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公开(公告)号：US20240127823A1
公开(公告)日：2024-04-18
申请号：US18396162
申请日：2023-12-26
Applicant: ULTRATEC, INC.
Inventor： Robert M. Engelke , Kevin R. Colwell , Christopher Engelke
CPC classification number: G10L15/26 , G10L15/01 , H04M1/2475 , H04M3/42391
Abstract: A method and system for providing captioned telephone service, the method comprising the steps of, initiating a first captioned telephone service call, during the first captioned telephone service call, creating a first set of captions using a call assistant, simultaneous with creating the first set of captions using a call assistant, creating a second set of captions using an automated speech recognition engine, comparing the first set of captions and the second set of captions using a scoring algorithm based on errors between the first and second sets of captions to generate a score for the second set of captions, in response to the score being within a predetermined threshold range, continuing the call using only the automated speech recognition engine to generate text and in response to the score being outside of the predetermined threshold range, continuing the call using a call assistant to generate captions.
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公开(公告)号：US10748523B2
公开(公告)日：2020-08-18
申请号：US15171720
申请日：2016-06-02
Applicant: ULTRATEC, INC.
Inventor： Robert M Engelke , Kevin R Colwell , Christopher Engelke
IPC: G09B19/00 , G10L15/01 , G10L15/26 , G10L21/10 , G06F3/16 , H04W4/16 , H04M1/725 , H04W4/12 , H04M1/247 , H04M3/42 , H04W4/06 , G10L15/07 , G10L15/32 , H04M3/533
Abstract: A method and system for assessing captioning quality of a call assistant (CA) that transcribes a hearing user's (HU's) voice signal during a call with an assisted user (AU) into caption text, the method comprising the steps of receiving an HU voice signal at a relay, providing the HU voice signal to a first CA to transcribe into first caption text, providing the first caption text to a second CA for correction, the text corrected by the second CA being a true text caption and comparing the first caption text to the true text caption to identify a quality factor associated with the first caption text.
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公开(公告)号：US20200252507A1
公开(公告)日：2020-08-06
申请号：US16858201
申请日：2020-04-24
Applicant: Ultratec, Inc.
Inventor： Robert M. Engelke , Kevin R. Colwell , Christopher Engelke
Abstract: A communication method to facilitate communication between first and second users that use first and second devices during a communication session, respectively, includes the steps of: obtaining a first voice signal from the first device during the communication session, using a first transcription process to generate a first caption text associated with the first voice signal, and automatically assessing an accuracy value indicating accuracy of the first caption text. When the accuracy value is below a threshold level, the method also includes obtaining a second voice signal during the communication session, using a second transcription process to generate a second caption text associated with the second voice signal, and presenting the second caption text via a display on a device that is used by the second user.
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公开(公告)号：US20180270350A1
公开(公告)日：2018-09-20
申请号：US15982239
申请日：2018-05-17
Applicant: Ultratec, Inc.
Inventor： Robert M. Engelke , Kevin R. Colwell , Christopher Engelke
CPC classification number: H04M3/42391 , G10L15/1815 , G10L15/265 , G10L25/48 , G10L25/60 , H04M1/2475 , H04M2201/40 , H04M2201/60 , H04M2203/2061
Abstract: A relay for captioning a hearing user's (HU's) voice signal during a phone call between an HU and a hearing assisted user (AU), the HU using an HU device and the AU using an AU device where the HU voice signal is transmitted from the HU device to the AU device, the relay comprising a display screen, a processor linked to the display and programmed to perform the steps of receiving the HU voice signal from the AU device, transmitting the HU voice signal to a remote automatic speech recognition (ASR) server running ASR software that converts the HU voice signal to ASR generated text, the remote ASR server located at a remote location from the relay, receiving the ASR generated text from the ASR server, present the ASR generated text for viewing by a call assistant (CA) via the display and transmitting the ASR generated text to the AU device.
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公开(公告)号：US12136426B2
公开(公告)日：2024-11-05
申请号：US18545214
申请日：2023-12-19
Applicant: Ultratec, Inc.
Inventor： Robert M. Engelke , Kevin R. Colwell , Christopher Engelke
Abstract: A method to transcribe communications includes the steps of obtaining a plurality of hypothesis transcriptions of a voice signal generated by a speech recognition system, determining consistent words that are included in at least first and second of the plurality of hypothesis transcriptions, in response to determining the consistent words, providing the consistent words to a device for presentation of the consistent words to an assisted user, and presenting the consistent words via a display screen on the device, wherein a rate of the presentation of the words on the display screen is variable.
