-
公开(公告)号：US10277634B2
公开(公告)日：2019-04-30
申请号：US15080149
申请日：2016-03-24
Applicant: Interactive Intelligence Group, Inc.
Inventor： Jamie P. Wilson , Kevin Elliott King
Abstract: A system and method are presented for provisioning and registration of a device. A device in an environment, such as a contact center or enterprise setting, may need to provision to a cloud managed telephony network appliance. This appliance may be part of a grouping of multiple appliances where the contacted appliance does not comprise the device's configuration data for provisioning. In an embodiment, the appliance is able to communicate with the other appliances in the grouping via SIP to discover which appliance owns the device's configuration data, obtain the data, and send the configuration data to the device.
-
2.发明申请公开(公告)号：US20160165049A1
公开(公告)日：2016-06-09
申请号：US14961320
申请日：2015-12-07
Applicant: Interactive Intelligence Group, Inc.
Inventor： Kevin Elliott King
CPC classification number: H04M3/5183 , H04M3/12 , H04M3/28 , H04M3/5237 , H04M3/5238
Abstract: A system and method are presented for automatic communication distribution local assignment. An on-premises device, in a contact center environment using a cloud-based solution, communicates with the solution to determine if there is a service interruption. When an interruption is determined, the on-premises device steps in to perform local assignment of communications for the solution until communication has been restored with the cloud-based solution. The on-premises device comprises a module that monitors all ACD communication flows. The module may also manage the logic of when to intervene and how to assign communications in queue to available agents during outages.
Abstract translation: 提出了一种用于自动通信分配本地分配的系统和方法。 在使用基于云的解决方案的联络中心环境中的本地设备与解决方案通信以确定是否存在服务中断。 当确定中断时，内部部署设备将进行解决方案的通信的本地分配，直到通过基于云的解决方案恢复通信。 本地设备包括监视所有ACD通信流的模块。 该模块还可以管理何时进行干预的逻辑，以及如何在中断期间将队列中的通信分配给可用代理。
-
公开(公告)号：US09591115B2
公开(公告)日：2017-03-07
申请号：US15169047
申请日：2016-05-31
Applicant: Interactive Intelligence Group, Inc.
Inventor： Kevin Elliott King
IPC: H04M1/56 , H04M15/00 , H04M1/2745 , H04L29/08
CPC classification number: H04M1/274516 , G06F17/30575 , H04L67/1097 , H04L67/303 , H04M3/42178 , H04M3/4931 , H04M2203/554
Abstract: A system and method are presented for contact identification dissemination among devices within a hybrid cloud distributed system. Information associated with a first party device is provided to a cloud managed telephony network appliance. The appliance communicates with a cloud application and is capable of communication with any other appliances which may be associated with a second party device, if that appliance is not already associated with the second party device. Information between the components in the system may be asynchronously updated in order to provide first party information and more granular matches.
Abstract translation: 提出了一种用于混合云分布式系统中的设备之间的联系人识别传播的系统和方法。 与第一方设备相关联的信息被提供给云管理电话网络设备。 该设备与云应用通信，并且能够与可能与第二方设备相关联的任何其他设备进行通信，如果该设备尚未与第二方设备相关联。 可以异步地更新系统中的组件之间的信息，以便提供第一方信息和更细粒度的匹配。
-
公开(公告)号：US10069700B2
公开(公告)日：2018-09-04
申请号：US14674437
申请日：2015-03-31
Applicant: Interactive Intelligence Group, Inc.
Inventor： Richard M. Neidermyer , Kevin Elliott King , Felix Immanuel Wyss
Abstract: A system and method are presented for on premise and offline survivability of an interactive voice response system in a cloud telephony system. Voice interaction control may be divided from the media resources. Survivability is invoked when the communication technology between the Cloud and the voice interaction's resource provider is degraded or disrupted. The system is capable of recovering after a disruption event such that a seamless transition between failure and non-failure states is provided for a limited impact to a user's experience. When communication paths or Cloud control is reestablished, the user resumes normal processing and full functionality as if the failure had not occurred.
-
公开(公告)号：US09661137B2
公开(公告)日：2017-05-23
申请号：US14961320
申请日：2015-12-07
Applicant: Interactive Intelligence Group, Inc.
Inventor： Kevin Elliott King
IPC: H04M1/24 , H04M3/08 , H04M3/22 , H04M3/00 , H04M5/00 , H04M3/51 , H04M3/28 , H04M3/12 , H04M3/523
CPC classification number: H04M3/5183 , H04M3/12 , H04M3/28 , H04M3/5237 , H04M3/5238
Abstract: A system and method are presented for automatic communication distribution local assignment. An on-premises device, in a contact center environment using a cloud-based solution, communicates with the solution to determine if there is a service interruption. When an interruption is determined, the on-premises device steps in to perform local assignment of communications for the solution until communication has been restored with the cloud-based solution. The on-premises device comprises a module that monitors all ACD communication flows. The module may also manage the logic of when to intervene and how to assign communications in queue to available agents during outages.
-
Patent Agency Ranking
公开(公告)号：US10708418B2
公开(公告)日：2020-07-07
申请号：US15676821
申请日：2017-08-14
Applicant: Interactive Intelligence Group, Inc.
