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公开(公告)号：US11308445B2
公开(公告)日：2022-04-19
申请号：US17008094
申请日：2020-08-31
Applicant: CaaStle, Inc.
Inventor： Jaswinder Pal Singh , Amy Kang , Christine M. Hunsicker , Georgiy Goldenberg , Dongming Jiang , Chirag Jain , Prashant Rao , Prashant T R Rao
Abstract: Disclosed are methods, systems, and non-transitory computer-readable medium for dynamically managing data associated with transactions of wearable items. For example, a method may include receiving wearable item data from one or more electronic tenant interfaces, hosting an electronic warehouse operations portal and/or an electronic administrative portal, receiving one or more electronic user transactions initiated at one or more user platforms, updating one or more transaction databases and one or more analytics databases, based on the one or more electronic user transactions, receiving one or more wearable item operations requests, initiating one or more microservices to fulfill the one or more wearable item operations requests, and updating at least one of the one or more transaction databases and one or more analytics databases based on completion of the one or more wearable item operations requests.
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公开(公告)号：US20210281685A1
公开(公告)日：2021-09-09
申请号：US17223962
申请日：2021-04-06
Applicant: CaaStle, Inc.
Inventor： Avinash SINGH , Prashant Kumar Rai , Chirag Jain , Ankita Sinha
Abstract: Disclosed are systems and methods for forecasting inbound telecommunications, and more particularly, for analyzing real-time and historical call center data, and applying a forecasting model to said data in order to predict inbound call volume. Additionally, tools are disclosed for manipulating call center data and generating visual representations of metrics pertaining to forecasting call center data via a dashboard.
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3.发明授权公开(公告)号：US11057523B1
公开(公告)日：2021-07-06
申请号：US16818224
申请日：2020-03-13
Applicant: CaaStle, Inc.
Inventor： Benny Philip , Chirag Jain
Abstract: Disclosed are systems and methods for routing inbound communications at call centers in order to enhance customer experience and call center agent efficiency. In order to effectively route communications, customer service call types and one or more agent performance rates responding to said customer service calls are analyzed in order to determine which one or more call center agents should be routed which specific customer service call type. Additionally, tools are disclosed for analyzing call center agent performance rates and assigning call center agents to service specific customer service call types.
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公开(公告)号：US10796277B1
公开(公告)日：2020-10-06
申请号：US16412238
申请日：2019-05-14
Applicant: CaaStle, Inc.
Inventor： Jaswinder Pal Singh , Amy Kang , Christine M. Hunsicker , Georgiy Goldenberg , Dongming Jiang , Chirag Jain , Prashant Rao , Prashant TR Rao
Abstract: Disclosed are methods, systems, and non-transitory computer-readable medium for dynamically managing data associated with transactions of wearable items. For example, a method may include receiving wearable item data from one or more electronic tenant interfaces, hosting an electronic warehouse operations portal and/or an electronic administrative portal, receiving one or more electronic user transactions initiated at one or more user platforms, updating one or more transaction databases and one or more analytics databases, based on the one or more electronic user transactions, receiving one or more wearable item operations requests, initiating one or more microservices to fulfill the one or more wearable item operations requests, and updating at least one of the one or more transaction databases and one or more analytics databases based on completion of the one or more wearable item operations requests.
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公开(公告)号：US10902510B2
公开(公告)日：2021-01-26
申请号：US16947263
申请日：2020-07-24
Applicant: CaaStle, Inc.
Inventor： Jaswinder Pal Singh , Amy Kang , Christine M. Hunsicker , Georgiy Goldenberg , Dongming Jiang , Chirag Jain , Prashant Rao , Prashant TR Rao
Abstract: Disclosed are methods, systems, and non-transitory computer-readable medium for dynamically managing data associated with transactions of wearable items. For example, a method may include receiving wearable item data from one or more electronic tenant interfaces, hosting an electronic warehouse operations portal and/or an electronic administrative portal, receiving one or more electronic user transactions initiated at one or more user platforms, updating one or more transaction databases and one or more analytics databases, based on the one or more electronic user transactions, receiving one or more wearable item operations requests, initiating one or more microservices to fulfill the one or more wearable item operations requests, and updating at least one of the one or more transaction databases and one or more analytics databases based on completion of the one or more wearable item operations requests.
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Patent Agency Ranking
公开(公告)号：US12033208B2
公开(公告)日：2024-07-09
申请号：US17661346
申请日：2022-04-29
Applicant: CaaStle, Inc.
