公开(公告)号：US20160269553A1

公开(公告)日：2016-09-15

申请号：US15162421

申请日：2016-05-23

Applicant: Future Dial, Inc.

Inventor： George Huang ,  Dwight Sing Huang

IPC: H04M3/42 ,  H04W4/16 ,  H04M3/51

CPC classification number: H04M3/42059 ,  H04M3/42068 ,  H04M3/5183 ,  H04M3/5191 ,  H04M2203/551 ,  H04W4/02 ,  H04W4/16

Abstract: A system and method for providing assistance to a customer of a computing device. In one aspect, an incoming call is received from a device of a customer; a check for identification of the customer is done; an event history of the device is obtained; and a solution is provided to the customer using the event history. In another aspect, a method includes: receiving a code from a mobile computing device; and in response to receiving the code, calculating at least one set of data for use in guiding a request of a customer for service to a resource that can provide a suggested remedy. In another aspect, a method includes: identifying a user associated with a mobile computing device; determining an event history of the mobile computing device; and providing guidance to resolve an issue based on the event history.

Abstract translation: 一种用于向计算设备的客户提供帮助的系统和方法。 一方面，从客户的设备接收来话呼叫; 完成对客户识别的检查; 获得设备的事件历史; 并且使用事件历史向客户提供解决方案。 在另一方面，一种方法包括：从移动计算设备接收代码; 并且响应于接收到代码，计算至少一组数据以用于将顾客的服务请求引导到可以提供建议的补救措施的资源。 在另一方面，一种方法包括：识别与移动计算设备相关联的用户; 确定所述移动计算设备的事件历史; 并根据事件历史提供解决问题的指导。

公开(公告)号：US20140228005A1

公开(公告)日：2014-08-14

申请号：US13797327

申请日：2013-03-12

Applicant: FUTURE DIAL, INC.

Inventor： George Huang ,  Dwight Sing Huang

IPC: H04M3/42 ,  H04W4/16

CPC classification number: H04M3/42059 ,  H04M3/42068 ,  H04M3/5183 ,  H04M3/5191 ,  H04M2203/551 ,  H04W4/02 ,  H04W4/16

Abstract: A system and method for providing assistance to a customer of a computing device. In one aspect, an incoming call is received from a device of a customer; a check for identification of the customer is done; an event history of the device is obtained; and a solution is provided to the customer using the event history. In another aspect, a method includes: receiving a code from a mobile computing device; and in response to receiving the code, calculating at least one set of data for use in guiding a request of a customer for service to a resource that can provide a suggested remedy. In another aspect, a method includes: identifying a user associated with a mobile computing device; determining an event history of the mobile computing device; and providing guidance to resolve an issue based on the event history.

Abstract translation: 一种用于向计算设备的客户提供帮助的系统和方法。 一方面，从客户的设备接收来话呼叫; 完成对客户识别的检查; 获得设备的事件历史; 并且使用事件历史向客户提供解决方案。 在另一方面，一种方法包括：从移动计算设备接收代码; 并且响应于接收到代码，计算至少一组数据以用于将顾客的服务请求引导到可以提供建议的补救措施的资源。 在另一方面，一种方法包括：识别与移动计算设备相关联的用户; 确定所述移动计算设备的事件历史; 并根据事件历史提供解决问题的指导。