公开(公告)号：US20100122198A1

公开(公告)日：2010-05-13

申请号：US12266625

申请日：2008-11-07

Applicant: Stephen Balla ,  John Signorello

Inventor： Stephen Balla ,  John Signorello

IPC: G06F3/048 ,  H04M7/00

CPC classification number: H04M3/42314 ,  G06F3/04817 ,  H04M3/42161 ,  H04M2201/54 ,  H04Q3/66

Abstract: Disclosed is a visual and cross-platform method and device for configuring both low level processes and high level functions which may be carried out by a phone switch. In methods of the invention, this is accomplished by providing to a user icons representative of the high level functions and, as needed, icons representative of low level processes. The results of the user arrangement of the provided icons allow a script to be written which may be used to program a phone switch.

Abstract translation: 公开了用于配置可由电话交换机执行的低级处理和高级功能的视觉和跨平台方法和设备。 在本发明的方法中，这通过向用户提供代表高级功能的图标，并且根据需要提供代表低级过程的图标来实现。 所提供的图标的用户安排的结果允许写入可用于编程电话交换机的脚本。

公开(公告)号：US07697415B2

公开(公告)日：2010-04-13

申请号：US11354068

申请日：2006-02-15

Applicant: Andrew Dugan ,  Allen Holmes ,  Kelvin R. Porter ,  Terence A. Robb

Inventor： Andrew Dugan ,  Allen Holmes ,  Kelvin R. Porter ,  Terence A. Robb

IPC: G06F11/00 ,  H04L12/28 ,  G06F13/00

CPC classification number: H04M15/90 ,  H04M3/2263 ,  H04M3/42136 ,  H04M3/4228 ,  H04M15/00 ,  H04M2201/54 ,  H04M2203/052 ,  H04M2207/12 ,  H04M2215/016 ,  H04Q3/0029 ,  H04Q3/0037 ,  H04Q3/0058

Abstract: A resource management system for an intelligent communications network having one or more distributed service nodes, each service node for providing services relating to an event received at a network resource associated with a service node. The system comprising a first processing tier comprising one or more local execution environments located at a node, each execution environment including a mechanism for instantiating one or more service objects capable of performing event services at a first local execution environment, and, for generating status information relating to executing service objects; and, a second processing tier associated with a service node and including a system processor for tracking status and availability of service objects and local execution environments. Upon receipt of service requests, the system processor communicates with the first processing tier for receiving the status information and initiating service object instantiation in the one or more local execution environments in the first processing tier at the node based upon the status and availability information of the requested service object.

Abstract translation: 一种用于具有一个或多个分布式服务节点的智能通信网络的资源管理系统，每个服务节点用于提供与在与服务节点相关联的网络资源处接收的事件相关的服务。 该系统包括包括位于节点处的一个或多个本地执行环境的第一处理层，每个执行环境包括用于实例化能够在第一本地执行环境执行事件服务的一个或多个服务对象的机制，以及用于生成状态信息 涉及执行服务对象; 以及与服务节点相关联并包括用于跟踪服务对象的状态和可用性以及本地执行环境的系统处理器的第二处理层。 在接收到服务请求时，系统处理器与第一处理层进行通信，用于在节点处的第一处理层中的一个或多个本地执行环境中基于状态信息和可用性信息来接收状态信息并发起服务对象实例化 请求的服务对象。

公开(公告)号：US07590538B2

公开(公告)日：2009-09-15

申请号：US09387195

申请日：1999-08-31

Applicant: Vicki St. John

Inventor： Vicki St. John

IPC: G10L11/00

CPC classification number: H04M3/493 ,  G10L2015/228 ,  H04M1/271 ,  H04M1/72561 ,  H04M3/382 ,  H04M3/5307 ,  H04M7/006 ,  H04M2201/40 ,  H04M2201/54 ,  H04M2201/60 ,  H04M2203/2061

Abstract: A system, method and article of manufacture are provided for recognizing voice commands for manipulating data on the Internet. Data is provided on a website. Voice signals are received from a user who is accessing the website, which are interpreted to determine navigation commands. Selected data of the website is output based on the navigation commands. In one embodiment of the present invention, the data includes a voice-activated application. The user may be allowed to access the website from either a computer or a telephone, or both. A language may be determined from the voice signals and the voice signals interpreted in the language being spoken by the user.

