公开(公告)号：US20210234771A1

公开(公告)日：2021-07-29

申请号：US17301742

申请日：2021-04-13

Applicant: ServiceNow, Inc.

Inventor： Noam Biran ,  Madhavi Puvvada ,  Serina Chang ,  Sreenevas Subramaniam ,  Jesus Antonio Castro Cisneros ,  Brandon Thomas Trudel ,  Kavitha Kotti

IPC: H04L12/24 ,  H04L29/08 ,  H04L12/26

Abstract: Example embodiments for identifying and displaying configuration item information are presented herein. A system may involve a proxy server application disposed within a managed network that includes configuration items and a server disposed within a remote network management platform managing the managed network. The server may receive a request to view information representative of a particular configuration item from a client device. Based on the request, the server may obtain the information and transmit a representation of a graphical user interface to the client device. The representation may include a health graphic, a relationship graphic, a timeline graphic, and an activity stream, each of which represent pertinent information about the particular configuration item. The representation may also include a tabbed interface that facilitates navigation between attributes corresponding to the particular configuration item and attributes corresponding to other configuration items in the managed network.

公开(公告)号：US10992544B2

公开(公告)日：2021-04-27

申请号：US16125238

申请日：2018-09-07

Applicant: ServiceNow, Inc.

Inventor： Noam Biran ,  Madhavi Puvvada ,  Serina Chang ,  Sreenevas Subramaniam ,  Jesus Antonio Castro Cisneros ,  Brandon Thomas Trudel ,  Kavitha Kotti

IPC: H04L12/24 ,  H04L29/08 ,  H04L12/26 ,  G06F3/0483

Abstract: Example embodiments for identifying and displaying configuration item information are presented herein. A system may involve a proxy server application disposed within a managed network that includes configuration items and a server disposed within a remote network management platform managing the managed network. The server may receive a request to view information representative of a particular configuration item from a client device. Based on the request, the server may obtain the information and transmit a representation of a graphical user interface to the client device. The representation may include a health graphic, a relationship graphic, a timeline graphic, and an activity stream, each of which represent pertinent information about the particular configuration item. The representation may also include a tabbed interface that facilitates navigation between attributes corresponding to the particular configuration item and attributes corresponding to other configuration items in the managed network.

公开(公告)号：US20190266268A1

公开(公告)日：2019-08-29

申请号：US15905146

申请日：2018-02-26

Applicant: ServiceNow, Inc.

Inventor： Chinna Babu Polinati ,  Madhavi Puvvada ,  Romit Banerjee ,  Nikhil Lakshman ,  Brandon Thomas Trudel ,  Vivian Tero

IPC: G06F17/30

Abstract: A system may include a database containing representations of configuration items associated with a managed network that is managed by a remote network management platform. The system may also contain a server device that may be configured to determine a set of duplicate representations of a particular configuration item of the configuration items. The configuration items may relate to computing devices and software applications disposed within the managed network. The server device may be further configured to generate a master representation from the set of duplicate configuration items. The server device may replace, in the database, the set of duplicate representations with the master representation.

公开(公告)号：US11924057B2

公开(公告)日：2024-03-05

申请号：US17301742

申请日：2021-04-13

Applicant: ServiceNow, Inc.

Inventor： Noam Biran ,  Madhavi Puvvada ,  Serina Chang ,  Sreenevas Subramaniam ,  Jesus Antonio Castro Cisneros ,  Brandon Thomas Trudel ,  Kavitha Kotti

IPC: H04L41/22 ,  G06F3/0483 ,  H04L41/069 ,  H04L41/14 ,  H04L43/045 ,  H04L67/56

CPC classification number: H04L41/22 ,  H04L41/069 ,  H04L41/145 ,  H04L43/045 ,  H04L67/56 ,  G06F3/0483

Abstract: Example embodiments for identifying and displaying configuration item information are presented herein. A system may involve a proxy server application disposed within a managed network that includes configuration items and a server disposed within a remote network management platform managing the managed network. The server may receive a request to view information representative of a particular configuration item from a client device. Based on the request, the server may obtain the information and transmit a representation of a graphical user interface to the client device. The representation may include a health graphic, a relationship graphic, a timeline graphic, and an activity stream, each of which represent pertinent information about the particular configuration item. The representation may also include a tabbed interface that facilitates navigation between attributes corresponding to the particular configuration item and attributes corresponding to other configuration items in the managed network.

公开(公告)号：US11074239B2

公开(公告)日：2021-07-27

申请号：US15905146

申请日：2018-02-26

Applicant: ServiceNow, Inc.

Inventor： Chinna Babu Polinati ,  Madhavi Puvvada ,  Romit Banerjee ,  Nikhil Lakshman ,  Brandon Thomas Trudel ,  Vivian Tero

IPC: G06F16/23 ,  G06F16/25 ,  G06F9/50

Abstract: A system may include a database containing representations of configuration items associated with a managed network that is managed by a remote network management platform. The system may also contain a server device that may be configured to determine a set of duplicate representations of a particular configuration item of the configuration items. The configuration items may relate to computing devices and software applications disposed within the managed network. The server device may be further configured to generate a master representation from the set of duplicate configuration items. The server device may replace, in the database, the set of duplicate representations with the master representation.