Inventor： Michael W. Hall , Kevin Elliott King , Jon C. Melnik
Abstract: Technologies for routing an outbound telecommunication from an enterprise telecommunications device to a destination telecommunications device in a contact identification system are disclosed. The system determines the classification of a dialed address using a number plan that may be created by a user from a plurality of predetermined match types. Once the classification of the dialed address is determined, the system routes the outbound telecommunication on a routing path chosen for that classification of telecommunication. Additional embodiments are described herein.
-
公开(公告)号：US20180048763A1
公开(公告)日：2018-02-15
申请号：US15676821
申请日：2017-08-14
Applicant: Interactive Intelligence Group, Inc.
Inventor： Michael W. Hall , Kevin Elliott King , Jon C. Melnik
IPC: H04M3/42 , H04L12/725
CPC classification number: H04M3/42102 , H04L45/3065 , H04L65/00 , H04M3/42306 , H04M7/128 , H04Q3/62 , H04Q3/66 , H04Q2213/13097
Abstract: Technologies for routing an outbound telecommunication from an enterprise telecommunications device to a destination telecommunications device in a contact identification system are disclosed. The system determines the classification of a dialed address using a number plan that may be created by a user from a plurality of predetermined match types. Once the classification of the dialed address is determined, the system routes the outbound telecommunication on a routing path chosen for that classification of telecommunication. Additional embodiments are described herein.
-
公开(公告)号：US20160360017A1
公开(公告)日：2016-12-08
申请号：US15169047
申请日：2016-05-31
Applicant: Interactive Intelligence Group, Inc.
Inventor： Kevin Elliott King
IPC: H04M1/2745 , H04L29/08
CPC classification number: H04M1/274516 , G06F17/30575 , H04L67/1097 , H04L67/303 , H04M3/42178 , H04M3/4931 , H04M2203/554
Abstract: A system and method are presented for contact identification dissemination among devices within a hybrid cloud distributed system. Information associated with a first party device is provided to a cloud managed telephony network appliance. The appliance communicates with a cloud application and is capable of communication with any other appliances which may be associated with a second party device, if that appliance is not already associated with the second party device. Information between the components in the system may be asynchronously updated in order to provide first party information and more granular matches.
Abstract translation: 提出了一种用于混合云分布式系统中的设备之间的联系人识别传播的系统和方法。 与第一方设备相关联的信息被提供给云管理电话网络设备。 该设备与云应用通信，并且能够与可能与第二方设备相关联的任何其他设备进行通信，如果该设备尚未与第二方设备相关联。 可以异步地更新系统中的组件之间的信息，以便提供第一方信息和更细粒度的匹配。
-
公开(公告)号：US20160294955A1
公开(公告)日：2016-10-06
申请号：US14674437
申请日：2015-03-31
Applicant: Interactive Intelligence Group, Inc.
Inventor： Richard M. Neidermyer , Kevin Elliott King , Felix Immanuel Wyss
CPC classification number: H04L43/0811 , H04L63/0428 , H04L67/2842 , H04L69/40
Abstract: A system and method are presented for on premise and offline survivability of an interactive voice response system in a cloud telephony system. Voice interaction control may be divided from the media resources. Survivability is invoked when the communication technology between the Cloud and the voice interaction's resource provider is degraded or disrupted. The system is capable of recovering after a disruption event such that a seamless transition between failure and non-failure states is provided for a limited impact to a user's experience. When communication paths or Cloud control is re-established, the user resumes normal processing and full functionality as if the failure had not occurred.
Abstract translation: 提出了一种用于云电话系统中交互式语音应答系统的前提和离线生存性的系统和方法。 语音交互控制可能与媒体资源分开。 当Cloud与语音交互的资源提供者之间的通信技术降级或中断时，可以调用生存性。 该系统能够在中断事件之后恢复，从而提供故障和非故障状态之间的无缝转换，以对用户体验产生有限的影响。 当重新建立通信路径或Cloud控制时，用户恢复正常处理和完整功能，就像未发生故障一样。
-
公开(公告)号：US20160286517A1
公开(公告)日：2016-09-29
申请号：US15080149
申请日：2016-03-24
Applicant: Interactive Intelligence Group, Inc.
Inventor： Jamie P. Wilson , Kevin Elliott King
CPC classification number: H04L65/1006 , H04L65/1036 , H04L65/105 , H04L65/1069 , H04L65/1073 , H04L67/1097 , H04L67/16 , H04L67/34 , H04M3/51 , H04M7/006
Abstract: A system and method are presented for provisioning and registration of a device. A device in an environment, such as a contact center or enterprise setting, may need to provision to a cloud managed telephony network appliance. This appliance may be part of a grouping of multiple appliances where the contacted appliance does not comprise the device's configuration data for provisioning. In an embodiment, the appliance is able to communicate with the other appliances in the grouping via SIP to discover which appliance owns the device's configuration data, obtain the data, and send the configuration data to the device.
Abstract translation: 提出了一种用于提供和注册设备的系统和方法。 诸如联络中心或企业环境的环境中的设备可能需要提供给云管理电话网络设备。 该设备可以是多个设备的分组的一部分，其中被联系的设备不包括设备的用于配置的配置数据。 在一个实施例中，设备能够通过SIP与分组中的其他设备进行通信，以发现哪个设备拥有设备的配置数据，获取数据，并将配置数据发送到设备。
-
-
-
-
-
-
-
-
-
Search Results
10
records
(took 0.013 seconds)