Inventor： Jaswinder Pal Singh , Amy Kang , Christine M. Hunsicker , Georgiy Goldenberg , Dongming Jiang , Chirag Jain , Prashant Rao , Prashant T R Rao
IPC: G06Q30/00 , G06Q10/0833 , G06Q10/0837 , G06Q10/087 , G06Q30/0601
CPC classification number: G06Q30/0643 , G06Q10/0833 , G06Q10/0837 , G06Q10/087
Abstract: Disclosed are methods, systems, and non-transitory computer-readable medium for dynamically managing data associated with transactions of wearable items. For example, a method may include receiving wearable item data from one or more electronic tenant interfaces, hosting an electronic warehouse operations portal and/or an electronic administrative portal, receiving one or more electronic user transactions initiated at one or more user platforms, updating one or more transaction databases and one or more analytics databases, based on the one or more electronic user transactions, receiving one or more wearable item operations requests, initiating one or more microservices to fulfill the one or more wearable item operations requests, and updating at least one of the one or more transaction databases and one or more analytics databases based on completion of the one or more wearable item operations requests.
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公开(公告)号：US11856143B2
公开(公告)日：2023-12-26
申请号：US18147845
申请日：2022-12-29
Applicant: CaaStle, Inc.
Inventor： Avinash Singh , Prashant Kumar Rai , Chirag Jain , Ankita Sinha
CPC classification number: H04M3/5238 , G06N20/00 , H04M3/36 , H04M3/5175 , H04M3/5233 , H04M3/5237 , H04M2201/42
Abstract: Systems and methods forecast inbound telecommunications, and more particularly, analyze real-time and historical call center data, and apply a forecasting model to the data in order to predict inbound call volume. These systems and methods employ tools that manipulate call center data and generate visual representations of metrics pertaining to forecasting call center data via a dashboard.
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公开(公告)号：US11810065B2
公开(公告)日：2023-11-07
申请号：US17654341
申请日：2022-03-10
Applicant: CaaStle, Inc.
Inventor： Jaswinder Pal Singh , Amy Kang , Christine M. Hunsicker , Georgiy Goldenberg , Dongming Jiang , Chirag Jain , Prashant Rao , Prashant Tr Rao
IPC: G06Q10/087 , G06Q10/0833 , G06Q10/0837 , G06Q10/0633 , G06Q10/0631 , G06Q30/0645 , G06Q30/0601 , G06Q20/32
CPC classification number: G06Q10/087 , G06Q10/0633 , G06Q10/06316 , G06Q10/0833 , G06Q10/0837 , G06Q20/322 , G06Q30/0631 , G06Q30/0633 , G06Q30/0641 , G06Q30/0645
Abstract: Disclosed are methods, systems, and non-transitory computer-readable medium for dynamically managing data associated with transactions of wearable items. For example, a method may include receiving wearable item data from one or more electronic tenant interfaces, hosting an electronic warehouse operations portal and/or an electronic administrative portal, receiving one or more electronic user transactions initiated at one or more user platforms, updating one or more transaction databases and one or more analytics databases, based on the one or more electronic user transactions, receiving one or more wearable item operations requests, initiating one or more microservices to fulfill the one or more wearable item operations requests, and updating at least one of the one or more transaction databases and one or more analytics databases based on completion of the one or more wearable item operations requests.
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公开(公告)号：US11348166B2
公开(公告)日：2022-05-31
申请号：US17362388
申请日：2021-06-29
Applicant: CaaStle, Inc.
Inventor： Jaswinder Pal Singh , Amy Kang , Christine M. Hunsicker , Georgiy Goldenberg , Dongming Jiang , Chirag Jain , Prashant Rao , Prashant T R Rao
Abstract: Disclosed are methods, systems, and non-transitory computer-readable medium for dynamically managing data associated with transactions of wearable items. For example, a method may include receiving wearable item data from one or more electronic tenant interfaces, hosting an electronic warehouse operations portal and/or an electronic administrative portal, receiving one or more electronic user transactions initiated at one or more user platforms, updating one or more transaction databases and one or more analytics databases, based on the one or more electronic user transactions, receiving one or more wearable item operations requests, initiating one or more microservices to fulfill the one or more wearable item operations requests, and updating at least one of the one or more transaction databases and one or more analytics databases based on completion of the one or more wearable item operations requests.
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公开(公告)号：US11218598B2
公开(公告)日：2022-01-04
申请号：US17223962
申请日：2021-04-06
Applicant: CaaStle, Inc.
Inventor： Avinash Singh , Prashant Kumar Rai , Chirag Jain , Ankita Sinha
Abstract: Systems and methods forecast inbound telecommunications, and more particularly, analyze real-time and historical call center data, and apply a forecasting model to the data in order to predict inbound call volume. These systems and methods employ tools that manipulate call center data and generate visual representations of metrics pertaining to forecasting call center data via a dashboard.
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