公开(公告)号：US20240291919A1

公开(公告)日：2024-08-29

申请号：US18658217

申请日：2024-05-08

Applicant: Twilio Inc.

Inventor： Christer Jan Erik Fahlgren ,  John Wolthuis ,  Peter Shafton ,  Thomas Schiavone

IPC: H04M3/523 ,  H04M3/51

CPC classification number: H04M3/523 ,  H04M3/5141 ,  H04M2203/407

Abstract: A system and method including receiving a request to enqueue a communication session; adding the communication session to the queue of a plurality of communication sessions; upon adding the communication to the queue, transferring control logic to the configured wait-state application; receiving a dequeue request initiated by a second entity; in response to the dequeue request, managing the procession of communication sessions in the queue; and dequeuing a communication session from the queue.

公开(公告)号：US20160100060A1

公开(公告)日：2016-04-07

申请号：US14966987

申请日：2015-12-11

Applicant: Twilio, Inc.

Inventor： Christer Fahlgren ,  John Wolthuis ,  Peter Shafton ,  Thomas Schiavone

IPC: H04M3/523

CPC classification number: H04M3/523 ,  H04M3/5141 ,  H04M2203/407

Abstract: A system and method including receiving a request to enqueue a communication session; adding the communication session to the queue of a plurality of communication sessions; upon adding the communication to the queue, transferring control logic to the configured wait-state application; receiving a dequeue request initiated by a second entity; in response to the dequeue request, managing the procession of communication sessions in the queue; and dequeuing a communication session from the queue.

公开(公告)号：US20200053221A1

公开(公告)日：2020-02-13

申请号：US16413991

申请日：2019-05-16

Applicant: Twilio Inc.

Inventor： Christer Fahlgren ,  John Wolthuis ,  Peter Shafton ,  Thomas Schiavone

IPC: H04M3/523

Abstract: A system and method including receiving a request to enqueue a communication session; adding the communication session to the queue of a plurality of communication sessions; upon adding the communication to the queue, transferring control logic to the configured wait-state application; receiving a dequeue request initiated by a second entity; in response to the dequeue request, managing the procession of communication sessions in the queue; and dequeuing a communication session from the queue.

公开(公告)号：US10320983B2

公开(公告)日：2019-06-11

申请号：US14966987

申请日：2015-12-11

Applicant: Twilio, Inc.

Inventor： Christer Fahlgren ,  John Wolthuis ,  Peter Shafton ,  Thomas Schiavone

IPC: H04M3/51 ,  H04M3/523 ,  H04M3/00 ,  H04L12/66

Abstract: A system and method including receiving a request to enqueue a communication session; adding the communication session to the queue of a plurality of communication sessions; upon adding the communication to the queue, transferring control logic to the configured wait-state application; receiving a dequeue request initiated by a second entity; in response to the dequeue request, managing the procession of communication sessions in the queue; and dequeuing a communication session from the queue.

公开(公告)号：US20130304929A1

公开(公告)日：2013-11-14

申请号：US13911896

申请日：2013-06-06

Applicant: Twilio, Inc.

Inventor： Christer Fahlgren ,  Jonas Boerjesson ,  John Wolthuis ,  Peter Shafton

IPC: H04L29/06

CPC classification number: H04L45/124 ,  H04L45/121 ,  H04L45/125 ,  H04L65/1006 ,  H04L65/103 ,  H04L65/1033 ,  H04L65/1069

Abstract: A system and method of preferred embodiments include at a signaling gateway of a first region, receiving a communication invitation of a first endpoint from a communication provider; signaling the communication invitation to a communication-processing server in a second region; in response to communication processing of the communication-processing server, dynamically directing signaling and media of the communication according to processing instructions and resources available in at least the first and two regions; wherein dynamically directing signaling and media communication of the communication comprises selectively routing media communication exclusively through communication resources of the first region if resources are available in the first region or selectively routing media communication between the first endpoint, the gateway, and at least the communication-processing server if media resources are not in the first region.

公开(公告)号：US20250133165A1

公开(公告)日：2025-04-24

申请号：US19000261

申请日：2024-12-23

Applicant: Twilio Inc.

Inventor： Christer Jan Erik Fahlgren ,  John Wolthuis ,  Peter Shafton ,  Thomas Schiavone

IPC: H04M3/523 ,  H04M3/51

Abstract: A system and method including receiving a request to enqueue a communication session; adding the communication session to the queue of a plurality of communication sessions; upon adding the communication to the queue, transferring control logic to the configured wait-state application; receiving a dequeue request initiated by a second entity; in response to the dequeue request, managing the procession of communication sessions in the queue; and dequeuing a communication session from the queue.

