third voice characteristic information, which is the voice characteristic information of the voice data, and determines whether the third voice characteristic information matches the first voice characteristic information or the second voice characteristic information. If the third voice characteristic information matches neither the first voice characteristic information nor the second voice characteristic information, the voice characteristic analysis means determines whether the third voice characteristic information includes the voice characteristic information of any multiple persons. If the third voice characteristic information includes the voice characteristic information of any multiple persons, the voice characteristic analysis means obtains a first determination result that the call is probably a call from said frauds.

    SYSTEM AND METHOD FOR ANALYZING AND CLASSIFYING CALLS WITHOUT TRANSCRIPTION VIA KEYWORD SPOTTING
    86.
    发明申请
    SYSTEM AND METHOD FOR ANALYZING AND CLASSIFYING CALLS WITHOUT TRANSCRIPTION VIA KEYWORD SPOTTING 有权
    用于分析和分类呼叫的系统和方法，无需通过关键词点选进行转录

    公开(公告)号：US20150100302A1

    公开(公告)日：2015-04-09

    申请号：US14045118

    申请日：2013-10-03

    Applicant: Marchex, Inc.

    Inventor： Jason Flaks ,  Ziad Ismail ,  Chris Kolbegger

    IPC: G06F17/28

    CPC classification number: G10L15/193 ,  G10L15/142 ,  G10L15/16 ,  G10L15/1822 ,  G10L2015/088 ,  H04M3/5175 ,  H04M2201/18 ,  H04M2201/40 ,  H04M2201/405 ,  H04M2203/6009 ,  H04M2242/12

    Abstract: A facility and method for analyzing and classifying calls without transcription via keyword spotting is disclosed. The facility uses a group of calls having known outcomes to generate one or more domain- or entity-specific grammars containing keywords and related information that are indicative of particular outcome. The facility monitors telephone calls by determining the domain or entity associated with the call, loading the appropriate grammar or grammars associated with the determined domain or entity, and tracking keywords contained in the loaded grammar or grammars that are spoken during the monitored call, along with additional information. The facility performs a statistical analysis on the tracked keywords and additional information to determine a classification for the monitored telephone call.

    Abstract translation: 公开了一种通过关键词检测来分析和分类无转录的设施和方法。 该设施使用具有已知结果的一组呼叫来生成包含关键字和相关信息的一个或多个域或实体特定语法，这些语法指示特定的结果。 该设施通过确定与呼叫相关联的域或实体来监视电话呼叫，加载与所确定的域或实体相关联的适当语法或语法，以及跟踪包含在被监视呼叫期间所述的加载的语法或语法中的关键字以及 附加信息。 该设施对跟踪的关键字和附加信息进行统计分析，以确定被监视的电话呼叫的分类。

    Method and apparatus of processing speech dialog data of a user call
    87.
    发明授权
    Method and apparatus of processing speech dialog data of a user call 失效
    处理用户呼叫语音对话数据的方法和装置

    公开(公告)号：US08787534B1

    公开(公告)日：2014-07-22

    申请号：US13185095

    申请日：2011-07-18

    Applicant: Silke Witt-ehsani ,  Aaron Scott Fisher

    Inventor： Silke Witt-ehsani ,  Aaron Scott Fisher

    IPC: H04M1/64

    CPC classification number: H04M3/5232 ,  G10L2015/088 ,  H04M3/4936 ,  H04M3/5166 ,  H04M2201/18 ,  H04M2201/405 ,  H04M2203/158 ,  H04M2203/556

    Abstract: A method and apparatus of processing caller experiences is disclosed. One example method may include determining a call event type occurring during a call and assigning a weight to the call event type via a processing device. The method may also include calculating a caller experience metric value representing a caller's current call status responsive to determining the at least one call event type, the caller experience metric being a function of the current event type weight and a discounting variable that discounts a value of past events. The method may also provide comparing the caller experience metric to a predefined threshold value and determining whether to perform at least one of transferring the call to a live agent and switching from a current caller modality to a different caller modality.

