公开(公告)号：US08799051B2

公开(公告)日：2014-08-05

申请号：US13854391

申请日：2013-04-01

Applicant: CommVault Systems, Inc.

Inventor： Robert Keith Brower, Jr. ,  Peter Messore

IPC: G06Q10/00

CPC classification number: G06Q10/06313 ,  G06Q10/06

Abstract: Computer systems and methods are disclosed for improving professional services delivery, such as services in a data management environment. In certain examples, computer systems comprise portals for transmitting and receiving information from parties involved in the performance and receipt of professional services. For instance, a first portal can receive data (e.g., from sales personnel) descriptive of a customer's product environment. A manager module populates a record with the data, and a second portal provides the customer with access to the record for review, correction and/or validation prior to the generation of a Statement of Work or other like project description. The second portal can also request additional information from the customer regarding the product environment. The manager module compares the data received through the first portal with the customer-entered information to identify and/or address discrepancies between the sets of data and customize the generation of the Statement of Work.

Abstract translation: 公开了用于改进专业服务提供的计算机系统和方法，例如数据管理环境中的服务。 在某些例子中，计算机系统包括用于从参与执行和接收专业服务的各方发送和接收信息的门户。 例如，第一门户可以接收描述客户产品环境的数据（例如，来自销售人员）。 管理员模块使用数据填充记录，第二个门户在生成工作说明书或其他类似的项目描述之前，向客户提供访问记录以进行审查，更正和/或验证。 第二个门户也可以从客户那里请求关于产品环境的附加信息。 经理模块将通过第一门户接收的数据与客户输入的信息进行比较，以识别和/或解决数据集之间的差异，并定制“工作声明”的生成。

公开(公告)号：US20130218629A1

公开(公告)日：2013-08-22

申请号：US13854391

申请日：2013-04-01

Applicant: CommVault Systems, Inc.

Inventor： Robert Keith Brower, JR. ,  Peter Messore

IPC: G06Q10/06

CPC classification number: G06Q10/06313 ,  G06Q10/06

Abstract: Computer systems and methods are disclosed for improving professional services delivery, such as services in a data management environment. In certain examples, computer systems comprise portals for transmitting and receiving information from parties involved in the performance and receipt of professional services. For instance, a first portal can receive data (e.g., from sales personnel) descriptive of a customer's product environment. A manager module populates a record with the data, and a second portal provides the customer with access to the record for review, correction and/or validation prior to the generation of a Statement of Work or other like project description. The second portal can also request additional information from the customer regarding the product environment. The manager module compares the data received through the first portal with the customer-entered information to identify and/or address discrepancies between the sets of data and customize the generation of the Statement of Work.

Abstract translation: 公开了用于改进专业服务提供的计算机系统和方法，例如数据管理环境中的服务。 在某些例子中，计算机系统包括用于从参与执行和接收专业服务的各方发送和接收信息的门户。 例如，第一门户可以接收描述客户产品环境的数据（例如，来自销售人员）。 管理员模块使用数据填充记录，第二个门户在生成工作说明书或其他类似的项目描述之前，向客户提供访问记录以进行审查，更正和/或验证。 第二个门户也可以从客户那里请求关于产品环境的附加信息。 经理模块将通过第一门户接收的数据与客户输入的信息进行比较，以识别和/或解决数据集之间的差异，并定制“工作声明”的生成。