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    IoT-based call assistant device
    6.
    发明授权
    IoT-based call assistant device 有权

    公开(公告)号：US10679013B2

    公开(公告)日：2020-06-09

    申请号：US16168663

    申请日：2018-10-23

    Applicant: AffectLayer, Inc.

    Inventor： Roy Raanani ,  Russell Levy ,  Micha Yochanan Breakstone

    IPC: H04M3/00 ,  H04M5/00 ,  G06F40/35 ,  G10L15/08 ,  H04M3/51 ,  H04M3/42 ,  G06F16/33 ,  H04M3/22 ,  G10L15/18 ,  G10L15/22 ,  G06F40/216 ,  G10L25/63

    Abstract: A call assistant device is used to command a call management system to perform a specified task in association with a specified call. The call assistant device can be an Internet of Things (IoT) based device, which can include one or more buttons and connect to a communication network wirelessly. When a user activates the call assistant device, e.g., presses a button, the call assistant device sends a message to the call management system to perform a specified task. Upon receiving the message, the call management system executes the specified task in association with a specified call of the user. The task to be performed can be any task that can be performed in association with a call, e.g., generating a summary of the call, bookmarking a specified moment in the call, sending a panic alert to a particular user, or generating an action item.

    MODELING VOICE CALLS TO IMPROVE AN OUTCOME OF A CALL BETWEEN A REPRESENTATIVE AND A CUSTOMER
    7.
    发明申请
    MODELING VOICE CALLS TO IMPROVE AN OUTCOME OF A CALL BETWEEN A REPRESENTATIVE AND A CUSTOMER 审中-公开

    公开(公告)号：US20200092420A1

    公开(公告)日：2020-03-19

    申请号：US16689688

    申请日：2019-11-20

    Applicant: AffectLayer, Inc.

    Inventor： Roy Raanani ,  Russell Levy ,  Micha Yochanan Breakstone

    IPC: H04M3/51 ,  G06F17/27

    Abstract: A call-modeling system models calls in real-time, with the goal of helping users, e.g., a sales representative and/or their managers, improve and/or guide the outcome of the calls. The call-modeling system generates real-time probabilities for possible outcomes of the conversation, as well as highlight specific on-call patterns, which may be either conducive or detrimental to a desired conversation outcome. The generated probabilities and highlighted patterns may be used by the sales representatives and/or their managers to either increase the probability of a desired outcome and/or optimize for call duration with a specific outcome.

    IN-CALL VIRTUAL ASSISTANT
    8.
    发明申请
    IN-CALL VIRTUAL ASSISTANT 审中-公开

    公开(公告)号：US20190057698A1

    公开(公告)日：2019-02-21

    申请号：US16165566

    申请日：2018-10-19

    Applicant: AffectLayer, Inc.

    Inventor： Roy Raanani ,  Russell Levy ,  Micha Yochanan Breakstone

    IPC: G10L15/22 ,  H04M3/22 ,  G10L15/02

    Abstract: An in-call virtual assistant system monitors a real-time call, e.g., a call that is in progress, between multiple speakers, identifies a trigger and executes a specified task in response to the trigger. The virtual assistant system can be invoked by an explicit trigger or an implicit trigger. For example, an explicit trigger can be a voice command from one of the speakers in the call, such as “Ok Chorus, summarize the call” for summarizing the call. An implicit trigger can be an event that occurred in the call, or outside of the call but that is relevant to a speaker. For example, an event such as a speaker dropping off the call suddenly can be an implicit trigger that invokes the virtual assistant system to perform an associated task, such as notifying the remaining speakers on the call that one of the speakers dropped.

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