PROPERTY ARCHIVIST ENABLED CUSTOMER SERVICE

    公开(公告)号:US20210182867A1

    公开(公告)日:2021-06-17

    申请号:US16712086

    申请日:2019-12-12

    Abstract: Methods, systems, and apparatuses may be used to create a property archivist that can enable automated customer service, in which an electronic inventory may be automatically generated and used to assist in resolving customer service needs. In an example, an apparatus may include a processor and a memory coupled with the processor that effectuates operations. The operations may include detecting a product; based on the detection, adding the product to a property archive, wherein the property archive comprises a profile for plurality of products at a location; obtaining an indication of a problem with the product; based on the detected problem, initiating a service request for the product; automatically diagnosing the problem to determine a resolution; and based on the determined resolution, automatically purchasing a part of the product and shipping the part for the product to a location of the product.

    Selective Presentation of Augmented Reality Objects

    公开(公告)号:US20200265643A1

    公开(公告)日:2020-08-20

    申请号:US16278251

    申请日:2019-02-18

    Abstract: Concepts and technologies for selective presentation of augmented reality (“AR”) objects are described. An AR system can retrieve a live video image, receive a first message, present the first message on an AR display, and determine, from the live video image, a first anchor over which a first object that is representative of the first message is to be presented. The AR system can then present, over the first anchor, the first object. The AR system can receive a subsequent message, and can determine, from the live video image, a second anchor over which a second object that is representative of the subsequent message is to be presented. The AR system can receive a notification, and, in response, can determine to forgo presentation, over the second anchor, of the second object. Instead, the AR system can present, over the second anchor, a third object that is representative of the notification.

    Media content distribution system and methods for use therewith

    公开(公告)号:US10674197B2

    公开(公告)日:2020-06-02

    申请号:US15907697

    申请日:2018-02-28

    Abstract: Aspects of the subject disclosure may include, for example, a system configured for obtaining a plurality of segments of media content, generating a plurality of tagged media segments by tagging each of the plurality of segments of media content according to one of a plurality of content designators, and generating a plurality of content groups by grouping the plurality of tagged media segments according to their corresponding content designators. The system can be further configured for identifying an activity of a user according to activity data collected from at least one device, generating, according to the activity of the user, a selected content group by selecting a content group from the plurality of content groups, and transmitting to a target communication device a notification associated with the selected content group. Other embodiments are disclosed.

    MEDIA CONTENT DISTRIBUTION SYSTEM AND METHODS FOR USE THEREWITH

    公开(公告)号:US20190268645A1

    公开(公告)日:2019-08-29

    申请号:US15907697

    申请日:2018-02-28

    Abstract: Aspects of the subject disclosure may include, for example, a system configured for obtaining a plurality of segments of media content, generating a plurality of tagged media segments by tagging each of the plurality of segments of media content according to one of a plurality of content designators, and generating a plurality of content groups by grouping the plurality of tagged media segments according to their corresponding content designators. The system can be further configured for identifying an activity of a user according to activity data collected from at least one device, generating, according to the activity of the user, a selected content group by selecting a content group from the plurality of content groups, and transmitting to a target communication device a notification associated with the selected content group. Other embodiments are disclosed.

    Detecting and using mood-condition affinities

    公开(公告)号:US10120939B2

    公开(公告)日:2018-11-06

    申请号:US14971081

    申请日:2015-12-16

    Abstract: Concepts and technologies are disclosed herein for detecting and using mood-condition affinities. A processor that executes an affinity service or affinity application can obtain collected data associated with a user device. The collected data can include sensor readings collected by the user device. The processor can determine a condition at the user device and a mood associated with the condition. The processor can generate an affinity that defines a relationship between the condition and the mood and store the affinity at a data storage device.

    INTELLIGENT MEDIA CONTENT PLAYBACK
    88.
    发明申请

    公开(公告)号:US20250071382A1

    公开(公告)日:2025-02-27

    申请号:US18941952

    申请日:2024-11-08

    Abstract: The disclosed technology is directed towards creating a media content presentation for playback, based on user specified input criteria and playback instructions. A user specifies input criteria related to media source data. The media source data is accessed, and further based on the input criterion, matching segments (e.g., scenes and audio) are determined from metadata information that describes the segments; the media playback content is generated from the matching segments. A user may also specify criteria/instructions that describe how to play the matching segments, such as in linear order, or based on relative relevance such as scene impactfulness. A matching scene can be repeated, and/or augmented with annotation data. For any matching scene or transition between two matching scenes, specified playback speed and audio volume can be specified and applied. As part of generation, the media content presentation can be fit to a specified time constraint.

    Avatar-based promotions
    90.
    发明授权

    公开(公告)号:US12236458B2

    公开(公告)日:2025-02-25

    申请号:US17811122

    申请日:2022-07-07

    Abstract: The disclosed technology is directed towards presenting promotional content via an avatar representing a first, promoter user to a second, target user experiencing a virtual or other environment. The promotional content may be presented via an alteration of the avatar, audio output and/or an object virtually associated with the avatar. The promotional content may be selected based on matching target user data describing a target user experiencing a virtual reality environment. Different users viewing the same avatar at the same time can be presented with different promotional content. Information may be output to attract a target user to perceive the promotional content. The promoter user can interact to obtain a current promotion status notification, as well as to select from available promotional content offerings to promote.

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