公开(公告)号：US20250141828A1

公开(公告)日：2025-05-01

申请号：US19007077

申请日：2024-12-31

Applicant: Twilio Inc.

Inventor： Andres Jaan Tack ,  Sipan Babertsyan ,  Mihkel Sarv

IPC: H04L51/56 ,  H04L51/043 ,  H04L51/214 ,  H04L51/216 ,  H04L51/42

Abstract: A method includes receiving, via a programmatic interface to multi-channel group communications, an initiating communication triggering establishment of a conversation associated with a plurality of participant endpoints, configuring, at a communication system, a conversation resource for the conversation and the plurality of participant endpoints to exchange group communications during the conversation on different communication channels, responsive to receiving group communications directed to the conversation resource, translating the group communications to formats compatible to the different communication channels corresponding to the plurality of participant endpoints of the conversation resource, and transmitting the translated group communications to the plurality of participant endpoints on the different communication channels.

公开(公告)号：US11153258B2

公开(公告)日：2021-10-19

申请号：US16839981

申请日：2020-04-03

Applicant: Twilio Inc.

Inventor： Andres Jaan Tack ,  Sipan Babertsyan ,  Mihkel Sarv

IPC: H04L12/58

Abstract: A system and method for multi-channel communications that includes receiving an initiating communication triggering establishment of a conversation associated with a set of participant endpoints, wherein the set of participant endpoints comprises of participant endpoints from at least two distinct communication channels; configuring a set of intermediary endpoints for communications between at least a subset of the set of participant endpoints on different communication channels; and for each communication of the conversation, transmitting communications to a receiving set of participant endpoints through the configured intermediary endpoint.

公开(公告)号：US20240089232A1

公开(公告)日：2024-03-14

申请号：US18515213

申请日：2023-11-20

Applicant: Twilio Inc.

Inventor： Andres Jaan Tack ,  Sipan Babertsyan ,  Mihkel Sarv

IPC: H04L51/56 ,  H04L51/043 ,  H04L51/214 ,  H04L51/216 ,  H04L51/42

CPC classification number: H04L51/56 ,  H04L51/043 ,  H04L51/214 ,  H04L51/216 ,  H04L51/42

Abstract: A method includes receiving an initial communication to trigger a multi-channel group conversation associated with a set of participant endpoints comprising a first subset of participant endpoints on a first communication channel and a second subset of participant endpoints on a second communication channel, selecting a projected intermediary endpoint for each participant endpoint from the first subset that is on the first communication channel, for a first communication of the conversation from a first participant endpoint from the first subset to a second participant endpoint from the first subset, transmitting the first communication directly to the second participant endpoint from the first subset, and for a second communication of the conversation from a first participant endpoint from the second subset to the second participant endpoint from the first subset, transmitting the second communication to the second participant endpoint from the first subset via the selected projected intermediary endpoint.

公开(公告)号：US20220006771A1

公开(公告)日：2022-01-06

申请号：US17447796

申请日：2021-09-15

Applicant: Twilio Inc.

Inventor： Andres Jaan Tack ,  Sipan Babertsyan ,  Mihkel Sarv

IPC: H04L12/58

Abstract: A system and method for multi-channel communications that includes receiving an initiating communication triggering establishment of a conversation associated with a set of participant endpoints, wherein the set of participant endpoints comprises of participant endpoints from at least two distinct communication channels; configuring a set of intermediary endpoints for communications between at least a subset of the set of participant endpoints on different communication channels; and for each communication of the conversation, transmitting communications to a receiving set of participant endpoints through the configured intermediary endpoint.

公开(公告)号：US20250141829A1

公开(公告)日：2025-05-01

申请号：US19007130

申请日：2024-12-31

Applicant: Twilio Inc.

Inventor： Andres Jaan Tack ,  Sipan Babertsyan ,  Mihkel Sarv

IPC: H04L51/56 ,  H04L51/043 ,  H04L51/214 ,  H04L51/216 ,  H04L51/42

Abstract: A method includes receiving an initiating communication triggering establishment of a conversation associated with a plurality of participant endpoints on different communication channels, wherein the plurality of participant endpoints comprises a first subset of participant endpoints on a first communication channel of the different communication channels and a second subset of participant endpoints on a second communication channel of the different communication channels, configuring a set of intermediary endpoints for communications with the first subset of participant endpoints on the first communication channel that lacks support for group communications, and responsive to receiving a group communication during the conversation, transmitting the group communication to the first subset of participant endpoints via the set of intermediary endpoints and transmitting the group communication directly to the second subset of participant endpoints.

公开(公告)号：US11824826B2

公开(公告)日：2023-11-21

申请号：US17447796

申请日：2021-09-15

Applicant: Twilio Inc.

Inventor： Andres Jaan Tack ,  Sipan Babertsyan ,  Mihkel Sarv

IPC: H04L51/56 ,  H04L51/043 ,  H04L51/216 ,  H04L51/42 ,  H04L51/214

CPC classification number: H04L51/56 ,  H04L51/043 ,  H04L51/214 ,  H04L51/216 ,  H04L51/42

Abstract: A system and method for multi-channel communications that includes receiving an initiating communication triggering establishment of a conversation associated with a set of participant endpoints, wherein the set of participant endpoints comprises of participant endpoints from at least two distinct communication channels; configuring a set of intermediary endpoints for communications between at least a subset of the set of participant endpoints on different communication channels; and for each communication of the conversation, transmitting communications to a receiving set of participant endpoints through the configured intermediary endpoint.

公开(公告)号：US20210044561A1

公开(公告)日：2021-02-11

申请号：US16839981

申请日：2020-04-03

Applicant: Twilio Inc.

Inventor： Andres Jaan Tack ,  Sipan Babertsyan ,  Mihkel Sarv

IPC: H04L12/58

Abstract: A system and method for multi-channel communications that includes receiving an initiating communication triggering establishment of a conversation associated with a set of participant endpoints, wherein the set of participant endpoints comprises of participant endpoints from at least two distinct communication channels; configuring a set of intermediary endpoints for communications between at least a subset of the set of participant endpoints on different communication channels; and for each communication of the conversation, transmitting communications to a receiving set of participant endpoints through the configured intermediary endpoint.