Invention Grant
- Patent Title: Integrated service support tool across multiple applications
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Application No.: US15440811Application Date: 2017-02-23
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Publication No.: US10540661B2Publication Date: 2020-01-21
- Inventor: Stephan Lange , Josef Schmidt , Lars Riecke , Cornelia Kinateder , Normen Rosch , Ioannis Grammatikakis
- Applicant: SAP SE
- Applicant Address: DE Walldorf
- Assignee: SAP SE
- Current Assignee: SAP SE
- Current Assignee Address: DE Walldorf
- Agency: Fish & Richardson P.C.
- Main IPC: G06F3/0482
- IPC: G06F3/0482 ; G06Q30/00 ; G06F3/0488

Abstract:
A system for an integrated support interface across multiple different software applications includes an integrated support user interface, an application connector and a first support integration module. The integrated support user interface includes received user input. The application connector interfaces with multiple different software applications and receives from at least one of the software applications an application context, a user role and a system context. The first support integration module maps existing received user input to at least one support ticket and enables a chat with a user operating on an internal support system and enables a search of a customer support system for information related to the support ticket, the application context, the user role and the system context for display of results from the customer support system on the integrated support user interface. The integrated support user interface displays the results.
Public/Granted literature
- US20170330195A1 INTEGRATED SERVICE SUPPORT TOOL ACROSS MULTIPLE APPLICATIONS Public/Granted day:2017-11-16
Information query
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