公开(公告)号：WO2008109278A1

公开(公告)日：2008-09-12

申请号：PCT/US2008/054835

申请日：2008-02-25

Applicant: CISCO TECHNOLOGY, INC. ,  SHAFFER, Shmuel ,  PATEL, Labhesh ,  JAIN, Mukul ,  KUMAR, Sanjeev

Inventor： SHAFFER, Shmuel ,  PATEL, Labhesh ,  JAIN, Mukul ,  KUMAR, Sanjeev

IPC: H04M3/533

CPC classification number: H04M3/5335 ,  H04M3/436 ,  H04M2201/41

Abstract: Performing speaker recognition on voice-mail messages for grouping or sorting of voicemails according to sender. Using the terminology of the application: a method for grouping voice messages includes extracting a voice signature from a voice message and tagging the voice message with an identification associated with the voice signature. The method also includes grouping the voice message based on the identification.

Abstract translation: 根据发件人对语音邮件消息进行扬声器识别，进行语音邮件的分组或排序。 使用应用的术语：用于对语音消息进行分组的方法包括从语音消息中提取语音签名并使用与语音签名相关联的标识来标记语音消息。 该方法还包括基于识别对语音消息进行分组。

公开(公告)号：WO2007123821A3

公开(公告)日：2007-11-01

申请号：PCT/US2007/008631

申请日：2007-04-04

Applicant: CISCO TECHNOLOGY, INC. ,  PATEL, Labhesh ,  KUMAR, Sanjeev ,  KHOURI, Joseph ,  JAIN, Mukul

Inventor： PATEL, Labhesh ,  KUMAR, Sanjeev ,  KHOURI, Joseph ,  JAIN, Mukul

IPC: H04M3/42 ,  H04Q7/22 ,  H04Q7/38

Abstract: In on embodiment, techniques for providing alerts to a user when a communication frequency pattern between a user and a contact has not occurred during a pre-determined amount of time are provided. Communication records between the contact and the user can be analyzed to determine if the communication frequency pattern with the contact during the pre-determined amount of time does not meet pre-determined criteria. For example, the criteria may be generate an alert if communications do not occur in the last month, generate an alert if less than five communications occur in the last six months, or any other communication pattern. Also, the content of a communication may be analyzed to determine if a certain topic has been discussed. If a certain topic has not been discussed during the pre-determined amount of time, an alert may also be generated reminding the user that the topic has not been discussed.

公开(公告)号：WO2005117410A2

公开(公告)日：2005-12-08

申请号：PCT/US2005/013676

申请日：2005-04-21

Applicant: CISCO TECHNOLOGY, INC. ,  LEE, Johnny, H. ,  CRUZ, Aristotle, H. ,  JABBOUR, Fadi, R. ,  LEE, David, C. ,  PATEL, Labhesh

Inventor： LEE, Johnny, H. ,  CRUZ, Aristotle, H. ,  JABBOUR, Fadi, R. ,  LEE, David, C. ,  PATEL, Labhesh

IPC: H04M11/10

CPC classification number: H04L67/24 ,  H04L51/04 ,  H04M11/10

Abstract: A method for communicating a reminder message includes establishing a first connection between a user and a reminder center. The method includes communicating, from the user to the reminder center, a reminder time. The method also includes scheduling a reminder message at the reminder center, and terminating the first connection between the user and the reminder center. The method includes selecting, at the reminder center, a preferred endpoint associated with the user, from a plurality of endpoints associated with the user. The method also includes attempting to establish a second connection between the user and the reminder center, using the preferred endpoint associated with the user, at approximately the reminder time, and communicating the reminder message from the reminder center to the user.

