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公开(公告)号：US11379800B2
公开(公告)日：2022-07-05
申请号：US17012728
申请日：2020-09-04
Applicant: Verint Americas Inc.
Inventor： Edward Hamilton , Kaushik Deka
Abstract: A system and method schedule work within a workflow with defined process goals. A plurality of work queues are defined that comprise work items. The plurality of work queues are associated with one or more links between a parent work queue and at least one child work queue to form at least one work process. At least one work process goal is defined for each work process. A work schedule to achieve the work process goals is generated.
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公开(公告)号：US10713603B2
公开(公告)日：2020-07-14
申请号：US16601053
申请日：2019-10-14
Applicant: Verint Americas Inc.
Inventor： Edward Hamilton , Kaushik Deka , Geoffery Chappell , Michael R. Bourke , Jason Fama
Abstract: Methods of intelligent routing of work assignment includes indexing plurality of pending tasks and indexing a plurality of available employees. A first employee is retrieved from an index of available employees. A next available task assignable to the first employee is determined. A work item from the next available task is assigned to the first employee from the available employee list. The assigned work item is removed from pending task list. The first employee is removed from the available employee list. The next employee is retrieved from the index of available employees.
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公开(公告)号：US11010695B2
公开(公告)日：2021-05-18
申请号：US16601084
申请日：2019-10-14
Applicant: Verint Americas Inc.
Inventor： Edward Hamilton , Kaushik Deka , Geoffery Chappell , Michael R. Bourke , Jason Fama
Abstract: Methods of intelligent routing of work assignment includes indexing plurality of pending tasks and indexing a plurality of available employees. A first employee is retrieved from an index of available employees. A next available task assignable to the first employee is determined. A work item for the next available task is assigned to the first employee from the available employee list. The assigned work item is removed from pending task list. The first employee is removed from the available employee list. The next employee is retrieved from the index of available employees.
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公开(公告)号：US20210081905A1
公开(公告)日：2021-03-18
申请号：US17012728
申请日：2020-09-04
Applicant: Verint Americas Inc.
Inventor： Edward Hamilton , Kaushik Deka
Abstract: A system and method schedule work within a workflow with defined process goals. A plurality of work queues are defined that comprise work items. The plurality of work queues are associated with one or more links between a parent work queue and at least one child work queue to form at least one work process. At least one work process goal is defined for each work process. A work schedule to achieve the work process goals is generated.
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公开(公告)号：US10769567B1
公开(公告)日：2020-09-08
申请号：US15379271
申请日：2016-12-14
Applicant: Verint Americas Inc.
Inventor： Edward Hamilton , Kaushik Deka
IPC: G06Q10/06
Abstract: A system and method schedule work within a workflow with defined process goals. A plurality of work queues are defined that comprise work items. The plurality of work queues are associated with one or more links between a parent work queue and at least one child work queue to form at least one work process. At least one work process goal is defined for each work process. A work schedule to achieve the work process goals is generated.
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Patent Agency Ranking
公开(公告)号：US20200097865A1
公开(公告)日：2020-03-26
申请号：US16601084
申请日：2019-10-14
Applicant: Verint Americas Inc.
Inventor： Edward Hamilton , Kaushik Deka , Geoffery Chappell , Michael R. Bourke , Jason Fama
IPC: G06Q10/06
Abstract: Methods of intelligent routing of work assignment includes indexing plurality of pending tasks and indexing a plurality of available employees. A first employee is retrieved from an index of available employees. A next available task assignable to the first employee is determined. A work item for the next available task is assigned to the first employee from the available employee list. The assigned work item is removed from pending task list. The first employee is removed from the available employee list. The next employee is retrieved from the index of available employees.
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公开(公告)号：US20180308068A1
公开(公告)日：2018-10-25
申请号：US16024134
申请日：2018-06-29
Applicant: Verint Americas Inc.
Inventor： Edward Hamilton , Kaushik Deka
IPC: G06Q10/10
CPC classification number: G06Q10/1097
Abstract: A system and method schedule work within a workflow with defined process goals. A plurality of work queues are defined that comprise work items. The plurality of work queues are associated with one or more links between a parent work queue and at least one child work queue to form at least one work process. At least one work process goal is defined for each work process. A work schedule to achieve the work process goals is generated.
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公开(公告)号：US20210073745A1
公开(公告)日：2021-03-11
申请号：US17101813
申请日：2020-11-23
Applicant: Verint Americas Inc.
Inventor： Edward Hamilton , Kaushik Deka
Abstract: A system and method schedule work within a workflow with defined process goals. A plurality of work queues are defined that comprise work items. The plurality of work queues are associated with one or more links between a parent work queue and at least one child work queue to form at least one work process. At least one work process goal is defined for each work process. A work schedule to achieve the work process goals is generated.
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公开(公告)号：US20200042912A1
公开(公告)日：2020-02-06
申请号：US16601053
申请日：2019-10-14
Applicant: Verint Americas Inc.
Inventor： Edward Hamilton , Kaushik Deka , Geoffery Chappell , Michael R. Bourke , Jason Fama
IPC: G06Q10/06
Abstract: Methods of intelligent routing of work assignment includes indexing plurality of pending tasks and indexing a plurality of available employees. A first employee is retrieved from an index of available employees. A next available task assignable to the first employee is determined. A work item from the next available task is assigned to the first employee from the available employee list. The assigned work item is removed from pending task list. The first employee is removed from the available employee list. The next employee is retrieved from the index of available employees.
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公开(公告)号：US10445667B2
公开(公告)日：2019-10-15
申请号：US14465486
申请日：2014-08-21
Applicant: Verint Americas Inc.
Inventor： Edward Hamilton , Kaushik Deka , Geoffery Chappell , Michael R. Bourke , Jason Fama
Abstract: Methods of intelligent routing of work assignment includes indexing plurality of pending tasks and indexing a plurality of available employees. A first employee is retrieved from an index of available employees. A next available task assignable to the first employee is determined. A work item from the next available task is assigned to the first employee from the available employee list. The assigned work item is removed from pending task list. The first employee is removed from the available employee list. The next employee is retrieved from the index of available employees.
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