公开(公告)号：US20240386018A1

公开(公告)日：2024-11-21

申请号：US18198747

申请日：2023-05-17

Applicant: Twilio Inc.

Inventor： Kentaro Kinebuchi ,  Andrea Zornada ,  Ryan Kennedy ,  Ajey Shah

IPC: G06F16/2455 ,  G06F16/2453

Abstract: A method of providing support at a server for GUI development is disclosed. At least a portion of a query is received from the client system. It is determined that a first field of a plurality of fields corresponding to a specified custom object type is to be resolved using a data item stored in a first server-side data store of the plurality of server-side data stores. It is determined that a second field of the plurality of fields corresponding to the specified custom object type is to be resolved using a data item stored in a second server-side data store of the plurality of server-side data stores. The data item stored in the first server-side data store is aggregated with the data item stored in the second server-side data store into a response to at least a portion of a query for sending to a client system.

公开(公告)号：US20240386435A1

公开(公告)日：2024-11-21

申请号：US18198734

申请日：2023-05-17

Applicant: Twilio Inc.

Inventor： Ryan Kennedy ,  Charlie Helin ,  Dipesh Chauhan ,  Ajey Shah ,  Aymen Naim

IPC: G06Q30/015 ,  H04L51/046

Abstract: Described herein is a cloud-based omnichannel customer interaction service, also referred to as a contact center service, that deploys an improved data model for capturing customer interaction data. From the data model, a database schema is instantiated to include a set of related database tables. The arrangement and relationship of the data and the database tables improves the functioning of the contact center service in a variety of ways, to include seamless concurrent communications between customer and agent across multiple channels, and seamless transitions between agents, who can be added to a customer interaction with relative ease.

公开(公告)号：US12292889B2

公开(公告)日：2025-05-06

申请号：US18198747

申请日：2023-05-17

Applicant: Twilio Inc.

Inventor： Kentaro Kinebuchi ,  Andrea Zornada ,  Ryan Kennedy ,  Ajey Shah

IPC: G06F16/2455 ,  G06F16/2453

Abstract: A method of providing support at a server for GUI development is disclosed. At least a portion of a query is received from the client system. It is determined that a first field of a plurality of fields corresponding to a specified custom object type is to be resolved using a data item stored in a first server-side data store of the plurality of server-side data stores. It is determined that a second field of the plurality of fields corresponding to the specified custom object type is to be resolved using a data item stored in a second server-side data store of the plurality of server-side data stores. The data item stored in the first server-side data store is aggregated with the data item stored in the second server-side data store into a response to at least a portion of a query for sending to a client system.