    Abstract translation: 公开了一种处理呼叫者体验的方法和装置。 一个示例性方法可以包括确定在呼叫期间发生的呼叫事件类型，并且经由处理设备向呼叫事件类型分配权重。 该方法还可以包括响应于确定至少一个呼叫事件类型来计算表示呼叫者当前呼叫状态的呼叫者体验度量值，呼叫者体验度量是当前事件类型权重的函数，以及折扣值 过去的事。 该方法还可以提供将呼叫者体验度量与预定义的阈值进行比较，并且确定是否执行将呼叫转移到实时代理和从当前呼叫者模式切换到不同呼叫者模式中的至少一个。

    Voice recognition server, telephone equipment, voice recognition system, and voice recognition method
    89.
    发明授权
    Voice recognition server, telephone equipment, voice recognition system, and voice recognition method 失效
    语音识别服务器，电话设备，语音识别系统和语音识别方法

    公开(公告)号：US08238525B2

    公开(公告)日：2012-08-07

    申请号：US12693796

    申请日：2010-01-26

    Applicant: Zhipeng Zhang ,  Hirotaka Furukawa

    Inventor： Zhipeng Zhang ,  Hirotaka Furukawa

    IPC: H04M1/64 ,  G10L15/26

    CPC classification number: H04M3/42153 ,  G10L15/183 ,  G10L15/30 ,  G10L2015/228 ,  H04M2201/40 ,  H04M2201/405 ,  H04M2250/66

    Abstract: A voice recognition server 200 has a voice reception unit 202 which receives a voice from a telephone equipment 100, a model storage unit 208 which stores at least one acoustic model and at least one language model used for converting the voice received by the voice reception unit 202, to character data, a number decision unit 204 which decides a current calling number and a second number of the telephone equipment 100, a model selection unit 206 which selects an acoustic model stored in the model storage unit 208, based on the current calling number and the second number, and which selects a language model stored in the model storage unit 208, based on the current calling number, and a voice recognition unit 210 which converts the voice received by the voice reception unit 202, to character data, based on the acoustic model and the language model selected by the model selection unit 206.

    Abstract translation: 语音识别服务器200具有从电话设备100接收语音的语音接收单元202，存储至少一个声学模型的模型存储单元208和用于转换由语音接收单元接收的语音的至少一种语言模型 202，对于字符数据，确定当前主叫号码的号码决定单元204和电话设备100的第二号码，选择存储在模型存储单元208中的声学模型的模型选择单元206，基于当前呼叫 基于当前主叫号码选择存储在模型存储单元208中的语言模型和将由语音接收单元202接收的语音转换为基于字符数据的语音识别单元210 在由模型选择单元206选择的声学模型和语言模型上。

    FAST SPEAKER HUNTING IN LAWFUL INTERCEPTION SYSTEMS
    90.
    发明申请
    FAST SPEAKER HUNTING IN LAWFUL INTERCEPTION SYSTEMS 审中-公开
    快速扬声器在法律障碍系统中进行搜索

    公开(公告)号：US20120155663A1

    公开(公告)日：2012-06-21

    申请号：US12969622

    申请日：2010-12-16

    Applicant: Adam WEINBERG ,  Irit Opher ,  Ruth Aloni-Lavi ,  Eyal Kolman ,  Ido Azriel

    Inventor： Adam WEINBERG ,  Irit Opher ,  Ruth Aloni-Lavi ,  Eyal Kolman ,  Ido Azriel

    IPC: H04R29/00

    CPC classification number: G10L17/00 ,  G10L17/26 ,  H04L63/304 ,  H04M3/2281 ,  H04M2201/405 ,  H04M2201/41 ,  H04M2203/301 ,  H04R27/00 ,  H04S2400/15

    Abstract: A method for spotting an interaction in which a target speaker associated with a current index or current interaction speaks, the method comprising: receiving an interaction and an index associated with the interaction, the index associated with additional data; receiving the current interaction or current index associated with the target speaker; obtaining current data associated with the current interaction or current index; filtering the index using the additional data, in accordance with the current data associated with the current interaction or current index, and obtaining a matching index; and comparing the current index or a representation of the current interaction with the matching index to obtain a target speaker index.

    Abstract translation: 用于发现与当前索引或当前交互相关联的目标说话者的交互的方法，所述方法包括：接收与所述交互相关联的交互和与附加数据相关联的索引; 接收与目标扬声器相关联的当前交互或当前索引; 获取与当前交互或当前索引相关联的当前数据; 根据与当前交互或当前索引相关联的当前数据，使用附加数据过滤索引，并获得匹配索引; 并且将当前索引或当前交互的表示与匹配索引进行比较以获得目标说话者索引。

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