-
公开(公告)号：US20170026519A1
公开(公告)日：2017-01-26
申请号：US15286968
申请日：2016-10-06
Applicant: Joseph Charlson
Inventor： Joseph Charlson
CPC classification number: H04M3/5232 , H04M3/42008 , H04M3/42042 , H04M3/42059 , H04M3/5141 , H04M3/5158 , H04M3/5166 , H04M3/5183 , H04M3/5231
Abstract: A computer-implemented method for distributing phone calls includes the steps of receiving an inquiry from an individual having caller identification information, determining a call time to call the individual, generating a text message in response to receiving the inquiry, where the text message includes the call time and service provider information and the service provider information includes a service provider telephone number, automatically transmitting the text message to the individual from the service provider prior to the call time, and automatically initiating a phone call to the individual at the call time from the service provider telephone number. A system and computer-readable medium are also disclosed.
Abstract translation: 用于分发电话呼叫的计算机实现的方法包括以下步骤：从具有呼叫者识别信息的个人接收询问，确定呼叫个人的呼叫时间，响应于接收到询问而生成文本消息，其中文本消息包括 呼叫时间和服务提供商信息，并且服务提供商信息包括服务提供商电话号码，在呼叫时间之前从服务提供商自动地向个人发送文本消息，并且在呼叫时间自动发起到个人的电话呼叫 服务提供商的电话号码。 还公开了一种系统和计算机可读介质。
-
2.发明申请公开(公告)号：US20190098135A1
公开(公告)日：2019-03-28
申请号：US16204147
申请日：2018-11-29
Applicant: Joseph Charlson
Inventor： Joseph Charlson
Abstract: Provided is a computer-implemented method for determining a status of a call during a phone call between a call agent and the call recipient over a two-party phone line. The method includes automatically adding a third-party phone line to the two-party phone line, the third-party phone line in communication with a call monitoring computer, monitoring, by the call monitoring computer over the second phone line, the phone call between the call recipient and the call agent, detecting, by the call monitoring computer, a predefined response from at least one of the call recipient and the call agent over the phone call, and automatically initiating a customer service action in response to detecting the predefined response. Further provided is a computer-implemented method for processing phone calls based on predetermined call duration thresholds.
-
公开(公告)号：US20160277580A1
公开(公告)日：2016-09-22
申请号：US15078442
申请日：2016-03-23
Applicant: Joseph Charlson
Inventor： Joseph Charlson
CPC classification number: H04M3/5232 , H04M3/42008 , H04M3/42042 , H04M3/42059 , H04M3/5141 , H04M3/5158 , H04M3/5166 , H04M3/5183 , H04M3/5231
Abstract: A computer-implemented method for distributing phone calls includes the steps of receiving or initiating a telephone call from or with a caller associated with caller identification information, generating masked caller identification information by masking a portion of the caller identification information, transmitting the masked caller identification information to a plurality of potential call-buyers, determining a call-buyer of the plurality of potential call-buyers to receive the incoming phone call, and storing the caller identification information with the masked caller identification information. A system and computer-readable medium are also disclosed.
-
Patent Agency Ranking
4.发明申请公开(公告)号：US20170214795A1
公开(公告)日：2017-07-27
申请号：US15417603
申请日：2017-01-27
Applicant: Joseph Charlson
Inventor： Joseph Charlson
CPC classification number: H04M3/5175 , G10L15/08 , G10L15/22 , G10L2015/223 , H04M3/2281 , H04M3/42221 , H04M2201/40 , H04M2203/2011 , H04M2203/5018
Abstract: Provided is a computer-implemented method for determining a status of a call during a phone call between a call agent and the call recipient over a two-party phone line. The method includes automatically adding a third-party phone line to the two-party phone line, the third-party phone line in communication with a call monitoring computer, monitoring, by the call monitoring computer over the second phone line, the phone call between the call recipient and the call agent, detecting, by the call monitoring computer, a predefined response from at least one of the call recipient and the call agent over the phone call, and automatically initiating a customer service action in response to detecting the predefined response. Further provided is a computer-implemented method for processing phone calls based on predetermined call duration thresholds.
