An elevator control system includes an elevator system with at least one elevator car configured to travel to a plurality of floors. An electronic controller controls the elevator system to deliver the elevator car to a given floor in response to an elevator car request. A mobile user includes a display screen and is installed with a secondary-touch detection system that detects a first touch action applied to the display screen and a second touch action applied to the display screen. The mobile user device launches a full service request user interface in response to detecting the first touch action, and performs at least one of launching a pop-up service request user interface and automatically communicates the elevator car request to the controller in response to detecting the second touch action.