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    USER INTERFACE FOR SHOWING AVAILABILITY OF ORDERS FOR CONCIERGE SHOPPING SERVICE
    1.
    发明申请
    USER INTERFACE FOR SHOWING AVAILABILITY OF ORDERS FOR CONCIERGE SHOPPING SERVICE 审中-公开

    公开(公告)号：WO2022225771A1

    公开(公告)日：2022-10-27

    申请号：PCT/US2022/024693

    申请日：2022-04-13

    Applicant: MAPLEBEAR INC. (DBA INSTACART)

    Inventor： LUONG, Amy ,  RIGHI, Michael ,  ADESON, Graham ,  WILLIAMS, Ross, Stuart ,  JAIN, Aman ,  ANAND, Radhika ,  KRISHNAN, Ganesh

    IPC: G06Q30/00

    Abstract: For each retailer in the geographic region, an online system predicts a number of orders placed at the retailer and a capacity to fulfill orders during a forecast time period. The capacity of the retailer is predicted based on a number of pickers expected to be available to the retailer during the forecast time period. The online system determines demand for the services of a picker at the retailer based on a comparison of the predicted number of orders and the predicted capacity to fulfill those orders. The online system displays a user interactive map of the geographic region to the picker. The map displays a pin at the location of each retailer in the geographic region, which describes the categorization determined for the retailer. The picker selects a pin, which causes the user interactive map to display a notification characterizing the demand for services at the retailer.

    OPTICAL SCANNING FOR WEIGHTS AND MEASURES
    2.
    发明申请
    OPTICAL SCANNING FOR WEIGHTS AND MEASURES 审中-公开

    公开(公告)号：WO2022081477A1

    公开(公告)日：2022-04-21

    申请号：PCT/US2021/054418

    申请日：2021-10-11

    Applicant: MAPLEBEAR INC. (DBA INSTACART)

    Inventor： VAN HORNE, Camille ,  CASHIN, Sean

    IPC: G06K9/20

    Abstract: A customer places an order of items to be purchased with an online concierge system. The online concierge system provides the order to a picker who shops for the items at a retailer and delivers them. The online concierge system requests an image of a receipt of the order from the picker. The online concierge system performs image processing on the image of the receipt and uses machine learning and optical character recognition to determine the actual amounts purchased of items. The online concierge system charges the customer based on the actual amounts purchased of each item.

    MESSAGING INTERFACE FOR MANAGING ORDER CHANGES
    6.
    发明申请
    MESSAGING INTERFACE FOR MANAGING ORDER CHANGES 审中-公开

    公开(公告)号：WO2021091598A1

    公开(公告)日：2021-05-14

    申请号：PCT/US2020/040376

    申请日：2020-06-30

    Applicant: MAPLEBEAR INC. (DBA INSTACART)

    Inventor： VAN HORNE, Camille ,  GOOLKASIAN, Philip

    IPC: G06Q30/00

    Abstract: In a delivery service, a picker retrieves items specified in an order by a customer. If a picker encounters an issue with an item in the order, the picker may select, via a user interface, the item and an associated template message, which requests input from the customer regarding a course of action for the item, to send to the customer. The customer may select, via another user interface, a template message describing a course of action for the item. In response to receiving one of a subset of template messages, the online concierge system displays via the user interface, a set of replacement options to the customer, who may select one of the replacement options to be sent to the picker with the template message.

    GEOFENCING TO REDUCE WAIT TIMES FOR ORDER PICKUPS
    7.
    发明申请
    GEOFENCING TO REDUCE WAIT TIMES FOR ORDER PICKUPS 审中-公开

    公开(公告)号：WO2021086790A1

    公开(公告)日：2021-05-06

    申请号：PCT/US2020/057391

    申请日：2020-10-26

    Applicant: MAPLEBEAR INC. (DBA INSTACART)

    Inventor： HSIAO, Daniel ,  SCOTT, Jason ,  JABLONSKI, Michael ,  ZAHEDI, Nima

    IPC: G06Q10/08 ,  G06Q10/10

    Abstract: An online concierge system receives an order from a customer. The online concierge system transmits a notification to the customer's client device indicating that the order is ready for pick up and receives location data from the customer's client device as the customer travels to a pickup location. In response to the online concierge system receiving a first indication that the customer has entered an outer geofence, the online concierge system transmits a second notification to a runner's client device that the customer is in transit. In response to the online concierge system receiving a second indication that the customer has entered an inner geofence, the online concierge system starts a timer. When the online system receives a confirmation that the order has been picked up by the customer, it stops the timer and computes a wait time for pick up of the order.

