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公开(公告)号：US11853365B2
公开(公告)日：2023-12-26
申请号：US17807833
申请日：2022-06-20
Applicant: ServiceNow, Inc.
Inventor： Padmaprabodh Ambale , Sarup Paul , Kushal Kudavale , Ryan Currier
IPC: G06F16/9038 , G06F16/332
CPC classification number: G06F16/9038 , G06F16/3323
Abstract: Disclosed herein are enterprise applications and platforms that manage databases containing documents and may employ search systems that allow users to retrieve documents based on queries. The search systems may be configured to retrieve data from several different data sources and may be associated with many of the applications. Furthermore, the search systems may include a faceted interface based on database or document attributes for further search refinement. The faceted interface may be template-based and modular, allowing reconfiguration of the interfaces without substantial rewriting of the application code base.
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公开(公告)号：US11372930B2
公开(公告)日：2022-06-28
申请号：US16871679
申请日：2020-05-11
Applicant: ServiceNow, Inc.
Inventor： Padmaprabodh Ambale , Sarup Paul , Kushal Kudavale , Ryan Currier
IPC: G06F16/9038 , G06F16/332
Abstract: Disclosed herein are enterprise applications and platforms that manage databases containing documents and may employ search systems that allow users to retrieve documents based on queries. The search systems may be configured to retrieve data from several different data sources and may be associated with many of the applications. Furthermore, the search systems may include a faceted interface based on database or document attributes for further search refinement. The faceted interface may be template-based and modular, allowing reconfiguration of the interfaces without substantial rewriting of the application code base.
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公开(公告)号：US10454787B2
公开(公告)日：2019-10-22
申请号：US15787396
申请日：2017-10-18
Applicant: ServiceNow, Inc.
Inventor： Jason Occhialini , Ryan Currier
IPC: H04L12/24 , G06F17/30 , G06F3/0484 , G06F3/0481 , G06F16/21 , G06F3/0485 , H04L29/08
Abstract: Systems and methods for providing service level agreement (SLA) definition and validation of SLA parameters are disclosed. An SLA may be defined with parameters and goals to achieve desirable business results for information technology (IT) software updates, configuration changes, security incidents, and other functions performed by IT personnel. Once a proposed SLA definition is available and before it is put into production use, historical data may be applied to the SLA. This historical application of data may be used to determine a level of conformance to the proposed SLA based on real world historical information for a particular customer. Because different corporations have different capabilities and expectations, a one-size fits all SLA may not be appropriate. A timeline visualization with zoom capability and state transition icons is disclosed. Disclosed, visualization techniques of proposed definitions may enhance the accuracy and acceptability of those proposed definitions.
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公开(公告)号：US20190215171A1
公开(公告)日：2019-07-11
申请号：US16240574
申请日：2019-01-04
Applicant: ServiceNow, Inc.
Inventor： Sarup Paul , Umakanth Godavarthy , Prabhat Mishra , Paulina Luckiewicz , Avishek Dey , Vinamra Misra , Mallesh Aggu , Harish Bellamane , Rampradeep Dodda , Preethi Chittimalla , Ryan Currier
CPC classification number: H04L12/1813 , H04L51/10 , H04L51/14 , H04L63/104 , H04L67/1044 , H04L67/26 , H04L67/306
Abstract: A system implements user permissions and user subscriptions with regard to content posted on one or more peer-to-peer knowledge sharing platforms (e.g., Community pages). Permissions are assigned to groups of users, rather than individual users. Permissions are determined by the groups of which the user in question is a member.
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公开(公告)号：US20190102746A1
公开(公告)日：2019-04-04
申请号：US15722976
申请日：2017-10-02
Applicant: ServiceNow, Inc.
Inventor： Sanjay Gupta , Devinder Narang , Abhishek Rakshe , Ryan Currier , Puja Subramanyam , Cameron Wheeler , Jessica Quittner
Abstract: A system includes a non-transitory memory and one or more hardware processors configured to read instructions from the non-transitory memory. The one or more hardware processors are configured to perform operations including receiving a service appointment request, identifying the one or more skills associated with the service appointment request, referencing service agent profile data stored on a first database, wherein the service agent profile data includes one or more skills possessed by each of a plurality of service agents, referencing service agent schedule data stored on a second database, dynamically populating a calendar of available appointment times, including identifying one or more time slots, occurring during a period of time, during which at least one service agent of the plurality of service agents possesses the identified skills is available, receiving an input selecting a first time slot of the one or more time slots, and updating a schedule of a first service agent of the plurality of service agents to reflect that the first service agent has a service appointment scheduled during the first time slot.