Abstract translation: 用于传达提醒消息的方法包括建立用户和提醒中心之间的第一连接。 该方法包括从用户向提醒中心传达提醒时间。 该方法还包括在提醒中心处调度提醒消息，并终止用户和提醒中心之间的第一连接。 所述方法包括在提醒中心从与用户相关联的多个端点中选择与用户相关联的优选端点。 该方法还包括在大约提醒时间，使用与用户相关联的优选端点，尝试在用户和提醒中心之间建立第二连接，并将提醒消息从提醒中心传送给用户。

公开(公告)号：WO2005070176A2

公开(公告)日：2005-08-04

申请号：PCT/US2005/000094

申请日：2005-01-04

Applicant: CISCO TECHNOLOGY, INC. ,  SHAFFER, Shmuel ,  LEE, Johnny, Hsienchow ,  SARKAR, Shantanu ,  PATEL, Labhesh

Inventor： SHAFFER, Shmuel ,  LEE, Johnny, Hsienchow ,  SARKAR, Shantanu ,  PATEL, Labhesh

IPC: G06F15/16 ,  H04L12/58 ,  H04L29/06 ,  H04L29/12

CPC classification number: H04L29/06027 ,  H04L29/1216 ,  H04L51/04 ,  H04L51/066 ,  H04L61/157 ,  H04L65/1069

Abstract: A system and method for communicating messages includes receiving, from a first client associated with a calling party, a request for connection with a second client. A called party associated with the second client is notified that the request for connection was received, in response to receiving the request for connection. A connection processing instruction may be received from a third client associated with the called party. In accordance with a particular embodiment of the present invention, the request for connection may be processed in accordance with the connection processing instruction.

Abstract translation: 用于传递消息的系统和方法包括从与主叫方相关联的第一客户端接收与第二客户端的连接请求。 响应于接收到连接请求，与第二客户端相关联的被叫方被通知接收到连接请求。 可以从与被叫方相关联的第三客户端接收连接处理指令。 根据本发明的特定实施例，可以根据连接处理指令来处理连接请求。

公开(公告)号：WO2004019599A1

公开(公告)日：2004-03-04

申请号：PCT/US2003/025095

申请日：2003-08-12

Applicant: CISCO TECHNOLOGY, INC.

Inventor： SHAFFER, Shmuel ,  PATEL, Labhesh ,  SARKAR, Shantanu

IPC: H04M7/00

CPC classification number: H04L65/1043 ,  H04L29/06027 ,  H04L65/103 ,  H04L65/104 ,  H04L65/1083 ,  H04L65/604 ,  H04M3/2254 ,  H04M7/006 ,  H04M7/1295 ,  H04M2207/203

Abstract: The present invention provides a system and method for providing fault tolerant IP services that includes establishing a first communication session between an originating telephony device and an application server, through a primary call manager. Failure of the primary call manager may be detected. A second communication session between the application server and a destination telephony device may be established via a back-up call manager. The first communication and the second communication session may be coupled at the application server to establish two-way communication between the originating telephony device and the destination telephony device.

Abstract translation: 本发明提供了一种用于提供容错IP服务的系统和方法，包括通过主呼叫管理器在始发电话设备和应用服务器之间建立第一通信会话。 可以检测到主呼叫管理器的故障。 可以经由备用呼叫管理器建立应用服务器和目的地电话设备之间的第二通信会话。 第一通信和第二通信会话可以在应用服务器处耦合以在始发电话设备和目的地电话设备之间建立双向通信。

公开(公告)号：WO2008016464A2

公开(公告)日：2008-02-07

申请号：PCT/US2007/015527

申请日：2007-07-06

Applicant: CISCO TECHNOLOGY, INC. ,  JAIN, Mukul ,  KUMAR, Sanjeev ,  PATEL, Labhesh ,  KHOURI, Joseph, F.

Inventor： JAIN, Mukul ,  KUMAR, Sanjeev ,  PATEL, Labhesh ,  KHOURI, Joseph, F.

IPC: H04M3/42

CPC classification number: H04M3/54 ,  H04M3/02 ,  H04M3/42034 ,  H04M3/42051 ,  H04M3/42068 ,  H04M3/42314 ,  H04M7/006 ,  H04M19/041 ,  H04M2201/38

Abstract: In one embodiment, a telephony system includes a memory that stores one or more call preferences of a user, and a central call routing entity that enables a user to set a call forwarding rule. In accordance with the call forwarding rule and in response to an incoming call to a first telephone device of the user, the call routing entity routing the incoming call to a second telephone device along with a message indicating that the one or more call preferences of the user are stored in the memory. The one or more call preferences are then fetched and applied at the second telephone device. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure.