Abstract translation: 提供了一种用于识别用于操纵因特网上的数据的语音命令的系统，方法和制造。 数据在网站上提供。 从访问该网站的用户接收语音信号，该用户被解释为确定导航命令。 基于导航命令输出网站的选定数据。 在本发明的一个实施例中，数据包括语音激活应用。 可以允许用户从计算机或电话或两者都访问该网站。 可以根据用户所说的语言解释的语音信号和语音信号来确定语言。

公开(公告)号：US20090041215A1

公开(公告)日：2009-02-12

申请号：US11891231

申请日：2007-08-09

Applicant: Michael Schmitt ,  Nicole Holte ,  Jeffrey Clement ,  Matt Weyland ,  Eric Pilhofer ,  Roman Loy

Inventor： Michael Schmitt ,  Nicole Holte ,  Jeffrey Clement ,  Matt Weyland ,  Eric Pilhofer ,  Roman Loy

IPC: H04M1/64 ,  G10L13/00

CPC classification number: H04M3/4936 ,  G06F9/45512 ,  G10L13/00 ,  H04M2201/42 ,  H04M2201/54 ,  H04M2203/355

Abstract: In one embodiment, a system and method is illustrated as including creating a visual script containing a component that includes at least one of a function component, a decisional component, a speak component, and a capture component, and converting the visual script to a computer script. Further, this system and method may include retrieving a computer script from a pre-populated database, the computer script containing at least one component and being formatted using a language including at least one of an IVR-XML and a character delimited flat file, and generating training data using the computer script, the training data formatted as a linear computer script.

Abstract translation: 在一个实施例中，系统和方法被示出为包括创建包含组件的可视脚本，所述组件包括功能组件，决策组件，讲话组件和捕获组件中的至少一个，并将可视脚本转换为计算机 脚本。 此外，该系统和方法可以包括从预先填充的数据库检索计算机脚本，所述计算机脚本包含至少一个组件，并且使用包括IVR-XML和字符分隔的平面文件中的至少一个的语言进行格式化，以及 使用计算机脚本生成训练数据，将训练数据格式化为线性计算机脚本。

公开(公告)号：US20070189493A1

公开(公告)日：2007-08-16

申请号：US11655948

申请日：2007-01-19

Applicant: Robert Keiller ,  David Green ,  Alistair McLean

Inventor： Robert Keiller ,  David Green ,  Alistair McLean

IPC: H04M7/00

CPC classification number: H04M3/4938 ,  G10L15/22 ,  H04M2201/40 ,  H04M2201/42 ,  H04M2201/54 ,  H04M2203/355

Abstract: An interactive voice system is provided that includes a user interface connected to present audio outputs to a user and to receive inputs from the user. A computer system utilizes code arranged to generate the audio outputs and to respond to the inputs from the user. A model generator arranged to analyse the code and/or precursor code to that code to provide a representation of a graph representing various paths of execution through the code.

Abstract translation: 提供了一种交互式语音系统，其包括连接到向用户呈现音频输出并从用户接收输入的用户界面。 计算机系统利用被布置成产生音频输出并且响应来自用户的输入的代码。 一种模型发生器，被安排成分析该代码的代码和/或前体码以提供表示通过代码执行的各种路径的图形。