    SELF-CHECKOUT SYSTEM FOR BYPASSING IN-STORE CHECKOUT
    8.
    发明申请
    SELF-CHECKOUT SYSTEM FOR BYPASSING IN-STORE CHECKOUT 审中-公开
    自动结帐系统，用于旁路店内结账

    公开(公告)号：WO2018048808A1

    公开(公告)日：2018-03-15

    申请号：PCT/US2017/050114

    申请日：2017-09-05

    Applicant: MAPLEBEAR, INC. (DBA INSTACART)

    Inventor： FERRERI, Arnaud Nicolas ,  TURLAY, Emmanuel Jean Yves ,  KHAITAN, Ashu ,  LEUNG, Denise Hoi Shuen ,  BARNUM, Elizabeth Ruth ,  LEE, Moses Yung Kyu

    IPC: G06Q20/20 ,  G06Q20/32 ,  G07G1/00 ,  G07G1/14

    Abstract: An online shopping concierge service allows shoppers to purchase items on behalf of customers and checkout using a mobile application, circumventing traditional point-of-sale check-out systems. A customer places an order using a mobile application or website associated with the online shopping concierge service. The online shopping concierge service charges a payment instrument of the customer in the value of the selected items. The system transmits the order to a shopper, who receives an order for fulfillment on a mobile device. The shopper collects and scans items using a mobile application. The mobile application transmits an identification of the items for purchase and their total cost to the online shopping concierge service, which transmits payment to the retailer. Alternatively, the mobile application encodes an identification of the items for purchase into an encoded image, which is scanned by a cashier, allowing the shopper to complete an accelerated check-out.

    Abstract translation:

    在线购物礼宾服务允许购物者代表顾客购买物品并使用移动应用程序结账，从而绕过传统的销售点退房系统。 客户使用与在线购物礼宾服务相关联的移动应用程序或网站下订单。 在线购物礼宾服务以所选项目的价值向客户的支付工具收费。 系统将订单发送给购物者，购物者通过移动设备接收订单。 购物者使用移动应用程序收集并扫描物品。 移动应用程序将用于购买的物品的标识及其总成本发送给在线购物礼宾服务，该服务将支付发送给零售商。 或者，移动应用程序将要购买的物品的标识编码成由收银员扫描的编码图像，从而允许购物者完成加速结账。

    ALLOCATING SHOPPERS FOR ORDER FULFILLMENT BY AN ONLINE CONCIERGE SYSTEM ACCOUNTING FOR VARIABLE NUMBERS OF SHOPPERS
    10.
    发明申请
    ALLOCATING SHOPPERS FOR ORDER FULFILLMENT BY AN ONLINE CONCIERGE SYSTEM ACCOUNTING FOR VARIABLE NUMBERS OF SHOPPERS 审中-公开

    公开(公告)号：WO2022235521A1

    公开(公告)日：2022-11-10

    申请号：PCT/US2022/027096

    申请日：2022-04-29

    Applicant: MAPLEBEAR INC. (DBA INSTACART)

    Inventor： DENG, Houtao ,  CHEN, Ji ,  SUN, Christopher, Shey-Tao ,  LIU, Yile ,  CHEN, Yijia

    IPC: G06Q10/08 ,  G06Q30/06 ,  G06Q10/06

    Abstract: An online concierge system allows users to order items within discrete time intervals later than a time when an order was received. Each order may require a different set of characteristics for fulfilment by shoppers. Because different shoppers may have different capabilities, it is most efficient to reserve shoppers with specialized characteristics for orders that require them. The online concierge system maintains a set of hierarchical structures for different characteristics of shoppers, with each level in a hierarchical structure having a value. To select a shopper to fulfill an order, the online concierge system scores identifies groups of shoppers having characteristics capable of fulfilling the order based on levels in the hierarchical structure for each characteristic of a group. A shopper from a group having a minimum score is selected to fulfill the order.

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