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公开(公告)号：US11880420B2
公开(公告)日：2024-01-23
申请号：US17394800
申请日：2021-08-05
Applicant: Gridspace Inc.
Inventor： Anthony Scodary
IPC: G06F16/9535 , G06F40/205
CPC classification number: G06F16/9535 , G06F40/205
Abstract: A method including parsing a query into a tree of operations, generating a query matrix and a transcript matrix, determining a cross-correlation of the query matrix and the transcript matrix, applying a softness map to the cross-correlation to determine one or more matches for each of the literals, and combining the one or more matches utilizing the tree of operations to generate an output, each of the operators corresponding to a combination operation for the matches.
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公开(公告)号：US10861436B1
公开(公告)日：2020-12-08
申请号：US15653411
申请日：2017-07-18
Applicant: Gridspace Inc.
Inventor： Anthony Scodary , Nicolas Benitez , Evan Macmillan
IPC: G10L15/02 , G10L15/18 , G10L15/05 , G06F16/683
Abstract: A method whereby an audio content is analyzed for speech semantic content and speech vocal content to determine audio content metrics. Additionally, the method may also incorporate the similarity of the audio content to other audio contents and weight the analyses to determine audio content metrics.
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公开(公告)号：US20240095292A1
公开(公告)日：2024-03-21
申请号：US18524697
申请日：2023-11-30
Applicant: Gridspace Inc.
Inventor： Anthony Scodary
IPC: G06F16/9535 , G06F40/205
CPC classification number: G06F16/9535 , G06F40/205
Abstract: A method including parsing a query into a tree of operations, generating a query matrix and a transcript matrix, determining a cross-correlation of the query matrix and the transcript matrix, applying a softness map to the cross-correlation to determine one or more matches for each of the literals, and combining the one or more matches utilizing the tree of operations to generate an output, each of the operators corresponding to a combination operation for the matches.
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公开(公告)号：US20230335152A1
公开(公告)日：2023-10-19
申请号：US18336488
申请日：2023-06-16
Applicant: Gridspace Inc.
Inventor： Anthony Scodary , Nicolas Benitez
IPC: G10L25/51 , G06Q10/0639 , H04M3/22 , G10L25/30 , G10L15/02
CPC classification number: G10L25/51 , G06Q10/06395 , H04M3/2227 , G10L25/30 , G10L15/02
Abstract: A communication system for processing a call includes control logic and at least one machine learning model generating call classifiers from outputs of an audio signal processor and a natural language processor operated on the call. Heuristic logic transforms the call classifiers into weighted sub-metrics for the call, and aggregate normalized Gaussian logic transforms the weighted sub-metrics into a metric control that may be applied as a feedback signal to adapt the operation of the control logic. The control logic in turn may adapt the behavior of an agent, automated voice attendant, or a template utilized in a call flow.
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公开(公告)号：US11721356B2
公开(公告)日：2023-08-08
申请号：US17061950
申请日：2020-10-02
Applicant: Gridspace Inc.
Inventor： Anthony Scodary , Nicolas Benitez
IPC: G10L25/51 , G06Q10/0639 , H04M3/22 , G10L25/30 , G10L15/02
CPC classification number: G10L25/51 , G06Q10/06395 , G10L15/02 , G10L25/30 , H04M3/2227
Abstract: A communication system for processing a call includes control logic and at least one machine learning model generating call classifiers from outputs of an audio signal processor and a natural language processor operated on the call. Heuristic logic transforms the call classifiers into weighted sub-metrics for the call, and aggregate normalized Gaussian logic transforms the weighted sub-metrics into a metric control that may be applied as a feedback signal to adapt the operation of the control logic. The control logic in turn may adapt the behavior of an agent, automated voice attendant, or a template utilized in a call flow.
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Patent Agency Ranking
公开(公告)号：US10770059B2
公开(公告)日：2020-09-08
申请号：US15929095
申请日：2019-01-29
Applicant: Gridspace Inc.
