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    Pipeline flow management for calls
    1.
    发明授权
    Pipeline flow management for calls 有权

    公开(公告)号：US12294676B2

    公开(公告)日：2025-05-06

    申请号：US17888944

    申请日：2022-08-16

    Applicant: Twilio Inc.

    Inventor： Christer Jan Erik Fahlgren ,  Umair Akeel

    IPC: H04M3/00 ,  G10L15/30 ,  H04L67/306 ,  H04M3/42 ,  H04M3/523

    Abstract: A method and system provide for receiving the first request to generate a pipeline flow, identifying a user account based on the first request, associating the pipeline flow with the user account, receiving a second request to process an action associated with the user account, and processing the action including applying the pipeline flow to select the component configuration based on the parameter.

    TOOL FOR CATEGORIZING AND EXTRACTING DATA FROM AUDIO CONVERSATIONS
    4.
    发明申请
    TOOL FOR CATEGORIZING AND EXTRACTING DATA FROM AUDIO CONVERSATIONS 有权

    公开(公告)号：US20240378384A1

    公开(公告)日：2024-11-14

    申请号：US18784206

    申请日：2024-07-25

    Applicant: Twilio Inc.

    Inventor： Alfredo Láinez Rodrigo ,  Tyler Cole ,  Umair Akeel ,  Luke Percival de Oliveira

    IPC: G06F40/279 ,  G06F16/65 ,  G06N20/00

    Abstract: Methods, systems, and computer programs are presented for classifying information in conversations and extracting information from the conversations. An Engagement Intelligence Platform (EIP) analyzes transcripts of conversations to find different states and information associated with each of the states (e.g., identification that the interest rate was quoted, and the quoted value of the interest rate). The EIP analyzes the conversation and labels (e.g., “tags”) the text where the conversation associated with the label took place, such as, “An interest rate was provided.” The labels are customizable, so each client can define its own labels based on business needs. Further, the EIP extracts data from the conversation (e.g., the interest rate is “3%”).

    TEXT FORMATTER
    5.
    发明公开
    TEXT FORMATTER 审中-公开

    公开(公告)号：US20240020458A1

    公开(公告)日：2024-01-18

    申请号：US18373450

    申请日：2023-09-27

    Applicant: Twilio Inc.

    Inventor： Alfredo Láinez Rodrigo ,  Luke Percival de Oliveira ,  Umair Akeel ,  Tyler Cole

    IPC: G06F40/103 ,  G06N20/00 ,  G06F40/166

    CPC classification number: G06F40/103 ,  G06N20/00 ,  G06F40/166 ,  G06F40/30

    Abstract: Methods, systems, and computer programs are presented for formatting raw text. One method includes an operation for accessing raw text comprising words corresponding to one or more sentences. The raw text is lowercase text without any punctuation. Further, the method includes operations for creating a plurality of sub-words corresponding to the raw text, and for generating, by a machine-learning (ML) model, an output for each sub-word based on the created sub-words. The output for each sub-word indicates a formatting operation for the corresponding sub-word. The method further includes an operation for generating, based on the formatting operations in the outputs for the sub-words, formatted text corresponding to the raw text. The formatted text is text with correct grammar, proper punctuation, and proper capitalization according to a meaning of words spoken by a speaker associated with the raw text.

    SECURING DATA IN MULTITENANT ENVIRONMENT
    8.
    发明公开
    SECURING DATA IN MULTITENANT ENVIRONMENT 审中-公开

    公开(公告)号：US20230325517A1

    公开(公告)日：2023-10-12

    申请号：US18208593

    申请日：2023-06-12

    Applicant: Twilio Inc.

    Inventor： Christopher Swenson ,  Umair Akeel ,  Nicolas Acosta Amador ,  Byeongung Ahn ,  Liat Dremer

    IPC: G06F21/60 ,  G06F16/22 ,  H04L9/08 ,  H04L9/32

    CPC classification number: G06F21/602 ,  G06F16/22 ,  H04L9/0838 ,  H04L9/32

    Abstract: Methods, systems, and computer programs are presented for secure data encryption in a multi-tenant service platform. One method includes an operation for detecting a write request to write index data to storage. The write request is from a first user from a group of users, and the storage is configured to store index data for the group of users. Further, the method includes operations for authenticating that the first user is approved for access to the storage, and for identifying a first encryption key for the first user, where each user from the group of users has a separate encryption key. Further yet, the method includes encrypting the index data with the first encryption key and storing the encrypted index data in the storage.

    Tool for categorizing and extracting data from audio conversations
    9.
    发明授权
    Tool for categorizing and extracting data from audio conversations 有权

    公开(公告)号：US12079573B2

    公开(公告)日：2024-09-03

    申请号：US17449405

    申请日：2021-09-29

    Applicant: Twilio Inc.

    Inventor： Alfredo Láinez Rodrigo ,  Tyler Cole ,  Umair Akeel ,  Luke Percival de Oliveira

    IPC: G06F40/279 ,  G06F16/65 ,  G06N20/00

    CPC classification number: G06F40/279 ,  G06F16/65 ,  G06N20/00

    Abstract: Methods, systems, and computer programs are presented for classifying information in conversations and extracting information from the conversations. An Engagement Intelligence Platform (EIP) analyzes transcripts of conversations to find different states and information associated with each of the states (e.g., identification that the interest rate was quoted, and the quoted value of the interest rate). The EIP analyzes the conversation and labels (e.g., “tags”) the text where the conversation associated with the label took place, such as, “An interest rate was provided.” The labels are customizable, so each client can define its own labels based on business needs. Further, the EIP extracts data from the conversation (e.g., the interest rate is “3%”).

    Text formatter
    10.
    发明授权
    Text formatter 有权

    公开(公告)号：US11809804B2

    公开(公告)日：2023-11-07

    申请号：US17303279

    申请日：2021-05-26

    Applicant: Twilio Inc.

    Inventor： Alfredo Láinez Rodrigo ,  Luke Percival de Oliveira ,  Umair Akeel ,  Tyler Cole

    IPC: G06F40/103 ,  G06N20/00 ,  G06F40/166 ,  G06F40/30

    CPC classification number: G06F40/103 ,  G06F40/166 ,  G06N20/00 ,  G06F40/30

    Abstract: Methods, systems, and computer programs are presented for formatting raw text. One method includes an operation for accessing raw text comprising words corresponding to one or more sentences. The raw text is lowercase text without any punctuation. Further, the method includes operations for creating a plurality of sub-words corresponding to the raw text, and for generating, by a machine-learning (ML) model, an output for each sub-word based on the created sub-words. The output for each sub-word indicates a formatting operation for the corresponding sub-word. The method further includes an operation for generating, based on the formatting operations in the outputs for the sub-words, formatted text corresponding to the raw text. The formatted text is text with correct grammar, proper punctuation, and proper capitalization according to a meaning of words spoken by a speaker associated with the raw text.

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