公开(公告)号：US20070019800A1

公开(公告)日：2007-01-25

申请号：US11145513

申请日：2005-06-03

Applicant: Robert Bushey ,  Sarah Korth

Inventor： Robert Bushey ,  Sarah Korth

IPC: H04M15/00 ,  H04M3/42

CPC classification number: H04M3/523 ,  H04M15/00 ,  H04M15/62 ,  H04M2201/54

Abstract: A call service center can include a call routing system that can use one or more action object identifiers. In one embodiment, a future action object identifier is associated with a task that is desired or otherwise intended to be performed at the call service center. The call routing system may route the call to a module that is not associated with the future action object identifier or perform a portion of a task within the same module, wherein the portion of the task is not associated with the future action object identifier. In another embodiment, at least two action object identifiers can be passed with a call from one module to another module. In a particular embodiment, a past, current, or future action object identifier, other information related to the call, or any combination thereof may be passed from one module to another module with the call.

Abstract translation: 呼叫服务中心可以包括可以使用一个或多个动作对象标识符的呼叫路由系统。 在一个实施例中，将来的动作对象标识符与期望或以其他方式旨在在呼叫服务中心执行的任务相关联。 呼叫路由系统可以将呼叫路由到与未来的动作对象标识符不相关联的模块或执行同一模块内的任务的一部分，其中该任务的该部分未与未来的动作对象标识符相关联。 在另一个实施例中，可以通过从一个模块到另一个模块的呼叫来传递至少两个动作对象标识符。 在特定实施例中，过去，当前或未来的动作对象标识符，与呼叫相关的其他信息或其任何组合可以通过该呼叫从一个模块传递到另一个模块。

公开(公告)号：US07116770B1

公开(公告)日：2006-10-03

申请号：US09382553

申请日：1999-08-25

Applicant: Thanh Tran ,  Hung B. Nguyen ,  Frederick Kull

Inventor： Thanh Tran ,  Hung B. Nguyen ,  Frederick Kull

IPC: H04M3/42 ,  H04M1/64

CPC classification number: H04M3/2254 ,  H04M3/42314 ,  H04M3/533 ,  H04M2201/42 ,  H04M2201/54

Abstract: A communication network and an associated network manager server according to the invention includes one or more instances of a first object type and one or more instances of a second object type. The first object type is associated with a first product of the communication network such as a PBX and the second object type is associated with a second product of the network such as a phone mail product. The network includes a first local module for configuring each instance of the first object type and a second local module for configuring each instance of the second object type. A network management server of the network includes a product specific coordinator. The product specific coordinator includes means for coordinating configuration activities among each instance of the first object type via the first local module and means for coordinating configuration activities among each instance of the second object type via the second local module. The network further includes a network coordinator adapted for configuring each instance of a network object, such as a person object that includes a PBX component and a phone mail component. The network object includes a first component associated with the first object type and a second component associated with the second object type. The communication network further includes a network management client that includes a graphical user interface adapted for enabling a user to invoke the network management server.

Abstract translation: 根据本发明的通信网络和相关联的网络管理器服务器包括第一对象类型和第二对象类型的一个或多个实例的一个或多个实例。 第一对象类型与诸如PBX的通信网络的第一产品相关联，并且第二对象类型与诸如电话邮件产品的网络的第二产品相关联。 该网络包括用于配置第一对象类型的每个实例的第一本地模块和用于配置第二对象类型的每个实例的第二本地模块。 网络的网络管理服务器包括产品特定协调器。 产品特定协调器包括用于经由第一本地模块协调第一对象类型的每个实例之间的配置活动的装置和用于经由第二本地模块协调第二对象类型的每个实例之间的配置活动的装置。 网络还包括适于配置网络对象的每个实例的网络协调器，诸如包括PBX组件和电话邮件组件的人物对象。 网络对象包括与第一对象类型相关联的第一组件和与第二对象类型相关联的第二组件。 通信网络还包括网络管理客户端，其包括适于使得用户能够调用网络管理服务器的图形用户界面。

公开(公告)号：US20040059701A1

公开(公告)日：2004-03-25

申请号：US10251095

申请日：2002-09-20

Inventor： Sergey Fedorov

IPC: G06F007/00

CPC classification number: H04M3/5183 ,  H04M3/2218 ,  H04M3/36 ,  H04M3/5175 ,  H04M3/5238 ,  H04M2201/54

Abstract: A data aggregation and reporting system for integrating aspects of real-time metrics content and historical database reporting has a system framework including at least a framework core, a reporting layer, a business translation layer, and a metrics engine, a real-time client application for synchronizing propagation of the real-time metrics, and a reporting database for storing historical data and serving data upon request. The system is characterized in that the system integrates historical data return with deliverable real-time metrics through synthesizing relationships in an object oriented fashion between entities involved in an interaction chain of transactions.