公开(公告)号：US11204917B2

公开(公告)日：2021-12-21

申请号：US16995209

申请日：2020-08-17

Applicant: ServiceNow, Inc.

Inventor： Madhavi Puvvada ,  Sreenevas Subramaniam ,  Brandon Thomas Trudel ,  Akshay Patekar

IPC: G06F3/0482 ,  G06F16/242 ,  G06F16/22 ,  G06F3/0483 ,  G06F3/0486

Abstract: A system may involve persistent storage containing a configuration management database (CMDB) and a non-CMDB table, wherein the CMDB contains configuration items that represent software, devices, or services deployed within a network, and wherein the non-CMDB table contains entries related to operation of the network. The system may also involve one or more processors configured to provide a representation of a graphical user interface (GUI), wherein the GUI contains a first selectable tab that displays classes of the configuration items, a second selectable tab that displays the non-CMDB table, and a canvas for visually depicting query expressions, wherein the classes are selectable to place class GUI elements thereof onto the canvas, wherein the non-CMDB table is selectable to place a table GUI element thereof onto the canvas, and wherein the table GUI element and a particular class GUI element are connectable by a link on the canvas.

公开(公告)号：US20200084115A1

公开(公告)日：2020-03-12

申请号：US16125238

申请日：2018-09-07

Applicant: ServiceNow, Inc.

Inventor： Noam Biran ,  Madhavi Puvvada ,  Serina Chang ,  Sreenevas Subramaniam ,  Jesus Antonio Castro Cisneros ,  Brandon Thomas Trudel ,  Kavitha Kotti

IPC: H04L12/24 ,  H04L29/08 ,  H04L12/26

Abstract: Example embodiments for identifying and displaying configuration item information are presented herein. A system may involve a proxy server application disposed within a managed network that includes configuration items and a server disposed within a remote network management platform managing the managed network. The server may receive a request to view information representative of a particular configuration item from a client device. Based on the request, the server may obtain the information and transmit a representation of a graphical user interface to the client device. The representation may include a health graphic, a relationship graphic, a timeline graphic, and an activity stream, each of which represent pertinent information about the particular configuration item. The representation may also include a tabbed interface that facilitates navigation between attributes corresponding to the particular configuration item and attributes corresponding to other configuration items in the managed network.

公开(公告)号：US11301267B2

公开(公告)日：2022-04-12

申请号：US16882040

申请日：2020-05-22

Applicant: ServiceNow, Inc.

Inventor： Srilakshmi Choudary Vattikuti ,  Brandon Thomas Trudel ,  Romit Banerjee

IPC: G06F9/451 ,  G06F9/48 ,  G06F9/50 ,  G06F3/0481 ,  G06F3/04812 ,  G06F3/04817

Abstract: A system has a processor and a memory accessible by the processor and storing instructions, that when executed by the processor, cause the processor to generate a graphical user interface (GUI) for display on a display device. The GUI may include a job management dashboard that has multiple graphical icons that are representative of respective jobs associated with a client instance. The processor may receive one or more user inputs indicative of a selection of a particular graphical icon in the job management dashboard and transmit an update to GUI to the display device. The updated GUI may include a job overview window associated with a particular job, and the job overview window may display a graph of multiple run times associated with the particular job over a period of time.

公开(公告)号：US20210365275A1

公开(公告)日：2021-11-25

申请号：US16882040

申请日：2020-05-22

Applicant: ServiceNow, Inc.

Inventor： Srilakshmi Choudary Vattikuti ,  Brandon Thomas Trudel ,  Romit Banerjee

IPC: G06F9/451 ,  G06F3/0481 ,  G06F9/48 ,  G06F9/50

Abstract: A system has a processor and a memory accessible by the processor and storing instructions, that when executed by the processor, cause the processor to generate a graphical user interface (GUI) for display on a display device. The GUI may include a job management dashboard that has multiple graphical icons that are representative of respective jobs associated with a client instance. The processor may receive one or more user inputs indicative of a selection of a particular graphical icon in the job management dashboard and transmit an update to GUI to the display device. The updated GUI may include a job overview window associated with a particular job, and the job overview window may display a graph of multiple run times associated with the particular job over a period of time.

公开(公告)号：US20200379990A1

公开(公告)日：2020-12-03

申请号：US16995209

申请日：2020-08-17

Applicant: ServiceNow, Inc.

Inventor： Madhavi Puvvada ,  Sreenevas Subramaniam ,  Brandon Thomas Trudel ,  Akshay Patekar

IPC: G06F16/242 ,  G06F3/0482 ,  G06F16/22 ,  G06F3/0483

Abstract: A system may involve persistent storage containing a configuration management database (CMDB) and a non-CMDB table, wherein the CMDB contains configuration items that represent software, devices, or services deployed within a network, and wherein the non-CMDB table contains entries related to operation of the network. The system may also involve one or more processors configured to provide a representation of a graphical user interface (GUI), wherein the GUI contains a first selectable tab that displays classes of the configuration items, a second selectable tab that displays the non-CMDB table, and a canvas for visually depicting query expressions, wherein the classes are selectable to place class GUI elements thereof onto the canvas, wherein the non-CMDB table is selectable to place a table GUI element thereof onto the canvas, and wherein the table GUI element and a particular class GUI element are connectable by a link on the canvas.