公开(公告)号：US10659349B2

公开(公告)日：2020-05-19

申请号：US15425934

申请日：2017-02-06

Applicant: Twilio, Inc.

Inventor： Andriy Mysyk

IPC: G06F15/16 ,  H04L12/725 ,  H04L29/06 ,  H04L12/58 ,  H04L29/12 ,  H04L12/715 ,  H04L12/723

Abstract: Systems and methods for routing real-time voice communication via a private network exchange. A virtual private cloud (VPC) system receives first configuration for a first private network exchange for a first account of the VPC system. The VPC system assigns a first regional exchange system to the first private network exchange based on the first configuration. The first private network exchange is established between the first regional exchange system and a first outside entity system of the first account by mapping an identifier of the first account to the first private network exchange. Real-time voice communication data for the first account is routed from a first real-time voice communication service of the VPC system to the first outside entity system via the first private network exchange based on the mapping.

公开(公告)号：US20200153717A1

公开(公告)日：2020-05-14

申请号：US16545479

申请日：2019-08-20

Applicant: Twilio Inc.

Inventor： Matthew David Nowack ,  Jonas Mikael Boerjesson

IPC: H04L12/26 ,  H04W4/14 ,  H04L29/08 ,  H04L29/06

Abstract: A system and method that includes executing communication processes in an application platform, which comprises on behalf of outside entities, negotiating communications between a set of internal resources and at least one external resource using at least a first communication protocol and a second protocol; capturing internal log information during execution of the application platform; receiving a request to access log information by an outside entity; synthesizing the internal log information of the first protocol and at least a second protocol into a unified communication report; and transmitting the unified communication report.

公开(公告)号：US10560495B2

公开(公告)日：2020-02-11

申请号：US15871794

申请日：2018-01-15

Applicant: Twilio, Inc.

Inventor： Jeff Lawson ,  John Wolthuis ,  Evan Cooke

IPC: H04L29/06 ,  H04M1/247 ,  H04M7/00 ,  G06F9/54 ,  H04L29/08 ,  H04L9/06 ,  H04L9/32

Abstract: In one embodiment, the method of processing telephony sessions includes: communicating with an application server using an application layer protocol; processing telephony instructions with a call router; and creating call router resources accessible through a call router Application Programming Interface (API). In another embodiment, the system for processing telephony sessions includes: a call router, a URI for an application server, a telephony instruction executed by the call router, and a call router API resource.

公开(公告)号：US10440627B2

公开(公告)日：2019-10-08

申请号：US15871833

申请日：2018-01-15

Applicant: Twilio, Inc.

Inventor： Patrick Malatack

IPC: H04W40/02 ,  H04W60/00 ,  H04L12/741 ,  H04W8/26 ,  H04L12/24 ,  H04W88/06 ,  H04L29/06

Abstract: Systems and methods for a multi-tenant communication platform. At a multi-tenant communication platform, and responsive to authentication of a communication request provided by an external system, a routing address record of the communication platform is determined that matches a communication destination of the communication request. The matching routing address record associates the communication destination with a plurality of external communication providers. At least one communication provider associated with the matching routing address record is selected, and a request to establish communication with the communication destination is provided to each selected communication provider. The communication request specifies the communication destination and account information.

公开(公告)号：US20190278589A1

公开(公告)日：2019-09-12

申请号：US16351063

申请日：2019-03-12

Applicant: Twilio Inc.

Inventor： Al Cook ,  Martin Amps ,  Madis Abel ,  Hando Tint ,  Tatjana Mihnovits

IPC: G06F8/71 ,  G06F8/36 ,  G06F9/445 ,  H04L29/06

Abstract: Disclosed are systems, methods, and non-transitory computer-readable media for a customizable cloud-based software platform. A customizable cloud-based software platform provides functionality that enables a user (e.g., individual user, organization, etc., that has created an account with the customizable cloud-based software platform) to modify a base version of a cloud-based software application to the specific user's needs. For example, the customizable cloud-based software platform provides a base version of a cloud-based software application that includes a base set of functionalities, settings, user interfaces, etc., which a user may modify to meet the user's specific needs. A user may therefore use a client device to interact with the customizable cloud-based software platform to access their customized instance of the cloud-based application.

公开(公告)号：US10212275B2

公开(公告)日：2019-02-19

申请号：US15911902

申请日：2018-03-05

Applicant: Twilio, Inc.