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Patent Agency Ranking
公开(公告)号：US20180324056A1
公开(公告)日：2018-11-08
申请号：US15787396
申请日：2017-10-18
Applicant: ServiceNow, Inc.
Inventor： Jason Occhialini , Ryan Currier
CPC classification number: H04L41/5009 , G06F3/04817 , G06F3/04842 , G06F3/0485 , G06F16/219 , G06F2203/04806 , H04L41/22 , H04L41/5006 , H04L41/5074 , H04L41/5096 , H04L67/10
Abstract: Systems and methods for providing service level agreement (SLA) definition and validation of SLA parameters are disclosed. An SLA may be defined with parameters and goals to achieve desirable business results for information technology (IT) software updates, configuration changes, security incidents, and other functions performed by IT personnel. Once a proposed SLA definition is available and before it is put into production use, historical data may be applied to the SLA. This historical application of data may be used to determine a level of conformance to the proposed SLA based on real world historical information for a particular customer. Because different corporations have different capabilities and expectations, a one-size fits all SLA may not be appropriate. A timeline visualization with zoom capability and state transition icons is disclosed. Disclosed, visualization techniques of proposed definitions may enhance the accuracy and acceptability of those proposed definitions.
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公开(公告)号：US20180323986A1
公开(公告)日：2018-11-08
申请号：US15939617
申请日：2018-03-29
Applicant: ServiceNow, Inc.
Inventor： Sarup Paul , Umakanth Godavarthy , Prabhat Mishra , Paulina Luckiewicz , Avishek Dey , Vinamra Misra , Mallesh Aggu , Harish Bellamane , Rampradeep Dodda , Preethi Chittimalla , Ryan Currier
CPC classification number: H04L12/1813 , H04L51/10 , H04L51/14 , H04L63/104 , H04L67/1044 , H04L67/26
Abstract: A system implements user permissions and user subscriptions with regard to content posted on one or more peer-to-peer knowledge sharing platforms (e.g., Community pages). Permissions are assigned to groups of users, rather than individual users. Permissions are determined by the groups of which the user in question is a member.
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公开(公告)号：US20180323984A1
公开(公告)日：2018-11-08
申请号：US15644479
申请日：2017-07-07
Applicant: ServiceNow, Inc.
Inventor： Sarup Paul , Umakanth Godavarthy , Prabhat Mishra , Paulina Luckiewicz , Avishek Dey , Vinamra Misra , Mallesh Aggu , Harish Bellamane , Rampradeep Dodda , Preethi Chittimalla , Ryan Currier
CPC classification number: H04L12/1813 , H04L63/104 , H04L67/1044 , H04L67/26
Abstract: A system implements user permissions and user subscriptions with regard to content posted on one or more peer-to-peer knowledge sharing platforms (e.g., Community pages). Permissions are assigned to groups of users, rather than individual users. Permissions are determined by the groups of which the user in question is a member.
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公开(公告)号：US20220318310A1
公开(公告)日：2022-10-06
申请号：US17807833
申请日：2022-06-20
Applicant: ServiceNow, Inc.
Inventor： Padmaprabodh Ambale , Sarup Paul , Kushal Kudavale , Ryan Currier
IPC: G06F16/9038 , G06F16/332
Abstract: Disclosed herein are enterprise applications and platforms that manage databases containing documents and may employ search systems that allow users to retrieve documents based on queries. The search systems may be configured to retrieve data from several different data sources and may be associated with many of the applications. Furthermore, the search systems may include a faceted interface based on database or document attributes for further search refinement. The faceted interface may be template-based and modular, allowing reconfiguration of the interfaces without substantial rewriting of the application code base.
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公开(公告)号：US20200272665A1
公开(公告)日：2020-08-27
申请号：US16871679
申请日：2020-05-11
Applicant: ServiceNow, Inc.
Inventor： Padmaprabodh Ambale , Sarup Paul , Kushal Kudavale , Ryan Currier
IPC: G06F16/9038 , G06F16/332
Abstract: Disclosed herein are enterprise applications and platforms that manage databases containing documents and may employ search systems that allow users to retrieve documents based on queries. The search systems may be configured to retrieve data from several different data sources and may be associated with many of the applications. Furthermore, the search systems may include a faceted interface based on database or document attributes for further search refinement. The faceted interface may be template-based and modular, allowing reconfiguration of the interfaces without substantial rewriting of the application code base.
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