Abstract translation: 在一个实施例中，电话系统包括存储用户的一个或多个呼叫偏好的存储器，以及允许用户设置呼叫转移规则的中央呼叫路由实体。 根据呼叫转移规则并且响应于对用户的第一电话设备的来话呼叫，呼叫路由实体将呼入呼叫路由到第二电话设备以及指示呼叫转移规则的一个或多个呼叫偏好的消息 用户存储在内存中。 然后在第二电话设备处获取并应用一个或多个呼叫偏好。 要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开内容的主题。

公开(公告)号：WO2008008214A2

公开(公告)日：2008-01-17

申请号：PCT/US2007/015218

申请日：2007-06-28

Applicant: CISCO TECHNOLOGY, INC. ,  SHAFFER, Shmuel ,  PATEL, Labhesh ,  JAIN, Mukul ,  KUMAR, Sanjeev

Inventor： SHAFFER, Shmuel ,  PATEL, Labhesh ,  JAIN, Mukul ,  KUMAR, Sanjeev

IPC: H04M3/00

CPC classification number: H04M3/42187 ,  H04M3/42357 ,  H04M3/5232 ,  H04M7/0039 ,  H04M2201/50 ,  H04M2242/04 ,  H04M2242/14

Abstract: Disclosed are apparatus and methods for utilizing the camera or video capability of particular communication devices (104), such as cell phones, to enhance handling of calls, such as emergency calls. In one implementation, when a call is made to an emergency response center (ERC) (102) using an image/video capable communication device and such call is queued until an agent is available for handling the call, one or more images or video may be collected from such caller by utilizing the image/video capability of the caller's communication device (202). The images collected from a plurality of different callers may then be sorted into different event groups (502). For instance, all the images/video that relate to a same emergency event, such as a traffic accident, are grouped together into a same event group. The different groups can then be prioritized for handling by an available agent (206, 504). Additionally, the individual callers for each group may also be prioritized based on the collected images/video (206, 510), e.g., the caller that is closest to the emergency event may be called first.

Abstract translation: 公开了用于利用诸如蜂窝电话的特定通信设备（104）的相机或视频能力的装置和方法，以增强诸如紧急呼叫之类的呼叫的处理。 在一个实现中，当使用具有图像/视频能力的通信设备对紧急响应中心（ERC）（102）进行呼叫时，并且这样的呼叫被排队等待代理可用于处理呼叫时，一个或多个图像或视频可以 通过利用呼叫者的通信设备（202）的图像/视频能力从该呼叫者收集。 然后可以将从多个不同的呼叫者收集的图像分类成不同的事件组（502）。 例如，与相同的紧急事件（例如交通事故）相关的所有图像/视频被分组在一起成为相同的事件组。 然后可以将不同的组优先处理由可用代理（206,504）处理。 另外，也可以基于所收集的图像/视频（206,510）对每个组的各个呼叫者进行优先排序，例如，可以首先调用最接近紧急事件的呼叫者。

公开(公告)号：WO2007146084A2

公开(公告)日：2007-12-21

申请号：PCT/US2007/013451

申请日：2007-06-06

Applicant: CISCO TECHNOLOGY, INC. ,  SHAFFER, Shmuel ,  JAIN, Mukul ,  KUMAR, Sanjeev ,  PATEL, Labhesh

Inventor： SHAFFER, Shmuel ,  JAIN, Mukul ,  KUMAR, Sanjeev ,  PATEL, Labhesh

IPC: H04M1/64

CPC classification number: H04M3/53366 ,  H04M3/385 ,  H04M2201/39 ,  H04M2201/41 ,  H04M2203/4554

Abstract: Techniques and systems for recalling voicemail messages from remote voicemail systems are disclosed. In one embodiment, a method for recalling a voicemail message from a target mailbox can include: accessing a voicemail system by a caller using a device; authenticating the caller using speaker verification; and deleting the voicemail message from the target mailbox. The target mailbox owner can be a member of the voicemail system, while the caller can be a non-member of that voicemail system. The device may be configured to support a telephony user interface (TUI), for example.