Inventor： Anthony Scodary , Alex Barron , David Cohen , Evan MacMillan
Abstract: A method of operating a speech synthesizing conversation agent involves operating an audio interface to receive caller audio signal during a call session. The method generates an audio transcript from the caller audio signal through operation of a sentiment analysis engine configured by a sentiment model. The method communicates the audio transcript to a user interface switch. The method operates the speech synthesizer engine. The speech synthesizer engine generates a response signal for the caller audio signal and the audio transcript through operation of response logic engine configured by the historical conversation data. The speech synthesizer engine generates a synthesized audio response with ambient signal and a synthesized user model response from the response signal through operation of a speech synthesis model configured by the historical conversation data. The method communicates the synthesized audio response to the caller audio signal through the audio interface during the call session.
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公开(公告)号：US20250016269A1
公开(公告)日：2025-01-09
申请号：US18896459
申请日：2024-09-25
Applicant: Gridspace Inc.
Inventor： Anthony Scodary , Nicolas Benitez , Adam Miller
IPC: H04M3/523
Abstract: A communication system for processing a call includes control logic and at least one machine learning model generating call classifiers from outputs of an audio signal processor and a natural language processor operated on the call. Heuristic logic transforms the call classifiers into weighted sub-metrics for the call, and aggregate normalized Gaussian logic transforms the weighted sub-metrics into a metric control that may be applied as a feedback signal to adapt the operation of the control logic. The control logic in turn may adapt the behavior of an agent, automated voice attendant, or a template utilized in a call flow.
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公开(公告)号：US20210365512A1
公开(公告)日：2021-11-25
申请号：US17394800
申请日：2021-08-05
Applicant: Gridspace Inc.
Inventor： Anthony Scodary
IPC: G06F16/9535 , G06F40/205
Abstract: A method including parsing a query into a tree of operations, generating a query matrix and a transcript matrix, determining a cross-correlation of the query matrix and the transcript matrix, applying a softness map to the cross-correlation to determine one or more matches for each of the literals, and combining the one or more matches utilizing the tree of operations to generate an output, each of the operators corresponding to a combination operation for the matches.
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公开(公告)号：US20210029248A1
公开(公告)日：2021-01-28
申请号：US17062041
申请日：2020-10-02
Applicant: Gridspace Inc.
Inventor： Anthony Scodary , Nicolas Benitez
Abstract: A communication system for processing a call includes control logic and at least one machine learning model generating call classifiers from outputs of an audio signal processor and a natural language processor operated on the call. Heuristic logic transforms the call classifiers into weighted sub-metrics for the call, and aggregate normalized Gaussian logic transforms the weighted sub-metrics into a metric control that may be applied as a feedback signal to adapt the operation of the control logic. The control logic in turn may adapt the behavior of an agent, automated voice attendant, or a template utilized in a call flow. The system includes a scorecard interface operable to select a target and an indication of the metric control to apply for the target, and to apply the metric control to generate and display a historical performance visualization and a performance feed of the metric for the target.
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公开(公告)号：US20200243062A1
公开(公告)日：2020-07-30
申请号：US15929095
申请日：2019-01-29
Applicant: Gridspace Inc.
Inventor： Anthony Scodary , Alex Barron , David Cohen , Evan MacMillan
Abstract: A method of operating a speech synthesizing conversation agent involves operating an audio interface to receive caller audio signal during a call session. The method generates an audio transcript from the caller audio signal through operation of a sentiment analysis engine configured by a sentiment model. The method communicates the audio transcript to a user interface switch. The method operates the speech synthesizer engine. The speech synthesizer engine generates a response signal for the caller audio signal and the audio transcript through operation of response logic engine configured by the historical conversation data. The speech synthesizer engine generates a synthesized audio response with ambient signal and a synthesized user model response from the response signal through operation of a speech synthesis model configured by the historical conversation data. The method communicates the synthesized audio response to the caller audio signal through the audio interface during the call session.
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