公开(公告)号：US20160134669A1

公开(公告)日：2016-05-12

申请号：US14929340

申请日：2015-11-01

Applicant: Kyocera Document Solutions Inc.

Inventor： Akira Yuki ,  Takahiro Minami ,  Daisuke Yoshida ,  Satoshi Kawakami

IPC: H04L29/06 ,  G06F3/0482 ,  G06F3/0481

CPC classification number: H04W4/08 ,  H04W4/80

Abstract: An information sharing system includes a group management server and at least one terminal. The group management server includes a mark generating circuit that generates a group ID for uniquely identifying a group. The terminal includes a mark analysis circuit that analyzes the imaged mark; and a second communication control circuit that controls the second communication circuit to communicate with the group management server and the file server, and sends a request for the user ID stored in the second storage circuit based on the analysis results to join the group indicated by the group ID. The shared folder management circuit of the group management server set an access right for the received user ID on the shared folder when receiving the request from the terminal.

Abstract translation: 信息共享系统包括组管理服务器和至少一个终端。 组管理服务器包括生成用于唯一地识别组的组ID的标记生成电路。 终端包括分析成像标记的标记分析电路; 以及第二通信控制电路，其控制第二通信电路与组管理服务器和文件服务器通信，并且基于分析结果发送对存储在第二存储电路中的用户ID的请求，以加入由 组ID。 组管理服务器的共享文件夹管理电路在从终端接收到请求时，对共享文件夹上的接收到的用户ID设定访问权限。

公开(公告)号：US09292369B2

公开(公告)日：2016-03-22

申请号：US14201793

申请日：2014-03-08

Applicant: KYOCERA Document Solutions Inc.

Inventor： Daisuke Yoshida ,  Toyoaki Oku ,  Koki Nakajima ,  Takeshi Nakamura ,  Yoshihiko Arai ,  Atsushi Matsumoto

IPC: G06F3/12 ,  G06F11/07 ,  H04N1/00

CPC classification number: G06F11/0733 ,  G06F11/3003 ,  G06F11/3055 ,  H04N1/00344 ,  H04N1/00954

Abstract: An agent unit acquires apparatus status information that indicates a status of the electronic apparatus from an electronic apparatus. A remote maintenance server transmits an acquisition instruction of the apparatus status information to the agent unit and receives the apparatus status information from the agent unit if acquisition of the apparatus status information succeeded. The remote maintenance server (a) acquires operation schedule information on the electronic apparatus, (b) transmits an acquisition instruction of the apparatus status information to the agent unit, (c) registers a retransmission schedule of the acquisition instruction so as to transmit the acquisition instruction at a timing within an operation period of the electronic apparatus determined from the operation schedule if acquisition of the apparatus status information failed, and (d) transmits the acquisition instruction to the agent unit at the timing of the retransmission schedule.

Abstract translation: 代理单元从电子设备获取指示电子设备的状态的设备状态信息。 如果设备状态信息的获取成功，则远程维护服务器向代理单元发送设备状态信息的获取指令并从代理单元接收设备状态信息。 远程维护服务器（a）获取关于电子设备的操作计划信息，（b）向代理单元发送设备状态信息的获取指令，（c）注册采集指令的重传调度，以便发送采集 如果获取设备状态信息失败，则从操作计划确定的电子设备的操作周期内的定时指示，以及（d）在重传调度的定时向代理单元发送获取指令。

公开(公告)号：US20160065752A1

公开(公告)日：2016-03-03

申请号：US14838332

申请日：2015-08-27

Applicant: Kyocera Document Solutions Inc.

Inventor： Jumpei Takagi ,  Chika Tsuji ,  Daisuke Yoshida ,  Takeshi Nakamura ,  Takashi Nomura ,  Yuichi Obayashi ,  Katsuhiro Minoru

IPC: H04N1/00

CPC classification number: H04N1/00037 ,  H04N1/00029 ,  H04N1/00061 ,  H04N1/00076 ,  H04N1/00244 ,  H04N2201/0094

Abstract: A device management apparatus includes a communication processing circuit and a service support processing circuit. The communication processing circuit receives device state information transmitted from a first operator. The device state information indicates device state information of the electronic device. The first operator performs solution work to a failure of the electronic device. The service support processing circuit determines a category into which the device state information is classified from the received device state information. The service support processing unit searches a database for a second operator or a candidate for the second operator. The second operator has solved a failure belonging to the determined category. The database stores operator information including a solution result of a failure of each operator. The service support processing unit decides the searched second operator or the searched candidate for the second operator to assist or complement the solution work by the first operator.