Abstract translation: 公开了用于从远程语音邮件系统调用语音邮件消息的技术和系统。 在一个实施例中，用于从目标邮箱调用语音邮件消息的方法可以包括：由呼叫者使用设备访问语音邮件系统; 使用说话人验证认证来电者; 并从目标邮箱中删除该语音邮件消息。 目标邮箱所有者可以是语音信箱系统的成员，而呼叫者可以是该语音邮件系统的非成员。 该设备可以被配置为支持例如电话用户界面（TUI）。

公开(公告)号：WO2007146042A2

公开(公告)日：2007-12-21

申请号：PCT/US2007/013387

申请日：2007-06-06

Applicant: CISCO TECHNOLOGY, INC. ,  SHAFFER, Shmuel ,  JAIN, Mukul ,  KUMAR, Sanjeev ,  PATEL, Labhesh

Inventor： SHAFFER, Shmuel ,  JAIN, Mukul ,  KUMAR, Sanjeev ,  PATEL, Labhesh

IPC: G06F15/16

CPC classification number: G06Q10/107 ,  H04L12/1818 ,  H04M3/42042 ,  H04M3/563 ,  H04M2203/5009 ,  H04M2203/5018 ,  H04M2203/5081

Abstract: In one embodiment, techniques for sending a conference invite that provides access to a list of participants in an existing conference are provided. A participant in a conference may decide to send an invite for the existing conference to the user. A request for inviting the user into the existing conference is received. A list of participants in the existing conference is determined. An invite message for the conference is then generated where the invite message includes information for the list of participants. The invite message is then sent to the user where the information for the list of participants is accessible to the user. For example, the list of participants may be displayed as caller ID information when the invite message is received by the user.

Abstract translation: 在一个实施例中，提供了用于发送提供对现有会议中的参与者列表的访问的会议邀请的技术。 会议的参与者可以决定将现有会议的邀请发送给用户。 收到邀请用户进入现有会议的请求。 确定现有会议的与会者名单。 然后生成会议的邀请消息，其中邀请消息包括参与者列表的信息。 然后，邀请消息被发送到用户，用户可以访问参与者列表的信息。 例如，当用户接收到邀请消息时，可以将参与者列表显示为呼叫者ID信息。

公开(公告)号：WO2007140435A2

公开(公告)日：2007-12-06

申请号：PCT/US2007/070021

申请日：2007-05-31

Applicant: CISCO TECHNOLOGY, INC., ET AL. ,  PATEL, Labhesh ,  SHAFFER, Shmuel ,  KUMAR, Sanjeev ,  JAIN, Mukul

Inventor： PATEL, Labhesh ,  SHAFFER, Shmuel ,  KUMAR, Sanjeev ,  JAIN, Mukul

IPC: H04M1/64

CPC classification number: H04M1/7258 ,  H04M1/2745 ,  H04M1/274516 ,  H04M1/7255 ,  H04M1/72552

Abstract: A method of facilitating a telephonic response to an electronic message is described. The method includes determining at least one telephone number from a received electronic message, and assigning the determined telephone number dynamically to a button on the telephone to provide a speed dial button on the telephone. Determining the telephone number may include comparing an electronic mail address in an address field of the electronic message with a telephone directory to determine a telephone number associated with the address. If the electronic message is a text or a voice message, determining the telephone number may include parsing a body of the message to determine a telephone number, if present, which has been included into the body of the text message.

Abstract translation: 描述了一种促进对电子消息的电话响应的方法。 该方法包括从接收到的电子消息确定至少一个电话号码，并且将确定的电话号码动态地分配给电话上的按钮，以在电话上提供快速拨号按钮。 确定电话号码可以包括将电子消息的地址字段中的电子邮件地址与电话簿进行比较，以确定与地址相关联的电话号码。 如果电子消息是文本或语音消息，则确定电话号码可以包括解析消息的主体以确定已被包括在文本消息正文中的电话号码（如果存在）。