An elevator system includes an elevator car, a call panel, a controller, and a floor cancellation feature. The elevator car is adapted to travel in a hoistway defined by a building and between floors of the building. The call panel is located for passenger interaction, includes a plurality of floor selections, and communicates with the controller. The floor cancellation feature is associated with at least one of the call panel and the controller. The controller is configured to operate between a floor cancellation permit state and a floor cancellation restricted state, thereby respectively enabling and disabling the floor cancellation feature, and track at least one event associated with the floor cancellation restricted state.