Abstract translation: 用于集成实时度量内容和历史数据库报告的方面的数据聚合和报告系统具有至少包括框架核心，报告层，业务翻译层和度量引擎的系统框架，实时客户端应用 用于同步实时度量的传播，以及用于存储历史数据和根据请求提供数据的报告数据库。 该系统的特征在于，该系统通过以参与事务交互链的实体之间的面向对象的方式合成关系来将历史数据返回与可交付的实时度量相结合。

公开(公告)号：US06601113B1

公开(公告)日：2003-07-29

申请号：US09093073

申请日：1998-06-08

Applicant: Jari Tapani Koistinen ,  Einar Wennmyr ,  Eui Suk Chung

Inventor： Jari Tapani Koistinen ,  Einar Wennmyr ,  Eui Suk Chung

IPC: G06F940

CPC classification number: H04M3/42 ,  H04M2201/54 ,  H04Q3/0029 ,  H04Q2213/13502 ,  H04Q2213/13503 ,  H04Q2213/13535

Abstract: An object oriented system platform for a telecommunication system that provides subscriber services includes an upper layer containing applications in the form of base and supplementary functions providing base and supplementary services. This layer is implemented with base objects and extension objects. The base objects are object types implementing functions which may need extension in the future, each object type being designed for a particular task which can be performed with a minimum of coordination with other base objects. The extension objects are object types implementing extension functions which form extensions to the base functions and make it possible to add new services and modify and extend existing services without changing the software of a system that has already been implemented and supplied.

Abstract translation: 提供订户服务的电信系统的面向对象的系统平台包括上层，其包含提供基本和补充服务的基本和补充功能形式的应用。 该层使用基础对象和扩展对象实现。 基本对象是实现将来可能需要扩展的功能的对象类型，每个对象类型被设计用于可以以与其他基础对象的最小协调来执行的特定任务。 扩展对象是实现扩展功能的对象类型，其形成基本功能的扩展，并且可以添加新的服务并修改和扩展现有服务，而不改变已经被实现和提供的系统的软件。

公开(公告)号：US06529729B1

公开(公告)日：2003-03-04

申请号：US09707687

申请日：2000-11-07

Applicant: Paiman Nodoushani ,  David Brukman

Inventor： Paiman Nodoushani ,  David Brukman

IPC: H04M300

CPC classification number: H04W8/265 ,  H04M3/42 ,  H04M3/42144 ,  H04M7/06 ,  H04M2201/54 ,  H04M2207/18

Abstract: An object-oriented over-the-air service provisioning (OTASP) computer program is disclosed. The OTASP program is implemented in a client-server architecture, wherein a plurality of client programs operating on client platforms in a customer service centers, optionally in diverse geographical locations, communicate with the OTASP computer program. The OTASP computer program communicates with one or more mobile switching centers (MSC's) to process requests from the client programs and to request communication with mobile telephones using an over-the-air interface, in order to accomplish over-the-air service provisioning.

Abstract translation: 公开了面向对象的空中服务提供（OTASP）计算机程序。 OTASP程序以客户端 - 服务器架构实现，其中在客户服务中心（可选地在不同的地理位置）中的客户端平台上操作的多个客户端程序与OTASP计算机程序通信。 OTASP计算机程序与一个或多个移动交换中心（MSC）通信以处理来自客户端程序的请求，并且使用空中接口请求与移动电话的通信，以便实现空中服务提供。