Abstract translation: 一种设备管理装置，包括通信处理电路和服务支持处理电路。 通信处理电路接收从第一操作者发送的设备状态信息。 设备状态信息指示电子设备的设备状态信息。 第一个操作员对电子设备的故障进行解决方案的工作。 服务支持处理电路从接收到的设备状态信息确定设备状态信息被分类的类别。 服务支持处理单元在数据库中搜索第二运营商或第二运营商的候选者。 第二名操作员解决了属于确定类别的故障。 数据库存储包括每个操作者的故障的解决结果的操作者信息。 服务支持处理单元确定搜索到的第二运营商或第二运营商的搜索候选者以协助或补充第一运营商的解决方案。

公开(公告)号：US08994972B2

公开(公告)日：2015-03-31

申请号：US13927511

申请日：2013-06-26

Applicant: KYOCERA Document Solutions Inc.

Inventor： Keisaku Matsumae ,  Daisuke Yoshida ,  Ryusuke Nakatani

IPC: G06K15/00 ,  H04N1/60 ,  G06F3/12

CPC classification number: G06F3/1238 ,  G06F3/1206 ,  G06F3/1222 ,  G06F3/1232 ,  G06F3/1247 ,  G06F3/1267 ,  G06F3/1288

Abstract: A printing system includes an image forming apparatus, a management server, and a print data transmission apparatus, each of which are coupled one another via a network. The print transmission apparatus transmits print data to the management server in association with a user. The image forming apparatus, including apparatus-supported setting data, (i) causes the management server to authenticate the user, and (ii) prints the print data. The management server (i) manages the print data transmitted from the print data transmission apparatus, (ii) performs authentication of the user, and changes the print data associated with the user to supported print data corresponding to the apparatus-supported setting data, and (iii) transmits the supported print data to the image forming apparatus, if the authentication of the user is successful.

Abstract translation: 打印系统包括图像形成装置，管理服务器和打印数据传输装置，每个打印数据传输装置经由网络彼此耦合。 打印发送装置与用户相关联地将打印数据发送到管理服务器。 图像形成装置，包括设备支持的设置数据，（i）使管理服务器认证用户，并且（ii）打印打印数据。 管理服务器（i）管理从打印数据发送装置发送的打印数据，（ii）执行用户的认证，并将与用户相关联的打印数据改变为对应于设备支持的设置数据的支持的打印数据，以及 （iii）如果用户的认证成功，则将支持的打印数据发送到图像形成装置。

公开(公告)号：US20140268226A1

公开(公告)日：2014-09-18

申请号：US14201793

申请日：2014-03-08

Applicant: KYOCERA Document Solutions Inc.

Inventor： Daisuke Yoshida ,  Toyoaki Oku ,  Koki Nakajima ,  Takeshi Nakamura ,  Yoshihiko Arai ,  Atsushi Matsumoto

IPC: G06F3/12

CPC classification number: G06F11/0733 ,  G06F11/3003 ,  G06F11/3055 ,  H04N1/00344 ,  H04N1/00954

Abstract: An agent unit acquires apparatus status information that indicates a status of the electronic apparatus from an electronic apparatus. A remote maintenance server transmits an acquisition instruction of the apparatus status information to the agent unit and receives the apparatus status information from the agent unit if acquisition of the apparatus status information succeeded. The remote maintenance server (a) acquires operation schedule information on the electronic apparatus, (b) transmits an acquisition instruction of the apparatus status information to the agent unit, (c) registers a retransmission schedule of the acquisition instruction so as to transmit the acquisition instruction at a timing within an operation period of the electronic apparatus determined from the operation schedule if acquisition of the apparatus status information failed, and (d) transmits the acquisition instruction to the agent unit at the timing of the retransmission schedule.

Abstract translation: 代理单元从电子设备获取指示电子设备的状态的设备状态信息。 如果设备状态信息的获取成功，则远程维护服务器向代理单元发送设备状态信息的获取指令并从代理单元接收设备状态信息。 远程维护服务器（a）获取关于电子设备的操作计划信息，（b）向代理单元发送设备状态信息的获取指令，（c）注册采集指令的重传调度，以便发送采集 如果获取设备状态信息失败，则从操作计划确定的电子设备的操作周期内的定时指示，以及（d）在重传调度的定时向代理单元发送获取指令。