-
公开(公告)号：US09497323B2
公开(公告)日：2016-11-15
申请号：US15078442
申请日：2016-03-23
Applicant: Joseph Charlson
Inventor： Joseph Charlson
CPC classification number: H04M3/5232 , H04M3/42008 , H04M3/42042 , H04M3/42059 , H04M3/5141 , H04M3/5158 , H04M3/5166 , H04M3/5183 , H04M3/5231
Abstract: A computer-implemented method for distributing phone calls includes the steps of receiving or initiating a telephone call from or with a caller associated with caller identification information, generating masked caller identification information by masking a portion of the caller identification information, transmitting the masked caller identification information to a plurality of potential call-buyers, determining a call-buyer of the plurality of potential call-buyers to receive the incoming phone call, and storing the caller identification information with the masked caller identification information. A system and computer-readable medium are also disclosed.
Abstract translation: 用于分配电话呼叫的计算机实现的方法包括以下步骤：从与呼叫者识别信息相关联的呼叫者接收或发起电话呼叫，通过屏蔽呼叫者识别信息的一部分来产生被屏蔽的呼叫者识别信息，发送被屏蔽的呼叫者识别 向多个潜在呼叫买家提供信息，确定多个潜在呼叫买家接收来电电话的呼叫买方，以及存储具有被屏蔽呼叫者识别信息的呼叫者识别信息。 还公开了一种系统和计算机可读介质。
-
公开(公告)号：US10694039B2
公开(公告)日：2020-06-23
申请号：US15687811
申请日：2017-08-28
Applicant: Joseph Charlson
Inventor： Joseph Charlson
Abstract: A computer-implemented method for automating calls from a call center to a lead comprises determining, with at least one processor, a number of contact attempts based at least partially on at least one rule, determining, with at least one processor, a cadence of the number of contact attempts based at least partially on a predictive model, initiating a plurality of contact attempts based at least partially on the cadence, and ending the plurality of contact attempts in response to at least one of the following: the number of contact attempts has been met, a contact attempt is successful, the lead opted out, the lead scheduled a future contact attempt, or any combination thereof. A system and computer program product are also provided.
-
公开(公告)号：US20180013891A1
公开(公告)日：2018-01-11
申请号：US15687811
申请日：2017-08-28
Applicant: Joseph Charlson
Inventor： Joseph Charlson
CPC classification number: H04M3/5232 , H04M3/2281 , H04M3/42008 , H04M3/42042 , H04M3/42059 , H04M3/42221 , H04M3/5141 , H04M3/5158 , H04M3/5166 , H04M3/5175 , H04M3/5183 , H04M3/5231 , H04M2201/40 , H04M2203/2011 , H04M2203/5018
Abstract: A computer-implemented method for automating calls from a call center to a lead comprises determining, with at least one processor, a number of contact attempts based at least partially on at least one rule, determining, with at least one processor, a cadence of the number of contact attempts based at least partially on a predictive model, initiating a plurality of contact attempts based at least partially on the cadence, and ending the plurality of contact attempts in response to at least one of the following: the number of contact attempts has been met, a contact attempt is successful, the lead opted out, the lead scheduled a future contact attempt, or any combination thereof. A system and computer program product are also provided.
-
公开(公告)号：US09749471B2
公开(公告)日：2017-08-29
申请号：US15286968
申请日：2016-10-06
Applicant: Joseph Charlson
Inventor： Joseph Charlson
CPC classification number: H04M3/5232 , H04M3/42008 , H04M3/42042 , H04M3/42059 , H04M3/5141 , H04M3/5158 , H04M3/5166 , H04M3/5183 , H04M3/5231
Abstract: A computer-implemented method for distributing phone calls includes the steps of receiving an inquiry from an individual having caller identification information, determining a call time to call the individual, generating a text message in response to receiving the inquiry, where the text message includes the call time and service provider information and the service provider information includes a service provider telephone number, automatically transmitting the text message to the individual from the service provider prior to the call time, and automatically initiating a phone call to the individual at the call time from the service provider telephone number. A system and computer-readable medium are also disclosed.
-
-
-
-
-
-
-
Search Results
8
records
(took 0.013 seconds)
