公开(公告)号：US20220284188A1

公开(公告)日：2022-09-08

申请号：US17705898

申请日：2022-03-28

Applicant: Verint Americas Inc.

Inventor： Ian Beaver

IPC: G06F40/253

Abstract: As described herein, a system for expanding contractions in electronically stored text includes expanding contractions having only on expanded form. For remaining contractions, a grammar check is performed for all possible expanded forms to determine if an expanded form can be selected based on context and grammar rules. If an expanded form is not evident from the first two steps, all possible expanded forms of the remaining contractions are converted to a vector representation along with the original text. A Word Movers Distance (WMD) for each possible expansion is calculated using the vectors for each possible expansion and the original text. An expanded form is chosen without human intervention based on the grammar score alone or the WMD and the grammar score.

公开(公告)号：US11436416B2

公开(公告)日：2022-09-06

申请号：US16892483

申请日：2020-06-04

Applicant: Verint Americas Inc.

Inventor： Ian Beaver

IPC: G06F40/35 ,  G06F16/9032 ,  G06K9/62

Abstract: A scalable system provides automated conversation review that can identify potential miscommunications. The system may provide suggested actions to fix errors in intelligent virtual assistant (IVA) understanding, may prioritize areas of language model repair, and may automate the review of conversations. By the use of an automated system for conversation review, problematic interactions can be surfaced without exposing the entire set of conversation logs to human reviewers, thereby minimizing privacy invasion. A scalable system processes conversations and autonomously marks the interactions where the IVA is misunderstanding the user.

公开(公告)号：US20220245356A1

公开(公告)日：2022-08-04

申请号：US17676373

申请日：2022-02-21

Applicant: Verint Americas Inc.

Inventor： Christopher J. Jeffs ,  Ian Beaver

IPC: G06F40/30 ,  G06F40/279

Abstract: An IVR and chatbot, or other system, employing a language model, the language model resulting from a method and computer product encoding the method is available for preparing a domain or subdomain specific glossary. The method included using probabilities, word context, common terminology and different terminology to identify domain and subdomain specific language and a related glossary updated according to the method.

公开(公告)号：US20220122588A1

公开(公告)日：2022-04-21

申请号：US17567493

申请日：2022-01-03

Applicant: Verint Americas Inc.

Inventor： Ian Beaver

IPC: G10L15/06 ,  G06F40/20 ,  G06F17/16 ,  G10L15/18

Abstract: Disclosed is a system and method for detecting and addressing bias in training data prior to building language models based on the training data. Accordingly system and method, detect bias in training data for Intelligent Virtual Assistant (IVA) understanding and highlight any found. Suggestions for reducing or eliminating them may be provided This detection may be done for each model within the Natural Language Understanding (NLU) component. For example, the language model, as well as any sentiment or other metadata models used by the NLU, can introduce understanding bias. For each model deployed, training data is automatically analyzed for bias and corrections suggested.

公开(公告)号：US11256871B2

公开(公告)日：2022-02-22

申请号：US16655394

申请日：2019-10-17

Applicant: Verint Americas Inc.

Inventor： Christopher J. Jeffs ,  Ian Beaver

IPC: G06F40/247 ,  G06F40/279 ,  G06F40/30

Abstract: A method and computer product encoding the method is available for preparing a domain or subdomain specific glossary. The method included using probabilities, word context, common terminology and different terminology to identify domain and subdomain specific language and a related glossary updated according to the method.

公开(公告)号：US20220028138A1

公开(公告)日：2022-01-27

申请号：US16934442

申请日：2020-07-21

Applicant: Verint Americas Inc.

Inventor： Ian Beaver ,  Ted Mark Matsumura

IPC: G06T11/60 ,  G06F16/904 ,  G06F16/9032 ,  G06F40/49

Abstract: A real-time conversation is monitored between a user and an intelligent virtual assistant (IVA). A visualization may be generated and displayed to the user on the user computing device based on one or more topics identified in the conversation. The conversation between the user and the IVA may continue and is continued to be monitored. The visualization can be updated as the conversation continues, e.g., based on further topics being identified.

公开(公告)号：US20210173862A1

公开(公告)日：2021-06-10

申请号：US17093722

申请日：2020-11-10

Applicant: Verint Americas Inc.

Inventor： Xinyu Chen ,  Ian Beaver

IPC: G06F16/35 ,  G06F40/289 ,  G06F16/36

Abstract: A set of documents related to a particular topic, industry, or entity are received. Sentences are extract from each document. The sentences are grouped into tuples of one, two, or three consecutive sentences (i.e., short text sequences). The sentence tuples are clustered based on vector representations of the sentences. For each cluster, a set of tuples that best represents or best fits the cluster is selected. These sentence tuples are fed to an ontology to determine ontological entities associated with each tuple. These determined ontological entities are associated with the clusters corresponding to each tuple. The sentence tuples associated with each cluster are labeled based on the ontological entities associated with the cluster. The labeled sentence tuples may then be used for a variety of purposes such as training a model to determine the topic of short text sequences.

公开(公告)号：US20200327619A1

公开(公告)日：2020-10-15

申请号：US16843417

申请日：2020-04-08

Applicant: Verint Americas Inc.

Inventor： Ian Beaver

IPC: G06Q40/00 ,  G06Q30/00 ,  G16H40/20 ,  H04L9/30 ,  H04L9/06 ,  G06F21/60 ,  G06F9/451 ,  G06N5/04

Abstract: A system and method using blockchain for monitoring and tracking service provider involvement in a transaction on behalf of a customer company. In the system and method, session information related to the transactions are encrypted using an encryption key specific to a company on whose behalf the service provider is acting. The encrypted action is signed the with a private key of a public/private key pair. The signed, encrypted action record is placed on the blockchain, which can later be accessed to review the actions on behalf of the specific company.

公开(公告)号：US20200327571A1

公开(公告)日：2020-10-15

申请号：US16829485

申请日：2020-03-25

Applicant: Verint Americas Inc.

Inventor： Ian Beaver

IPC: G06Q30/02 ,  G06F40/35

Abstract: An external content engine automatically monitors content items generated by external data sources such as online merchants, social networking platforms, and discussion forums for an entity. The monitored content items may include public messages such as posts, reviews, and comments. When a content item is identified that references or relates to the entity, natural language processing is used to determine if the content item has a positive or negative context. The external content engine may then determine an action to take based on the context and other factors such as a popularity or influence of the author of the content item.

公开(公告)号：US20200234190A1

公开(公告)日：2020-07-23

申请号：US16745490

申请日：2020-01-17

Applicant: Verint Americas Inc.

Inventor： Ian Beaver

IPC: G06N20/00 ,  G06N3/00

Abstract: Disclosed is a measure to collect and aggregate performance, sales, call center, custom KPI, and WA data in order to construct a model of correlations and causations between metrics to provide a means to measure associated costs of improving performance metrics for use in an interactive planning model. The interactive planning model allows for allocating budget across performance metrics, leveraging correlations and multiple cost models. The information is provided via a dashboard of IVA performance metrics and allows for comparison of real time IVA performance metrics to target metrics set by the IVA owner and incorporating KPIs provided by the WA owners.