公开(公告)号：US09495669B2

公开(公告)日：2016-11-15

申请号：US14315923

申请日：2014-06-26

Applicant: NCR Corporation

Inventor： Mandapati Venkata Pradeep ,  Marreddy Thumma ,  Phani Kumar Jonnalagadda ,  Andrew W D Smith

IPC: G06Q20/18 ,  G06F17/28 ,  G07F19/00

CPC classification number: G06Q20/18 ,  G06F17/289 ,  G07F19/20 ,  G07F19/201 ,  G07F19/207

Abstract: Various embodiments include text-augmented interactive self-service terminal sessions as may be implemented in whole or in part according to one or more of the systems, methods and software illustrated and described herein. One method embodiment includes an SST and a remote service representative terminal device. The remote service representative terminal device captures live audio and video to form a multimedia stream and performs speech-to-text processing against the audio to obtain text. The text is then added to the multimedia stream. In some embodiments, the multimedia stream is then provided over a network to the SST. The SST may then provide a view of audio and video of the multimedia stream along with a view of the text. The text in such embodiments is presented synchronously with the audio and video.

Abstract translation: 各种实施例包括根据本文所示和描述的系统，方法和软件中的一个或多个的全部或部分实现的文本增强交互式自助服务终端会话。 一个方法实施例包括SST和远程服务代表终端设备。 远程服务代表终端设备捕获实况音频和视频以形成多媒体流，并针对音频执行语音到文本处理以获得文本。 然后将文本添加到多媒体流中。 在一些实施例中，然后将多媒体流通过网络提供给SST。 然后，SST可以提供多媒体流的音频和视频以及文本的视图。 这些实施例中的文本与音频和视频同步呈现。

公开(公告)号：US20150287407A1

公开(公告)日：2015-10-08

申请号：US14315923

申请日：2014-06-26

Applicant: NCR Corporation

Inventor： Mandapati Venkata Pradeep ,  Marreddy Thumma ,  Phani Kumar Jonnalagadda ,  Andrew W D Smith

IPC: G10L15/26 ,  G06F17/28 ,  G06Q20/18

CPC classification number: G06Q20/18 ,  G06F17/289 ,  G07F19/20 ,  G07F19/201 ,  G07F19/207

Abstract: Various embodiments include text-augmented interactive self-service terminal sessions as may be implemented in whole or in part according to one or more of the systems, methods and software illustrated and described herein. One method embodiment includes an SST and a remote service representative terminal device. The remote service representative terminal device captures live audio and video to form a multimedia stream and performs speech-to-text processing against the audio to obtain text. The text is then added to the multimedia stream. In some embodiments, the multimedia stream is then provided over a network to the SST. The SST may then provide a view of audio and video of the multimedia stream along with a view of the text. The text in such embodiments is presented synchronously with the audio and video.

Abstract translation: 各种实施例包括根据本文所示和描述的系统，方法和软件中的一个或多个的全部或部分实现的文本增强交互式自助服务终端会话。 一个方法实施例包括SST和远程服务代表终端设备。 远程服务代表终端设备捕获实况音频和视频以形成多媒体流，并针对音频执行语音到文本处理以获得文本。 然后将文本添加到多媒体流中。 在一些实施例中，然后将多媒体流通过网络提供给SST。 然后，SST可以提供多媒体流的音频和视频以及文本的视图。 这些实施例中的文本与音频和视频同步呈现。