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Patent Agency Ranking
公开(公告)号：US12136425B2
公开(公告)日：2024-11-05
申请号：US18144644
申请日：2023-05-08
Applicant: Ultratec, Inc.
Inventor： Robert M. Engelke , Kevin R. Colwell , Christopher Engelke
Abstract: A method to transcribe communications includes the steps of obtaining a plurality of hypothesis transcriptions of a voice signal generated by a speech recognition system, determining consistent words that are included in at least first and second of the plurality of hypothesis transcriptions, in response to determining the consistent words, providing the consistent words to a device for presentation of the consistent words to an assisted user, and presenting the consistent words via a display screen on the device, wherein a rate of the presentation of the words on the display screen is variable.
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公开(公告)号：US20220103683A1
公开(公告)日：2022-03-31
申请号：US17550012
申请日：2021-12-14
Applicant: Ultratec, Inc.
Inventor： Robert M. Engelke , Kevin R. Colwell , Christopher Engelke
IPC: H04M3/42 , H04M1/247 , G10L15/183 , G10L25/60 , G10L15/26 , H04M1/72433 , H04M1/72478
Abstract: A captioning relay for captioning hearing user (HU) voice signals comprising a plurality of separate captioning resources and a captioning administrator module that receives HU voice signal segments corresponding to a plurality of separate ongoing calls between HUs and AUs and provides the voice signal segments in a first in, first out order to the captioning resources, the administrator module providing each voice signal segment from each call to any one of the captioning resources to be captioned without regard to which captioning resource captioned prior voice signal segments generated during the call and, the administrator module further receiving caption segments back from the captioning resources and providing those captioning segments to AU devices associated with the calls that generated corresponding HU voice signal segments, and wherein the number of captioning resources is less than the number of ongoing calls.
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公开(公告)号：US20220028394A1
公开(公告)日：2022-01-27
申请号：US17498386
申请日：2021-10-11
Applicant: Ultratec, Inc.
Inventor： Robert M. Engelke , Kevin R. Colwell , Christopher Engelke
Abstract: A captioning relay for captioning hearing user (HU) voice signals comprising a plurality of separate captioning resources and a captioning administrator module that receives HU voice signal segments corresponding to a plurality of separate ongoing calls between HUs and AUs and provides the voice signal segments in a first in, first out order to the captioning resources, the administrator module providing each voice signal segment from each call to any one of the captioning resources to be captioned without regard to which captioning resource captioned prior voice signal segments generated during the call and, the administrator module further receiving caption segments back from the captioning resources and providing those captioning segments to AU devices associated with the calls that generated corresponding HU voice signal segments, and wherein the number of captioning resources is less than the number of ongoing calls.
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公开(公告)号：US20210234959A1
公开(公告)日：2021-07-29
申请号：US17232681
申请日：2021-04-16
Applicant: Ultratec, Inc.
Inventor： Robert M. Engelke , Kevin R. Colwell , Christopher Engelke
Abstract: A system includes a first user device configured to perform captioning session operations, a call-assistant (CA) device remote from the first user device, and a remote relay server separate from the CA device. The relay server initiates a captioning process, receives, from the first user device, a request to initiate a captioning session, establishes the session, assigns the session to the CA, receives first audio data from the first user device derived from a second user device, directs the first audio data to the CA device, receives, from the CA device, second audio data related to the first audio data and derived from CA speech, accesses an ASR engine trained to the CA voice, generates captioned text including a transcription of the second audio data, generates screen information including the transcription, directs the screen information to the CA device, and directs the captioned text to the first user device.
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公开(公告)号：US10917519B2
公开(公告)日：2021-02-09
申请号：US16537196
申请日：2019-08-09
Applicant: Ultratec, Inc.
Inventor： Robert M. Engelke , Kevin R. Colwell , Christopher Engelke , Robert P Leistiko
IPC: H04M3/42 , G10L15/22 , G10L25/48 , H04W4/16 , H04M1/725 , H04W4/06 , H04W4/12 , H04M1/247 , H04M3/533 , G10L15/26 , G10L21/10
Abstract: A method and system to transcribe communications the method comprising the steps of obtaining an audio message originating at a first device during a voice communication session between the first device and a second device, providing the audio message to a first speech recognition system to generate a first transcript of the audio message, directing the first transcript to the second device, in response to obtaining an indication that indicates a quality of the first transcript is below a quality threshold, using a second speech recognition system to generate a second transcript based on the audio message while continuing to provide the audio data to the first speech recognition system to generate the first transcript and, in response to occurrence of an event that indicates the second transcript is to be directed to the second device, directing the second transcript to the second device instead of directing the first transcript.
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