Inventor： Jeff Lawson ,  Evan Cooke ,  Robert J. Simutis ,  Patrick Malatack ,  Kyle Conroy

IPC: H04M3/42 ,  H04W4/16 ,  H04L29/08 ,  H04L12/58 ,  H04L29/06

Abstract: A system and method for communicating presence information that can include at a first server of a communication platform, receiving an authorization token of a first client application; verifying at least one permission associated with the authorization token; registering a presence status of the first client application upon verifying the at least one permission of the authorization token; at a second server of the communication platform, accepting an incoming communication request; retrieving communication instructions according to the incoming communication request; identifying an instruction to communicate with a communication destination of the first client application; accessing the presence status resource of the first client application; establishing communication with the first client application according to the accessed presence status resource.

公开(公告)号：US20180341502A1

公开(公告)日：2018-11-29

申请号：US15988822

申请日：2018-05-24

Applicant: Twilio Inc.

Inventor： Carter Rabasa ,  Martin Amps

IPC: G06F9/451 ,  H04M3/51 ,  G06F9/445

CPC classification number: G06F9/453 ,  G06F9/44505 ,  G06F9/44526 ,  G06F9/451 ,  H04M3/4217 ,  H04M3/5191 ,  H04M7/0021

Abstract: A system and method for customizing communication processing within a communication platform that includes configuring a service handler, which comprises of at least setting execution code of the service handler; setting an association between the service handler and a communication event of the communication platform; detecting the occurrence of the communication event of a communication facilitated through the communication platform; invoking the service handler in response to the event, which comprises: executing the execution code in a serverless execution environment and generating a service handler response; and augmenting the communication in accordance with the service handler response.

公开(公告)号：US20180302309A1

公开(公告)日：2018-10-18

申请号：US16014980

申请日：2018-06-21

Applicant: Twilio, Inc.

Inventor： Evan Cooke ,  Timothy Milliron ,  Adam Ballai ,  Matthew D. Nowack ,  Robert C. Hagemann, III

IPC: H04L12/26 ,  H04W24/08 ,  H04W4/16 ,  H04L29/08 ,  G06F9/54

CPC classification number: H04W4/16 ,  G06F9/542 ,  G06F9/546 ,  H04L43/08 ,  H04L43/10 ,  H04L67/02 ,  H04Q2213/13098 ,  H04W24/08

Abstract: A system and method for triggering on platform usage can include at a platform, receiving and storing a trigger configuration of an account; operating a platform comprising internally executing a process on behalf of an account and publishing at least one event when executing the process; at the platform, incrementing a counter in response to the at least one event and if the stored trigger configuration species a usage key associated with a category of counted events of the at least one event; monitoring counters in a context of an associated trigger; and processing the trigger upon the counter satisfying condition of an associated trigger.

公开(公告)号：US20180232735A1

公开(公告)日：2018-08-16

申请号：US15950066

申请日：2018-04-10

Applicant: Twilio, Inc.

Inventor： Daniel Palacio

IPC: G06Q20/40

CPC classification number: G06Q20/401

Abstract: A method for verifying transactions initiated by an electronic request from a consumer includes receiving at a processing device a transaction initiated by the consumer on a first electronic device, transmitting the received transaction to a party responsible for completing the transaction, transmitting transaction details to complete the transaction to a pre-registered electronic device that is configured to facilitate completing the transaction, and completing the transaction after receiving a verification signal from the preregistered electronic device.

公开(公告)号：US09967224B2

公开(公告)日：2018-05-08

申请号：US14452277

申请日：2014-08-05

Applicant: Twilio, Inc.

Inventor： Jeffrey Lawson ,  John Wolthuis ,  Evan Cooke ,  Jeffrey Comer

IPC: G06F15/16 ,  H04L12/58 ,  G06F9/54

CPC classification number: H04L51/32 ,  G06F9/542 ,  G06F2209/544 ,  H04L51/04

Abstract: A method and system for real-time eventing including interacting with at least one configuration attribute according to instructions specified through an application programming interface (API); adding subscribers for an event channel; generating an event from operation of an application; publishing the event message to the event channel on an event router; processing the event message according to the at least one configuration attribute; identifying a subscriber to the event channel; and sending the event from the event router to the subscriber.