公开(公告)号：US20140153566A1

公开(公告)日：2014-06-05

申请号：US14176458

申请日：2014-02-10

Applicant: Twilio, Inc.

Inventor： Christer Fahlgren ,  Jonas Boerjesson ,  John Wolthuis ,  Peter Shafton

IPC: H04L12/721 ,  H04L29/06

CPC classification number: H04L45/124 ,  H04L45/121 ,  H04L45/125 ,  H04L65/1006 ,  H04L65/103 ,  H04L65/1033 ,  H04L65/1069

Abstract: A system and method of preferred embodiments include at a signaling gateway of a first region, receiving a communication invitation of a first endpoint from a communication provider; signaling the communication invitation to a communication-processing server in a second region; in response to communication processing of the communication-processing server, dynamically directing signaling and media of the communication according to processing instructions and resources available in at least the first and two regions; wherein dynamically directing signaling and media communication of the communication comprises selectively routing media communication exclusively through communication resources of the first region if resources are available in the first region or selectively routing media communication between the first endpoint, the gateway, and at least the communication-processing server if media resources are not in the first region.

Abstract translation: 优选实施例的系统和方法包括在第一区域的信令网关处，从通信提供者接收第一端点的通信邀请; 向第二区域中的通信处理服务器发信号通知邀请; 响应于通信处理服务器的通信处理，根据至少第一和两个区域中可用的处理指令和资源来动态地指导通信的信令和媒体; 其中动态地指导所述通信的信令和媒体通信包括：如果所述第一区域中的资源可用，或者选择性地路由所述第一端点，所述网关之间的媒体通信，以及至少所述通信 - 处理服务器，如果媒体资源不在第一个区域。

公开(公告)号：US20130336472A1

公开(公告)日：2013-12-19

申请号：US13921941

申请日：2013-06-19

Applicant: Twilio, Inc.

Inventor： Christer Fahlgren ,  John Wolthuis ,  Peter Shafton ,  Thomas Schiavone

IPC: H04M3/523

CPC classification number: H04M3/523 ,  H04M3/5141 ,  H04M2203/407

Abstract: A system and method including receiving a request to enqueue a communication session; adding the communication session to the queue of a plurality of communication sessions; upon adding the communication to the queue, transferring control logic to the configured wait-state application; receiving a dequeue request initiated by a second entity; in response to the dequeue request, managing the procession of communication sessions in the queue; and dequeuing a communication session from the queue.

Abstract translation: 一种系统和方法，包括接收入站通信会话的请求; 将通信会话添加到多个通信会话的队列; 在将通信添加到队列时，将控制逻辑传送到配置的等待状态应用; 接收由第二实体发起的出队请求; 响应于出队请求，管理队列中通信会话的队列; 并从队列中引出通信会话。

公开(公告)号：US20230112621A1

公开(公告)日：2023-04-13

申请号：US18075985

申请日：2022-12-06

Applicant: Twilio Inc.

Inventor： Christer Jan Erik Fahlgren ,  John Robert Wolthuis ,  Peter Shafton ,  Thomas Schiavone

IPC: H04M3/523

Abstract: A system and method including receiving a request to enqueue a communication session; adding the communication session to the queue of a plurality of communication sessions; upon adding the communication to the queue, transferring control logic to the configured wait-state application; receiving a dequeue request initiated by a second entity; in response to the dequeue request, managing the procession of communication sessions in the queue; and dequeuing a communication session from the queue.

公开(公告)号：US09350642B2

公开(公告)日：2016-05-24

申请号：US14176458

申请日：2014-02-10

Applicant: Twilio, Inc.

Inventor： Christer Fahlgren ,  Jonas Boerjesson ,  John Wolthuis ,  Peter Shafton

IPC: H04L12/721 ,  H04L29/06 ,  H04L12/66 ,  H04L12/727 ,  H04L12/729

CPC classification number: H04L45/124 ,  H04L45/121 ,  H04L45/125 ,  H04L65/1006 ,  H04L65/103 ,  H04L65/1033 ,  H04L65/1069

Abstract: A system and method of preferred embodiments include at a signaling gateway of a first region, receiving a communication invitation of a first endpoint from a communication provider; signaling the communication invitation to a communication-processing server in a second region; in response to communication processing of the communication-processing server, dynamically directing signaling and media of the communication according to processing instructions and resources available in at least the first and two regions; wherein dynamically directing signaling and media communication of the communication comprises selectively routing media communication exclusively through communication resources of the first region if resources are available in the first region or selectively routing media communication between the first endpoint, the gateway, and at least the communication-processing server if media resources are not in the first region.